Novotel Singapore Clarke Quay Hotel
Novotel Singapore Clarke Quay Hotel
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"Great location , close to restaurants and shopping ."

Roy

|

April 8, 2018

Standard Queen - Guestroom Novotel Singapore Clarke Quay Hotel
Standard Queen - Guestroom
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Lobby Novotel Singapore Clarke Quay Hotel
Lobby
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Interior view Novotel Singapore Clarke Quay Hotel
Interior view
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Swimming pool Novotel Singapore Clarke Quay Hotel
Swimming pool
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See map Novotel Singapore Clarke Quay Hotel
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Excellent
Location
8.8
See all 49 photos Novotel Singapore Clarke Quay Hotel
See all 49 photos
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Novotel Singapore Clarke Quay Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 3252 reviewsSee what guests said
7.9
/
10
Excellent cleanliness
8.1
Recommended by 90% of guests
Value for money7.5
Distance to city center0.5 km
Location rating8.8
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport17.8 km
  • 350 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked 4 hours ago | 10 travelers are looking at this property right now
Executive Twin Room
Executive Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
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Standard Queen
Standard Queen
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Superior Twin
Superior Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Superior King
Superior King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Premier Room Twin Bed
Premier Room Twin Bed
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds
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Premier Suite King
Premier Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Superior 2 Single Beds
Superior 2 Single Beds
...
  • Room size: 32 m²/344 ft²
  • Bay view
  • 2 single beds
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1 King Bed Executive
1 King Bed Executive
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
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Premier Room 1 King Bed
Premier Room 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
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Superior Double Room with Bay View
Superior Double Room with Bay View
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 super king bed
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What people love about the property

  • "For hotel the room are clean and spacious, foods are good"

    Herry

    |

    February 3, 2018

  • "Place was great and close to many popular spots in the lion city."

    raphael

    |

    January 27, 2018

  • "Clean rooms, good breakfast."

    Bambang

    |

    January 17, 2018

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More about Novotel Singapore Clarke Quay Hotel

More about Novotel Singapore Clarke Quay Hotel

"Good location and friendly staff."

Romina

|

February 27, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Billy Bombers @ The Central
310 m American, Diner
Draft and Craft
690 m American, Bar, Mexican
Omakase Burger
820 m American, Fast food
Asian cuisine
Asian cuisine
Fun Toast Liang Court
50 m Asian, Singaporean
Yayoiken
50 m Asian, Japanese
Shin Minori Japanese Restaurant
200 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Hung Kang - Teochew Restaurant
590 m Chinese
PurPle TurTle
720 m Chinese
Yan Palace in Chinatown
740 m Chinese

What they offer

"Very good location."

noppamas

|

March 17, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (3252)Booking.com Reviews (3273)
7.9
/
10
Cleanliness8.1
Facilities7.9
Location8.8
Room comfort and quality7.9
Service8.0
Value for money7.5
Provided by verified guests of Agoda
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All guests (3252)
All room types
Showing 2851 verified guest comments
12345
8.4
Excellent
Faustino from Brunei Darussalam
Couple
Standard Queen
Stayed 2 nights in November 2018
Excellent Location and good quality ”
The hotel is in the center of all the activity, close to main roads and subways. Walking sistance to Clarke Quay. Good rooms and a nice breakfast.
Reviewed November 12, 2018
9.2
Exceptional
Marina from Malaysia
Solo traveler
Standard Queen
Stayed 1 night in October 2018
Good location ”
Short walking distance from Clark Quay. Shops for food and necessities nearby. Rooms with balcony have an awesome view!
Reviewed November 04, 2018
9.6
Exceptional
Fadzillah from Singapore
Family with young children
Premier Suite King
Stayed 1 night in October 2018
Staycation”
The hotel service is 5 star. CS is reliable and friendly. The breakfast is nice however the juice is abit sour. The pool temperature is nice but need baby pool or the kids pool. Our room is Premier Suite King is big and clean. We love the bathub Jacuzi is superb. If they can give us bath foam will be nice. We request for a bucket of ice cube and it is very reliable. Thank you so much. The Liang Court shopping mall and the 2 mins walk to the Fort Canning MRT is very good location. The view from our room, facing the city view is incredible. It is facing the MBS and the Clark Quey. During our stay is the Halloween Week and the Clark Quey have some Halloween's parties. It is a nice memorable trip. The kids love it and had alot of fun. We will return back for sure and tried other rooms facilities. Thank you.
Reviewed October 29, 2018
8.0
Excellent
kazuyuki from Thailand
Family with teens
Executive Twin Room
Stayed 3 nights in April 2018
Very good location”
We can go anywhere without issue
Reviewed October 26, 2018
9.6
Exceptional
Ka from Hong Kong
Couple
1 King Bed Superior
Stayed 3 nights in October 2018
Perfect location, clean rooms and nice service”
We lived there as a couple. We enjoyed the beautiful view from our room of the Clarke Quay. It was romantic. The location was excellent with just 5 mins walk to the blue line and 10 mins walk to the purple line of MRT. Close to Song Fat and the Clarke Quay. Room is big enough and very clean. One minor point to mention is the swimming pool is a bit small.
Reviewed October 18, 2018
10.0
Exceptional
Arthur from Australia
Couple
Standard Queen
Stayed 2 nights in September 2018
Couldn't pick better.”
We stayed he for 2 nights on a weekend break in the middle of a 2 week Bali holiday .As time was short staying here in the heart of Singapore was perfect. Everything about the hotel was all we could have asked for. Breakfast was expansive and being buffet we were well filled up for our days of sightseeing. Everything needed is at the front door. Excellent choice of hotel.
Reviewed October 07, 2018
8.8
Excellent
Angela from United Kingdom
Group
Superior Twin
Stayed 7 nights in September 2018
Nice but the hotel needs some updating - it’s a little dark in some areas ”
Lovely staff, but is in need of refurbishment as it’s a little dated for my taste. Location is great for bars restaurants and night life
Reviewed October 05, 2018
8.4
Excellent
RAMESH from Malaysia
Couple
Standard Queen
Stayed 1 night in September 2018
Excellent”
What an excellent room I got on my vacation here in Singapore, the Bay View it was. Just like the city, the room and the hotel itself was sparking clean. I however have to give a thumbs up to your staff Ani for her excellent hospitality. My stay has become a memorable one.
Reviewed October 01, 2018
6.8
Good
Rachel from United States
Family with young children
Premier Suite King
Stayed 3 nights in August 2018
Nice Updagrade”
We were pleased to get an upgrade to a family room with a kid theme and two kid cots. Good location for Clarke Quay but had to Uber to all destinations. Never used the pool - it was not convenient to reach it because you had to go around and about way to get there, and not many lounge chairs for guests. Breakfast was fine; there was a good enough selection but the staff had a hard time keeping up with the crowd and often times there were empty dishes. The Club Lounge was not very good - small and cramped and the food was lacking.
Reviewed September 29, 2018
10.0
Exceptional
soo from Singapore
Couple
Standard Queen
Stayed 1 night in August 2018
Best ”
Best service
Reviewed September 26, 2018
5.6
Karen from Hong Kong
Business traveler
Standard Queen
Stayed 2 nights in September 2018
Above average”
There was no staff helping guests with taking taxi, and no offer of cab calling service. Entrance to lower lobby was very smelly . Room is ok yet the hairdryer attacked to the wall was broken and I was surprised why no one checked on that before guest arrival.
Reviewed September 24, 2018
Dear Karen, Thank you for sharing your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am disappointed to hear that your experience was not as good as expected, please accept my sincerest apologies. We normally receive compliments about our Concierge team’s courteousness and efficiency thus to receive your feedback is very concerning. I wish to assure you that this is not the usual standard we set and I have addressed this matter with the team accordingly. Meanwhile, our executive housekeeper has been advised to step up on our daily room inspection to ensure that the facilities and fixtures in our rooms are consistently at the highest standards for the next guest. It is disappointing that we were unable to provide you with a pleasant experience during your recent visit hence I sincerely hope that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager
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Novotel Singapore Clarke Quay Hotel
7.2
Very good
Daniel from Hong Kong
Business traveler
Standard Queen
Stayed 1 night in September 2018
clean room , excellent foods, staff average...”
I have requested a late check-out time (13:00) rather than 12:00, even I was willing to pay for it, but the night shift lady has been rejecting my request. That was unimpressive. Anyhow, the morning shift man has been no problem with my request and extended my late-check out time. Overall, others facilitates including the room has been excellent.
Reviewed September 20, 2018
5.6
Jan from Vietnam
Business traveler
Standard Queen
Stayed 1 night in September 2018
Good location”
This hotel has a good and central location on Clarke Quay. I did not join the breakfast so I can not judge on this one. The staff managed to loose my luggage after storing it in the hotel after checking out. However after 15 minutes of search they managed to recover it on a different floor! The hotel is not of newer date and condition is considered average. I believe there are better options nearby at same price level
Reviewed September 20, 2018
Dear Jan, Thank you for your review of your recent stay at the Novotel Singapore Clarke Quay. While I am glad that you were pleased with the hotel’s central location, I am sorry to note your disappointment with the rest of your stay. There are times when some pieces of our guests’ luggage are stored near the reception counter on the 7th floor instead of at the concierge counter on the 1st floor and it seems that this was the case in this instance. Please accept my sincerest apologies for the inconvenience this has caused you. I also note that you were disappointed with the condition of the hotel hence I wish to assure you that we will strive harder to ensure that our products and services consistently meet the high standards expected of the Novotel brand. I sincerely hope that this experience does not keep you from staying with us again and that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager
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Novotel Singapore Clarke Quay Hotel
9.6
Exceptional
Vincy from Australia
Couple
Standard Queen
Stayed 5 nights in September 2018
Couples are having holiday”
The hotel is located in very good location. It is closed to MRT, restaurants, pubs, Chinatown. The facilities are good with friendly staff. However, the rate when we got was expensive due to F1 time.
Reviewed September 15, 2018
6.4
Good
Brendon from Thailand
Business traveler
Standard Queen
Stayed 4 nights in September 2018
Run down and poorly maintained - but great location”
Got checked into a room where the power did not work. Had to wait half-an-hour before I could get into the room next door where one phone handset and the bedside power points did not work. Notified the hotel and the duty manager called me and promised she'd send someone to fix it the next day but must have forgotten because there was no follow up. Having said all that the room was clean and tidy. Location is great - right in Clarke Quay so plenty of restaurants and bars around. 20 minutes walk to downtown. Close to the MRT. Supermarket in the basement level of the attached mini shopping centre. I would stay there again if location was important or if I was prepared to take a slightly run down property for a slightly cheaper price.
Reviewed September 15, 2018
6.0
Shina from Singapore
Couple
Premier Suite King
Stayed 1 night in July 2018
Facilities is horrible”
toilet lights went off out of sudden. horrible experience. Handy man came and check took quite awhile to rectify. Wasted an hour
Reviewed September 13, 2018
6.0
brendan from Fiji
Couple
Standard Queen
Stayed 2 nights in September 2018
couple”
great place, great location ,will stay again
Reviewed September 13, 2018
9.6
Exceptional
Angel from Spain
Family with young children
1 King Bed Executive
Stayed 1 night in May 2018
Very Helfull with the kids”
Our stay there was great, it is not the first time, and it won't be the last
Reviewed September 05, 2018
3.6
Oubed from United Kingdom
Couple
Standard Queen
Stayed 1 night in August 2018
Stay clear ”
The location was great and the only positive. The AC would not work and even though I called to report the problem no resolution was made. The toilets would not flush. The carpets throughout the hotel are dirty and filthy. The hotel requires modernising and some maintenance is required. Worst part of my holiday was this hotel.
Reviewed August 29, 2018
Dear Oubed, Thank you for your feedback regarding your recent stay at the Novotel Singapore Clarke Quay. While I am glad that you were pleased with the hotel’s convenient location, I am sorry to read about the issue you encountered in your room and about how it wasn’t resolved although it was reported. Kindly accept my sincerest apologies for the inconvenience this has caused you. Please rest assured that your feedback has been addressed with the team and appropriate action has been taken to ensure that this does not happen again in the future. I do hope that we get an opportunity to make up for the inconvenience you encountered and regain your confidence in the hotel. We look forward to welcoming you back and providing you with a better stay experience in the future. Yours sincerely, Alan Burrows General Manager
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Novotel Singapore Clarke Quay Hotel
9.6
Exceptional
dennis from Australia
Couple
Standard Queen
Stayed 2 nights in August 2018
Exceptional”
Perfect
Reviewed August 24, 2018
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