Novotel Moscow Centre Hotel
Novotel Moscow Centre Hotel
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"The hotel is located in very good location of moscow."

Sosthenes

|

September 11, 2017

Bed Novotel Moscow Centre Hotel
Bed
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Lobby Novotel Moscow Centre Hotel
Lobby
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Interior view Novotel Moscow Centre Hotel
Interior view
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Fitness center Novotel Moscow Centre Hotel
Fitness center
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Excellent
Location
8.9
See all 35 photos Novotel Moscow Centre Hotel
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Novotel Moscow Centre Hotel

Excellent location
- 1.79 kilometers from city center
- What's nearby?
Excellent
From 221 reviewsSee what guests said
8.3
/
10
Excellent cleanliness
8.6
Recommended by 96% of guests
Value for money8.3
Location rating8.9
Nearest airportSheremetyevo International Airport (SVO)
Distance to airport23.5 km
  • 180 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.4
Excellent
Room comfort & quality
9 travelers are looking at this property right nowBook now before it's too late!
Executive Queen with Sofa
Executive Queen with Sofa
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Queen With Sofa
Superior Queen With Sofa
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed and 1 sofa bed
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Superior Twin
Superior Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 double beds
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Superior Double with Sofa
Superior Double with Sofa
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed and 1 sofa bed
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Superior 2 Queen Room
Superior 2 Queen Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 queen beds
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Superior Queen
Superior Queen
...
  • Room size: 20 m²/215 ft²
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Superior Double Room
Superior Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 double bed and 1 sofa bed
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Executive Double
Executive Double
...
  • Shower
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Double Single Use Standard
Double Single Use Standard
...
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    Double Deluxe
    Double Deluxe
    ...
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      Have a question for Novotel Moscow Centre Hotel?

      What people love about the property

      • "Friendly stuff, clean room."

        Alexander

        |

        November 29, 2016

      • "It''s quite impressive and made my trip more memorable."

        Phaipan

        |

        October 4, 2016

      • "Great place near the city center"

        Igor

        |

        March 16, 2016

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      More about Novotel Moscow Centre Hotel

      More about Novotel Moscow Centre Hotel

      "Hotel is very clean great rooms"

      Nikolce

      |

      January 14, 2017

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "Overall i enjoyed my stay here."

      Alain

      |

      April 22, 2017

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

      Check-in/Check-out

      Check-in from: 02:00 PM
      Check-out until: 12:00 PM

      Real reviews from real guests

      Agoda Reviews (221)Booking.com Reviews (1050)
      8.3
      /
      10
      Cleanliness8.6
      Facilities7.9
      Location8.9
      Room comfort and quality8.4
      Service8.1
      Value for money8.3
      Provided by verified guests of Agoda
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      All guests (221)
      All room types
      Showing 173 verified guest comments
      12345
      7.2
      Very good
      Pakornpan from Thailand
      Couple
      Superior Double with Sofa
      Stayed 3 nights in November 2018
      ok but no concierge ”
      few steps to metro station, breakfast is good, room is ok but I think Novotel must be better than this. staff at the lobby is not much helpful and they don't have concierge to help customer.
      Reviewed November 14, 2018
      Dear Pakornpan, Thank you for sharing your experience at Novotel Moscow Centre. Please, accept my sincere apologies for the inconveniences caused by unprofessional attitude of the personnel. I have forwarded your comments to the General Manager of the hotel a and you can rest assure that the necessary training measures will be implemented in order for this situation not to happen again. Look forward to welcome you again at Novotel Moscow Centre. Best regards, Aleksey Sharapov Front Office Manager
      Responded November 16, 2018
      Novotel Moscow Centre Hotel
      8.8
      Excellent
      Caroline from Indonesia
      Solo traveler
      Superior Double with Sofa
      Stayed 3 nights in July 2018
      nice hotel but need better hospitality”
      their check in time is at 2pm and its supet strict. They asked me to wait as I was arrived at 1.30PM. The silly thing was when it was around 1.55PM there was a guest who happened to just walked in and the receptionist lady who appeared (surprisingly) wore an "Best Employee" button pin served him while she knew I was waiting to check in as I was told. its really annoying and rude. Other than the unfortunate experience I encountered during check-in, my stay was a pleasant one.
      Reviewed September 16, 2018
      Dear Caroline, Thank you for sharing your experience with us. We appreciate your feedback as it helps us to improve the service we provide to our guests. We are sorry to hear that there was an unsatisfactory experience with the food service during your stay with us. Please be sure that we took necessary training measures to prevent such cases to happen in the future. We hope to welcome you back in the future, so that we can provide a better experience. Best regards, Aleksey Sharapov Front Office Manager
      Responded October 24, 2018
      Novotel Moscow Centre Hotel
      8.8
      Excellent
      Marcus from Singapore
      Solo traveler
      Superior 2 Queen Room
      Stayed 2 nights in September 2018
      Pretty good.”
      The room is big and clean. Metro station literally just around the corner. Hotel reception staff were good. The guy at the cafe was terrible, refused to help change rumbles and pretended not to know what I was asking and straight up ignore me.
      Reviewed September 10, 2018
      4.0
      Shamil from Jordan
      Family with young children
      Superior Twin
      Stayed 1 night in August 2018
      Unprofessional staff ”
      Check in and check out processes were very slow. We ordered a airport transfer upon arrival, and it did not show up. When informed the reception they said it must be a mistake! Then on day of departure we ordered at 8 am a minivan to transfer us to airport, where pick up time should be at 12:15, instead of a minivan, a regular taxi ‘sedan car’ arrived, which does not fit us as we were five people. The guy on the reception offered to order now a minivan, but it would take 45 min to arrive to the hotel, and as there was no time left to wait, we had to take two taxis and pay double the price! What was also really annoying that the guy on the reception insisted that the sedan car is a minivan!! Other disappointment was there was no regular bottled water except for Evian water with 650 rubles to pay, and the were also flys inside the room. Very disappointed and would never consider again.
      Reviewed August 24, 2018
      Dear Shamil, We appreciate you feedback as it helps us to improve the service we provide to our guests. I'm truly sorry you did not fully enjoy stay due to the challenges you encountered during your stay. Please be sure that we will take necessary training measures to prevent this happening in the future. We hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aleksey Sharapov Front Office Manager
      Responded October 24, 2018
      Novotel Moscow Centre Hotel
      8.0
      Excellent
      Binu from India
      Family with young children
      Superior Twin
      Stayed 6 nights in July 2018
      Very good”
      Excellent location and clean hotel with good service. AIrconditioning issues and a taxi was arranged by hotel as requested to airport, however the taxi driver charged me double than estimated though it had a meter. I feel meter was made by the driver himself. So book an online taxi. Suggest Mozio app.
      Reviewed August 06, 2018
      Dear Binu, We are glad to know that your stay was comfortable and you enjoyed our service. As for your comment on taxi service, please be sure that we have passed this information to our taxi company so they could check this information and take measures. We will be glad to welcome you again very soon! Kind regards, Aleksey Sharapov Front Office Manager
      Responded November 08, 2018
      Novotel Moscow Centre Hotel
      4.8
      Shih from Malaysia
      Couple
      Executive Queen with Sofa
      Stayed 7 nights in July 2018
      Staff attitude”
      Rude, no manner or maybe racist.This is not Novotel standard.pls look into the issue seriously.
      Reviewed July 29, 2018
      Dear Shih, Thank you for staying with us and for your review. Please, accept my sincere apologies for the inconveniences caused by the rude and unprofessional attitude of the personnel. I have forwarded your comments to the General Manager of the hotel and to the Heads of the departments and you can rest assure that the necessary training measures will be implemented in order for this situation not to happen again. We would be glad to welcome you again at Novotel Moscow Centre. Kind regards, Aleksey Sharapov Front Office Manager
      Responded November 08, 2018
      Novotel Moscow Centre Hotel
      7.2
      Very good
      MEIYAN from Singapore
      Group
      Superior Twin
      Stayed 3 nights in July 2018
      Good location and affordable hotel”
      The location for the hotel is good. Directly above the metro and walking distance to another line of the metro. Numbers of eateries nearby. Clean room and huge. Few facilities to enable get together for friends. Lastly, i will like to compliment the staff name Anton during my stay. He is very helpful and always put on a nice smile. He has also shown the confidence level that he is able to help when i approach him to assist in locating the Uber driver who has gone missing for 30 mins since we do not speak Russian. His English is really good as compare to the rest of the team. Novotel as chain hotel in the Le Club AccorHotels group should have more staff like him. This will assured the guest that they have made the right choice for choosing to stay in the hotel as compare to the competitors.
      Reviewed July 25, 2018
      Dear MEIYAN, Thank you for choosing Novotel Moscow Centre and dedicating your time to post such a generous review. It is a pleasure to know that you enjoyed our location and service provided during your stay. I will definitely share your kind words with Anton. We hope you will visit us again. Kind regards, Aleksey Sharapov Front Office Manager
      Responded October 31, 2018
      Novotel Moscow Centre Hotel
      10.0
      Exceptional
      Jiraporn from Thailand
      Solo traveler
      Superior 2 Queen Room
      Stayed 2 nights in May 2018
      The place was very nice and modern, good for traveler or family”
      Exellence places to sleep and rest while ur vacation in Russia
      Reviewed May 06, 2018
      Dear Jiraporn, Thank you for staying with us. It is a pleasure to know that you rated our hotel with 10 points out of 10. We are glad to know that you were completely satisfied with services provided. We hope you will visit us again. Kind regards, Aleksey Sharapov Front Office Manager
      Responded October 24, 2018
      Novotel Moscow Centre Hotel
      8.0
      Excellent
      nancy from United States
      Family with teens
      Superior 2 Queen Room
      Stayed 6 nights in April 2018
      Very good”
      Nice hotel with large buffet breakfast included!
      Reviewed April 08, 2018
      Dear nancy, Thank you for sharing your experience at Novotel Moscow Centre. We are pleased to know that you have enjoyed our breakfast service. We hope to welcome you at our hotel in the future! Kind regards, Aleksey Sharapov Front Office Manager
      Responded October 31, 2018
      Novotel Moscow Centre Hotel
      10.0
      Exceptional
      Cherrie from Indonesia
      Family with teens
      Superior Twin
      Stayed 1 night in February 2018
      Great Hotel”
      Right on top of Mendeleskaya station (you can walk inside the station connected to Novolobosky station which runs in the circle of all the main hubs, also one of the most beautiful Metro). Great staff! We walked in, and they knew it was us (well we contacted them few times prior our flight but that recognition adds up everything isnt it) We'd booked 2 rooms, great size nothing to complain at all! Dont forget to bring in your own shower cap, tooth brush/ paste tho. Its more of a buz hotel than leisure hotel.
      Reviewed February 27, 2018
      Dear Cherrie, Thank you for your kind feedback and letting us know you appreciate our services. I am happy you enjoyed your stay. As for your comments on bath supplies - we can provide all of this items upon your request to reception. We will be glad to welcome you again very soon! Kind regards, Aleksey Sharapov Front Office Manager
      Responded October 26, 2018
      Novotel Moscow Centre Hotel
      9.6
      Exceptional
      Surawong from Thailand
      Group
      Superior Twin
      Stayed 3 nights in December 2017
      Good location and Nice staff ”
      Very good location the metro line 9 is under the hotel and you can walk 3 mins for line 5. The room is spacious and clean. Breakfast needs improvement, though. Red Square can be reached by Metro (only three stops). And the price is very reasonable.
      Reviewed December 05, 2017
      9.6
      Exceptional
      Archariya from Thailand
      Couple
      Superior Double with Sofa
      Stayed 3 nights in September 2017
      Great stay”
      The hotel is right above the metro (the Mendeleyevskaya one). Their breakfast was good but be prepared to battle with everyday-oh-so-many-guests. They also have a fine fitness room you can use too.
      Reviewed September 23, 2017
      6.8
      Good
      Sosthenes from United Kingdom
      Couple
      Superior 2 Queen Room
      Stayed 2 nights in September 2017
      Good location ”
      The hotel is located in very good location of moscow. 40 min walk to red square or 3 station by tube. Room have nice space but very basic. Not a 4* hotel at all. Breakfast was ok. Nothing special. I would recommend if is a short visit.
      Reviewed September 11, 2017
      8.4
      Excellent
      Kjell from Norway
      Group
      Superior Twin
      Stayed 2 nights in August 2017
      Excellent”
      The hotel was clean and close to the subway. No problems. The staff was serviceminded
      Reviewed August 20, 2017
      8.4
      Excellent
      Altangerel from Mongolia
      Family with young children
      Superior Queen With Sofa
      Stayed 2 nights in July 2017
      good”
      nice and clean
      Reviewed July 27, 2017
      6.4
      Good
      Alexandre from France
      Couple
      Superior Queen With Sofa
      Stayed 2 nights in June 2017
      Big room and very close to metro”
      The room is quite big and located next to metro station. There are many restaurants and coffee shop around
      Reviewed July 02, 2017
      8.4
      Excellent
      Mi from China
      Solo traveler
      Superior Twin
      Stayed 2 nights in May 2017
      Good location”
      Near metro line 5 (Brown) and 9 (Grey). More restaurants nearby.
      Reviewed June 06, 2017
      8.0
      Excellent
      Alain from Philippines
      Couple
      Superior Double with Sofa
      Stayed 4 nights in April 2017
      Huge room, next to the station”
      Overall i enjoyed my stay here. The room got so much space and the bed is very comfortable . It is also beside a metro station
      Reviewed April 22, 2017
      8.4
      Excellent
      Nartpinit from Thailand
      Business traveler
      Superior 2 Queen Room
      Stayed 1 night in May 2015
      nice hotel”
      recommended
      Reviewed March 08, 2017
      9.6
      Exceptional
      Manan from India
      Solo traveler
      Superior Double with Sofa
      Stayed 3 nights in March 2017
      Friendly & responsive staff, superb location”
      Definitely the location to stay in if you want to enjoy the hustle bustle of the Moscow city, Metro train entrance just next door, great staff (Special mention of Mr. Anton & Ms. Yana at the front desk who really helped me out during my stay)
      Reviewed March 07, 2017
      12345
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