Very good 7.8
Based on 303 reviews

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About Novotel Palembang Hotel

Description

This fortress shaped hotel is located on the outskirts of Palembang and is renowned for its stunning architecture and stylish decor. Novotel Palembang Hotel is relatively new and is conveniently located next to Palembang Trade Center, which makes it very popular with local and international business guests. The 194 delightfully furnished guestrooms are spacious and offer modern amenities such as satellite TV, a mini bar, and a large bathroom with fashionable appliances. The Novotel Palembang Hotel also offers guests the use of various facilities including a fitness center with a gymnasium, tennis courts, and a refreshing outdoor swimming pool. There are two main restaurants located in the building, including The Square Coffee Shop which serves snacks as well as Indonesian and Western cuisine throughout the day. Guests will truly have a comfortable and relaxing stay at Novotel Palembang Hotel.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Karaoke
  • Massage(s)
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 130000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 10 KM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 2
Number of Rooms : 198
Time to Airport (Minutes): 20
Year Hotel Built: 2004
Year Hotel Last Renovated: 2015
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Recent customer comments

Filter by traveler type
Very good



based on 303 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 7.9
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.7
  • Food and dining 7.3
Sort by

Marcus from Singapore
Business traveler
Superior Twin Room
Stayed one night in July 2016
Nice, clean and value for money
Nice, clean and value for money
Reviewed August 11, 2016

Shun from Taiwan
Business traveler
Superior King Room
Stayed one night in June 2016
Nice for stay
Bed and space is good but toilet so so.
Reviewed July 31, 2016

Keng from Singapore
Business traveler
Superior King Room
Stayed 2 nights in July 2016
Resort-like hotel
Great Gym
Reviewed July 22, 2016

iwan from Indonesia
Group
Superior King Room
Stayed one night in June 2016
The room air condition is too cold
The room air condition is too cold
Reviewed June 24, 2016

rivai from Indonesia
Business traveler
Superior King Room
Stayed one night in June 2016
very good
kamar luas, fasilitas lengkap
Reviewed June 20, 2016

Wan from Indonesia
Business traveler
Superior King Room
Stayed one night in May 2016
never bored to booked here
so far until today i still consider to stay in this hotel when i come to palembang city.. because its hard to find such a big hotel with good room condition in this city.. of course you can still find another hotel with the same quality but with the such very large area, i think this is the only hotel.. so you can do jogging in the nite with the nice view..
Reviewed May 31, 2016

KHASIAH from Indonesia
Couple
Superior Twin Pool View
Stayed one night in March 2016
5
the best room and location
Reviewed May 19, 2016

KHASIAH from Indonesia
Family with young children
Superior Twin Pool View
Stayed 2 nights in March 2016
5
the best location and best hotel
Reviewed May 19, 2016

umar from Indonesia
Family with young children
Superior King Room
Stayed one night in April 2016
great
great
Reviewed April 07, 2016

Sean from New Zealand
Business traveler
Superior King Room
Stayed 2 nights in March 2016
Novotel Palembang
Bed was huge
I was quite frankly disappointed with the Novotel in Palembang. The room was fine with a huge bed, but that was the only good thing. The staff were friendly but unhelpful, with a good example of this when I wanted to order a taxi. Initially I was told that the only option was to use a hotel taxi and when I queried the price to go to the Aryaduta Hotel I was told it would be IDR 110,000. Having done the same trip the day before in a bluebird taxi, I knew the trip was only around IDR 40,000. When I asked to have a bluebird taxi booked, I was hand a slip of paper and told that I would have to ring the taxi company myself. Hardly the service that you would expect in a 4 star hotel. There were other issues as well, and they were enough so that I will never stay at this hotel again.
Reviewed March 07, 2016



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