Exceptional service”

I was planning to propose to my girlfriend, and having stayed at the hotel before, I enquired on a special request to make my room extra romantic. The response was excellent! One of the hotel employee, Ms Vera, personally got back to me on the possible arrangements and liased with the relevant parties to help with my requests and within a day everything was settled and ready for my day of check-in. The end result was fabulous, my girlfriend and I loved the decorations done to the room up to the little details for a very personalised service. After our stay, I was surprised to be greeted by the manager, a caucasian guy(sorry I did’nt catch your name) to ask how did it went. It was heartwarming to know they cared even though I was not a VIP guest. Probably,it is thanks to the help from the hotel employees that I now have a fiancée. Once again, THANK YOU Novotel Mangga Dua Square for giving a memorable hotel stay for me and my fiancée!

Room for improvement”

I was back to Novotel Mangga Dua Square after avoiding for last two years as they were renovating. I booked for 5 nights a Executive Room, and got a room on 6th Floor. The room was big but EMPTY (next time I should just get a Deluxe room), and you can tell that it was newly renovated. Everything was fine except : 1) on check in, the Safe Box was locked, instead of having it open for new guest. It was obviously over sighted by the house keeping . A manager had to come to open it . 2) on first night, the steel bar that hold the shower head was dismounted from the wall ... on the second day after house keeping, it was left without fixing .... ie. the house keeping did not informed to the engineering dept to fix it ... :-( 3) the greatest disappointment was with the quality of the TV channels. Despite the newly renovated room, the TV channels remain analog, with poor and inconsistent picture quality, ... and it is really eye-sore to watch the TV program .

Exceptional”

I love the comfortable big bed with very clean blanket, the swimming pool also good & feel relax with it. So convenient with a convenience store & supermarket beside the hotel. But the signal of the wifi in the room is not so good.The staffs are very nice & helpful. I feel very satisfied this time.

Great Stay”

Very friendly staff, good location, good breakfast. One of the parts of breakfast vegetable not clean, finally the chief changed it. My room water heater malfunction, always hot. The Last day of my stay only repaired and better.

Great Services and Location ”

Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

Great Services and Location ”

Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

Great Services and Location ”

Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

Great Services and Location ”

Big room and very comfy bed. I love the swimming pool to start my day and also before going to sleep. It would be great if they have sauna or steam room. Breakfast was ok, and they have indian or middle eas/blueberry cream cheese at pastry corner 😀

Good hotel”

Like to stay in this hotel when travelling in Jakarta, everything is good & fine in this hotel. However, for this stayed, I am very unsatisfied on their breakfast. Almost in everyday, there was not re-fill on certain dishes after 8.30am, although breakfast time end at 10am. Need to remind them when there was empty.

Nice hotel”

Nice pool, fish pond, nice room, well connected to ibis. Very nice welcome drink: veg juice mixed with pineapple. Would become perfect if able to provide wider spread of breakfast. Also something annoying is that pathway to parking would be blocked by wedding and left a very tiny path as passage way. Parking only available at level 5 and would be challanging for new driver. Very nearby to wholesale ITC just a grab away

Clean”

Convinience

Comfort, relaxing & satisfying experience”

Our stay included the access to premium lounge. It was an awesome experience which the quality & services are right up to standard. The staffs are polite & friendly (at receptionist, room service, premium lounge). Not to forget their SPA. A very cozy & relaxing environment and the masseur.

The staff were polite and understanding towards our needings and the rooms were clean and neat.”

The room at first was not carpeted , so after asking for a change of the room to the carpeted ones, the staff nicely agreed and told us to wait a few hours to tidy the rooms up for us, then the rooms were very clean and neat. In addition, the housekeeping had made the room very clean and tidy and they made a cute little elephant made out of towels and put it on the wonderful looking bed.

very disappointing ”

I booked the premiere deluxe king size which is higher room type than deluxe But, what I get? 1. I can see nothing from my window, they block window with another wall 2. They give you soda, but no bottle opener, you have to ask 3. They lack of employee, you have to wait up to 20-30 minutes to check in or check out because they just have 1 sometimes 2 person for it

Good facilities clean humble staff”

A lot of variant menu for breakfast, taste yummy so u can find some bowl already empty and wait quite long time to find it refill again... For vegetarian who can't eat food which contains Bombay , onion, etc there are some options , I can choose... But I must make fast movement or will find the empty bowl again in salad stand because many people are eat more healthy food like fresh vegetables and fruits. But it's OK. For me.. novotel mangga dua is very recommended hotel if u come to jakarta specially if u wanna go shopping to mangga dua area

Awesome”

This is not my first time in jakarta but my first in novotel mangga dua square. We had a very smooth check in and assist by frontdesk named Ms dhea, who is very friendly and yes she do speaks in english too. Not only that , all staffs from security, bellboys, housekeeper is friendly and greets us with a smile. My room is 6219, very spacious and clean.Wifi is strong. Lastly, Just one thing to make it perfect and beautiful. Furnish the room with carpets, that would be better. I will be back anytime soon, please look out for us and See you soon. Thank you novotel jakarta mangga dua staffs, you guys rocks it

Business trip to Jakarta”

Good selection of breakfast

Exceptional”

good

Excellent”

Nice and quiet hotel! I like the interior and how spacious it is. Just that the mall next to it has nothing much. And it would be good if there's airport shuttle from hotel to airport. The breakfast spread is good too! Will definitely come back to this hotel.

Centralised Hotel”

Hotel is situated in the heart of the city & right beside Mangga 2 Square. Check-in process was very smooth & we got the connecting rooms, as per our request. The children enjoyed swimming in the pool, with baby pool available for toddlers such as my young children. Breakfast buffet was largely spread.