This property is in high demand!
7 travelers have booked today.
1 Aug 2021
Sunday
1 Aug 2021
Sunday
2 adults
1 room
8.6
Excellent
/10
(643 reviews)See what guests said
Highly rated by guests – 84% would recommend
Highly rated by guests – 84% would recommend
Housekeeping18
Breakfast3
Swimming Pool3
See map
7.9
Very good
Location rating score
Very good location
Parking
FREE
Popular landmarks
Surabaya's Zoo 4.2 km
Bungkul Park 4.3 km
Surabaya Town Square 5.1 km
Monkasel (Submarine Monument) 5.1 km
Pakuwon Food Festival 5.2 km
Tunjungan Plaza 6.4 km
Masjid Nasional Al Akbar Surabaya 7.0 km
Suramadu National Bridge 7.3 km
Tugu Pahlawan 8.2 km
Sampoerna Museum 9.9 km
Nearby landmarks
Taman Nginden Intan 680 m
Parkir Universitas Surabaya 780 m
Dokter Spesialis Kulit dan Kelamin 1.1 km
Poliklinik Brimob Jatim 1.1 km
Rumah Sakit Premier Surabaya 1.1 km
RS Premier Surabaya 1.1 km
International Hospital Surabaya 1.1 km
Super Indo Semolowaru 1.1 km
Sanggar Agung Temple 1.2 km
Posyandu Kasih Ibu 1.2 km
"Will always stay here next time I go to Surabaya again."
TONY - September 2, 2019
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Free Wi-Fi
Novotel Samator Surabaya Timur
JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Daily housekeeping
Room service [24-hour]
Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
| Value for money | 8.8 |
| Location rating | 7.9 |
| Nearest airport | Juanda International Airport (SUB) |
| Distance to airport | 7.7 km |
Rooms available at Novotel Samator Surabaya Timur
Room photos and details
Superior Suite with King Bed
...
- Room size: 76 m²/818 ft²
- City view
- 1 king bed
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Room photos and details
Deluxe Double Bed
...
- Shower
- 1 double bed & 1 king bed
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Room photos and details
Superior King Suite
...
- Room size: 76 m²/818 ft²
- Shower and bathtub
- 1 king bed
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Room photos and details
Superior King Bed
...
- Room size: 29 m²/312 ft²
- Shower
- 1 king bed
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Room photos and details
Superior Twin Room
...
- Room size: 29 m²/312 ft²
- Shower
- 2 single beds
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Room photos and details
Deluxe Twin Bed
...
- Shower
- 2 single beds & 2 single be...
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Room photos and details
Superior Room - 2 Single Beds
...
- Room size: 29 m²/312 ft²
- 2 single beds
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Room photos and details
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
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Room photos and details
Executive Suite with 1 King-Size Bed
...
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Room photos and details
SUITE Executive Suite with 1 king-size bed and 2 single beds
...
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Frequently asked questions
What time is check-in and check-out at Novotel Samator Surabaya Timur?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Novotel Samator Surabaya Timur?
Novotel Samator Surabaya Timur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 260000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Samator Surabaya Timur has a car park available for guests. Parking is free for guests.
Is breakfast offered at Novotel Samator Surabaya Timur?
Start your mornings right, with the continental and buffet breakfast options offered at Novotel Samator Surabaya Timur. Adults can enjoy breakfast offered with an additional charge of 142857 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Novotel Samator Surabaya Timur?
To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.
What is the smoking policy at Novotel Samator Surabaya Timur?
Novotel Samator Surabaya Timur does not permit smoking in any of its rooms or indoor areas.
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Explore the neighborhood
What people love about Novotel Samator Surabaya Timur
- Exceptional
10.0
"The facility (gym and pool) was complete."
Dinda
|
February 25, 2021
- SpaciousnessExcellent
8.8
"Hotel is new, big room, service is good"
Roy
|
December 10, 2019
- StaffExcellent
8.4
"Staff are very polite and helpful."
Siu
|
March 9, 2020
Property ranking|Compared to 706 Surabaya properties
See all rankings
Cleanliness score
9/10
Room size
27 sqm.
Value for money score
8.7/10
Service score
8.5/10
Better than
96
%
of Surabaya properties
Bigger than
91
%
of Surabaya properties
Better than
90
%
of Surabaya properties
Better than
89
%
of Surabaya properties
Overall rating:
8.6
Excellent
360 reviews
360 reviews
Cleanliness
9.0
Facilities
8.7
Location
7.9
What travelers say they love:
Hotel is new and very clean, cosy and spacious.
chan from Malaysia
Family with young children
Family with young children
When visiting Surabaya, you'll feel right at home at Novotel Samator Surabaya Timur as it offers quality accommodation and great service. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.
All the services and amenities you have come to expect from Accor Hotels are right in the comfort of your own home. Guests can enjoy on-site features like 24-hour security, 24-hour front desk.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The property's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Novotel Samator Surabaya Timur hits the spot in many ways.
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Most talked about facilities
Housekeeping
7 mentions
Breakfast
6 mentions
Swimming Pool
2 mentions
Food & Dining
1 mention
What they offer
9.6
"Staff are courteous, helpfull and very polite."
chan
|
January 29, 2020
View all reviews
Popular facilities
Fitness center
Spa
Swimming pool
Bar
Restaurant
Kid’s club
Languages spoken
- English
- Indonesian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Sauna
- Swimming pool [indoor]
- Massage
- Solarium
- Swimming pool [outdoor]
- Mini golf course
- Spa
- Tours
Cleanliness and safety
- Body thermometer
- First aid kit
- Protective screens in common areas
- Daily disinfection in all rooms
- Free face masks
- Safe dining setup
- Daily disinfection in common areas
- Hand sanitizer
- Staff trained in safety protocol
- Doctor/nurse on call
- Hygiene certification
- Temperature check for guests and staff
- Face coverings on staff
- Physical distancing of at least 1 meter
Fitness & recreation
- Game room
Dining, drinking, and snacking
- Bar
- Restaurants
- Restaurant [halal]
- Room service [24-hour]
Services and conveniences
- Concierge
- Elevator
- Luggage storage
- Contactless check-in/out
- Facilities for disabled guests
- Safety deposit boxes
- Daily housekeeping
- Food delivery
- Smoke-free property
- Doorman
- Laundry service
- Smoking area
- Dry cleaning
- Library
- Wheelchair accessible
For the kids
- Babysitting service
- Family room
- Kids club
Access
- Check-in/out [express]
- Pets allowed
- Front desk [24-hour]
- Security [24-hour]
Getting around
- Airport transfer
- Car park [free of charge]
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Nearest essentials
Airports
Juanda International Airport (SUB)
7.7 km
Abdul Rachman Saleh Airport (MLG)
70.0 km
Public transportation
Ngagel
3.8 km
Wonokromo Railway Station
4.0 km
Hospital or clinic
Dokter Spesialis Kulit dan Kelamin
1.1 km
Shopping
Tunjungan Plaza
6.4 km
Convenience store
Alfamart
960 m
Cash withdrawal
ATM
330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Breakfast options
American
Asian
Continental
Halal
Buffet
Restaurants on site
Food Exchange
Cuisine:International
Menu:Buffet, A-la-carte
What's nearby
Popular landmarks
- Surabaya's Zoo - 4.2 km
- Bungkul Park - 4.3 km
- Surabaya Town Square - 5.1 km
- Monkasel (Submarine Monument) - 5.1 km
- Pakuwon Food Festival - 5.2 km
- Tunjungan Plaza - 6.4 km
- Masjid Nasional Al Akbar Surabaya - 7.0 km
- Suramadu National Bridge - 7.3 km
- Tugu Pahlawan - 8.2 km
- Sampoerna Museum - 9.9 km
Nearby landmarks
- Taman Nginden Intan - 680 m
- Parkir Universitas Surabaya - 780 m
- Dokter Spesialis Kulit dan Kelamin - 1.1 km
- Poliklinik Brimob Jatim - 1.1 km
- Rumah Sakit Premier Surabaya - 1.1 km
- RS Premier Surabaya - 1.1 km
- International Hospital Surabaya - 1.1 km
- Super Indo Semolowaru - 1.1 km
- Sanggar Agung Temple - 1.2 km
- Posyandu Kasih Ibu - 1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 2-15 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 16 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 14:00
Check-out until: 12:00
Getting around
Airport transfer fee: 260000 IDR
Extras
Breakfast charge (unless included in room price): 142857 IDR
The property
Number of rooms : 249
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Property announcements
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
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Compare to other recommended properties
 Novotel Samator Surabaya Timur | Best value!  |  |  | |
| Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 360 reviews 8.6Location 7.9 | Excellent 2657 reviews 9.0Location 9.2 | Excellent 578 reviews 8.5Location 8.5 | Excellent 1108 reviews 8.4Location 8.2 |
| Neighborhood | Rungkut | Surabaya Center | Surabaya Center | Rungkut |
Reviews of Novotel Samator Surabaya Timur from real guests
Provided by verified guests of 
8.6
/
10
Excellent
High score for Surabaya
Rating
9+ Exceptional (63)
8-9 Excellent (28)
7-8 Very Good (27)
6-7 Good (7)
<6 Below Expectation (7)
Time of the year
Mar - May (23)
Jun - Aug (26)
Sep - Nov (41)
Dec - Feb (42)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
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Showing 132 verified guest comments
12345
12345
My Worst Experience With Novotel”
I've had good experience with Novotel hotel around the world. But, this was my bad one. I checked in at 18.00, felt the aircon got problem. The engineer fixed the aircon in my room for 15 minutes at 21.00. When It finished, they assured me all problems already solved. At 03.00 AM in the morning, I woke up with all sweat and relized the aircon in my room still got problem. Again, I complained to hotel and they sent another engineer. After 15 minutes of noisy work, again, they made sure the aircon already normal. But what happened then, I complain again at 8.00 in the morning and again, they sent another engineer. I wrote complaint letter when I check out. I should had been moved to another room at the first place Unfortunetaly, no one from hotel had contacted me to respon my complaint until now. I believe Novotel hotel still has good reputation worldwide, but Novotel Samator Surabaya has to hardly learn and catch up to build their own reputation.
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DearYudhika, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our property and service during your stay in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager
Very good hotel”
I found novotel standards when i arrived to this hotel in SURABAYA. Big room, big bath room always clean. Good and huge breakfast. Polite and helpfull staff very professional. But the location is outside the city between train station and airport (around 110 000 IDR by taximeter blue bird).
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Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Excellent hotel !”
I love Accor's Novotel hotel chains, and this one is so perfect ! Love it. Will always stay here next time I go to Surabaya again.
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Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
the best in Surabaya Timur”
amazing hotel, the best in Surabaya Timur
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Dear Ageng, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
New cozy hotel”
New hotel with mostly friendly staff, spacious and clean room with beautiful night view of Surabaya. The location far from the center of the city... the breakfast menus offered not to many option and the restaurant isn't too big. One thing that i wasn't satisfied with is that i booked for non smoking room, but at my arrival time those room are full occupied...
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Dear Nuni , We very much appreciate your comments regarding your Visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
EXCEPTIONAL !”
The hotel is sparking clean compared with previous Novotel in my city, chamber quality pillow, plenty of breakfast menu. PERFECTION !
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Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
New Hotel, Superb Staff, Far From City”
It's a new hotel, so everything was really clean and neat. The Loby was beautiful and check in process was fast and efficient. All the staff were polite and helpfull. Air circulation in smoking room was not very good, the smoke and the smell stay too long, the exhaust fan power was not strong enough and the room had not enough ventilation. The breakfast buffet was taste ok, yet lacked of variation. I expected more since it's a 4 star hotel. I won't recommend the dinner buffet (paid for Rp 150.000,-). The taste was so average and the variation was not even half from the breakfast. The buffet looked full only because they spread the dessert all over the table. Summary : Plus : New Hotel, Cleanliness, Very Quiet, Clean Bathroom, Great Hot Shower, Comfort Bed and Pillows, Polite and Helpful Staff, Efficient Check in/out Minus : Location far from City, Food Variation, Air Circulation in Smoking Floor/Room, Connecting doors not sound proof. Still the best hotel in area.
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Dear Cincin, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
good for recommendation”
it is a very good experience to stay in this hotel, it is new hotel with good facilities, like swimming spool and fitness center, especially, I booked a biggest room at highest price from Agoda, but agoda did not include the breakfast, it made me angry, but the receiption of hotel added the breakfast free for me, it is very nice, thanks for that.
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Dear Ms. Pu, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Good Hotel”
It was a good stay. Nice hotel, the room is spacious, and the price is quite cheap for this 4 star hotel. The staff responded well to our request. Recommended for anyone who wish to stay in this hotel. Quite great location too.
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Dear Yuanita, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with a nice hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager
PERFECTION!”
Spacious room, chamber quality pillow, superb buffet breakfast, sparkling clean hotel area,good value, warm welcome, there is mini mart in the same area, reasonable price and comfort gym area..
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Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager
Exceptional”
It's always one of my top choice - i always come back whenever im in Surabaya
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Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Joe”
the best novotel i have stayed so far in Indonesia
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Dear Wijoyo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Clean and comfort”
Clean and comfort but the staff not really nice though. i went to spa and i forgot to take my card access in the room,then i ask the staff to help me open the door after the spa session. the staff told me to wait for the manager to come and said the master keys was with manager. any hotel can re access the card for the room as long as the customer can answer all the confidential data for the booking.
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Dear Mr. Selvie, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Great stay”
Very clean and spacious room. Great staff from FrontDesk. New hotel in a new complex. Indomaret close to hotel, ATM as well. Good breakfast but not huge range... but still enough.
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Dear Ondrej, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Good New Hotel”
The hotel is great. We got a good breakfast and for anything that we missed, we simply could go downstairs to the nearest convenience store (the same building area). The only comment is that since this is a newly opened hotel, then the green scenery is still on progress. Perhaps in our next visit we can see bigger tree and lavish green surroundings.
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Dear Septianus, We very much appreciate your comments regarding your visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
In the middle between city and airport”
for business , time to get to the airport should be consider. the location is perfect, near to rungkut industrial area where my business partner location
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nice swimming pool”
fancy hotel, nice swimming pool reasonable price
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Dear Mr. Andreas, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur
Exceptional”
New Hotel, close to Juanda airport Private and clean, and good for price.
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Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager
Exceptional”
Hotelnya masih baru. Kamar nya bersih dan sarapan nya banyak pilihan n enak. Sayangnya di sekitar hotel tidak ada tempat makan selain di hotel..
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Dear Ms. Erlinda, Terima kasih Anda sudah menyempatkan waktu untuk menulis ulasan tentang pengalaman menginap Anda bersama Novotel Samator Surabaya Timur. Kami sangat senang bahwa kebersihan dan sajian sarapan yang kami hidangkan sudah bisa memenuhi standard Anda. Sejali lagi terima kasih, kami siap untuk menyambut Anda kembali di Novotel Samator Surabaya Timur. Salam, Chairuddin Langkat General Manager Novotel Samator Surabaya Tmur
Amazing hotel and value money”
Staffs are good, locations okay, there is mini mart and coffee shop behind. Room is clean and wide. Me and hubby have a pleasant stay here.. Just a little request for better taste breakfast menu💕 Will book for another visit next time!
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Dear Ms. Linda , We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager