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Very good7.5
Based on606reviews
Novotel Shenzhen Watergate
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7.5 Very good location
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7.5Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

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Standard Twin Room
  • City view
  • 32 sq.m.
  • 2 single beds
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Superior Twin City View
  • City view
  • 32 sq.m.
  • 2 single beds
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Superior Queen City View
  • City view
  • 32 sq.m.
  • 1 queen bed
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Superior Suite 1 Queen Bed
  • City view
  • 50 sq.m.
  • 1 queen bed
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Standard Queen Room
  • City view
  • 32 sq.m.
  • 1 queen bed
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Superior Queen
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    Standard 2 Single Beds
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      Standard Queen
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        Superior Queen Suite
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          Superior Queen
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            Superior Twin Suite
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              Superior Twin
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                Standard 2 Single Beds
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                  Standard 2 Single Beds
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                    Standard Room with Queensize Bed
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                      Standard Queen
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                        Standard 2 Single Beds
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                          Standard Queen
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                            Standard Single
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                              Superior Twin
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                                Standard Queen
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                                  Superior Twin Suite
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                                    Superior Queen Suite
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                                      Standard Queen
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                                        Standard Room with Queensize Bed
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                                          Superior Twin
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                                            Superior Queen
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                                              Superior Twin
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                                                Superior Twin
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                                                  Superior Queen
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                                                    Superior Twin
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                                                      Standard Queen
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                                                        Superior Queen
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                                                          Superior Queen
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                                                            Standard Room with Queensize Bed
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                                                              Standard Room with Queensize Bed
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                                                                Standard Room with Queensize Bed
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                                                                  Nearest essentials

                                                                  • Airports
                                                                    • 31 km
                                                                    • Hong Kong International Airport (HKG)
                                                                    • 31 km
                                                                    • Shenzhen International Airport (SZX)
                                                                  • Bus and rail stations
                                                                    • 450 m
                                                                    • Hongling South Metro Station
                                                                    • 500 m
                                                                    • Science Museum MTR Station
                                                                  • Hospital or clinic
                                                                    • 1.2 km
                                                                    • Sun Hospital
                                                                  • Pharmacy
                                                                    • 800 m
                                                                    • Nep-Star Drug Store
                                                                  • Convenience store
                                                                    • 1 km
                                                                    • 7 Eleven
                                                                  • Cash withdrawal
                                                                    • 450 m
                                                                    • ATM

                                                                  More about Novotel Shenzhen Watergate

                                                                  An overview

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                                                                  What they offer

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                                                                  Some helpful facts

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                                                                  Verified traveler reviews

                                                                  Agoda Reviews (606)
                                                                  Booking.com Reviews (736)

                                                                  5.3

                                                                  Filter by traveler type:
                                                                  • Cleanliness 8.0
                                                                  • Facilities 7.0
                                                                  • Location 7.5
                                                                  • Room comfort and quality 7.9
                                                                  • Service 7.6
                                                                  • Value for money 7.6
                                                                  • Cleanliness 8.1
                                                                  • Facilities 7.1
                                                                  • Location 7.5
                                                                  • Room comfort and quality 7.8
                                                                  • Service 7.7
                                                                  • Value for money 7.5
                                                                  • Cleanliness 7.8
                                                                  • Facilities 6.8
                                                                  • Location 7.5
                                                                  • Room comfort and quality 7.8
                                                                  • Service 7.3
                                                                  • Value for money 7.6
                                                                  • Cleanliness 8.0
                                                                  • Facilities 8.0
                                                                  • Location 7.5
                                                                  • Room comfort and quality 7.7
                                                                  • Service 7.6
                                                                  • Value for money 7.6
                                                                  • Cleanliness 8.7
                                                                  • Facilities 6.7
                                                                  • Location 7.4
                                                                  • Room comfort and quality 8.6
                                                                  • Service 8.1
                                                                  • Value for money 7.9
                                                                  • Cleanliness 7.5
                                                                  • Facilities 6.7
                                                                  • Location 6.7
                                                                  • Room comfort and quality 7.3
                                                                  • Service 8.0
                                                                  • Value for money 8.0
                                                                  • Cleanliness 8.1
                                                                  • Facilities 6.5
                                                                  • Location 7.7
                                                                  • Room comfort and quality 8.3
                                                                  • Service 7.7
                                                                  • Value for money 7.9
                                                                  Provided by verified guests of Agoda
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                                                                  Room type
                                                                  • Standard Queen Room
                                                                  • Standard Twin Room
                                                                  • Superior Queen City View
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                                                                  Showing 581 verified reviews
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                                                                  8.0
                                                                  CHAN from Hong Kong
                                                                  Couple
                                                                  Superior Suite 1 Queen Bed
                                                                  Stayed 1 night in November 2016
                                                                  Good location”
                                                                  Good location , room is clear and big
                                                                  Reviewed June 11, 2017
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                                                                  8.4
                                                                  CHUEN from Hong Kong
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 1 night in March 2017
                                                                  Clean & Tidy Hotel”
                                                                  The location of this hotel is very good for me! The room is clean & tidy! Check-in & Check-out time is faster than what I expect!
                                                                  Reviewed May 04, 2017
                                                                  Dear Mr Chuen, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  8.4
                                                                  CHUEN from Hong Kong
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 1 night in January 2017
                                                                  Clean & Tidy Hotel”
                                                                  The location of this hotel is very good for me! The room is clean & tidy! Check-in & Check-out time is faster than what I expect!
                                                                  Reviewed May 04, 2017
                                                                  Dear Mr Chuen We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  8.4
                                                                  CHUEN from Hong Kong
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 1 night in December 2016
                                                                  CLEAN & TIDY HOTEL”
                                                                  The location of this hotel is very good for me! Room is clean and tidy! Check-in & Check-out time is faster then my expect.
                                                                  Reviewed May 04, 2017
                                                                  Dear Mr Chuen We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  6.0
                                                                  SO from United Kingdom
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 1 night in February 2017
                                                                  Good location but room is not clean”
                                                                  Good location . It's just nearby the mtr station . But the room is not clean and a lot of cigarette smell . A typical of China smell lol
                                                                  Reviewed April 06, 2017
                                                                  Dear Ms So Thank you for taking the time to tell us about your experience at the Novotel Shenzhen Watergate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  8.8
                                                                  Aurelie from Singapore
                                                                  Business traveler
                                                                  Standard Queen Room
                                                                  Stayed 1 night in February 2017
                                                                  very good”
                                                                  very convenient hotel well situated
                                                                  Reviewed March 01, 2017
                                                                  Dear Mr Aurlie, We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  6.0
                                                                  Tsang from Hong Kong
                                                                  Group
                                                                  Superior Suite 1 Queen Bed
                                                                  Stayed 2 nights in October 2016
                                                                  Big room”
                                                                  A big room with one king size bed.
                                                                  Reviewed February 18, 2017
                                                                  Dear Mr Tsang,We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  8.0
                                                                  Lam from China
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 1 night in January 2017
                                                                  Good location”
                                                                  Worthwhile to stay here Good location
                                                                  Reviewed February 05, 2017
                                                                  Dear Mr Lam ,We very much appreciate your comments regarding your stay at the Novotel Shenzhen Watergate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  8.0
                                                                  Ling from Hong Kong
                                                                  Group
                                                                  Standard Twin Room
                                                                  Stayed 1 night in December 2016
                                                                  Good”
                                                                  Good
                                                                  Reviewed December 25, 2016
                                                                  Did you find this review helpful? |
                                                                  6.4
                                                                  Lucie from Hong Kong
                                                                  Couple
                                                                  Standard Queen Room
                                                                  Stayed 2 nights in December 2016
                                                                  Overall good but poor staff”
                                                                  I would recommend as it was clean, the location is great and price is low. However the night staff had trouble speaking a proper English. For 2 people they only gave us 1 key (and there was no extra one in the room for the electricity), so when I came back separately from my partner at the hotel and asked to prepare a second key for him later, they told me it wasn't possible. So I had to wake up in the middle of the night to open the door as he couldn't be let in... Also the room smells a lot like cigarette.
                                                                  Reviewed December 23, 2016
                                                                  Dear Ms Lucie,Thank you for taking the time to tell us about your experience at the Novotel Shenzhen Watergate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will be as soom as possible training the staff English and offer the nice service to the guest At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
                                                                  Responded May 29, 2017
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                                                                  Novotel Shenzhen Watergate
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                                                                  Superior Suite 1 Queen Bed booked 8 hours, 13 minutes ago
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