Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Hotel
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8.8
Excellent

"Had a wonderful stay at the hotel"

D

|

June 7, 2016

Junior Suite 1 King Bed - Bathroom Novotel Rotorua Lakeside Hotel
Junior Suite 1 King Bed - Bathroom
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Interior view Novotel Rotorua Lakeside Hotel
Interior view
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Swimming pool Novotel Rotorua Lakeside Hotel
Swimming pool
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Exterior view Novotel Rotorua Lakeside Hotel
Exterior view
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See map Novotel Rotorua Lakeside Hotel
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Excellent
Location
8.9
See all 6 photos Novotel Rotorua Lakeside Hotel
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What guests are saying:
Clean and good staffs. Parking lot was big.
Man from Hong Kong
Couple
Extremely happy with the Novotel Rotorua. We were greeted warmly and made welcome from the moment we arrived. All staff were courteous and helpful with a smile on their faces.
Colin from Australia
Couple
Sweet no issues and always comfy
Tony from New Zealand
Couple
Everything was generally good but the first room we stayed in smelt like mould and we had to move to another room during our 7night stay. Also the key to our room didn't work a lot of the time so we have to keep making trip down stairs to change it.
Anh from Australia
Couple
Enjoy it very much
yun-tsen from New Zealand
Family with teens
Really good over all, one thing that was disappointing was there we're no sky movies in the room, you had to pay $15 to watch a sky movie. I would have thought on a 4 star hotel you wouldn't have to pay extra to watch a movie on sky.
Melanie from New Zealand
Family with teens
Excellent stay, enjoyed the room and the hot pool
James from New Zealand
Couple
The staff were friendly, their service was excellent. The beds were very comfortable as was the room. The location is central , very close to "Eat Street". Happy to recommend this hotel and would be very happy to stay here again.
Lisa from New Zealand
Group
Great
Yeong from Singapore
Couple
A good, centrally located hotel at Rotorua. A good hotel for large groups and as hotel for visit to Rotorua.
Kar from Malaysia
Couple
Excellent
From 327 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.3
Recommended by 82% of guests
Value for money7.8
Distance to city center0.5km
Location rating8.9
Nearest airportRotorua Airport (ROT)
Distance to airport6.0 km
  • Airport transfer

  • Hot tub

  • Currency exchange

  • Daily housekeeping

Room choices
8.1
Excellent
Room comfort & quality
Superior Room King Bed Lake View
Superior Room King Bed Lake View
...
  • Room size: 28 m²/301 ft²
  • Lake view
  • 1 king bed
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Junior Suite 1 King Bed
Junior Suite 1 King Bed
...
  • Room size: 25 m²/269 ft²
  • Partial lake view
  • 1 king bed
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Superior 2 Double Beds
Superior 2 Double Beds
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 double beds
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Superior Room with King Bed
Superior Room with King Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Superior 2 Double Lake View
Superior 2 Double Lake View
...
  • Room size: 28 m²/301 ft²
  • Lake view
  • 2 double beds
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Superior Room Lake View
Superior Room Lake View
...
  • Non-smoking
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Superior Room
Superior Room
...
  • Non-smoking
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Superior Twin Room with Two Double Beds Lake View
Superior Twin Room with Two Double Beds Lake View
...
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    Junior Suite
    Junior Suite
    ...
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      Single Standard
      Single Standard
      ...
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        Have a question for Novotel Rotorua Lakeside Hotel?

        What people love about the property

        • 8.4
          Excellent

          "Great Location."

          Barry

          |

          August 24, 2016

        • 10.0
          Exceptional

          "The room was big and loved the view."

          Rowena

          |

          June 21, 2017

        • 9.6
          Exceptional

          "Very Cosy hotel and good location."

          julius

          |

          June 5, 2016

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        More about Novotel Rotorua Lakeside Hotel

        More about Novotel Rotorua Lakeside Hotel

        7.6
        Very good

        "Breakfast was great also."

        Kristina

        |

        December 27, 2016

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        10.0
        Exceptional

        "Great location, staff were amazing and helpful during our st..."

        Holly

        |

        December 16, 2017

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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (327)Booking.com Reviews (1097)
        8.1
        /
        10
        Cleanliness8.3
        Facilities8.2
        Location8.9
        Room comfort and quality8.1
        Service8.1
        Value for money7.8
        Provided by verified guests of Agoda
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        All guests (327)
        All room types
        Showing 295 verified guest comments
        12345
        10.0
        Exceptional
        James from Australia
        Couple
        Superior 2 Double Beds
        Stayed 2 nights in May 2018
        Great location. Great breakfast. Free parking.”
        Really enjoyed our stay here as a base to explore the region. The hotel is situated right at the end of 'eat street' - with excellent food options. Free parking let us come and go with our rental vehicle as we pleased when not on foot. The buffet breakfast was high quality. The thermal spring water piped in house to their pools is distinctive and you feel great after soaking in them. You will smell like sulfur afterwards though - rinse off well!
        Reviewed August 09, 2018
        10.0
        Exceptional
        Alicia from United States
        Couple
        Superior Room King Bed Lake View
        Stayed 2 nights in January 2018
        Great location, great staff!”
        Thank you Marni and the asst. manager on duty for making our bumpy check in smooth! Great location next to eat streat, lake and all amenities within walking distance. I enjoyed the sauna, poola fitness center. Breakfast was good. Best part of our stay was the absolutely friendly and helpful staff!
        Reviewed January 25, 2018
        6.0
        Trevor from Australia
        Couple
        Superior Room with King Bed
        Stayed 2 nights in August 2018
        Very very dated....”
        Great spot that's where it ended. Old room. Air conditioner not working, toilet running and mattress far to soft. Breakfast very average. Cooks on the egg station are so rude, no manners at all. Would not stay there again.
        Reviewed August 16, 2018
        10.0
        Exceptional
        Madonna from New Zealand
        Couple
        Superior Room with King Bed
        Stayed 1 night in October 2015
        Fantastic hotel with awesome staff!”
        Perfect location by the lake, very friendly and accomodating staff, hassle-free check-in and check-out, very clean and tidy room, good size too!
        We had a pleasant stay at the Novotel Rotorua Lakeside Hotel. The staff at the front desk is so friendly, accomodating and very pleasant. The process of checking-in and checking-out is very easy. The size of the room is really good, clean and tidy with good amenities. My husband liked the gym inside the hotel. We will definitely suggest this hotel to our friends. And will come back the next time we visit Rotorua.
        Reviewed October 06, 2015
        8.7
        Excellent
        HAO from Taiwan
        Couple
        Superior 2 Double Beds
        Stayed 2 nights in September 2014
        Good experience with Novotel Rotorua”
        Location, staff performance and value for money
        The location is very good, at the center of the city. The view is fantastic as well, you will be able to see the lake if you choose the right side of the hotel room, the staff is also nice and friendly.
        Reviewed September 12, 2014
        8.0
        Excellent
        Arnont from Thailand
        Couple
        Superior Room with King Bed
        Stayed 2 nights in June 2014
        Great Location”
        Great location, room comfort and worth price
        The hotel is very close to Lake Rotorua, just few minutes on walk. The room condition is quite old but still clean, meet the standard of chain hotel. The staff was a bit confuse during check-out. I've to remind the reception that this booking was from agoda to prevent a double charge through credit card.
        Reviewed July 04, 2014
        8.3
        Excellent
        Sonny from Philippines
        Couple
        Superior Room with King Bed
        Stayed 1 night in May 2014
        Great place for the price”
        Location, Breakfast, proximity to lake
        Overall it was great. clean room - quite basic though, as extra things like toothbrush, buds - you have to pay for. and wifi should really be free! and just limited to 30min in the lobby. free parking too
        Reviewed May 23, 2014
        9.3
        Exceptional
        WONG from Malaysia
        Couple
        Superior 2 Double Beds
        Stayed 1 night in August 2013
        Relaxing and exciting”
        New, clean and modern
        Check in and check out was extremely simple and fast. Room was clean and modern. For internet access, advisable to buy a prepaid package at the airport. Bought Vodafone. Starter package was thirty dollars for local calls and five hundred MB of data, which was enough for our whole driving trip using Google map and for some local calls for tour confirmations. Room was clean with full kitchenette and utensils. Located close to many restaurants including Asian and Western.
        Reviewed August 12, 2013
        8.7
        Excellent
        KAR from Malaysia
        Business traveler
        Stayed 3 nights in June 2012
        great hotel with good restaurants around”
        good restaurants with walking distance
        the hotel location was much better than i expected. it was so handy to go around the town by walking. the town is small and even the hotel is near to lake rotorua (which consider not in the central of the town), it still easily can reach by walking. this is a quiet place to rest and a couple of geothermal pools to dip in after a long day of sightseeing. the location was good and near to a lot of great restaurants. the room was a bid old but neat, tidy and big. other facilities like gym, pool and sauna were much smaller than i thought. the room and bathroom were clean, bright and quiet. no problem with the broadband connection. the hotel spas were nicely heated with natural geothermal water. the hotel has only one restaurant but there are numerous restaurants in town which is just 2 to 3 minutes away. overall an excellent hotel.
        Reviewed September 27, 2012
        8.7
        Excellent
        KAR from Malaysia
        Business traveler
        Stayed 3 nights in June 2012
        great hotel with good restaurants around”
        The hotel location was much better than I expected. It was so handy to go around the town by walking. The town is small and even the hotel is near to Lake Rotorua (which consider not in the central of the town), it still easily can reach by walking. This is a quiet place to rest and a couple of geothermal pools to dip in after a long day of sightseeing. The location was good and near to a lot of great restaurants. The room was a bid old but neat, tidy and big. Other facilities like gym, pool and sauna were much smaller than I thought. The room and bathroom were clean, bright and quiet. No problem with the broadband connection. The hotel spas were nicely heated with natural geothermal water. The hotel has only one restaurant but there are numerous restaurants in town which is just 2 to 3 minutes away. Overall an excellent hotel.
        Reviewed September 27, 2012
        10.0
        Exceptional
        Clarence from Singapore
        Group
        Superior 2 Double Beds
        Stayed 3 nights in June 2012
        Excellent Hotel, very accessible!”
        Free Carpark
        we had an excellent dinner. it was most enjoyable and the servers were very attentive to patrons' needs. unlike other hotels i've encountered, the conceirge wasn't very helpful with helping out with bookings or other personal services. however they do make very nice recommendations. for example, when i asked for a hangi meal recommendations which included a geyser, i was told to seek out te puia. they gave the exact driving directions too! car park was free! so thats good, after a long drive from waitomo.
        Reviewed June 24, 2012
        10.0
        Exceptional
        Vicki from Australia
        Couple
        Superior 2 Double Beds
        Stayed 2 nights in May 2018
        Great location ”
        Worth the 5 minute walk to St. Faiths church to see the window with Jesus etched into it, take a seat and it looks like Jesus is walking on the lake. Located at the end of Eat Street makes it easy to find a meal. Good buffet breakfast with eggs and omelettes prepared for you and the juice bar is a nice addition. Staff and cortous and helpful.
        Reviewed May 19, 2018
        10.0
        Exceptional
        Holly from Australia
        Family with young children
        Superior 2 Double Beds
        Stayed 2 nights in December 2017
        Exceptional”
        Great location, staff were amazing and helpful during our stay.
        Reviewed December 16, 2017
        10.0
        Exceptional
        Rowena from Australia
        Couple
        Superior Room with King Bed
        Stayed 1 night in June 2017
        Very nice clean hotel and nice view.”
        I would recommend this hotel to my friend due to the staff are so nice and friendly. The room was big and loved the view. The hotel itself is close to all the different restaurants and the breakfast , yummy.. I would love to come back with my whole family next time. We only stayed for one night , we could have stayed longer but our holiday was so short. Anyway, when we comeback, we will definitely go back to novotel hotel. Thanks.
        Reviewed June 21, 2017
        8.4
        Excellent
        Abhishek from India
        Family with young children
        Superior Room King Bed Lake View
        Stayed 2 nights in November 2016
        Location best / beds uncomfortable”
        2 adults & 5 year old. best location in rotorua. near to eateries and the best restaurants in Rotorua. beds were very uncomfortable. we just couldn't sleep. less tv channels. room service was good. Breakfast was good too. we will stay back again but will request for slightly better beds. This time we stayed in 515 from 28th to 1st Dec 2016.
        Reviewed December 03, 2016
        7.2
        Very good
        Siu from Hong Kong
        Couple
        Superior Room with King Bed
        Stayed 2 nights in May 2016
        Good Location, assess of food”
        Location is excellent. The street nearby is full of decent restaurants. The in-house breakfast is quite good with many choice of juices being put in nice glass bottles. However, the toilet facilities are very basic.
        Reviewed May 31, 2016
        8.7
        Excellent
        Anh from Australia
        Couple
        Superior Room with King Bed
        Stayed 2 nights in August 2015
        Love the breakfast buffet! ”
        Breakfast, location and facilities
        Everything was generally good but the first room we stayed in smelt like mould and we had to move to another room during our 7night stay. Also the key to our room didn't work a lot of the time so we have to keep making trip down stairs to change it.
        Reviewed September 05, 2015
        8.7
        Excellent
        Melanie from New Zealand
        Family with teens
        Superior Room King Bed Lake View
        Stayed 1 night in May 2015
        Well located to restaurants , shops and the lake.”
        Nice comfortable room, good location, friendly staff
        Really good over all, one thing that was disappointing was there we're no sky movies in the room, you had to pay $15 to watch a sky movie. I would have thought on a 4 star hotel you wouldn't have to pay extra to watch a movie on sky.
        Reviewed May 03, 2015
        10.0
        Exceptional
        Christine from New Zealand
        Family with young children
        Superior 2 Double Beds
        Stayed 1 night in February 2015
        Christine's review”
        Room comfort, breakfast restaurant, proximity to entertainment
        We had a good weekend in a nice environment. Great staff, spacious room and bathroom. We were so lucky it was the Lakeside outdoor concert and fireworks in the park opposite the hotel. And Eat Street was a close walk for dinner. Excellent hotel breakfast restaurant. But the bed was hard. The pool and spa area was lovely to use however there were missing tiles on the inside of the pool with exposed concrete bits.
        Reviewed February 27, 2015
        10.0
        Exceptional
        Lisa from New Zealand
        Group
        Superior 2 Double Beds
        Stayed 1 night in February 2015
        Waitangi weekend last minute booking”
        Location, comfort of room, doing room
        The staff were friendly, their service was excellent. The beds were very comfortable as was the room. The location is central , very close to "Eat Street". Happy to recommend this hotel and would be very happy to stay here again.
        Reviewed February 07, 2015
        12345
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