Novotel Marrakech Hivernage
Make your best journey to Marrakech with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Guéliz part of Marrakech, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jemaa el Fna. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

ALLSAFE
Your Health and Safety are our Absolute Priority
Front desk [24-hour]
Pets allowed
Car park
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Golf course [on-site]
Check-in/out [express]
Luggage storage
ask if you have to pay for breakfast”
spent a night at Novotel, in the morning asked Reception, if the breakfast is included and they suggested yes but you have to hurry as time ends at 11am but you can try. went to breakfast area and couple of waitresses approached and said sorry but the breakfast time is over. They asked what are you looking for anyway, So we said we need just a couple of coffees and couple of croissants, they said fine, have a seat we will bring you. They came with 2 coffees, croissants, cakes, biscuits and orange juices. We did not ask for all of that but thought they are so nice to bring us all that and were really grateful. When we were leaving they asked for the BILL... we were like wth? anyways we thought fine we needed breakfast but they asked for 260Dirhams which is like a proper main course and drinks meal price. Simply a SCAM, we paid the bill, left the hotel. Never again. TIP: Always make it clear in Marrakech, dont be impressed by the customer service like they dont want to rip you off
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Perfect holidays”
We were at Novotel for three nights. Our visit was made easy, relaxing and memorable because of our stay at Novotel Marrakech. Perfect location within 15 minutes you can be any where, like Airport, Menara Garden, Manera Mall, Katoubia Mosque and Jema ul Fana. Hop on Hop off bus stop was just outside the hotel. Staff was tooooooooooo good especially Mehdi, he made us feel at home. Marrakesh is lovely place and if you stay at Novotel Marrakesh you will always want to go back.
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Poor Experience”
We stayed here for 1 night and it was a very poor experience. First of all was the A/C I don't know what's the problem with it but instead of cooling the room it's heating the room so we need to open the door in the balcony. I told the staff about it but what he did was adjust the control system increasing the temperature instead of cooling it. So I guess there's a miscommunication but still very unpleasant stay because it was so warm in the room! Also, everytime I asked something from the reception like towels, soap and etc. It will take them a while to respond and sometimes I need to call their attention twice or thrice which was really irritating. I wasn't expecting this poor service from Novotel. Overall our stay was very unpleasant! The location of the hotel was good and walking distance to the Medina and Menara Mall. Also, the tiles in the bathroom looks old!
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Exceptional”
Top !
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Decent”
Clean decent rooms. Perfect location, the only drawback is the awful breakfast.
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Pas mal mais sans plus ”
Le seul hic est l’état de saleté des abords de la piscine, transats cassés et très sales… pour le reste, personnel agréable et très bonne localisation. Petit déjeuner très bien manque le jus d’orange pressées au pays des oranges… dommage
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Hôtel pratique et bien situé ”
Facilement accessible A proximité des différents centres d intérêt de Marrakech Aménagement des chambres facilite le travail en distanciel si besoin Beaucoup de commodités à proximité
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Very good”
super emplacement , mais avons eu problemes lors du ckeck-in et check out . Le paiement avait été fait par internet , au check in on nous a demandé le montant . J ai du insister et montrer toutes les preuves . Et au check out la meme chose : sauf que nous avions un avion a prendre ,Nous nous sommes pas laissés faire ils ont réussi a nous prendre des euros quand meme : somme petite moins de 30 euros .
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Très bien situé et personnel très sympa”
L emplacement est parfait ! Proche de tout et très sécurisé. Le personnel est à l écoute et nous avons même eu la possibilité de bénéficier d un petit déjeuner malgré notre départ très tôt (5h).
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Responsable de l’accueil désagréable ”
Je déconseille l’hôtel à cause du personnel surtout la responsable de l’accueil qui se permet de rentrer dans les chambres comme elle veut. Porte des accusations sans fondements et ne s’excuse même pas après lui avoir prouvé qu’elle avait tord. Piscine minuscule avec des serviettes déchirées. Petit déjeuner vraiment pas terrible. En résumé pour le prix je déconseille et surtout à cause du personnel.
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Top ”
Un staff très très professionnelle, complètement impliquée et au service total de ses clients. Je voyage toute l’anne Dans le monde entier et je dis un grand bravo à cet hôtel qui le mérite amplement. J’ai été tout de suite bien accueilli par Mehdi à l’accueil puis le reste à suivi. Je me suis senti à l’aise tout au long des 3 jours. Je recommande vivement ! A ne pas louper
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이중 결재됨”
예약시 카드결재 되었고 카드결재 되었다고 직원에게 얘기했으나 결재 되지 않았고 카드는 예약용이라고 우기며 또다시 결재하게 했음 이중 결재 됨. 직원 교육 필요하며 환불바람
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Other better options”
+ve: nice pool and bar -ve: reception is rude & room is dark. Changed money at the hotel’s money changer, rate was 1Euros for 10.68Dirham on screen but was only given 1:10 because “we have no change”. What kind of money changer has no change. Bar has no smoking sign, but the bartender friends came and he allowed them to smoke indoor. Receptionist was condescending. Room’s water heater was not working, and lights were dim.
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