8.4

Excellent
16.7% this month
/10
(2,156 reviews)See what guests said
Highly rated by guests – 90% would recommend
Highly rated by guests – 90% would recommend
Beach23
View18
Housekeeping18
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Ho Quoc Temple 5.8 km
Phu Quoc Waterfall 6.8 km
Long Beach 9.1 km
Duong Dong Market 10.0 km
Sao Beach 10.2 km
Phu Quoc Prison 10.4 km
Ong Lang Beach 14.9 km
Phu Quoc Countryside 22.4 km
Vinwonders Phu Quoc 27.4 km
Vinpearl Safari 28.3 km
Nearby landmarks
Farmers' Market 2.6 km
Sunset Sanato Beach Club 2.9 km
Phu Quoc Pearl Farm 3.5 km
T Mart 3.5 km
Airport viewpoint 4.3 km
Phu Quoc International Airport 4.5 km
Ngoc Hien Pearl Farm 4.7 km
Landing Airplanes 5.0 km
Ho Quoc Temple 5.8 km
Sieu Thi Con Mart 6.2 km
Novotel Phu Quoc Resort

"Stayed five days with family enjoyed the sea and service."

Joseph - August 11, 2020
Superior 1 Double Bed - Guestroom Novotel Phu Quoc Resort
Swimming pool Novotel Phu Quoc Resort
Swimming pool Novotel Phu Quoc Resort
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Removed from saved list
Free Wi-Fi

Novotel Phu Quoc Resort

Duong Bao Hamlet Duong To Commune Kien Giang Province , Cua Lap, Phu Quoc Island, Vietnam, 922273 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Free airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Cheaper than 71% of all properties in Phu Quoc Island in the last 24 hoursCompared to 653 Phu Quoc Island properties at Agoda for various dates
Value for money8.6
Distance to city center12.0 km
Location rating8.1
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport4.5 km

Rooms available at Novotel Phu Quoc Resort

Exceptional
Room comfort & quality
9.3
4 Bedroom Pool Villa
...
  • Room size: 272 m²/2928 ft²
  • Nature view
  • 1 double bed & 1 double bed...
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3 Bedroom Deluxe Pool Villa
...
  • Room size: 200 m²/2153 ft²
  • Nature view
  • 1 double bed & 1 double bed...
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Deluxe Bungalow (2 adults)
...
  • Room size: 39 m²/420 ft²
  • Lagoon view
  • 1 king bed
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Superior 1 Double Bed
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 1 king bed
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Superior Double Ocean View
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 1 double bed
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Superior 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
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Superior Twin Ocean View
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Pool Bungalow
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 king bed
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Deluxe 2 Single beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 semi double beds
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Deluxe Beach Bungalow with Pool
...
  • Room size: 57 m²/614 ft²
  • Beach view
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Novotel Phu Quoc Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Novotel Phu Quoc Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Novotel Phu Quoc Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Novotel Phu Quoc Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Phu Quoc Resort. There's an additional charge of 425000 USD for adults and 202000 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Novotel Phu Quoc Resort?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Novotel Phu Quoc Resort. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Novotel Phu Quoc Resort?

On-site venues and convenient event services make Novotel Phu Quoc Resort an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 600 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Novotel Phu Quoc Resort?

Novotel Phu Quoc Resort does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Novotel Phu Quoc Resort

  • 8.8

    Excellent

    "Very large and excellent swimming pool."

    Zi

    |

    January 15, 2020

  • 8.8

    Excellent

    "Overall it’s a very great experience."

    linzie

    |

    March 17, 2020

  • 8.0

    Very good

    "Especially beachside pool was perfect"

    Min

    |

    June 15, 2020

Property ranking|Compared to 653 Phu Quoc Island properties
See all rankings
Room comfort score
9.3/10
Room size
71 sqm.
Cleanliness score
8.7/10
Value for money score
8.5/10
Better than
98
%
of Phu Quoc Island properties
Bigger than
94
%
of Phu Quoc Island properties
Better than
86
%
of Phu Quoc Island properties
Better than
81
%
of Phu Quoc Island properties
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Overall rating:

8.4

Excellent
2,156 reviews
Cleanliness
8.7
Facilities
8.6
Location
8.1
Read all reviews >
What travelers say they love:
The staff at Novatel was really exceptional.
Alan from United States
Family with young children
More about Novotel Phu Quoc Resort

More about Novotel Phu Quoc Resort

Situated in Cua Lap, Novotel Phu Quoc Resort is the perfect place to experience Phu Quoc Island and its surroundings. Only 12.0 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Phu Quoc Island hotel. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.

The ambiance of Novotel Phu Quoc Resort is reflected in every guestroom. television LCD/plasma screen, bathroom phone, complimentary instant coffee, complimentary tea, free welcome drink are just some of the facilities that can be found throughout the property. The hotel offers wonderful recreational facilities such as watersports equipment rentals, yoga room, snorkeling, private beach, fitness center to make your stay truly unforgettable. Whatever your reason for visiting Phu Quoc Island, the Novotel Phu Quoc Resort is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Beach

16 mentions

Swimming Pool

15 mentions

Breakfast

11 mentions

Food & Dining

9 mentions

What they offer

10.0

Exceptional
Breakfast

"The morning breakfast is also top notch."

Alan

|

February 8, 2021

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Italian
Vegetarian
Vegan
Full English/Irish
Gluten-free

Restaurants on site

Food Exchange Restaurant
Menu:Buffet, A-la-carte
Phu Quoc Seafood Restaurant
Cuisine:Asian, Vietnamese, Seafood
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Novotel Phu Quoc Resort from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.6
Location8.1
Room comfort and quality9.3
Service8.5
Value for money8.6
High score for Phu Quoc Island
Rating
9+ Exceptional (261)
8-9 Excellent (115)
7-8 Very Good (118)
6-7 Good (28)
<6 Below Expectation (69)
Time of the year
Mar - May (161)
Jun - Aug (143)
Sep - Nov (87)
Dec - Feb (200)
All guests (1230)
All room types
All languages

Show reviews that mention 

Showing 591 verified guest comments
12345
10.0
Exceptional
Kristine
Family with young children
Superior 1 Double Bed
Stayed 3 nights in October 2020

Thank You!”

My family visited Novotel Phu Quoc Resort for four days and three nights to celebrate a family event. Upon check-in, the Front Desk receptionist greeted us with a warm welcome and a big smile. On the first night, two staff came to our room to celebrate the event with us; they brought some balloons, a yummy cake, cute donuts and a present for my son. Two more staff wearing the national traditional dress ao dai came to our room and welcomed us once again. My son was soooooo happy and excited that he could not fall asleep that night. Rooms were in wonderful condition, the swimming pool was clean, the beach view from our room and from the swimming pool was spectacular, and the breakfast especially Vietnamese rice noodles tasted great. During our stay, Lisa, Guest Relations Manager, helped us arrange our schedule, book tickets and taxis, and often texted to see if we needed anything and were having a great time. She helped us from the bottom of her heart as if we were her family. She even came to work(even though it was her day off!!) on the last day of our stay to help us check out and say good-bye and checked if we arrived at home safe and sound. I was greatly touched when she gave me a hand-made card for my son. She and Nhu had made the card themselves; they wrote a short message and drew a cute dragon which symbolized my son who had been born in the dragon year. Not only Lisa but also all the other staff including the F&B, Front Desk, Concierge, Housekeeping team members greeted us heartfully. Their prompt and excellent service made us feel comfortable and as if we were at home; they made us feel special and highly welcomed. We travel quite often but out of all the trips we have gone, we had the most memorable stay in Novotel Phu Quoc Resort this time. We will never forget the kind staff, great facilities and the beautiful sunset. We will DEFINITELY visit this hotel again in the near future. Thank you once again!

Reviewed October 19, 2020

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Dear Mrs. Hong, We very much appreciate that you take time to share your experience during your stay. Thank you so much for giving us a wonderful review. Your kind words to our Heartists (Ms. Nhu - Kid Club and for whole staff in Front Office, F&B and Housekeeping) is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. And this time with your whole family. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Responded October 29, 2020
Novotel Phu Quoc Resort
9.6
Exceptional
Ngoc from Vietnam
Couple
Superior Double Ocean View
Stayed 2 nights in June 2020

Stayed the 2nd time because I loved it the 1st”

This was my second time staying at Novotel in Phu Quoc. I loved it the first time and wanted to come back when I would have had the chance. And since COVID-19 enabled domestic travelers to experience high-end resort at a reasonable price, I took the chance right away. I booked an ocean view room but the room was a little adjacent to the ocean front but it was no biggie. I stayed at the villa the first time and at the hotel this time and both times were explicitly worth every penny. Rooms were exceptionally clean and well-equipped. I even got a balcony all to myself and my partner. The staff was on their feet when it came to my request. Everything was promptly answered to and assisted. Would totally recommend Novotel to anyone wanting to experience Phu Quoc.

Reviewed June 13, 2020

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9.2
Exceptional
Milena from Australia
Solo traveler
Superior 1 Double Bed
Stayed 1 night in December 2017

Stay for one night”

I stayed for one night at this hotel. Resort designed really nicely, also was many options to do which I found not every resort in Phu Quoc had. Free bikes, gym, sauna, kayaking, paddle boarding, yoga classes and etc. I enjoyed my stay only I got a room in the main building which was next to constructions and it was noise all day all night. Didn’t allow me sleep well. Everything else was nice, clean, tv had nice program with lots of English movies, at evening they had some activity (that night when I stayed was Spanish dancing), breakfast has huge range of foods, service is good, stuff at reception speaks English. They have also free shuttles bus which can take you to the city and bring bag which is great. Last thing which I was a little bit surprised that in hotel like Novotel they don’t have doctor 7/24 . Because I had some stomach issues and they sad nurse which they normally have on Sunday’s does’t work, doesn’t make sense because people can still get sick Sunday’s.

Reviewed December 27, 2017

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10.0
Exceptional
GEOFFREY from Malaysia
Couple
Superior 1 Double Bed
Stayed 1 night in December 2018

Perfect!”

Except for the water pressure from my room shower. Every are just too perfect to be true. Beach is so much cleaner and beautiful than Sao Beach (what everyone saying the best beach in Phu Quoc in the net). Friendly staff. Bars are fabulous. Foods and beverages are reasonable price. Breakfast variety are way above expectation. Worth every penny of mine staying in this hotel. If you choose staying in this hotel meaning you are expecting spending time (chill) within the hotel’s property as it is quite isolated from the busy town centre. The hotel provide free shuttle to and from airport, they also provide free shuttle service to town.

Reviewed December 10, 2018

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Dear Mr Geofrey, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are well-noted the remark about water pressure. Please trust that we are doing our best to improve this challenge. Thank you again for sharing your experience, and we will do our best to ensure your next visit will be more enjoyable. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded December 11, 2018
Novotel Phu Quoc Resort
9.2
Exceptional
Daniel from United States
Couple
Superior 1 Double Bed
Stayed 3 nights in October 2019

Great resort ”

Great resort to stay at with awesome facilities. Pool was very big and access to the private beach was nice and kept clean. Also, breakfast was fantastic and one of the best I had in my month long stay in Vietnam. Only thing I would say is there is not much to do except for hanging out at the resort, as a lot of the surrounding area is still very underdeveloped. It is about a 15-20 minutes taxi ride to the center of town. Aside from that, the hotel itself was very enjoyable and the staff was good and very attentive. I would recommend this hotel and would stay here again if traveling to Phu Quoc.

Reviewed October 13, 2019

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Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Responded October 14, 2019
Novotel Phu Quoc Resort
9.2
Exceptional
Aung from Australia
Family with young children
3 Bedroom Deluxe Pool Villa
Stayed 3 nights in October 2017

Fantastic Time in Phu Quoc in a Novotel Villa”

We had a fantastic time in Phu Quoc staying in a 3-bedroom Villa at Novotel. The facilities were excellent with ready access to the beach. We had use of canoes, boards etc as part of our stay with no additional charge. The beach had low surf so it was very kid-friendly. Our children loved the private pool in front of the villa and also the pools at the hotel. The restaurant experiences were excellent. Overall an excellent experience.

Reviewed January 09, 2018

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Dear Aung, Thank you very much for your review regarding your stay at Novotel Phu Quoc Resort. It's our pleasure to know that you and your family had wonderful vacation with us. I will share your comment with our team as I'm sure this will serve as a great encouragement for all of us to keep improve the quality of our services. Thank you once again and we hope your next visits will be as pleasure as the previous one. Best regards, Rahul Panwar Executive Assistant Manager Novotel Phu Quoc Resort

Responded February 02, 2018
Novotel Phu Quoc Resort
9.6
Exceptional
Vinh from United States
Couple
Superior 1 Double Bed
Stayed 1 night in November 2019

Great hotel resort in Phu Quoc.”

I think this should be a 4 stars or 4.5 stars hotel Instead of 5 stars hotel. As for the location is a little bit far from the central or downtown of Phu Quoc. The hotel offer free shuttle to and from the airport for free. However, it will charge you money if you want to go to night market. We decided to rent a motorbike which is easier for traveling purpose and transportation. As for breakfast buffet is good with variety of choices. Swimming pool is very nice. They have two swimming pools. One is the infinity pool looking beyond the beach. I think there is a problem with the water line lead to my room. It has yellow stains for almost 2 days. For that reasons, I cannot give it a 5 stars. But overall, this hotel is great for vacation, relaxation or honeymoon.

Reviewed November 05, 2019

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Dear Vinh, Xin Chào! It is always a pleasure to receive positive feedback. Unfortunately during your stay we had sudden problem with water from the Island main supplier, we are sorry for the inconvenience. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded November 11, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Rosanna from Australia
Couple
Stayed 5 nights in November 2018

Fantastic!”

Everything have fabulous and perfect. We only had 1 issue which was the fridge. A technician came because we thought the fridge wasnt cold enough but we were told that the fridge is a cooler and not a normal fridge. Our water/drinks were never cold enough for the Phu Quoc weather. I think Novotel should reconside and get a normal smaller fridge that keeps the drinks cold.

Reviewed December 08, 2018

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Dear Rosanna, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are well-noted the remark about fridge temperature. Please trust that we are doing our best to improve this challenge. Thank you again for sharing your experience, and we will do our best to ensure your next visit will be more enjoyable. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded December 11, 2018
Novotel Phu Quoc Resort
9.7
Exceptional
Sufia from Singapore
Group
Stayed 2 nights in March 2016

Great service”

Service, cleanliness, food

Hands down the most comfortable place to stay in. The place has a very nice vibe. Breakfast was awesome espeacially the beef congee that was prepared during breakfast. Service was great both during c/in and c/out especially the 2 receptionist that attended to me during check out. They were trying to help me as much as possible althought there is nothing much they can do as my flight got delayed. I have to apologise to them and the rest because i was pretty much screaming on the phone at the counter. WOuld definitely recommend my friends to stay here whenever they visit phu quoc.

Reviewed March 14, 2016

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10.0
Exceptional
Moses from Australia
Couple
Superior Suite with 1 Double Bed
Stayed 2 nights in August 2016

Perfect Resort!”

This is a perfect resort in Phu Quoc! The room is very clean, with bathtub & 2 toilets! Great facilities on resort such as bicycle, table tennis & gym. The food in resort restaurant is very delicious, try the oyster & friendly waitress! Overall, We love it & be back again when we have another opportunity :)

Reviewed September 24, 2016

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10.0
Exceptional
Farukh from United States
Family with young children
Superior Suite with 1 Double Bed
Stayed 3 nights in August 2016

Loved this place”

This was by far one of the best hotels we've stayed in!! They were so accommodating and helpful!! They made our vacation so enjoyable!! The hotel itself is amazing! Probably the most comfortable bed in Vietnam!! But the staff is what makes this hotel exceptional!! From our check-in to check-out we were given the best care and consideration!! We highly recommend this place for anyone going to Phu Quoc!!

Reviewed August 23, 2016

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8.4
Excellent
Jenny from Australia
Couple
Superior 1 Double Bed
Stayed 4 nights in January 2019

Excellent”

It is very value for money . U get pick up at the airport . The room are nice . I love all the pools there and the private beach . Staff are so friend . The tours were great as well . The location is a bit far from the Main Street but I prefer it like that do it peaceful it easy to catch a cab there . I love Phu Quoc Island . Food is nice and heaps of water sports and things to do . The safari and snorkeling is amazing .

Reviewed January 27, 2019

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Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded March 07, 2019
Novotel Phu Quoc Resort
10.0
Exceptional
Ramon from Vietnam
Solo traveler
Superior 2 Single Beds
Stayed 2 nights in July 2020

weekend at Novotel Phu Quoc”

I went for a weekend Friday to Sunday, and facilities are clean and neat, staff very friendly, either the facilities, beach, room and pool very clean and beautiful, every time I visit Phu Quoc again definitely will stay there

Reviewed July 20, 2020

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Dear Ramon, Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! We hope to see you again soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded July 22, 2020
Novotel Phu Quoc Resort
8.4
Excellent
My from Singapore
Family with young children
Stayed 2 nights in April 2018

Most value for money resort in Phu Quoc”

The villa was spacious and well equipped. I love the surroundings. It looks more like a rich neighborhood than a resort. Very lively at night. Cons: reception staff are not friendly. The main pools are too small. Location: there are no convenience store or local restaurants nearby, but it’s understandable as Phu Quoc is still underdeveloped

Reviewed May 05, 2018

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Dear My, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are well-noted the remark about staff attitude. Please trust that we are doing our best to improve this challenge. Thank you again for sharing your experience, and we will do our best to ensure your next visit will be more enjoyable. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded November 13, 2018
Novotel Phu Quoc Resort
8.0
Excellent
Son from Vietnam
Couple
Stayed 2 nights in April 2017

Sea pollution”

I'm not sure if it was because of the season as explained by the safety guard by the beach, but the sea water was really dirty and polluted when we were there in April 2017. We could see the algae-alike or construction-waste-alike right in the water which made us feel so itchy. What a shame that we chose Phu Quoc for a seaside holiday, but we ought to swim in Novotel's swimming only. Besides that, everything was good at Novotel, clean room, friendly staff, quite close to the airport.

Reviewed May 20, 2017

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9.2
Exceptional
Jason from Malaysia
Couple
Superior 1 Double Bed
Stayed 3 nights in June 2019

A stunner of a resort despite being a little far from the action ”

Novotel PQ was a cocoon of rest and relaxation despite being a bit of a distance from Duong Dong town. Resort grounds were lovely and staff members were so very obliging. Special shout out to Nhi, our Guest Relations Officer, who was always ready to help even off her usual working hours. She made us feel very welcome. We loved the exclusivity of the private beach front which had far less crowds that the other crazy beaches that we had visited on the island. I would recommend the Novotel PQ to anyone visiting the island.

Reviewed June 09, 2019

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7.6
Very good
Goh from Singapore
Family with young children
Deluxe 2 Single beds
Stayed 4 nights in December 2016

new hotel”

Our family with 2 children stayed here for 4 nights. it is a new hotel (5 months old) with new facilities, and located only 20 mins from the airport. We were given 2 connecting rooms with garden view (room 619-620). Rooms facilities was good with bath tub and showering facility. We walked to the beach side pool daily to enjoy the dip and watched the sunset, and some drinks. My children enjoyed the track mill while watching you tube. We played some table tennis.. My wife enjoyed the yoga program. There was a free shuttle bus to Duong Do town (20 min journey) for shopping and lunch/dinner, but mostly we dinned in the resort. Breakfast has a wide spread but the food not tasty. Food in the resort was expensive relatively, when a meal for 5 (including 1 drink) cost around 1.5mill-2mill VND. Food was not suitable for children as most items on the menu was pepperish (Phu Quoc pepper). Unfortunately, my youngest son got diarrhea after eating at the Oasis on 3rd night while my middle son got diarrhea on the 4th night! Overall, stay was comfortable less the food part.

Reviewed December 18, 2016

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10.0
Exceptional
Ngoc from Vietnam
Family with young children
Superior 1 Double Bed
Stayed 3 nights in July 2020

Nice hotel, beach and staff”

I love the hotel with friendly staff, lovely beach. Food was good. We enjoyed the time here. Will choice this hotel once we back Phu Quoc

Reviewed July 26, 2020

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Dear Ngoc, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Responded July 27, 2020
Novotel Phu Quoc Resort
8.8
Excellent
Gregory from Australia
Solo traveler
Superior 1 Double Bed
Stayed 2 nights in November 2016

Excellent site near beach lovely pools close to airport”

Far from centre and not enough food choices Phu Quoc has great seafood not really taken advantage of

Reviewed November 24, 2016

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6.4
Good
Rea from United States
Solo traveler
Superior 2 Single Beds
Stayed 3 nights in March 2019

Beautiful resort but many things made me switch to another hotel”

I’d originally booked for 3 nights but planned to add another 2 if I liked it there. I didn’t and am now in another resort. First off, there’s nothing else to do in that area of Phu Quoc. There’s construction going on of what looks to be a bunch of mega resorts, so maybe it’ll be more lively in a few years, but I was BORED out there. The hotel has three shuttles a day to Long Beach, but every time I asked about booking a seat, they were already full hours before. They definitely need more shuttle service. On my first night there, I was woken up at 3:30am by someone banging in my door. At first I thought it was a drunk person, but then they yelled “Housekeeping!”, so I answered the door, thinking maybe there was a fire because he kept banging and yelling. When I answered, the guy threw 3 toothbrushes (that I never asked for) at me and left. At 3:30 am! I thought a lot of the staff was also rude and unhelpful. Not all, but too many were. Also, twice when I went to eat at one of the cafes, they didn’t have things that were on the menu. The facilities are gorgeous though, and the beach was clean (but small). My room did have a lot of tiny ants though. Overall, I was rather disappointed in the Novotel Phu Quoc, and so I am now at another resort in Duong Dong.

Reviewed March 07, 2019

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Dear Rea, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Responded March 11, 2019
Novotel Phu Quoc Resort
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