Very good 7.7
Based on 291 reviews

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Very good

based on 291 reviews
  • Cleanliness 8.1
  • Facilities 7.5
  • Location 7.8
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.4
  • Food and dining 7.2
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ABHIJIT from India
Superior King Room
Stayed 3 nights in August 2013
Not value for money. Not met my expectation.
Very bad hotel. i will not recommend to my finds.
Lengthy checking process, room was very small and dirty. facility wise also not good. you can get better hotel in same price.
Reviewed September 02, 2013

Marven from Philippines
Superior King Room
Stayed 3 nights in August 2013
relatively good
good view of the ocean; fast free wifi service, large room
relatively good. majority of the staff are friendly and attentive with one exception - a French student trainee assigned at the front desk. he shouldnt be assinged at the front desk station as he doesnt show/exude a friendly attitude.
Reviewed August 28, 2013

Suneet from India
Superior King Room
Stayed 2 nights in August 2013
Gud value for money
Great view but a little far away from the heart of the night life
Good..... Friendly staff..... Gud ambience..... They do have shuttle service to reach the main parts of the city, but it closes early in the ecening.... So u end up walking abt half an hour to reach the night life zones of the city
Reviewed August 23, 2013

William from Canada
Families with older children
Superior King Room
Stayed 3 nights in August 2013
Very relaxing, excellent staff.
Staff, room comfort, location
Very comfortable and relaxing, exceeded expectations.
Reviewed August 22, 2013

lindataty from Indonesia
Families with older children
Superior Twin Room
Stayed 4 nights in August 2013
nice hotel
Reviewed August 12, 2013

Efendy from Indonesia
Families with young children
Superior Twin Room
Stayed 3 nights in August 2013
it was a nice moment to spend the holiday
large room, good service, nice view
It was a memorable stay. The view is nice. The room is large and the staff is helpful. Recommended for nice hotel with affordable rate.
Reviewed August 10, 2013

Maree from Australia
Superior Twin Ocean View
Stayed 2 nights in August 2013
Stress free and convenient
Tennis court, pool and bar
The staff were very accommodating and rooms still had a touch of Thailand. The hotel was unpretentious and close to the city but far enough to be away from the craziness
Reviewed August 09, 2013

Bony from Indonesia
Families with young children
Superior King Room
Stayed 5 nights in January 2013
Novotel is great for kids with family
Good hotel for family
Very pleasant and comfortable. Novotel standard was carried throughout the stay.
Reviewed August 02, 2013

Eric from United States
Superior King Room
Stayed 3 nights in June 2013
Most horrible experience ever
Nothing good to say
Do not stay here. The staff is condescending, and everything is over priced. My 60+ mother and father were placed in a room down so many of steps. Father has had both knees replaced, and they were totally unaccommodating to change to an easier location. For the same price there are MANY other places in Patong with better food, facilities and value for the money.
Reviewed July 22, 2013

Grant from United States
Solo travelers
Superior King Room
Stayed 2 nights in June 2013
nothing great about it
The Novotel Phuket was quite disappointing and certainly shouldn't be labeled as a 4-star resort. Perhaps many years ago it would have qualified as a 4-star resort, but that currently is the case. The resort is clearly showing its age and the rooms are in need of remodeling. In general the rooms just feel "old." At the prices charged by the Novotel I believe that much better accommodations can be found elsewhere. I would only recommend this hotel if traveling as a family. I would not recommend this hotel for those traveling either solo or as part of a group. Solo travelers seem to be eyed with suspicion by an over-zealous security team. Groups traveling to Phuket for partying are also likely to be singled out.
Reviewed July 03, 2013


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