Very good 7.7
Based on 291 reviews

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About Novotel Phuket Resort


The Novotel Phuket Resort spreads across 8 acres of lush tropical garden and is within walking distance to Patong Beach and the entertainment and shopping areas. The resort boasts 215 beautifully furnished rooms with private balconies and spectacular views of the Andaman Sea and Patong. The resort is the only one of its kind in Phuket to offer three tier swimming pools with connecting waterfalls. Additionally, guests can enjoy a range of food and beverage outlets and take advantage of the quality facilities on hand. Their convenient location, state-of-the-arts facilities and guest-centered services provide a memorable stay.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court(s)
  • Tours
  • Water sports (motorized)

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Library
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]


  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • French
  • German
  • Indonesian
  • Thai
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 990 THB
Breakfast Charge (when not included in room rate): 295 THB
Check-In From: 02:00 PM
Check-Out Until: 12:00PM
Distance from City Center: 20 km
Distance to Airport: 32 km
Internet Usage Fee: 0 THB
Non-Smoking Rooms / Floors: yes
Number of Bars: 2
Number of Floors: 4
Number of Restaurants: 3
Number of Rooms : 215
Parking Fee (per day): 0 THB
Reception Open Until: 12:00 PM
Room Voltage: 220
Year Hotel Built: 1996
Year Hotel Last Renovated: 2013
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Important notice

The property is undergoing renovation from April 1, 2016 to November 1, 2016. There will be some areas affected by the noise during this time.
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Verified traveler reviews

Filter by traveler type
Very good

based on 291 reviews
  • Cleanliness 8.1
  • Facilities 7.5
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.4
  • Food/Dining 7.2
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john from United Kingdom
Stayed one night in September 2016
Nice place but our room was not ready
Arrived at the Hotel at 1.45pm and was told that the room was not available for at least another hour,it wasn't only us there was many people waiting around reception with the same problem.eventually we were escorted to the room and as we arrived a whole bunch of workmen,cleaners poured out the room,once we were settled in it was almost unbearable to relax as we were constantly getting eaten alive from mosquitoes which were absolutely everywhere in the room.I phoned reception and complained about the critters and I was told we had to vacate the room so they could spray them and we could please return in an hour,so all told we we finally able to relax four hours after arriving.
Reviewed September 22, 2016
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Rasidah from Singapore
Families with young children
1 Bedroom Standard
Stayed 3 nights in September 2016
Wonderful stay on our 1st trip to phuket
Impressed by all the staff, excellent service, within the hotel. Hotel welcoming. Location is great with nice ambience. Rooms was very clean. Breakfast was good at the coffe house.
Reviewed September 12, 2016
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alexander from Singapore
Superior Double Ocean View
Stayed 4 nights in July 2016
Great pool. Beautiful view from the suite room. The staff were helpful. Will definitely book again for my next visit.
Reviewed July 24, 2016
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Ben from Germany
Solo travelers
Superior Twin Ocean View
Stayed 2 nights in July 2016
Good hotel, very friendly staff
Nice room, good bed, very friendly staff, good breakfast
Reviewed July 17, 2016
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Hong from Malaysia
Superior Twin Room
Stayed 3 nights in May 2016
Big Asia Point and Great Hotel
This comment didnt related with hotel... I really hope Agoda do remember credit the Big Asia Point - 14550 points in to my Air Asia account. I choose this promotion also because of this Big Asia point offer. Looking for Agoda response as soon as possible. For the Hotel - This is worth to stay and I will be back again (if we plan any trip to phuket)
Reviewed May 12, 2016
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Suksit from Thailand
Superior Double Room
Stayed one night in May 2016
Reviewed May 06, 2016
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Wan from Malaysia
Families with young children
Superior King Room
Stayed 4 nights in January 2016
Great stay
Room, location, pool
We had a very pleasant stay. We travelled with our 3 year old together with another couple with toddlers. The check in staff and security guards were great. However, there were 2 particular staff at the coffee house that was rude during lunch and dinner. The morning staff at the coffee house was great! We had 2 incidents that a waiter and waitress was rude to us. Apart from that it was a wonderful stay! Rooms were great and check in, security and housekeeping staff was wonderful. Will definitely go back to stay! Location is central enough to go out for food but quiet as it was at the end of patong beach. Beach was nearby, opposite the hotel which made it convenient.
Reviewed January 11, 2016
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jose from Venezuela
Superior Twin Room
Stayed 3 nights in November 2015
Nice stay
Swimming pools, food and location.
Was nice, the staff is friendly.
Reviewed November 29, 2015
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Sabiha from United Kingdom
Families with older children
Superior Twin Ocean View
Stayed 7 nights in October 2015
Was not happy. Would not go there again
The pool was nice, the maids and taxiService staff were helpful.
Was not happy. Initially error with booking. Had to wait an hour. No Apology. When we got room sheets dirty. Asked for more and a guy came and passed sheets. WHO WOULD CHANGE THEM??? Room Service wouldnt respond the first few times we asked for forks.The room was a bit of a walk. More older people tend to stay there. Sometimes were told free shuttle to take you down wasnt available . Never would go back
Reviewed November 05, 2015
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ArvindKumar from India
Superior Double Ocean View
Stayed 3 nights in July 2015
Nice and comfortable stay
Upkeep, courteous staff, peaceful
Very nice stay. More vegetarian variety to be there in breakfast
Reviewed July 23, 2015
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