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Novotel Samator Surabaya Timur
JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities
Transport to airport
Car park
Complimentary WIFi in all rooms
Front desk [24-hour]
Check-in/out [express]
Luggage storage
My Worst Experience With Novotel”
I've had good experience with Novotel hotel around the world. But, this was my bad one. I checked in at 18.00, felt the aircon got problem. The engineer fixed the aircon in my room for 15 minutes at 21.00. When It finished, they assured me all problems already solved. At 03.00 AM in the morning, I woke up with all sweat and relized the aircon in my room still got problem. Again, I complained to hotel and they sent another engineer. After 15 minutes of noisy work, again, they made sure the aircon already normal. But what happened then, I complain again at 8.00 in the morning and again, they sent another engineer. I wrote complaint letter when I check out. I should had been moved to another room at the first place Unfortunetaly, no one from hotel had contacted me to respon my complaint until now. I believe Novotel hotel still has good reputation worldwide, but Novotel Samator Surabaya has to hardly learn and catch up to build their own reputation.
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DearYudhika, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our property and service during your stay in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager
Very good hotel”
I found novotel standards when i arrived to this hotel in SURABAYA. Big room, big bath room always clean. Good and huge breakfast. Polite and helpfull staff very professional. But the location is outside the city between train station and airport (around 110 000 IDR by taximeter blue bird).
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Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Excellent hotel !”
I love Accor's Novotel hotel chains, and this one is so perfect ! Love it. Will always stay here next time I go to Surabaya again.
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Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
the best in Surabaya Timur”
amazing hotel, the best in Surabaya Timur
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Dear Ageng, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
New cozy hotel”
New hotel with mostly friendly staff, spacious and clean room with beautiful night view of Surabaya. The location far from the center of the city... the breakfast menus offered not to many option and the restaurant isn't too big. One thing that i wasn't satisfied with is that i booked for non smoking room, but at my arrival time those room are full occupied...
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Dear Nuni , We very much appreciate your comments regarding your Visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
EXCEPTIONAL !”
The hotel is sparking clean compared with previous Novotel in my city, chamber quality pillow, plenty of breakfast menu. PERFECTION !
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Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
New Hotel, Superb Staff, Far From City”
It's a new hotel, so everything was really clean and neat. The Loby was beautiful and check in process was fast and efficient. All the staff were polite and helpfull. Air circulation in smoking room was not very good, the smoke and the smell stay too long, the exhaust fan power was not strong enough and the room had not enough ventilation. The breakfast buffet was taste ok, yet lacked of variation. I expected more since it's a 4 star hotel. I won't recommend the dinner buffet (paid for Rp 150.000,-). The taste was so average and the variation was not even half from the breakfast. The buffet looked full only because they spread the dessert all over the table. Summary : Plus : New Hotel, Cleanliness, Very Quiet, Clean Bathroom, Great Hot Shower, Comfort Bed and Pillows, Polite and Helpful Staff, Efficient Check in/out Minus : Location far from City, Food Variation, Air Circulation in Smoking Floor/Room, Connecting doors not sound proof. Still the best hotel in area.
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Dear Cincin, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
good for recommendation”
it is a very good experience to stay in this hotel, it is new hotel with good facilities, like swimming spool and fitness center, especially, I booked a biggest room at highest price from Agoda, but agoda did not include the breakfast, it made me angry, but the receiption of hotel added the breakfast free for me, it is very nice, thanks for that.
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Dear Ms. Pu, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Good Hotel”
It was a good stay. Nice hotel, the room is spacious, and the price is quite cheap for this 4 star hotel. The staff responded well to our request. Recommended for anyone who wish to stay in this hotel. Quite great location too.
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Dear Yuanita, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with a nice hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager
PERFECTION!”
Spacious room, chamber quality pillow, superb buffet breakfast, sparkling clean hotel area,good value, warm welcome, there is mini mart in the same area, reasonable price and comfort gym area..
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Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
Exceptional”
It's always one of my top choice - i always come back whenever im in Surabaya
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Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Joe”
the best novotel i have stayed so far in Indonesia
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Dear Wijoyo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Clean and comfort”
Clean and comfort but the staff not really nice though. i went to spa and i forgot to take my card access in the room,then i ask the staff to help me open the door after the spa session. the staff told me to wait for the manager to come and said the master keys was with manager. any hotel can re access the card for the room as long as the customer can answer all the confidential data for the booking.
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Dear Mr. Selvie, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Great stay”
Very clean and spacious room. Great staff from FrontDesk. New hotel in a new complex. Indomaret close to hotel, ATM as well. Good breakfast but not huge range... but still enough.
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Dear Ondrej, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Good New Hotel”
The hotel is great. We got a good breakfast and for anything that we missed, we simply could go downstairs to the nearest convenience store (the same building area). The only comment is that since this is a newly opened hotel, then the green scenery is still on progress. Perhaps in our next visit we can see bigger tree and lavish green surroundings.
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Dear Septianus, We very much appreciate your comments regarding your visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
In the middle between city and airport”
for business , time to get to the airport should be consider. the location is perfect, near to rungkut industrial area where my business partner location
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nice swimming pool”
fancy hotel, nice swimming pool reasonable price
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Dear Mr. Andreas, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Exceptional”
New Hotel, close to Juanda airport Private and clean, and good for price.
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Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Exceptional”
Hotelnya masih baru. Kamar nya bersih dan sarapan nya banyak pilihan n enak. Sayangnya di sekitar hotel tidak ada tempat makan selain di hotel..
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Dear Ms. Erlinda, Terima kasih Anda sudah menyempatkan waktu untuk menulis ulasan tentang pengalaman menginap Anda bersama Novotel Samator Surabaya Timur. Kami sangat senang bahwa kebersihan dan sajian sarapan yang kami hidangkan sudah bisa memenuhi standard Anda. Sejali lagi terima kasih, kami siap untuk menyambut Anda kembali di Novotel Samator Surabaya Timur. Salam, Chairuddin Langkat General Manager Novotel Samator Surabaya Tmur
Amazing hotel and value money”
Staffs are good, locations okay, there is mini mart and coffee shop behind. Room is clean and wide. Me and hubby have a pleasant stay here.. Just a little request for better taste breakfast menu💕 Will book for another visit next time!
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Dear Ms. Linda , We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager