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733 reviews
733 reviews
"Best view, best pool, best facilities, clean and wide bathroom, large bed, delicious breakfast, nice staff, would be back for sure"
"Very spacious room, clean and cozy."
"Good hotel to stay as family,, near to airport, to the mall and very easy to find place to have lunch and dinner."
"Rooms are big."
"Nice hotel ,superb services and friendly staff"
8.2
Location rating score
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ilir Timur part of Palembang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ampera Bridge. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
4 travelers have booked today.
Value for money | 8.0 |
Location rating | 8.2 |
Nearest airport | Sultan Mahmud Badaruddin II Airport (PLM) |
Distance to airport | 9.0 km |
What time is check-in and check-out at Novotel Palembang Hotel?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Novotel Palembang Hotel?
Novotel Palembang Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 130000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Palembang Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Palembang with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Novotel Palembang Hotel?
Wake up to a great buffet breakfast at Novotel Palembang Hotel. Adults can enjoy breakfast offered with an additional charge of 160000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Novotel Palembang Hotel?
Novotel Palembang Hotel features 2 on-site restaurants for your dining convenience.
Can special events be hosted at Novotel Palembang Hotel?
Large events and gatherings such as weddings and private events can be hosted at Novotel Palembang Hotel. Small or intimate events like birthday parties and entertainment events can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.
What is the smoking policy at Novotel Palembang Hotel?
Novotel Palembang Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
What restaurants are nearby Novotel Palembang Hotel?
Novotel Palembang Hotel’s neighborhood is Ilir Timur which includes popular restaurants such as Pagi Sore, Bakmi Aloi and Ayam Bakar Wong Solo.
What popular shopping places are close to Novotel Palembang Hotel?
Novotel Palembang Hotel is located in Ilir Timur area which features shopping places such as Palembang Trade Center (PTC).
What are popular attractions near Novotel Palembang Hotel?
Novotel Palembang Hotel is located in Ilir Timur area, which is famous for attractions such as Benteng Kuto Besak, G Art Studio and Museum Balaputradewa.
What popular natural sightseeing spots are close to Novotel Palembang Hotel?
Novotel Palembang Hotel is located within Ilir Timur, which makes it conveniently close to natural sights including Mount Besar and Mount Patah.
9.2
"Best view, best pool, best facilities, clean and wide bathroom, large bed, delicious breakfast, nice staff, would be back for sure"
desy
|
February 6, 2022
9.6
"Very spacious room, clean and cozy."
Monique
|
November 14, 2020
10
"Good hotel to stay as family,, near to airport, to the mall and very easy to find place to have lunch and dinner."
Martha
|
June 12, 2019
Novotel Palembang Hotel
Take advantage of the many attractions Palembang has to offer with a stay at Novotel Palembang Hotel.
Novotel Palembang Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Palembang.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Novotel Palembang Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Novotel Palembang Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Palembang Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's karaoke rooms, bar and nightclub can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Recreational facilities at Novotel Palembang Hotel are designed for escape and relaxation. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.
Around the property
One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. How far are you willing to explore? Take the perfect ocean adventure with a day trip to Kemaro Island located 6.4 km away. Get a photograph of yourself in front of Benteng Kuto Besak located 2.4 km away, a must-see for anyone visiting Palembang.
8.5
Swimming Pool
27 mentions
Housekeeping
23 mentions
Breakfast
14 mentions
Food & Dining
7 mentions
8.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information
Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay
Show reviews that mention
Marvelous Experience”
Our recent stay at Novotel Palembang was a marvelous experience! From check-in to room to pool to restaurant, every staff member we came into contact was very friendly and helpful, as well as being very conscious about cleanliness and social distancing. We will visit again!
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Dear Kristi, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Yoesi Bagus Taruna General Manager
Exceptional”
Good hotel to stay as family,, near to airport, to the mall and very easy to find place to have lunch and dinner. Breakfast are so good, staff so warm and friendly.
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Dear Martha, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager
Staycation approved”
For those who need break as a family, this hotel is very recommended. Very spacious room, clean and cozy. It has bali ambience with the kids friendly pool. The staffs also very helpful and friendly. And the most important, gojek allowed 😊
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Dear Monique, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager
Great Hotel”
Room is big and clean...very nice hotel
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Dear Aji, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager
Best Value for Money Hotel”
Facilities are good. Foods are delicious. Big pool. Only mosquitoes are too many in the room. Good for family trip and biz trip either.
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Best hotel”
Best hotel in town
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Dear Deni, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Herman Wijaya General Manager
almost perfect in everything”
best view, best pool, best facilities, clean and wide bathroom, large bed, delicious breakfast, nice staff, would be back for sure
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Dear Desy, Warmest Greeting From Novotel Palembang Thank you for your rating and positive feedback. We are glad to know that you got pleasant experience and enjoyed the facilities during your stay. For sure, we wait to welcome you back for another pleasant experience at Novotel Palembang. Best Regards, Herman Wijaya General Manager
Exceptional”
Great hotel for staying with family
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Dear Tonny, Warmest Greeting from Novotel Palembang Hotel & Residence. We are delighted to know that you and your family got great experience during staying with us. We look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager
Value for money hotel ”
A resort getaway vibe in the middle of Palembang! Valaue for money rooms and services - just wished they had attempted to clean the sink before. Nonetheless, highly recommended.
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Dear Ilyas, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to share your experience during your recent stay with us. It’s our big regret and apology for such shortcomings that you experienced while staying with us and I have shared your experience to the entire team for our further improvement. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager
Pleasant stay!!!! ”
Amazing vibes on the hotel environment. Spacious room and bed. Suitablefor family with children. Hopefully in the future they will have a children playground in house. That would be perfect!!!
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Dear Prasanto, The Warmest Greeting from Novotel Palembang Hotel and Residence. We are delighted to know you got a pleasant stay and are satisfied with our vibe and facilities. We are glad to have you as our guest and looking forward to welcome you back for another pleasant experience. Best Regards, Herman Wijaya General Manager
Great hotel”
Great hotel. Resort feeling in the middle of the city.
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Dear Mohamed, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Kindest regards, Yoesi Bagus Taruna General Manager
Excellent”
Novotel Palembang memang favorit saya dan keluarga selama beberapa tahun kemarin. Baik saat kunjungan bisnis maupun relax bersama keluarga, lokasi sangat keren, suasana dekoratif dan layout hotel excellent. Hanya kamar mandi sudah perlu upgrade krn tekanan shower kecil dan dindingnya sudah kusam. Staff hotel harus menjadikan senyum tulus kepada siapa saja yang masuk ke hotel (krn terlihat masih pilih2 orang). Tp yg sedihnya point saya selama 2 kali kunjungan hangus krn alasan nya Agoda dan Novotel enggak link?, that is not fair! 😭, that is your problem to fix it for the customer. Sementara booking an hotelnya malah link
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Dear Bapak Elman, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih telah meluangkan waktu untuk memberikan ulasan pada kunjungan Bapak di Novotel Palembang Hotel & Residence belum lama ini. Kami menghargai penilaian yang telah Bapak berikan terutama mengenai ketidaknyamanan Bapak selama menginap di hotel kami. Untuk itu kami mohon maaf atas permasalahan yang Bapak alami. Kami akan lebih memperhatikan dan menggunakan pengalaman Bapak sebagai bahan masukan dalam peningkatan kualitas pelayanan dimasa yang akan datang. Kami sangat berharap kejadian ini tidak membatasi keinginan Bapak untuk kembali menginap di Novotel Palembang Hotel & Residence. Salam, Yoesi Bagus Taruna General Manager
One night stay in Palembang”
Not much time to properly evaluate everything about this hotel. But overall it was a good stay. The hotel is quite beautiful with an impressive pool complex in the middle. Rooms are big. Food is ok, nothing memorable there (in good or in bad...). It was my first time in Palembang and if i had to be back I wouldn't mind going back to the same place.
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Dear Sebastien, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Sincerely, Golly Lutfi General Manager
Great Swimming Pool”
Novetel Palembang is always come first on our mind for short escapes with our children, since they loved the pools so much. Although needs more attention on the cleanliness.
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Dear Rina, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Kindest regards, Yoesi Bagus Taruna General Manager
Lazy Security Guard and No Cameras Allowed”
The security guard just stood there next to me, while I was unloading the bags from the car. He just stood still watching me without helping at all. No cameras are allowed at the swimming pool area, while smartphones are allowed. What a dumb policy
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Dear Sukimin, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for taking the time to leave a review on your recent stay at Novotel Palembang Hotel & Residence.We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. For that we apologize for the experience you experienced. Your comment regarding the issue in the lobby had been communicated to the head of department concerned to take corrective steps including refreshment of the team, so the same issue will not occur in the future. Once again, thank you for writing us your review and we hope it does not limit your desire to stay again with us again anytime soon. Have a nice day. Best Regards, Herman Wijaya General Manager
Quite and clean hotel”
Nice and cozy hotel for business trips and conference.. friendly staff
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Great Place”
Overall happy with the hotel
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Dear Alex, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager
Execellent”
Overall Satisfying
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Dear Alex, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager
Very good”
recommended
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Dear Rifki, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager
Above average”
Need a touch up on building and facility. Paint, furniture and carpet.
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Dear Ermera, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for writing us your thought during your stay. We appreciate your feedback and consider it for improvement. Once again, thank you and we hope to welcome you back with new ambience of Novotel Palembang. Best Regards, Herman Wijaya General Manager