"The hotel is nice enough."
June 5, 2017
Located in heart of Mumbai
|Value for money||7.0|
|Distance to city center||1 KM|
|Nearest airport||Chhatrapati Shivaji International Airport (BOM)|
|Distance to airport||5.4 km|
"Its a decent hotel"
June 5, 2016
"Great location, clean beach."
January 20, 2017
"Hotel is located at Juhu beach which is clean and sandy."
July 23, 2017
"Hotel location is very good and close to the beach and very..."
October 23, 2017
Located in the financial capital of India, Novotel Mumbai Juhu Beach is ideal for those who are either on business or vacation. The hotel is on Juhu Beach and overlooks the Arabian Sea, as well as being a short stroll away from the Iskon temple and the home of Bollywood. Guests will also be easily connected to the business hub of Mumbai, the International Airport, and Domestic Airport. Novotel Mumbai Juhu Beach features services and facilities such as Wi-Fi services, a spa, luggage facilities, parking area, a swimming pool, and a gym. Guests can enjoy the specialty restaurants, patisserie and bar at Novotel Mumbai Juhu Beach. This property is designed with the guest's comfort and enjoyment in mind, and the team is available to help make that possible. This great location, along with all the amenities and facilities offered, makes this hotel the right choice for visitors to this area.
"Rooms were okay and the restaurants were pretty good."
October 1, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-16 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 17 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Novotel Mumbai Juhu Beach
Show reviews that mention
Not what you'd expect from a Novotel”
Very disappointing stay. Arrived at 3am and check-in was relatively smooth. However when reaching the room, there was no electricity or power. Technician came and spent 20 minutes fiddling with the ceiling access panel. Still no electricity. Then engineer manager came, spent 10 minutes doing the same thing (it was 3.30am by this point). Still no electricity. I had to call the front office manager to demand moving to another room, which they did in the end. The only saving grace was the behaviour of the duty manager, who was very understanding and apologetic. This property is very dated and not what you'd expect from a branded 4/5* hotel.
Fantastic location in front of the beach. Good room. But it let me down in customer experience. ”
I needed a android charger and approached the front desk. They did not have a charger and advised me to use the common charger installed in the lobby. That meant I would be stuck in the lobby instead of resting in my room. I declined and looked at an alternative solution. I was waiting to see if the front desk has proactively made any arrangement for a charger after I returned that night but zilch. These days it is an opportunity to delight a customer if he or she approaches you for help. A colleague of mine who stayed at the Oberoi made a public statement of how the hotel cleaning staff noticed he didnt have a charger and proactively placed one in his room while he was out. Needless to say he is their permanent customer. One might argue its the Oberoi and not Novotel but customer experience is customer experience. Additionally the room card was not accepted in the lift due to sensor issues. another issue unsolved while I was there. So can't recommend highly but good place.
good location. nice hotel. value for money. staff need to improve at check in.. excellent. guest friendly hotel. food is good . good room size. nice spa. the best is pool side area with open lounge facing juhu beach
Nice Peaceful location on the Beach !”
Stayed here for 1 Night to celebrate Marriage Anniversary ! Location of the Hotel is right on Juhu Beach. Away from the maddening crowd of Mumbai yet centrally located ! Rooms offered to us was a partial beach view.Comfortable room with most of basic amenities. Surprised to see no Toothpaste or Brush in the Room which normally 5* Hotel provide. The food served in restaurant was good. Staff was really helpful and Check in was smooth as well. The best part of the Hotel is Sea facing Lounge / Restaurant where one can have quality time overlooking the Ocean .
great hotel, great location”
I had a great time here. The staff was great. You want to make sure that your room is on the front of the hotel near the beach and its on the right side of the hotel, facing the beach and not the swamp on the other side...
i didnt realise til i got there that this was the old Holiday Inn hotel on Juhu Beach. if i had known i probably wouldn't have booked it! but they have done a very smart, and total, makeover, so that the only thing in common with the old hotel is the location, right on the beach! from the start the staff were very accommodating, upgrading us to 2 rooms on the premium floor so we could have free internet (i had complained about the charge of rs 800 per day for internet). they also allowed us to have a late checkout til 4pm. the food was excellent, and overall i would highly resommend this hotel to anyone who wants to have a breth of frshair while staying in mumbai. the only drawback is if you have business downtown it can take up to 1 hour to get there.
Great location, good size, clean, well decorated ”
very clean, modern & friendly hotel. great breakfast with variety of indian & western food which is also catered for early start. rooms had good facility with nice, clean bathroom, ironing board and even a weighing scale which was very thoughtful as no other hotels were able to provide this even when asked at the reception to weigh suitcases.
Old Holiday Inn refurbished to be a modern Novotel”
This ex-Holiday Inn has been refurbished two years back and there still seem to be some renovations going on. Novotel is a well-located option on Juhu Beach for people who don't want to stay at an airport hotel where there are lots of building sites next to the Int'l Airport at present. Our standard room was nicely refurbished with a glimpse of the sea and everything worked well in the room and in the hotel in general. Breakfast is good and varied, service good to excellent at all stations and the pool area pleasant. The only problem was the carpet in our room (439) - it hasn't been properly vacuumed for a long time and. Moreover, the pool area should be cleaned regularly. Otherwise, Novotel is a fine option on Juhu Beach before catching a flight back home.
As expected from NOVOTEL”
From the moment you enter the Novotel in Mumbai you feel to be in a different world. Starting with the security control people are very kind and providing an excellent service (one exception are the guys in the bar -> not kind -> poor service). The rooms are clean (according western standard!). The breakfast buffet is rich with varieties of western indien and other asian foods. As well there are 4-5 differnt restaurants to have dinner (selection of chinese, italien, indian and during my stay thai food), with possibilities to eat at the pool side. The bar has a rich menu of cocktails, longdirnks and shots, only the selection of coffees and deserts can not be served (why???). Very nice outside pool area.
Rundown hotel, poor facilities, dirty and unhygienic ”
Despite decent location, clearly not up to the Accor standards being a member myself, Rundown hotel, dirty, unhygienic, low quality food, rooms not clean. Staff untrained and not friendly. Not recommended, terrible experience a Shame for the Accor Group. Horrible.
One of the worst experience in Mumbai”
When you open the window, you will see a big wall at the most low level city view rooms. And the staff even said we cannot put this description at system. And this is our city view. Terrible!
Juhu Beach is in one hundred meters away，wonderful!
Disgusting place with poor hygiene ”
The place is not maintained, dirty and uncomfortable. We found ants in bed and couch and dust everywhere in the room. The carpets are filthy and the bathroom unclean. Better off in a cheap roadside motel with a clean bed and shower.
Hotel location is very good and close to the beach and very convenient. The rooms were very good. They upgraded us to a Suite which was absolutely superb. We had gone there for our Diwali holidays. We really enjoyed our stay. Breakfast spread was good too. Value for money. Will definitely recommend this hotel..
A bit chaotic”
Took ages to be checked in. Indians just kept pushing in. I guess its a cultural thing, but the staff just allowed it. We had booked for 3 nights but had been charged for 4 and were told Agoda would need to sort the problem out. Rooms were okay and the restaurants were pretty good. Location is a bit out the way. Beach is dirty and smelly.
first night, i was arranged at a room for unconvenient traveller(for people who uses wheel. ) the bathroom is no class door. after one shower, the water is everywhere, almost flow into room. and there is no tooth brush, slippery, no hair dryer. nothing... i asked for a new room the second day. still, no tooth brush, no slippery. my friend in another room told me the staff is not good too.
The rooms that we occupied 526 and 528 kind of had a tobacco stench overall condition of the room were pathetic requires proper maintenance...the bathroom sink was cracked and the stopper was rusted / tarnished there was no toiletries in the bathroom when we checked into the room had to request housekeeping to replenship...as for the staff very pleasant polite and courteous...restuarants very good and all the other ameneties met my expectations...however they need to improve on there cinditions of the rooms....
Ask for a non smoking room”
We got a smoking room and were promised a change the next day. Next day we were shifted to another smoking room. Very bad The hotel is showing lots of signs of wear and tear. Needs a refurb. Will not stay again.
Nice and relaxing stay - helpful and courteous staff”
We had just gone for 1 day for a relaxing staycation. Nice location and good view from the room. The room quality and upkeep was average for a 5 star property, however good on cleanliness. The staff was helpful and did everything they could to make us feel comfortable.
I am a regular coustmer of Agoda and have booked many times novotel but see that this hotel has a excellent location but the hotel is going bad to worse and the MAINTANCE is going to hell . They are short of staff and don't even have proper systems . Really shocking how Accor is attached to this property