Novotel Phuket Kamala Beach Hotel
 Novotel Phuket Kamala Beach Hotel
Kid’s club Novotel Phuket Kamala Beach Hotel
Lobby Novotel Phuket Kamala Beach Hotel
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8.1
Excellent
/10
(479 reviews)See what guests said
See map
8.0
Excellent
Location rating score
Better than 95% of properties in Phuket
Excellent location - 50 meters to the beach
Parking
FREE
  • Kamala Beach790 m
  • Phuket Fanta Sea790 m
  • Laem Singh Beach860 m
  • Oasis Spa Phuket Kamala1.21 km
  • Laem Sing Cape1.24 km
  • BS Collection1.3 km
  • Tsunami Monument1.33 km
  • Boss Tailor1.35 km
  • Surin Beach1.64 km
  • Big C Market1.65 km
  • Free Wi-Fi

    Novotel Phuket Kamala Beach Hotel

    118/16 Moo 3, Tambon Kamala, Amphur Kathu, Kamala, Phuket, Thailand, 83150 - See map
    "Upon arrival Kei treated us with great care making sure we were set up with all the hotel ad to offer!!!"
    Judy - May 6, 2018
    Excellent comfort
    8.6 room quality and comfort
    Excellent service
    8.3 rating for service
    • Airport transfer

    • 50 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Value for money7.9
    Distance to city center24 km
    Location rating8.0
    Nearest airportPhuket International Airport (HKT)
    Distance to airport16.4 km

    Rooms available at Novotel Phuket Kamala Beach Hotel

    8.6
    Excellent
    Room comfort & quality
    Ocean Room
    Ocean Room
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 2 single beds and 1 sofa be...
    Enter dates to see prices
    Superior Ocean Side
    Superior Ocean Side
    ...
    • Room size: 35 m²/377 ft²
    • Partial ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Ocean Suite
    Ocean Suite
    ...
    • Room size: 72 m²/775 ft²
    • Ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Villa two bedrooms
    Villa two bedrooms
    ...
    • Room size: 70 m²/753 ft²
    • Balcony/terrace
    Enter dates to see prices
    Double Or Twin Superior
    Double Or Twin Superior
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Villa One Bedroom
    Villa One Bedroom
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
     Villa Ocean View
    Villa Ocean View
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Double Or Twin Superior
    Double Or Twin Superior
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices

    What people love about Novotel Phuket Kamala Beach Hotel

    • 5.2
      Review score

      "Service though was very good."

      simon

      |

      September 17, 2016

    • 9.6
      Exceptional

      "Beach is very peaceful and the food in hotel restaurant is very tasty."

      PREEYA

      |

      July 15, 2018

    • 9.6
      Exceptional
      Breakfast

      "Breakfast offerings were very nice."

      Kathleen

      |

      November 15, 2018

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    More about Novotel Phuket Kamala Beach Hotel

    More about Novotel Phuket Kamala Beach Hotel

    8.4
    Excellent

    "Nice hotel, good value for money, a little far from restaura..."

    Jessica

    |

    January 12, 2019

    An overview

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    What they offer

    8.0
    Very good
    Staff 

    "The staff are great and very kind."

    Fredrik

    |

    January 13, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Novotel Phuket Kamala Beach Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (479)Booking.com Reviews (1408)
    8.1
    /
    10
    Cleanliness8.1
    Facilities7.8
    Location8.0
    Room comfort and quality8.6
    Service8.3
    Value for money7.9
    All languages
    All guests (479)
    All room types

    Show reviews that mention 

    Showing 323 verified guest comments
    12345
    8.0
    Excellent
    Muhammad from Malaysia
    Family with young children
    Superior King Room
    Stayed 3 nights in March 2019

    a good hotel but overpriced for what they offer ”

    its a good hotel in terms of the beach and the overall facilities, but if you want to be closer to town its neither here nor there, breakfast was basic for a 5 star hotel and 80 bhatt for a latte at breakfast (on top of the premium room rate) put me off . but all in all a solid 3.5 out of 5 hotel

    Reviewed March 21, 2019
    8.8
    Excellent
    Michael from United States
    Family with teens
    Superior King Room
    Stayed 4 nights in March 2019

    The best view on a great beach, Kamala...”

    Killer views and great hotel room.. Make sure to pay for the sea view upgrade.... Kamala is a very pretty beach and this hotel is on the beach, with a great view.... Breakfast was very high quality. Pan, was great staff and tried to help...

    Reviewed March 08, 2019
    8.8
    Excellent
    patcharin from Thailand
    Solo traveler
    Superior King Room
    Stayed 1 night in June 2019

    staff very nice and friendly, just walk to the sea the best location :) love it. ”

    Bed sheet is dirty upon check in.. I assume it is clean but just leave stain on it... but it should not happen though. Swimming pool is too small to swim plus black colour that mark a feeling of dirty pool?

    Reviewed June 25, 2019
    4.4
    Eitan from Israel
    Couple
    Ocean Room
    Stayed 2 nights in May 2019

    Not recommended ”

    All the area around is hotel is under construction there is an OPEN SEWERAGE near the hotel that goes directly to the ocean in front of hotel. you can actually smell that. The hotel itself is not very clean, and very noisy.

    Reviewed May 19, 2019

    Dear Eitan, Thank you for taking the time to provide us with your feedback. We would like to start off by providing a sincere apology for the fact that you did not have a positive experience at our resort. Regarding the construction - while there continues to be development further down the road from us, we would like to note that this construction should not have any direct impact on our property and will also note that the building right next to us is now complete. However, we apologize again if it negatively impacted your stay in any way. As for the canal that you mention, it is true that there is rain water from the hills behind us that naturally flows into the sea, but we can assure you that the water is regularly tested, as we take great care and pride in the beautiful state that our beach is in. We can only hope to have the opportunity to welcome you back in the future to turn your experience around. Sincerely, Andrew Lindsay Digital Marketing Manager

    Show more
    Novotel Phuket Kamala Beach Hotel
    9.2
    Exceptional
    Guilherme from Portugal
    Solo traveler
    Superior Twin
    Stayed 4 nights in May 2019

    Great location and the spot with the cleanest beach!”

    we stayed in a standard room, however, will definitely come back and invest in staying in a room front to the beach...really worth the view especially if staying for a short time. The standard rooms break a bit the beauty of the exotic location... there's no much of a 'Thailand' feeling in the architecture\design. the only bad thing I would say is that Ocasionally have construction noise. As a vegetarian, also some nice choices in the breakfast and great idea to have NANA BOWLS at the pool bar! keep up and will def recommend in case you are tired of noisy and busy Thailand.

    Reviewed May 19, 2019
    9.2
    Exceptional
    LEE from Singapore
    Family with young children
    Superior King Room
    Stayed 2 nights in September 2018

    Great scenery and friendly staff”

    Great hotel for family with kid. Kid can play in the Kid's club, swimming pools (seperate pool for kid and adult) and also play sand at the beach. Worth it to spend time with family. Unfortunately, next to the hotel got construction and have little bit noisy in the afternoon, but still acceptable (depend on the room you stay). All the staff is so friendly and they allow us to extend 2 of our rooms (total we have 4 rooms) from check-out time at 12 noon to 3pm so that parents and kid can take a short rest before heading to airport. For the location, it is not really convenience if you would like to go out from the hotel as its quite far from the town. Cab fare is 500 baht for 4 passengers car. However, hotel have provided shuttle bus (3 trips i.e. 12pm, 3pm and 8pm) to Patong and will stop at Big C Extra exit.

    Reviewed September 24, 2018

    Dear Lee, Thank you for taking the time to give us feedback from your recent stay with us. Many of our guests do prefer the resorts location in the quieter area of Kamala Beach, while with a 10 minutes stroll you are in the Kamala town where you can find many shops and restaurants. There is nothing more precious than quality family time and we are very happy to hear we were able to great that perfect backdrop for you and your family. We hope to have the pleasure of seeing you again soon for your next stay in Phuket. Best regards Clara Horlon Digital Marketing Manager

    Responded October 01, 2018
    Novotel Phuket Kamala Beach Hotel
    8.8
    Excellent
    Ruben from Thailand
    Family with young children
    Superior King Room
    Stayed 2 nights in August 2018

    Great hotel for a relax weekend with kids ”

    We stayed in this hotel 8 people including 4 kids (8, 7, 5 and 1 yrs old). Facilities and beach are fantástic. I definitely recommend this hotel. Business type rooms but for us we don’t stay in the room except for sleeping and taking shower. Nice beach kids friendly, except when tide is high but even in rainy season that happens few hours a day.

    Reviewed August 13, 2018

    Dear Ruben, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. Glad to see that you enjoyed your stay, and with our great kids club, direct beach access and kids pool, there is plenty of things to keep kids busy while you get a chance to relax. We look forward to welcoming you back again in the future. Warm Regards Clara Horlon Digital Marketing Manager

    Responded August 16, 2018
    Novotel Phuket Kamala Beach Hotel
    8.8
    Excellent
    Jew from Singapore
    Couple
    Superior King Room
    Stayed 3 nights in August 2018

    Awesome hotel on the decline.”

    When i visited 3 years ago, hotel was spanking new and staff were amazing. This trip, i noticed that furniture are starting to look dated and staff professionlism and friendliness have drastically decline. Staff used to greet guest along the coridoors and thr friendliest of smiles at morning breakfast. not anymore.

    Reviewed August 10, 2018

    Dear Jew, Thank you for taking the time to give us feedback from your recent stay with us. We are very disappointed to read that we didn’t live up to your experience from your previous stay three years ago, your comments on hotel condition and service will be considered with care on how we may improve, so thank you for mentioning that to us. Thank you once again and I hope that we can redeem ourselves sometime in the future. Best regards Clara Horlon Digital Marketing Manager

    Responded August 14, 2018
    Novotel Phuket Kamala Beach Hotel
    8.4
    Excellent
    Jack from Thailand
    Couple
    Superior Ocean Side
    Stayed 2 nights in April 2019

    Great location but crowded ”

    Location is great, however getting in and out with car can be scary - entrance is behind curve on a hillside - especially if wet. Hotel is on beachfront, chairs and umbrellas are hotel owned. We are used to bigger property with more space and bigger pool. The pool felt crowded!with only 10 people in it. Great place if you are into beach.

    Reviewed April 15, 2019
    4.4
    paulo from United States
    Business traveler
    Superior King Room
    Stayed 2 nights in April 2019

    Terrible rip off .”

    Terrible disgusting service at check in reception , avoid if u a foreigner, bad education and thai manners, we came for our anniversary, assistant manager rude and miss Fah or Fanh was terrible and openly lied about room prices and booking , our first room as a joke with a broken lock on the door which they did not wan to fix or move us to another , we paid extra $200 to stay in a better room . Before us we saw them being rude to all 3 couples in front of us also . avoid this place .

    Reviewed April 11, 2019

    Dear Paulo, It is with deep regret that you did not have a positive experience at our resort and we would like to sincerely apologize for having let you down on this occasion. The quality of our service is of upmost importance to us and is something we are often praised for, so it is very disappointing to read that the impression that was left on you was not a positive one. We can assure you that our team did not lie to you and would have offered the best room upgrade for your needs based on availability at the time. However, we will make sure your review is shared with our Front Office team so that we can ensure consistency in our service and that all of our guests feel as though their needs are being properly addressed. We do hope that we will have another opportunity to welcome you back in the future to provide you with the quality of service that we are known for and that you deserve. Sincerely, Andrew Lindsay Digital Marketing Manager

    Show more
    Novotel Phuket Kamala Beach Hotel
    8.4
    Excellent
    Svetlana from Russia
    Family with teens
    Superior Twin
    Stayed 7 nights in March 2019

    Good value for money, nice location”

    Nice hotel and general impression is that it's good value for money. We liked the location far from central Kamala beach, here the water was cleaner and much less people. We didnt like the swimming pool, it was green. The food at all the restaurants was good, and choice ant quaility. Breakfast offering was perfect. I'd like to recommend to meet the sun decline in the evening, very beautifull and peacefull, nice live music. Premises (rooms and coridors) looks that need some renovation but still quite reasonable. When we just arrived (at night at 3am) we've got the room with wrong bads and the worst location with the view of parking and renovation works, so the next day we haveto spent some time for discussion it with the receptionists and moving to another room. The second room was ok.

    Reviewed April 03, 2019
    10.0
    Exceptional
    Catherine
    Family with teens
    Superior Twin
    Stayed 4 nights in March 2019

    Relax by the beach best sunsets ”

    The hotel was great, just at the end of a beautiful beach. Not for the hedonistic but sit on the rooftop, enjoy a cocktail and take pictures of the sunset to remember all your life - also will make your pals green with envy!

    Reviewed March 29, 2019
    2.4
    Andrew from Canada
    Couple
    Superior King Room
    Stayed 2 nights in July 2018

    Garbage Service, Staff, and Room”

    I paid far too much for a suite that had broken equipment, a stained and filthy tub, and a view of a construction site with workers staring into my windows. My partner and I were looking forward to a nice view, to being able to have our windows open to light up the room (since there was a few broken bulbs and the room lighting was barely adequate), and overall we were heavily disappointed with the stay, and service we received. Avoid like the plague and spend your money elsewhere.

    Reviewed March 25, 2019

    Dear Andrew, We would like to start off by providing a sincere apology for the fact that you did not have a positive experience at our resort and for having let you down on this occasion. Regarding the view from your room – we do apologize if what you received did not align with your expectations. All of our rooms come with a balcony, but our Superior rooms do not come with a view of the ocean or our gardens, and are not marketed as such. However, we apologize again if there were construction workers on the adjacent property – although the development is complete, there continues to be some maintenance work at times. Your feedback regarding the cleanliness and lighting in your room has been passed on to our Housekeeping & Engineering teams, so thank you for raising this with us. We can only hope to have the opportunity to welcome you back in the future to turn your experience around. Sincerely, Andrew Lindsay Digital Marketing Manager

    Show more
    Novotel Phuket Kamala Beach Hotel
    9.6
    Exceptional
    Pedro from Canada
    Couple
    Superior King Room
    Stayed 9 nights in January 2019

    Exceptional”

    Very nice place. It is away from the main town and beach area so you have a nice quiet part of the beach to yourself. However, that means you need to walk 10-15 minutes or take a taxi/scooter to go anywhere which is a bonus if that’s what you want. Note that they are building a new hotel right next to it so they might lose that appeal soon.

    Reviewed February 04, 2019

    Dear Pedro, Thank you for taking the time to provide a review of our resort. It is always our goal to provide our guests with an exceptional experience, so we couldn’t be happier that we were able to achieve this during your stay with us. We hope to have the opportunity to welcome you back at our resort in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

    Responded February 07, 2019
    Novotel Phuket Kamala Beach Hotel
    8.4
    Excellent
    Brian from Singapore
    Family with young children
    Superior King Room
    Stayed 4 nights in May 2018

    Great for families travelling with kids”

    Had one of the most pleasant experiences at this hotel. Staff are wonderful. Ever so ready to assist with practically anything that you can possibly need. Would recommend Novotel Kamala to families travelling with kids to check yourselves here.

    Reviewed May 14, 2018

    Dear Brian, Many thanks for such an amazing review that you took the time to write ! We are most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Novotel experience is about, and we are glad to hear that you would highly recommend our hotel! Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon Best regards Clara Horlon Digital Marketing Manager

    Responded May 21, 2018
    Novotel Phuket Kamala Beach Hotel
    10.0
    Exceptional
    Rachel from Singapore
    Couple
    Ocean Room
    Stayed 2 nights in March 2018

    Fantastic hotel with awesome facilities and staff”

    One of the best on Kamala Beach. Great view from ocean side rooms. Located on the quieter side of the beach, it’s peaceful when you just wanna lay by the beach outside the hotel without the crowd. Nice pool tho a little crowded at times. Fantastic pool bar staff by the name of Max - great service, always bringing people drinks with a smile. Hope to be back next year!

    Reviewed April 05, 2018

    Dear Rachel, Thank you so much for the 5 Star review! We must agree with you, we do have an ideal location; stepping out from your room and a few steps later right on to the beach is certainly amazing, we are very lucky to have such great facilities. It is wonderful to read we have created a very memorable experience and that the team’s service was amazing, we strive to deliver an experience that wows and we thank you for the positive feedback. Khun Max passes on his regards and mentioned it was his pleasure to host you! We truly hope to welcome you back in the near future With best regards Clara Horlon Digital Marketing Manager

    Responded April 10, 2018
    Novotel Phuket Kamala Beach Hotel
    8.4
    Excellent
    Alvin from Singapore
    Couple
    Ocean Room
    Stayed 3 nights in August 2017

    Nice hotel, beach is not fantastic.”

    The hotel is great and the facilities are great. Not too near to Patong town - need to book a pre-schedule shuttle from the hotel, which most of the time it was full. Ended up taking GRAB taxi to town. Beach is clean, but dont expect clean waters ..as it is a bit muddy when you explore deeper. Room is clean and big. Overall the stay was great!

    Reviewed April 04, 2018

    Dear Alvin, Thank you for taking the time to write into Agoda following your recent stay with us. We are delighted to read that the free shuttle service to Patong was put to good use and that you appreciated our "great facilities", thank you for sharing that with us ! We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

    Responded April 10, 2018
    Novotel Phuket Kamala Beach Hotel
    9.6
    Exceptional
    Binder from Singapore
    Couple
    Superior Ocean Side
    Stayed 1 night in March 2018

    Holyday”

    Nice Hotel, Staff very friendly, Breakfast was very good we enjoyed the option of outdoor dinning! The Beach is very nice they have a nice roof terrace where you have a nice sunset view! you can walk along the beach to rich Kamala village where you have a lot of food Restaurants!

    Reviewed March 13, 2018

    Dear Binder, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. Many of our guests do prefer the resorts location in the quieter area of Kamala Beach, while with a 10 minutes stroll you are in the Kamala town where you can find many restaurants as you rightfully mentioned. Yes the rooftop bar is amazing and has one of the best views on the island ! We never get tired of looking out over the bay at sunset, we are very lucky to have such facility. We look forward to welcoming you here again, Best regards Clara Horlon Digital Marketing Manager

    Responded March 16, 2018
    Novotel Phuket Kamala Beach Hotel
    10.0
    Exceptional
    michael from United States
    Couple
    Ocean Room
    Stayed 4 nights in October 2017

    Great locations and amentities ”

    Exactly as advertised. We have stayed here many times and the service, food, EVERYTHING is perfect. Pictures are accurate. Place has a great breakfast and food many that is good quality and prices. I recommend it to anyone.

    Reviewed October 15, 2017

    Dear Michael, Thank you for writing in, and sharing your experience with the Agoda community. On behalf of the team here a huge thank you, I will be sharing this with all areas, they will be thrilled to see such amazing feedback ! We are delighted to know that your time here was such an enjoyable and comfortable one, and that “EVERYTHING was perfect”. We are looking forward very much to welcoming you back soon. Best regards Clara Horlon Digital Marketing Manager

    Responded October 17, 2017
    Novotel Phuket Kamala Beach Hotel
    9.6
    Exceptional
    Joanna from Australia
    Family with young children
    Superior Twin
    Stayed 4 nights in September 2017

    Nice hotel for having a relaxing break”

    First night we had a room directly facing the construction. It was rather noisy in the morning. After we explained the situation next day, hotel staff had kindly moved us to a quieter room. Hotel is away from busy areas but has shuttle bus to Jungceylon shopping mall 3 times per day. Need to book in advance. It is 2 mins walk to Kamala beach. The sand on the beach is a bit rough though. Breakfast is good. Could be better with more meat options. We enjoyed other hotel facilities like the gym and the pool. Overall we had a lovely relaxing stay in Novotel Kamala.

    Reviewed October 06, 2017

    Dear Joanna, Thank you for taking the time to write into Agoda following your recent stay at Novotel Phuket Kamala Beach. A "Nice hotel for having a relaxing break" is certainly a label we like to hear ! We appreciate the detailed comments and hope other potential guest will enjoy reading your review. It goes without saying that we truly regret the disappointment you had with the room facing the construction site. However we’re glad to know that the front office team was able to allocate you in another room. We look forward to welcoming you back again soon Best Regards Clara Horlon Digital Marketing Manager

    Responded October 16, 2017
    Novotel Phuket Kamala Beach Hotel
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    Novotel Phuket Kamala Beach Hotel
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    • Excellent location
    • Kamala Beach