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Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur

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8.7

Excellent

869 reviews

869 reviews

Housekeeping24
View4
Breakfast3
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 4.2 km
Bungkul Park 4.3 km
Surabaya Town Square 5.1 km
Monkasel (Submarine Monument) 5.1 km
Pakuwon Food Festival 5.2 km
Tunjungan Plaza 6.4 km
Masjid Nasional Al Akbar Surabaya 7.0 km
Suramadu National Bridge 7.3 km
Tugu Pahlawan 8.2 km
Sampoerna Museum 9.9 km
Nearby landmarks
Taman Nginden Intan 680 m
Parkir Universitas Surabaya 780 m
Dokter Spesialis Kulit dan Kelamin 1.1 km
Poliklinik Brimob Jatim 1.1 km
Rumah Sakit Premier Surabaya 1.1 km
RS Premier Surabaya 1.1 km
International Hospital Surabaya 1.1 km
Super Indo Semolowaru 1.1 km
Sanggar Agung Temple 1.2 km
Posyandu Kasih Ibu 1.2 km

Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Transport to airport

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Swimming pool [indoor]

Kids club

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.9
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Outdoor view
  • Shower
  • 2 single beds
Enter dates to see prices
Superior Room - 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Executive Suite with 1 King Size Bed and 2 Single Bed
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
    Enter dates to see prices
    Deluxe Twin Room, 1 Twin Bed(2 Twin Beds)
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Executive Family Room
    ...
    • Room size: 160 m²/1722 ft²
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Novotel Samator Surabaya Timur?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 260000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Samator Surabaya Timur has a car park available for guests. Parking is free for guests.

    Is breakfast offered at Novotel Samator Surabaya Timur?

    Start your mornings right, with the continental and buffet breakfast options offered at Novotel Samator Surabaya Timur. Adults can enjoy breakfast offered with an additional charge of 142857 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Novotel Samator Surabaya Timur?

    To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Novotel Samator Surabaya Timur?

    Audio-visual equipment service is offered to help your event go smoothly.

    What is the smoking policy at Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur does not permit smoking in any of its rooms or indoor areas.

    What restaurants are nearby Novotel Samator Surabaya Timur?

    Restaurants including Coffee Cozies, Camp Coffee and Nasi Kuning Ambon POKA are popular in Novotel Samator Surabaya Timur’s neighborhood which is known as Rungkut.

    What popular shopping places are close to Novotel Samator Surabaya Timur?

    Shopping options in Novotel Samator Surabaya Timur’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

    What are popular attractions near Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Kunang-kunang.

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    See map

    Explore the neighborhood

    What people love about Novotel Samator Surabaya Timur

    • 9.6

      Exceptional
      Location

      "Located near the airport and equipped with all facilities that business traveler needed."

      Farhan

      |

      August 7, 2022

    • 10

      Exceptional
      Staff 

      "Wonderful hotel with nice view and good hospitality."

      Nurul

      |

      August 4, 2022

    • 9.2

      Exceptional
      Spaciousness

      "I stay for one night at suite room type, very large space room, recommended for family"

      Ferryk

      |

      July 15, 2022

    Overall rating:

    8.7

    Excellent
    869 reviews
    Cleanliness
    9.2
    Facilities
    8.9
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    Nice hotel, clean , spacious , worth it.
    Andreas from Indonesia
    Business traveler
    More about Novotel Samator Surabaya Timur

    More about Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Samator Surabaya Timur.
    Novotel Samator Surabaya Timur provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
    Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
    Feel right at home during your stay at Novotel Samator Surabaya Timur. Some rooms at Novotel Samator Surabaya Timur are equipped with air conditioning for your convenience. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Samator Surabaya Timur. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Samator Surabaya Timur caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Never let a day go wasted when you're at Novotel Samator Surabaya Timur with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, solarium, spa and sauna. Start your vacation off right with a dip in the pool.
    Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing mini golf course at Novotel Samator Surabaya Timur. Have fun with your friends or family, or even meet new people at the library and games room.


    Around the property

    Novotel Samator Surabaya Timur provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 6.3 km away.

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    Amenities and facilities
    Excellent
    Facilities

    8.9

    Most talked about facilities

    Housekeeping

    7 mentions

    Breakfast

    6 mentions

    Swimming Pool

    2 mentions

    Food & Dining

    1 mention

    Languages spoken

    • English
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Game room
    • Massage
    • Mini golf course
    • Pool with view
    • Sauna
    • Solarium
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Bicycle parking
    • Car park [free of charge]
    • Transport to airport
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site

    Food Exchange

    • Cuisine: International
    • Menu: Buffet, A-la-carte
    Location
    JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
    Excellent
    Location

    8.2

    Airports

    • Juanda International Airport (SUB)
      7.7 km
    • Abdul Rachman Saleh Airport (MLG)
      70.0 km

    Public transportation

    • Ngagel
      3.8 km
    • Wonokromo Railway Station
      4.0 km

    Hospital or clinic

    • Dokter Spesialis Kulit dan Kelamin
      1.1 km

    Shopping

    • Tunjungan Plaza
      6.4 km

    Convenience store

    • Alfamart
      960 m

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Surabaya's Zoo
      4.2 km
    • Bungkul Park
      4.3 km
    • Surabaya Town Square
      5.1 km
    • Monkasel (Submarine Monument)
      5.1 km
    • Pakuwon Food Festival
      5.2 km
    • Tunjungan Plaza
      6.4 km
    • Masjid Nasional Al Akbar Surabaya
      7.0 km
    • Suramadu National Bridge
      7.3 km
    • Tugu Pahlawan
      8.2 km
    • Sampoerna Museum
      9.9 km

    Nearby landmarks

    • Taman Nginden Intan
      680 m
    • Parkir Universitas Surabaya
      780 m
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    • Poliklinik Brimob Jatim
      1.1 km
    • Rumah Sakit Premier Surabaya
      1.1 km
    • RS Premier Surabaya
      1.1 km
    • International Hospital Surabaya
      1.1 km
    • Super Indo Semolowaru
      1.1 km
    • Sanggar Agung Temple
      1.2 km
    • Posyandu Kasih Ibu
      1.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-15 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 16 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee260000 IDR

    Extras

    • Breakfast charge (unless included in room price)142857 IDR

    The property

    • Number of rooms 249
    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Novotel Samator Surabaya Timur from real guests

    Provided by verified guests of Agoda
    8.7
    /
    10
    Cleanliness9.2
    Facilities8.9
    Location8.2
    Service8.8
    Value for money8.9
    High score for Surabaya
    Rating
    9+ Exceptional (117)
    8-9 Excellent (40)
    7-8 Very Good (41)
    6-7 Good (12)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (55)
    Jun - Aug (53)
    Sep - Nov (56)
    Dec - Feb (60)
    All guests (623)
    All room types
    All languages

    Show reviews that mention 

    Showing 224 verified guest comments
    12345
    7.2
    Very good
    Yudhika
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 1 night in May 2019

    My Worst Experience With Novotel”

    I've had good experience with Novotel hotel around the world. But, this was my bad one. I checked in at 18.00, felt the aircon got problem. The engineer fixed the aircon in my room for 15 minutes at 21.00. When It finished, they assured me all problems already solved. At 03.00 AM in the morning, I woke up with all sweat and relized the aircon in my room still got problem. Again, I complained to hotel and they sent another engineer. After 15 minutes of noisy work, again, they made sure the aircon already normal. But what happened then, I complain again at 8.00 in the morning and again, they sent another engineer. I wrote complaint letter when I check out. I should had been moved to another room at the first place Unfortunetaly, no one from hotel had contacted me to respon my complaint until now. I believe Novotel hotel still has good reputation worldwide, but Novotel Samator Surabaya has to hardly learn and catch up to build their own reputation.

    Reviewed May 20, 2019

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    DearYudhika, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our property and service during your stay in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded May 23, 2019
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    CHRISTIAN from France
    Couple
    Superior King Bed
    Stayed 1 night in September 2019

    Very good hotel”

    I found novotel standards when i arrived to this hotel in SURABAYA. Big room, big bath room always clean. Good and huge breakfast. Polite and helpfull staff very professional. But the location is outside the city between train station and airport (around 110 000 IDR by taximeter blue bird).

    Reviewed September 18, 2019

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    Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded September 26, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    TONY from Singapore
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 1 night in August 2019

    Excellent hotel !”

    I love Accor's Novotel hotel chains, and this one is so perfect ! Love it. Will always stay here next time I go to Surabaya again.

    Reviewed September 02, 2019

    See room deals

    Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded September 26, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Ageng from Indonesia
    Couple
    Superior King Bed
    Stayed 1 night in June 2018

    the best in Surabaya Timur”

    amazing hotel, the best in Surabaya Timur

    Reviewed June 30, 2018

    See room deals

    Dear Ageng, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

    Responded December 21, 2020
    Novotel Samator Surabaya Timur
    8.0
    Excellent
    Nuni from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 2 nights in February 2019

    New cozy hotel”

    New hotel with mostly friendly staff, spacious and clean room with beautiful night view of Surabaya. The location far from the center of the city... the breakfast menus offered not to many option and the restaurant isn't too big. One thing that i wasn't satisfied with is that i booked for non smoking room, but at my arrival time those room are full occupied...

    Reviewed April 19, 2019

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    Dear Nuni , We very much appreciate your comments regarding your Visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded April 22, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Devi from Indonesia
    Family with young children
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2019

    EXCEPTIONAL !”

    The hotel is sparking clean compared with previous Novotel in my city, chamber quality pillow, plenty of breakfast menu. PERFECTION !

    Reviewed December 27, 2019

    See room deals

    Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

    Responded December 21, 2020
    Novotel Samator Surabaya Timur
    8.8
    Excellent
    Cincin from Indonesia
    Business traveler
    Superior King Bed
    Stayed 2 nights in November 2018

    New Hotel, Superb Staff, Far From City”

    It's a new hotel, so everything was really clean and neat. The Loby was beautiful and check in process was fast and efficient. All the staff were polite and helpfull. Air circulation in smoking room was not very good, the smoke and the smell stay too long, the exhaust fan power was not strong enough and the room had not enough ventilation. The breakfast buffet was taste ok, yet lacked of variation. I expected more since it's a 4 star hotel. I won't recommend the dinner buffet (paid for Rp 150.000,-). The taste was so average and the variation was not even half from the breakfast. The buffet looked full only because they spread the dessert all over the table. Summary : Plus : New Hotel, Cleanliness, Very Quiet, Clean Bathroom, Great Hot Shower, Comfort Bed and Pillows, Polite and Helpful Staff, Efficient Check in/out Minus : Location far from City, Food Variation, Air Circulation in Smoking Floor/Room, Connecting doors not sound proof. Still the best hotel in area.

    Reviewed November 28, 2018

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    Dear Cincin, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

    Responded January 11, 2019
    Novotel Samator Surabaya Timur
    9.2
    Exceptional
    Pu from China
    Business traveler
    Superior Suite with King Bed
    Stayed 2 nights in July 2018

    good for recommendation”

    it is a very good experience to stay in this hotel, it is new hotel with good facilities, like swimming spool and fitness center, especially, I booked a biggest room at highest price from Agoda, but agoda did not include the breakfast, it made me angry, but the receiption of hotel added the breakfast free for me, it is very nice, thanks for that.

    Reviewed August 09, 2018

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    Dear Ms. Pu, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

    Responded January 11, 2019
    Novotel Samator Surabaya Timur
    9.2
    Exceptional
    Yuanita from Indonesia
    Group
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2020

    Good Hotel”

    It was a good stay. Nice hotel, the room is spacious, and the price is quite cheap for this 4 star hotel. The staff responded well to our request. Recommended for anyone who wish to stay in this hotel. Quite great location too.

    Reviewed January 03, 2021

    See room deals

    Dear Yuanita, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with a nice hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager

    Responded January 11, 2021
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Devi from Indonesia
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2019

    PERFECTION!”

    Spacious room, chamber quality pillow, superb buffet breakfast, sparkling clean hotel area,good value, warm welcome, there is mini mart in the same area, reasonable price and comfort gym area..

    Reviewed December 27, 2019

    See room deals

    Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

    Responded December 21, 2020
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Dian from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in October 2018

    Exceptional”

    It's always one of my top choice - i always come back whenever im in Surabaya

    Reviewed October 08, 2019

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    Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded October 23, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Wijoyo from Indonesia
    Business traveler
    Superior King Bed
    Stayed 2 nights in July 2019

    Joe”

    the best novotel i have stayed so far in Indonesia

    Reviewed July 23, 2019

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    Dear Wijoyo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded July 28, 2019
    Novotel Samator Surabaya Timur
    8.4
    Excellent
    selvie from Indonesia
    Business traveler
    Superior King Bed
    Stayed 2 nights in July 2018

    Clean and comfort”

    Clean and comfort but the staff not really nice though. i went to spa and i forgot to take my card access in the room,then i ask the staff to help me open the door after the spa session. the staff told me to wait for the manager to come and said the master keys was with manager. any hotel can re access the card for the room as long as the customer can answer all the confidential data for the booking.

    Reviewed July 19, 2018

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    Dear Mr. Selvie, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

    Responded January 11, 2019
    Novotel Samator Surabaya Timur
    9.2
    Exceptional
    Ondrej from Czech Republic
    Business traveler
    Superior Suite with King Bed
    Stayed 3 nights in October 2019

    Great stay”

    Very clean and spacious room. Great staff from FrontDesk. New hotel in a new complex. Indomaret close to hotel, ATM as well. Good breakfast but not huge range... but still enough.

    Reviewed November 01, 2019

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    Dear Ondrej, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded November 17, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Septianus from Indonesia
    Family with young children
    Superior King Bed
    Stayed 2 nights in December 2018

    Good New Hotel”

    The hotel is great. We got a good breakfast and for anything that we missed, we simply could go downstairs to the nearest convenience store (the same building area). The only comment is that since this is a newly opened hotel, then the green scenery is still on progress. Perhaps in our next visit we can see bigger tree and lavish green surroundings.

    Reviewed May 09, 2019

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    Dear Septianus, We very much appreciate your comments regarding your visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded May 23, 2019
    Novotel Samator Surabaya Timur
    6.8
    Good
    andi from Indonesia
    Business traveler
    Superior Room - 2 Single Beds
    Stayed 3 nights in January 2020

    In the middle between city and airport”

    for business , time to get to the airport should be consider. the location is perfect, near to rungkut industrial area where my business partner location

    Reviewed January 21, 2020

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    10.0
    Exceptional
    andreas from Indonesia
    Couple
    Superior King Bed
    Stayed 1 night in May 2018

    nice swimming pool”

    fancy hotel, nice swimming pool reasonable price

    Reviewed May 19, 2018

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    Dear Mr. Andreas, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

    Responded May 24, 2018
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Dian from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in October 2018

    Exceptional”

    New Hotel, close to Juanda airport Private and clean, and good for price.

    Reviewed October 08, 2019

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    Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded October 23, 2019
    Novotel Samator Surabaya Timur
    9.2
    Exceptional
    Erlinda from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in May 2018

    Exceptional”

    Hotelnya masih baru. Kamar nya bersih dan sarapan nya banyak pilihan n enak. Sayangnya di sekitar hotel tidak ada tempat makan selain di hotel..

    Reviewed May 20, 2018

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    Dear Ms. Erlinda, Terima kasih Anda sudah menyempatkan waktu untuk menulis ulasan tentang pengalaman menginap Anda bersama Novotel Samator Surabaya Timur. Kami sangat senang bahwa kebersihan dan sajian sarapan yang kami hidangkan sudah bisa memenuhi standard Anda. Sejali lagi terima kasih, kami siap untuk menyambut Anda kembali di Novotel Samator Surabaya Timur. Salam, Chairuddin Langkat General Manager Novotel Samator Surabaya Tmur

    Responded May 24, 2018
    Novotel Samator Surabaya Timur
    8.8
    Excellent
    linda from Indonesia
    Couple
    Superior King Bed
    Stayed 1 night in January 2019

    Amazing hotel and value money”

    Staffs are good, locations okay, there is mini mart and coffee shop behind. Room is clean and wide. Me and hubby have a pleasant stay here.. Just a little request for better taste breakfast menu💕 Will book for another visit next time!

    Reviewed January 14, 2019

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    Dear Ms. Linda , We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded January 21, 2019
    Novotel Samator Surabaya Timur
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