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8.9
Excellent
1,506 reviews
1,506 reviews
"I love the interior, make the room feels spacious, modern and clean, feel comfortable to stay here."
"In general, cleanliness of hotel is great and the staff are friendly."
"Good location and good facilities."
"This suite room is having the right size."
"Very nice and helpful staffs, room was nice and comfy, large options of breakfast, a very decent stay indeed."
8.6
Excellent
Location rating score
Novotel Samator Surabaya Timur
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Hygiene Plus
Sparkling clean
Top Value
Front desk [24-hour]
Airport transfer
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Kids club
Fitness center
Check-in/out [express]
Luggage storage
10 travelers have booked today.
Value for money | 9.1 |
Location rating | 8.6 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 7.7 km |
Does Novotel Samator Surabaya Timur offer airport transfer?
Novotel Samator Surabaya Timur offers airport transfer service upon request with an additional fee of 260000 IDR in local currency. To request, check the box on the booking form just before the payment page.
Does Novotel Samator Surabaya Timur offer spa services?
You can benefit from your stay at Novotel Samator Surabaya Timur much more by taking advantage of the property's accessible spa services that are offered for all its guests to make your evening far better.
What types of entertainment are available at Novotel Samator Surabaya Timur?
Novotel Samator Surabaya Timur offers games room while you stay at this property, offering travelers with entertainment value throughout your holiday here.
Does Novotel Samator Surabaya Timur have a fitness center?
Novotel Samator Surabaya Timur features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.
Does Novotel Samator Surabaya Timur feature an option for contactless check-in and check-out?
At Novotel Samator Surabaya Timur, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.
At what time of the year is Novotel Samator Surabaya Timur most popular?
Novotel Samator Surabaya Timur's most popular month where verified guests have stayed the most is in December.
What was the average room rate for Novotel Samator Surabaya Timur been in the past month?
The average room rate for Novotel Samator Surabaya Timur in the past month is 567673.13 IDR, compared to city's average of 234640.23 IDR.
What is the verified guest review consensus about Novotel Samator Surabaya Timur's pet services?
100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Samator Surabaya Timur down in the review section.
What do local travelers think about Novotel Samator Surabaya Timur?
Verified local travelers that have stayed at this property have given Novotel Samator Surabaya Timur an average rating of 9.2. You can look up on more in depth customer reviews, and feedback for this property down in the review section.
What is the closest train, metro, or bus station to Novotel Samator Surabaya Timur?
The closest train, metro, or bus station is Benteng, 10502.8 m away from Novotel Samator Surabaya Timur.
What is the closest airport to Novotel Samator Surabaya Timur?
The closest airport to Novotel Samator Surabaya Timur is Trunojoyo Airport, 127.0 km away.
10
"I love the interior, make the room feels spacious, modern and clean, feel comfortable to stay here."
Nathania
|
July 12, 2023
10
"In general, cleanliness of hotel is great and the staff are friendly."
Luck
|
June 4, 2023
10
"Good location and good facilities."
Siti
|
May 1, 2023
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Samator Surabaya Timur.
Novotel Samator Surabaya Timur provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Novotel Samator Surabaya Timur. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Samator Surabaya Timur. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Samator Surabaya Timur caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at Novotel Samator Surabaya Timur with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage, solarium, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing mini golf course at Novotel Samator Surabaya Timur. Have fun with your friends or family, or even meet new people at the library and games room.
Around the property
Novotel Samator Surabaya Timur provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 6.3 km away.
9.1
Housekeeping
7 mentions
Breakfast
6 mentions
Swimming Pool
2 mentions
Food & Dining
1 mention
8.6
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
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Airport transfer
Free Wi-Fi in all rooms!
Sauna
Daily housekeeping
Best evet”
Great room with great cafeteria. I stayed at the 23rd floor room, which has 2 rooms with 3 bathroom and a very big living room. I m really satisfied with the room condition.
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Best for Value”
Good room for short trip. Room was clean, staffs were friendly. Check in and check out was fast. Breakfast was great. The only shortcoming was the room temp was hot. I guess bcs the hotel was fully occupied and ac was central one
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Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Good local to stay”
Frontdesk was good, cleaness was very good, like to stay around the hotel, very value for you money.
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Dear Mr . Yongky, Warmest greetings from Novotel Samator Surabaya Timur We sincerely appreciate for choosing to stay at Novotel Samator Surabaya Timur and taking the time to provide us your feedback. We are pleased to read that you had satisfy staycation and It is encouraging as our guest’s satisfaction is our primary concern. I will share your feedback with our team , especially to our Front desk staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next stay will be as pleasant as the previous one. Kind Regards, David kalalo General Manager
Good Hotel”
We slept there on our way to Bali. The hotel is located not far from the highway, providing easy access for travelers by car. The room was clean and looked new.
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Dear Frankie, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Best hotel to stay in Surabaya ”
Hotel was clean , staff are fantastic and food was great
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Dear Muhammad, We are very grateful for your comments regarding your stay at Novotel Samator East Surabaya. We will share your comments with our team, especially regarding our cleanliness, our staff services and also about our tasty food. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, David C. Kalalo General Manager
Long queue during breakfast. ”
We stayed during the Chinese New Year and it was understandably busier. Our breakfast was in a ballroom to accommodate the crowd however they were using round tables which were not effective. Some guests were not willing to share a table eventhough they were a couple or solo. The food was constantly finished and had to wait to be refilled. The eggs station had the longest queue. Everyone was just grabbing anything that were available to eat. We felt pity for the staff. The management should have organised it better since they knew their booking/room occupancy well ahead of time. They could hire extra people, use a square table instead of round tables. The room itself was clean and every staff was helpful.
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Very clean and convenient ”
Easy chek in, hot water , comfort bed and more pillows all perfect
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Dear Mr Handy, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager
Nice and new”
Beautiful pool bar, excellent breakfast choices!
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Exceptional”
Clean and spacious room, the staff are helpful and kind. Room is not soundproof, we can hear sound from guest next room . Overall it's nice stay
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Dear Albert, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team., especially regarding our cleanliness and kind great services by our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Very good hotel”
Nice breakfast, clean room and nice staff…must be back next time…Good job novotel
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Dear Norman, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our kind staff and also our tasty breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Very recommended hotel”
Good hotel and very clean. But when i stay there are too many guest so the service is not good!
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All ok, nice bedroom. good breakfast selection”
I requested non-smoking room however they were fully booked so i got a smelly smoking room/floor which is so awful for me to having that smoke smell came into my room the whole night, apart from that the rest all good.
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Dear Julia, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback during your stay with us. We do apologize that your room allocation didn.t met your expectations. And we will do better in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Great Sevice. Clean room. Good breakfast. ”
3rd time staying here. Best value for money. Friendly staffs, Clean Room, Nice and quiet pool , good breakfast
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Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially regarding our room cleanliness, our friendly staff, and our breakfast situation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Good value hotel”
Location is good, facility is ok. Overallthis is a good value hotel to stay.
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Dear Setyadarma, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Great value for money”
Clean room and good breakfast.
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Dear 晃 We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Great hotel great service”
Highly recommended to stay Great lobby setting Comfortable bed Spacious room Nice pool There are two cafes in next building with affordable menus Yummy breakfast Friendly staffs.. I only remember Mbak Ana at front desk.. thank you Mbak..
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Dear Setya, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team, especially regarding our bed, pool , our tasty breakfast, and also good service by our staff named Anna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Nothing much to say”
Best hotem, best service, best room.. must stay hotel in Surabaya
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Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback, especially about our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Best place to go for staycation in Surabaya!”
Recommended hotel for family, not forget to mention the hospitality & the environment! Absolutly will go back to this hotel when we have a trip to Surabaya
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Dear Putri We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback especially during your stay with family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Worth It !!”
homy place, good food, nice environment, cozy, and recomended for family
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Dear Hadi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager
Exceptional”
This is the most comfortable hotel ever!
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Dear Ms Shanaaz, We sincerely appreciate for choosing to stay with Novotel Samator Surabaya Timur and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Novotel Samator Surabaya TImur Kind Regards, David Kalalo General Manager