Cleanliness is not a priority”

Booked 9 suites but when we arrived at 11pm my room was still not available. They compensated me & my family eoth dinner though. When we got to our room, sheets were half dry/ half moist.. whote sheets would have black spots in the pillow.. carpet had stains. Rooms were spacious but their bathrooms are terrible. Toilet needs more room. You cannot do your business with the the door closed.. bathrooms are very cramped. Alrhough we had 3 small ones.. can’t they provide 1 decent 1 per suite? Breakfast for 7 days were the same.. no change

Excellent place to stay”

I honestly did not expect such big room with this money. I came with wife and 2 kids. Huge space to live and relax. Even the room had 3 bathrooms. The stuff were good. I did not take their buffet breakfast, but food shops were nearby. If you can resist the heat, you can walk into the Mall of Emirates. I recommend travellers not to spend much money on hotel rooms as you will stay less in there and will be engaged with other activities. But when we were exhausted, this hotel room made us feel better. Like I have mentioned before, one of the largest mall was in walking distance, MRT also comes with the same walking distance. I was happy and if I come to Dubai again, I will select this hotel for sure. I wish they will maintain their quality all the time.

Exceptional”

First time stay in Al Barsha with the intention of bringing the kids to MOE and around. Thumbs up to reception desk for upgrading our room from the standard. MR MIZAN is a one stop resource information center, clear and truthful and very considerate. You are the reason my family stay was so good in Dubai. Thank you Novotel Al Barsha for a great stay

Good Location to Mall & Metro”

The hotel is close to Emirates Mall and Metro station. It's all in 10 mins walk so it's very convenient for shopping and go out somewhere that Metro can access. The room is big and comfortable. The only one thing that made our stay not prefect was the water in shower ran very slow and water leaked to the floor outside the shower.

Exceptional”

It is absolutely an underrated hotel. Deserve 4 star. All is nice and well maintained; lobby and entrance area very welcoming as well as all the staff. Novotel has a very, very kind and caring personnel. All around in the hotel. The food was good; however we experienced a long waiting time when ordering a la carte in the restaurant and at the pool side. 45-60 minutes. Long time when you have small children at the table. The location is excellent; just next to metro station and the highway 11 going North and South. We rented a car and had no problem in finding our way around due to proper and excellent signing. Dubai is an Eldorado for kids...we have a lot we didn't make even we were here for a week. Next time.......

Great!”

We were well taken care of during our stay! Room was clean, too. However, there was a gap between bathroom shower door and the wall, which would leave the bathroom floor wet most of the time. Required extra floor towels to lay the floor. Nevertheless, special thanks to Nestle, Mohammed, Mizan and Tinoy for their kindness and professionalism!

Succes full family stay in a more that 3 star hotel”

It is absolutely an underrated hotel. Deserve 4 star. All is nice and well maintained; lobby and entrance area very welcoming as well as all the staff. Novotel has a very, very kind and caring personnel. All around in the hotel. The food was good; however we experienced a long waiting time when ordering a la carte in the restaurant and at the pool side. 45-60 minutes. Long time when you have small children at the table. The location is excellent; just next to metro station and the highway 11 going North and South. We rented a car and had no problem in finding our way around due to proper and excellent signing. Dubai is an Eldorado for kids...we have a lot we didn't make even we were here for a week. Next time.......

1st timers to Dubai..”

Pros- Price was affordable for 5nights - Location is fantastic, 5-10 mins walk, cross the street on the right side, in front of the Mr Crab, will reach the Entrance A of The Mall of Emirates. -The room is made up daily, there will be a choice like an eco frindly type if u want new sheets & towels. 2 bottles provided aft the clean the room. 24/7 food service incase of hunger, just a call away, prices are affordable 45-80 dirham.. - staff are friendly, they will greet customers are back. They speaks perfect english.. -the room itself is large, with a dining area provided, just like in the picture. There is a small counter that is esp for those atttractions tickts, whic u can purchase. Cons - the hotel is adjoined to Ibis Hotel, not a bad thing. Only a swing door in between the 2 hotels.. -check ins was slightly late, like 45 mins to 1 hr wait.. due to my request of non smoking room which was stated like 2-3 mths ago.. lol we were offered a welcome drinks while waiting.

Good stay at Suites Novotel / Very good for a 3 stars hotel”

Just 5 mins walk to Mall of Emirates. Very Spacious (48 m²/517 ft²) as shown in the pics - two shower rooms, one with bathtub, however only one toilet separately from shower. rooms. Staff are helpful and friendly. Good service at the restaurant. The breakfast buffet spread wasn't that great. May request for scrambled / poached egg or omelette. Cappuccino/ Latte as well.

Excellent hotel”

Excellent hotel. Gave us early checkin at 9am. Lovely restaurants within 100 meters to the hotel. Walking distance to Mall of Emirates and Dubai Metro Red Line. Clean, tidy and refreshing rooms. Nandos right in the lobby of the hotel. Had a great time

Excellent”

Stayed there in May 2017 with my family. The family suite is nice with two separate beds, one queen size and one for kid. And the room has three half bathrooms - two only for shower and third one is a toilet. The pool and the gym facilities were also nice and the staff was courteous and smiling. Price wise, slightly a bit more, but It is a good experience and stay. The breakfast could have had a little more items, especially for vegetarians, but overall I liked my stay there.

Value for Money (especially on entertainer voucher”

It was very pleasant especially because of the location. The room was spacious and very tidy. Breakfast was just ok... They were having good variety of fruits and juices but the menu should have other variety as well..

fantistic moments with friends”

Fantastic moment with my friends. My friend and i enjoy lovely breakfast. Nearby to metro station.there is fewer restaurants, cafes and bar. 5min 10min walking to shopping mall. Our room simple n nice view for two of us.

nice and clean hotel. staff was very professional.”

We took the room with a sofa bed as we had two kids. There is a curtain that separates the kids area and the adults area and the kids enjoyed that. They also had a separate shower room. The TV set could turn both ways so the kids could lie down on their sofa bed and watch tv too. Nice sofa area for the adults to do any written or computer work.

Comfortable stay”

It was a good experience. With the price paid, it is worth the money. Breakfast buffet wasn't too good but acceptable. Comparing with other economical express hotel, one disapointment is it does not have WIFI internet in the room.

excellent location, comfortable room ”

It was not the first time I stayed. The location is excellent just 3 mins away from Mall of Emirates. You find everything inside the mall so no need to go anywhere to shop. The room is comfortable except that the toilet is separate with the bath room. Overall experence is good. Will come back again.

Well appointed room, helpful staff, great position”

Our stay at the Suite Novotel Mall of the Emirates was excellent, our room was clean, very well appointed and the hotel staff were nice and very helpful, nothing was to much trouble. If we return to Dubai we will stay at this hotel again

Great Hotel with superb Service”

it's a repeated stay at this hotel, and that speaks for itself. the staff is very friendly, with nice facilities given the price. would definitely pick this over ibis next door. great also for glocery shopping that it's so close to mall of emirates. overall, its a very satifying stay again at this hotel, and it's still highly recommended.

Nice place”

the hotel is beautiful but far away from dubai. the best thing is that emirates mall is just next to it. but they tell you the station is close when in fact it is not as you expect, especially in the summer.

hotel near Mall of Emirates ”

The hotel is across the Mall of Emirates, separated by a road. It is next to Ibis. We go around by taxi mainly but have also tried the Dubai metro. Both very convenient to get to the hotel. The room is just like what the photos in the website shows. Comfortable beds, good size bath room and quite. Breakfast was included in the rate that we booked thru agoda. It includes ala carte hot items and buffet of bread, pastry, juices, fruits, coffee and tea. I find the buffet spread too limited but the ala carte hot dish is very good. Didn't try to use the swimming pool as it was cool when we were there in Dec. The flat screen in the room is a nice touch. However, there is a lack of bathroom toiletries. It only has soap, bath gel and shampoo. Hotel staff is friendly but service at the café is a bit slow.