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Guestroom, Novotel Samator Surabaya Timur in Surabaya
Deluxe Double Bed - Guestroom, Novotel Samator Surabaya Timur in Surabaya
Facilities, Novotel Samator Surabaya Timur in Surabaya
Lobby, Novotel Samator Surabaya Timur in Surabaya
Lobby, Novotel Samator Surabaya Timur in Surabaya
Interior view, Novotel Samator Surabaya Timur in Surabaya
Interior view, Novotel Samator Surabaya Timur in Surabaya

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8.9

Excellent

1,506 reviews

1,506 reviews

Housekeeping43
Breakfast14
Swimming Pool9
See map
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 4.2 km
Bungkul Park 4.3 km
Surabaya Town Square 5.1 km
Monkasel (Submarine Monument) 5.1 km
Pakuwon Food Festival 5.2 km
Tunjungan Plaza 6.4 km
Masjid Nasional Al Akbar Surabaya 7.0 km
Suramadu National Bridge 7.3 km
Tugu Pahlawan 8.2 km
Sampoerna Museum 9.9 km
Nearby landmarks
Taman Nginden Intan 680 m
Parkir Universitas Surabaya 780 m
Dokter Spesialis Kulit dan Kelamin 1.1 km
Poliklinik Brimob Jatim 1.1 km
Rumah Sakit Premier Surabaya 1.1 km
RS Premier Surabaya 1.1 km
International Hospital Surabaya 1.1 km
Super Indo Semolowaru 1.1 km
Sanggar Agung Temple 1.2 km
Posyandu Kasih Ibu 1.2 km

Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

Top Value

Front desk [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Kids club

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

10 travelers have booked today.

Value for money9.1
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Deluxe Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Superior Room - 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King Size Bed and 2 Single Bed
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
Executive King Room
...
  • Room size: 56 m²/603 ft²
Enter dates to see prices
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
    Enter dates to see prices
    Executive Suite
    ...
    • Room size: 128 m²/1378 ft²
    • Shower
    • 2 single beds and 1 king be...
    Enter dates to see prices

    Frequently asked questions

    Does Novotel Samator Surabaya Timur offer airport transfer?

    Novotel Samator Surabaya Timur offers airport transfer service upon request with an additional fee of 260000 IDR in local currency. To request, check the box on the booking form just before the payment page.

    Does Novotel Samator Surabaya Timur offer spa services?

    You can benefit from your stay at Novotel Samator Surabaya Timur much more by taking advantage of the property's accessible spa services that are offered for all its guests to make your evening far better.

    What types of entertainment are available at Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur offers games room while you stay at this property, offering travelers with entertainment value throughout your holiday here.

    Does Novotel Samator Surabaya Timur have a fitness center?

    Novotel Samator Surabaya Timur features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.

    Does Novotel Samator Surabaya Timur feature an option for contactless check-in and check-out?

    At Novotel Samator Surabaya Timur, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

    At what time of the year is Novotel Samator Surabaya Timur most popular?

    Novotel Samator Surabaya Timur's most popular month where verified guests have stayed the most is in December.

    What was the average room rate for Novotel Samator Surabaya Timur been in the past month?

    The average room rate for Novotel Samator Surabaya Timur in the past month is 567673.13 IDR, compared to city's average of 234640.23 IDR.

    What is the verified guest review consensus about Novotel Samator Surabaya Timur's pet services?

    100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Samator Surabaya Timur down in the review section.

    What do local travelers think about Novotel Samator Surabaya Timur?

    Verified local travelers that have stayed at this property have given Novotel Samator Surabaya Timur an average rating of 9.2. You can look up on more in depth customer reviews, and feedback for this property down in the review section.

    What is the closest train, metro, or bus station to Novotel Samator Surabaya Timur?

    The closest train, metro, or bus station is Benteng, 10502.8 m away from Novotel Samator Surabaya Timur.

    What is the closest airport to Novotel Samator Surabaya Timur?

    The closest airport to Novotel Samator Surabaya Timur is Trunojoyo Airport, 127.0 km away.

    See map

    Explore the neighborhood

    What people love about Novotel Samator Surabaya Timur

    • 10

      Exceptional
      Spaciousness

      "I love the interior, make the room feels spacious, modern and clean, feel comfortable to stay here."

      Nathania

      |

      July 12, 2023

    • 10

      Exceptional
      Staff 

      "In general, cleanliness of hotel is great and the staff are friendly."

      Luck

      |

      June 4, 2023

    • 10

      Exceptional
      Location

      "Good location and good facilities."

      Siti

      |

      May 1, 2023

    Overall rating:

    8.9

    Excellent
    1,506 reviews
    Cleanliness
    9.3
    Facilities
    9.1
    Location
    8.6
    Read all reviews >
    What travelers say they love:
    Room are big enough and the important things is clean.
    Mohammad from Indonesia
    Business traveler
    More about Novotel Samator Surabaya Timur

    More about Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Samator Surabaya Timur.
    Novotel Samator Surabaya Timur provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
    For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Feel right at home during your stay at Novotel Samator Surabaya Timur. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Samator Surabaya Timur. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Samator Surabaya Timur caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Never let a day go wasted when you're at Novotel Samator Surabaya Timur with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, solarium, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
    Have some easy fun without traveling far, while playing mini golf course at Novotel Samator Surabaya Timur. Have fun with your friends or family, or even meet new people at the library and games room.


    Around the property

    Novotel Samator Surabaya Timur provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 6.3 km away.

    Show less

    Amenities and facilities

    Exceptional
    Facilities

    9.1

    Most talked about facilities

    Housekeeping

    7 mentions

    Breakfast

    6 mentions

    Swimming Pool

    2 mentions

    Food & Dining

    1 mention

    Languages spoken
    • English
    • Indonesian
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Game room
    • Massage
    • Mini golf course
    • Pool with view
    • Sauna
    • Solarium
    • Spa
    • Spa/sauna
    • Swimming pool [outdoor]
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Swimming pool [kids]
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]

    Food and dining

    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site
    Food Exchange
    • Cuisine: International
    • Menu: Buffet, A-la-carte

    Location

    JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
    Excellent
    Location

    8.6

    Airports
    • Juanda International Airport (SUB)
      7.7 km
    • Abdul Rachman Saleh Airport (MLG)
      70.0 km
    Public transportation
    • Ngagel
      3.8 km
    • Wonokromo Railway Station
      4.0 km
    Hospital or clinic
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    Shopping
    • Tunjungan Plaza
      6.4 km
    Convenience store
    • On-site
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Surabaya's Zoo
      4.2 km
    • Bungkul Park
      4.3 km
    • Surabaya Town Square
      5.1 km
    • Monkasel (Submarine Monument)
      5.1 km
    • Pakuwon Food Festival
      5.2 km
    • Tunjungan Plaza
      6.4 km
    • Masjid Nasional Al Akbar Surabaya
      7.0 km
    • Suramadu National Bridge
      7.3 km
    • Tugu Pahlawan
      8.2 km
    • Sampoerna Museum
      9.9 km
    Nearby landmarks
    • Taman Nginden Intan
      680 m
    • Parkir Universitas Surabaya
      780 m
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    • Poliklinik Brimob Jatim
      1.1 km
    • Rumah Sakit Premier Surabaya
      1.1 km
    • RS Premier Surabaya
      1.1 km
    • International Hospital Surabaya
      1.1 km
    • Super Indo Semolowaru
      1.1 km
    • Sanggar Agung Temple
      1.2 km
    • Posyandu Kasih Ibu
      1.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee260000 IDR
    Extras
    • Breakfast charge (unless included in room price)142857 IDR
    The property
    • Number of rooms 261

    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Novotel Samator Surabaya Timur from real guests

    Provided by verified guests of Agoda
    8.9
    Cleanliness9.3
    Facilities9.1
    Location8.6
    Service9.0
    Value for money9.1
    High score for Surabaya
    Rating
    9+ Exceptional (284)
    8-9 Excellent (66)
    7-8 Very Good (65)
    6-7 Good (18)
    <6 Below Expectation (31)
    Time of the year
    Mar - May (101)
    Jun - Aug (109)
    Sep - Nov (107)
    Dec - Feb (147)

    Show reviews that mention 

    Showing 464 verified guest comments
    12345
    10.0
    Exceptional
    YOUNG from South Korea
    Business traveler
    Executive Suite with 1 king-size bed and 2 sing le beds
    Stayed 1 night in January 2023

    Best evet”

    Great room with great cafeteria. I stayed at the 23rd floor room, which has 2 rooms with 3 bathroom and a very big living room. I m really satisfied with the room condition.

    Reviewed January 18, 2023

    See room deals

    10.0
    Exceptional
    Jessica from Indonesia
    Family with young children
    Superior King Bed
    Stayed 2 nights in November 2021

    Best for Value”

    Good room for short trip. Room was clean, staffs were friendly. Check in and check out was fast. Breakfast was great. The only shortcoming was the room temp was hot. I guess bcs the hotel was fully occupied and ac was central one

    Reviewed September 17, 2022

    See room deals

    Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded September 18, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Yongky from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in December 2022

    Good local to stay”

    Frontdesk was good, cleaness was very good, like to stay around the hotel, very value for you money.

    Reviewed January 01, 2023

    See room deals

    Dear Mr . Yongky, Warmest greetings from Novotel Samator Surabaya Timur We sincerely appreciate for choosing to stay at Novotel Samator Surabaya Timur and taking the time to provide us your feedback. We are pleased to read that you had satisfy staycation and It is encouraging as our guest’s satisfaction is our primary concern. I will share your feedback with our team , especially to our Front desk staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next stay will be as pleasant as the previous one. Kind Regards, David kalalo General Manager

    Responded January 03, 2023
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Frankie from Indonesia
    Family with young children
    Superior King Bed
    Stayed 1 night in April 2022

    Good Hotel”

    We slept there on our way to Bali. The hotel is located not far from the highway, providing easy access for travelers by car. The room was clean and looked new.

    Reviewed November 21, 2022

    See room deals

    Dear Frankie, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded November 26, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    muhammad from Singapore
    Solo traveler
    Superior King Bed
    Stayed 5 nights in January 2023

    Best hotel to stay in Surabaya ”

    Hotel was clean , staff are fantastic and food was great

    Reviewed January 13, 2023

    See room deals

    Dear Muhammad, We are very grateful for your comments regarding your stay at Novotel Samator East Surabaya. We will share your comments with our team, especially regarding our cleanliness, our staff services and also about our tasty food. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, David C. Kalalo General Manager

    Responded January 15, 2023
    Novotel Samator Surabaya Timur
    9.2
    Exceptional
    Hendrik from Singapore
    Group
    Superior King Bed
    Stayed 1 night in January 2023

    Long queue during breakfast. ”

    We stayed during the Chinese New Year and it was understandably busier. Our breakfast was in a ballroom to accommodate the crowd however they were using round tables which were not effective. Some guests were not willing to share a table eventhough they were a couple or solo. The food was constantly finished and had to wait to be refilled. The eggs station had the longest queue. Everyone was just grabbing anything that were available to eat. We felt pity for the staff. The management should have organised it better since they knew their booking/room occupancy well ahead of time. They could hire extra people, use a square table instead of round tables. The room itself was clean and every staff was helpful.

    Reviewed January 30, 2023

    See room deals

    10.0
    Exceptional
    handy from Indonesia
    Family with teens
    Superior King Bed
    Stayed 1 night in December 2022

    Very clean and convenient ”

    Easy chek in, hot water , comfort bed and more pillows all perfect

    Reviewed December 24, 2022

    See room deals

    Dear Mr Handy, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager

    Responded December 26, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Lydiawati from Zimbabwe
    Group
    Superior King Bed
    Stayed 1 night in January 2023

    Nice and new”

    Beautiful pool bar, excellent breakfast choices!

    Reviewed January 29, 2023

    See room deals

    10.0
    Exceptional
    Albert from Indonesia
    Couple
    Superior King Bed
    Stayed 1 night in December 2022

    Exceptional”

    Clean and spacious room, the staff are helpful and kind. Room is not soundproof, we can hear sound from guest next room . Overall it's nice stay

    Reviewed December 19, 2022

    See room deals

    Dear Albert, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team., especially regarding our cleanliness and kind great services by our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded December 21, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Norman from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 2 nights in November 2022

    Very good hotel”

    Nice breakfast, clean room and nice staff…must be back next time…Good job novotel

    Reviewed November 18, 2022

    See room deals

    Dear Norman, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our kind staff and also our tasty breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded November 19, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Fransisca from Indonesia
    Family with teens
    Superior King Bed
    Stayed 1 night in October 2022

    Very recommended hotel”

    Good hotel and very clean. But when i stay there are too many guest so the service is not good!

    Reviewed October 25, 2022

    See room deals

    10.0
    Exceptional
    julia from Malaysia
    Business traveler
    Superior King Bed
    Stayed 2 nights in May 2022

    All ok, nice bedroom. good breakfast selection”

    I requested non-smoking room however they were fully booked so i got a smelly smoking room/floor which is so awful for me to having that smoke smell came into my room the whole night, apart from that the rest all good.

    Reviewed May 24, 2022

    See room deals

    Dear Julia, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback during your stay with us. We do apologize that your room allocation didn.t met your expectations. And we will do better in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 30, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Jessica from Indonesia
    Family with young children
    Superior King Bed
    Stayed 3 nights in September 2022

    Great Sevice. Clean room. Good breakfast. ”

    3rd time staying here. Best value for money. Friendly staffs, Clean Room, Nice and quiet pool , good breakfast

    Reviewed September 21, 2022

    See room deals

    Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, our friendly staff, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded September 24, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    setyadarma from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in November 2022

    Good value hotel”

    Location is good, facility is ok. Overallthis is a good value hotel to stay.

    Reviewed December 19, 2022

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    Dear Setyadarma, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded December 21, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    from Indonesia
    Business traveler
    Superior Room - 2 Single Beds
    Stayed 1 night in January 2023

    Great value for money”

    Clean room and good breakfast.

    Reviewed January 29, 2023

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    Dear 晃 We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 22, 2023
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    Setya from Indonesia
    Business traveler
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2022

    Great hotel great service”

    Highly recommended to stay Great lobby setting Comfortable bed Spacious room Nice pool There are two cafes in next building with affordable menus Yummy breakfast Friendly staffs.. I only remember Mbak Ana at front desk.. thank you Mbak..

    Reviewed December 19, 2022

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    Dear Setya, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team, especially regarding our bed, pool , our tasty breakfast, and also good service by our staff named Anna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded December 21, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Jessica from Indonesia
    Business traveler
    Superior Room - 2 Single Beds
    Stayed 2 nights in October 2022

    Nothing much to say”

    Best hotem, best service, best room.. must stay hotel in Surabaya

    Reviewed November 01, 2022

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    Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded November 19, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Putri from Indonesia
    Family with young children
    Deluxe Double Bed
    Stayed 1 night in May 2022

    Best place to go for staycation in Surabaya!”

    Recommended hotel for family, not forget to mention the hospitality & the environment! Absolutly will go back to this hotel when we have a trip to Surabaya

    Reviewed May 24, 2022

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    Dear Putri We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback especially during your stay with family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 30, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Hadi from Indonesia
    Family with young children
    Superior Room - 2 Single Beds
    Stayed 1 night in November 2022

    Worth It !!”

    homy place, good food, nice environment, cozy, and recomended for family

    Reviewed December 02, 2022

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    Dear Hadi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded December 12, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Shanaaz from Singapore
    Family with young children
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2022

    Exceptional”

    This is the most comfortable hotel ever!

    Reviewed December 22, 2022

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    Dear Ms Shanaaz, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager

    Responded December 26, 2022
    Novotel Samator Surabaya Timur
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