This property is in high demand!
Last booked 10 hours ago | 5 travelers are looking at this property right now
"Staff are friendly."
December 27, 2017
230 meters to the beach
Free Wi-Fi in all rooms!
Last booked 10 hours ago | 5 travelers are looking at this property right now
|Value for money||8.3|
|Distance to city center||24 Km|
|Nearest airport||Phuket International Airport (HKT)|
|Distance to airport||14.7 km|
"Great place for children."
January 10, 2019
"Outside within a walking distance there is a couple of pretty nice restaurants and a 7-eleven convenience shop."
May 10, 2017
January 3, 2018
"Breakfast was very good."
January 4, 2019
Conveniently located in Phuket, Novotel Phuket Surin Beach Resort is a great base from which to explore this vibrant city. Only 22.8 Km away, this 4-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Novotel Phuket Surin Beach Resort offers impeccable service and all the essential amenities to invigorate travelers. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping are just a few of the facilities that set Novotel Phuket Surin Beach Resort apart from other hotels in the city.
Novotel Phuket Surin Beach Resort is home to 254 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, complimentary instant coffee, complimentary tea, free welcome drink, in-room tablet.
We proposes a choice of 5 restaurants and bars; Asia Alive, Champion Bar and Grill, Tai Sushi Bar, Joe Kool's, Ocean's Restaurant and Wow Cow Ice-Cream.
The hotel offers wonderful recreational facilities such as dart board, water park, yoga room, fitness center, sauna to make your stay truly unforgettable. Discover an engaging blend of professional service and a wide array of features at Novotel Phuket Surin Beach Resort.
"Everything is great."
September 3, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Novotel Phuket Surin Beach Resort
Great hotel for family with kids”
The hotel offers tons of activities and our daughter never got bored during the stay. It's very close to the beach (about 5 min walk.) It's a shame that food was not up to the standard and we ended up eating out mostly at nearby restaurants. Kid club shows its age and needs a renovation. All in all, good value for money!
We stayed here with our 4 children aged from 9 years - 16 years. We all loved it here, the pools are Devine, staff are lovely and the place is clean, and in the best location for reaching Surin Beach, just across the road. Only a couple of things put me off while we stayed here, was that people with very young babies allowed them to swim naked in the pools! I've had 4 children and know that at that age, they will wee anywhere, so even in the pool. It would be nice to have them in swimming nappies just in case of accidents in the pools. Also drunk adults coming into the movie theatre to tell their wives that they were off too bed, this made me feel very uncomfortable and not very acceptable in a kids safe environment, especially when they were falling all over the place, and could have landed on a child heavily!!! Apart from that we loved our stay, would very much recommend.
Dear guest, Thank you very much for taking the time to share your feedback. We feel absolutely glad that you enjoyed your time and hope to welcome you again in Novotel Phuket Surin beach. You can be sure that we will review your comment and continue to provide a safe environment for families and kids. Warmest regards, Executive assistant manager.
We love this place so much we're thinking of coming back soon. The breakfast is very good, lots of varietes. I love the location not too crowded not too quiet, just perfect. The beach, love love it so much. The staffs are so friendly and they make sure you are always happy with everything. They gave us upgrade when we told them we got no reception in our tv which is fantastic. Overall, we had a fantastic time here.
Absolutely a Children Paradise ”
This resort is absolutely a Children Paradise. My 9yo boy love it and can’t bear to leave after staying 5 days with them. They have daily activities for both adult and children and staff are truly engaged with the children. The slide, arcade, movie theatre, indoor play area with both PS4 and XBox. What else can you ask for? The only down side is this resort is pretty far from Patong town though the resort provide shuttle which takes 45mins. 7-11 and family mart and some small local restaurants are 10 mins walk. The resort is currently going through some renovation to upgrade the facilities but not affecting us at all. I will definitely visit again!
Not impressed at all!! ”
Disgusting food coupled with bad and slow service poor hygiene and snotty face children running and screaming everywhere! Overpriced drinks and Not able to smoke a cigarette at the outside bar , car parking is limited and rooms are outdated and smells of dead fish linger everywhere!! The toilets don’t flush well and most of the items on the room service menu are not available.. I would never come back here again I’m still sick from the memory’s 🤢 god help me
Hotel full of activities ”
There were so many activities inside the hotel for kids and adults. We could spend whole day at the hotel! Kids had fun playing games and we could even watch movie in a nice comfy cinema, an escape from the heat outside. Rooms were clean and tidy. Overall good stay experience and food at the hotel was reasonably priced.
Best resort for family with kids”
This is an awesome resort for family with kids. There are so many activities arranged for the kids. Even lots of surprises if your child is celebrating their birthday there. We are very pleased with all the thoughtful arrangements made and most importantly our children enjoyed their stay very much. Will definitely be back again.
Not a word...really awesome for family. More fun for kids.my children's are really enjoyed.”
Novotel...its a great resort for family with young kids.when we check in...the reception staffs are fastly working for accommodate rooms.next we entered room..and see the bathroom... Really shocked ..because the health faucet not in European toilet,only tissue roll provided. But we (indians)need for water wash after using toilet.so we informed and asked about health faucet in reception. We never expect ..immediately they arranged the engineer with plumber.they fastly altered the closet with water faucet. Really... Really.. Really..never expect this best hospitality from this hotel.no words.we both families are happy. And funniest kids zone,games,entertainments for kids awesome. In Breakfast so many items..so happy.the swimming pool is friendly for my childrens.they enjoyed the swimming pool with games.I strongly recommend this hotel to all country people. Near by good massage centres, shops,taxi availability and surin beach.MY NEXT VISIT TO PHUKET DEFINETLY WITH NOVOTEL.Thanks novotel.
Great for kids”
A great resort for families. The Siam Adventure program was great for our children. The slides, movie schedule, games and glow and foam party were a hit with our family. I loved that the gym overlooked the pool, and it was open 24 hours. The sushi was wonderful, and the staff were very accommodating. Thanks Novotel.
Dear Ms.Rebecca, Thank you very much for taking the time to share your feedback. We feel absolutely glad that you enjoyed your time and hope to welcome you again in Novotel Phuket Surin beach. Warmest regards, Executive assistant manager.
Best possible hotel for families, specially with young children! ”
Everything was excellent!! Specially, Uncle Bond, Aunty Ja and others in the adventure club are simply amazing! Duty manager BB and the F&B manager were also wonderful! Best stay we ever had anywhere ! Shall look forward to go back again!
Kids Land on Surian Beach”
We have stayed in the Novotel a few times over the years, but this year it has really changed. It is now completely geared up for small children. The entrance hall has a sweet shop, ice cream bar, and movie cinema. All very good to be kid friendly, but then we found our requested adjoining rooms were at opposite ends of the corridor. Not ideal when travelling with small children.
Great for kids”
the water slides were a great hit. Not right on beach but multiple facilities for kids to have fun. I would recommend the government run travel information center down the end of the road for booking tours. The Guy there is very helpful and cheep.
Good place for kids”
The pool slide was a big hit with the kids. Possibly because Nov is just the start of the season some kids activities were cancelled on the date so my son was disappointed. Gym 24 hours great. The beach is not the best in the Phuket but have free shuttle to patong beach.Lot of eateries around. recommend Audy who do pickup from hotels the area.
The best manager I have ever seen”
We got a little problem when we checked in at the hotel. The staff informed us that we got the room with twin beds. However, I read the review from Agoda that the beds were queen size. The manager took us to see the room by himself to see if the beds were the ones we want. He also took care of us all the time we stayed. The facilities here was fantastic. A 2 minutes walk to the beach.
Well kept rooms”
We stayed one night in this hotel and was pleased by the cleanliness of the room. It was well kept and comfortable for a night's stay. Surin beach was right across the road so that was handy. However, we would not recommend staying here for a prolonged period of time if you were traveling as a couple/for relaxation as it is a very family-oriented hotel.
A wonderful place for children, but aging a bit and not on the beach”
Amazing range of facilities and games and activities focused on children. If you travel there as a family, your children will absolutely love it. The hôtel is not quite on the beach, which is across the road from it, some 100 meters or so. Staff are really good and engaging. Food is ok, but not great. Facilities in general are nice , somewhat aging. Overall stay was good and our kids totally loved it.
A modern and lively kids-friendly hotel!”
True to its tag, the Novotel Phuket Surin Beach Resort was the best kid-friendly hotel that we had stayed in. The facilities had been rejuvenated this year and the room we had booked was modern and spacious (with a balcony overlooking the hotel pool). The white sandy Surin beach is about 3-mins walk across a small field from the hotel. There are pllenty of great eateries at affordable prices as well as convenience stores such as Family Mart & 7-11 located along the road where the Resort is located. The Siam Adventure Club and its helpful staff as well as its Elephant mascots were fantastic and made the kids felt truly welcomed!! There are video arcade room, a pool table, a kids movie room as well as a special kid dining zone with cartoon shows being screened on a wall-mounted TV while the youngsters dine. Art de Vivre!
Lovely staff and good stay for families”
We had booked a family suite and the room was spacious, with 2 TVs and free wifi. All good, but worth pointing out that family suite does not have bunk beds in the living room - that will only be set up upon request. We were given a sofa (single bed-sized with a pull out drawer with another mattress), a small pop-up tent and a stuffed toy for the small one. The balcony is huge and good for hanging our laundry! My biggest gripe is with the shower as it does not have a door and the bathroom door opens into it. Also, the platform in the shower lacks proper drainage with the water from the shower pooling on it. Other than that, we thoroughly enjoyed the room. There are plenty to keep kids entertained, with Kids World and the pools. Sadly, during the time of our stay, Kids World was being renovated and though there was a make-shift version in one of the suites, it was disappointing. There are more shops being built, though. Best feature would be the staff who are friendly and nice.
Nice time with my daughter”
My daughter is 2 1/2 years old. This hotel gave us, her parents a break and treated my daughter to a full day of fun–with its pool water slides and kids play area. It was value for money during Phuket's low season. Didn't go to the beach much because of the weather but the beach was a stroll away.
Great for families”
Eventhough we didn’t get the right room in the first place and we had to call for housekeeping twice, I would still go back there.
Dear Robin, Thank you very much for taking the time to share your feedback. We feel absolutely glad that you enjoyed your time and hope to welcome you again in Novotel Phuket Surin beach. We would like to apologize for the confusion with your room on arrival. We will share the feedback and ensure this is not happening anymore. The whole team wish you an excellent day. Warmest regards, Executive assistant manager.