Location rating score
"the staff are so kind and friendly to help us."
Kah - April 13, 2017
900 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||7.7|
|Nearest airport||Juanda International Airport (SUB)|
|Distance to airport||10.5 km|
Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Novotel Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Novotel Surabaya Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Surabaya with private transportation, the resort can arrange both taxis or car rental.
Novotel Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Generous size of room, friendly staff."
March 2, 2020
"Rooms are great and staff excellent."
April 11, 2017
"Nice place and comfortable"
October 14, 2019
The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
"We had a very nice journey in this hotel."
April 11, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Hotel in the process of upgrading”
The Novotel Surabaya is not a new hotel ... but it is getting renovated right now. I was given a room that was "just" completed with the renovation. These are the observations: 1. there was still a residue paint smell in the room 2. wiring cables - suspect 1 was for the future telephone, 1 was for the hair dryer - were still exposed waiting to be connected to the planned devices 3. when it rained I could hear water dropping onto the ceiling (note that I stayed in a room on the third floor - the highest - and thus I suspect there might be leak in the roof) 4. the light switches for the bathroom are not located in a convenient location for the guests 5. the front desk seems very busy - I tried to call the front desk twice to enquire about the login options for the wifi provided, but there was no one picking up the phone. 6. the shower area is a new concept, nice - clean, bright and spacious - but the plumbing is not good enough such that water actually leaks into the bedroom area 7. while not a major issue, the renovation works continued till about 9pm and started around 8am the next morning so if you are looking to get some rest and relax wait till the renovations are over Otherwise, it is a good hotel to consider when staying in Surabaya
Great stay in a well designed hotel room”
I stayed two night in the Novotel Surabaya in an Executive King room.. The room was Scandinavian modern, clean and comfortable. Yes, the shower is has glass walls on two sides, but there is a curtain if you are sharing the room. The TV has several international channels. By far this was my favorite room of my two week stay on Java. Staff were competent and always busy. The grounds were beautiful and there was good security. You can walk out of the hotel, go right for a about 300 m to find an excellent grocery store. You can walk out of the hotel, go left for about 200 m cross the street to go across a footbridge (over a waterway), continue bearing straight through a neighborhood for about 300 m, cross another footbridge (over a street this time) to the zoo. The komodo dragon exhibit justifies a visit. Yes, the condition of most enclosures are generally rusted and 40-50 years out-of-fashion. The aquarium exhibits are almost without exception unsatisfactory. I spent an enjoyable 2.5 hours at the zoo.
nice hotel for family trip”
this december 2011, we have family vacation trip to east java after seeing other cities at east java than we going to surabaya as capital city of east java, we choose to stayed at novotel surabaya and our children are love the hotel, specially the pool. we booked room at pool side view and both of our children are take swimming by the time we arrived at the hotel room. our children comment : " dad, this hotel like in bali " novotel surabaya are recommended for family trip vacation during at surabaya.
Great Property, Not so great management”
I stayed here a few weeks ago. Business travel as usual. I can't seem to remember the specific details, but I remember what I wanted to write about. It's their management, that's their biggest problem. Now, when I decided to stay at this hotel, it was based on a bad experience by a friend who also travels for business a lot. I needed to know the experience first hand. Long story short, problems already occured when I checked in. I remember that after giving my name for my reservation, she asked me "did you book in the hotel room or the apartment?" I found it to be a silly thing to ask. Go check on your computer, don't ask your guest! Okay so finally, after a few minutes wait, we've got our rooms ready. But then I found the room given to me was different from the one I clearly booked. Okay that's like two mistakes already and I haven't even unpacked my luggage. Room was nice, newly renovated few years ago from the looks of it. Property was even nicer. Lots of trees and has a nice resort feeling. The pool water was a bit murky, maybe because of the tile renovation work beside the pool. But still, I wouldn't let this slip my watch if I'm the GM. On the 2nd day, my colleagues went to the business center to print a map. Again, the management seemed to have continuous miscommunication. First, they said they can't print in colour, but later said they can, and finally when the paper came out, it was not in colour. This is minor detail, but then again, this is Novotel! And I wouldn't complain about stuffs like this is it were a local-brand budget hotel. So at the end, I had a nice stay overall. To be fair, I still feel that the hotel is nice and it's probably THE PERFECT HOTEL FOR A FAMILY HOLIDAY IN SURABAYA. However, in terms of being a 4-star internationally managed chain, Novotel Surabaya could (and should) do much much better, because when I see the staffs and how they move and do their work, it sure felt a lot more like a 3-star locally-managed hotel.
The Novotel Surabaya is heaven on earth”
The Novotel Surabaya is without a doubt one of my favorite places in the world. Yes, it's in the middle of a large, noisy city, but in the middle of that, it is an oasis of calm and tranquility. The pool is beautiful and usually there is no one else around. The staff is attentive, the spa is affordable, and the rooms have been recently redone and are great. I could stat at this hotel for a week and never read the grounds. I highly recommend it to anyone who is in Surabaya.
Good rooms & location, bad parking fees”
This has long been a well-priced hotel near many points of interest in Surabaya. The grounds are beautiful, the rooms are spacious and the price is right. The breakfast bar can be crowded with difficulty finding a place to sit. This time we were disturbed to see that they charged money when our chartered car came in to drop off my wife and go back out again. I asked someone at the front door about this and they blamed my driver saying that he must have been told when entering that he needed to run into reception to get a stamp in order to avoid me having to pay a parking fee. I am fluent in Indonesian and saw that our driver was NOT informed of this. I told the hotel staff this, and they tried to suggest that my driver was lying to me--assuming that I must not have understood the security guard's instructions in Indonesian, even though I was discussing all this in Indonesian. Finally I rebuked the hotel staff for slandering my driver who had done no wrong. I felt that Novotel has created a regrettable parking scam that gives clients a negative guest experience. Sad!
bery nice hotel”
i and my family feel that's a very nice hotel. The room clean and Comfortably.The hotel wifi very fast and easy to conect, all staff friendly and good smile. after we back from Gunung Bromo , we booked Novotel Surabaya Hotel again. Novotel Surabay Hotel is a Best hotel at Surabaya.Room price not expensive. I will intro to all my friend if they going there.
Nice clen place with friendly staff”
We stayed at Novotel Surabaya for 1 night to attend my cousin wedding party. I was amazed on how nice and clean the room that we stayed in, also the receptionist was really friendly and helpful, they give us an upgrade room with no extra cost. Highly recomended, also when we going back to Surabaya again, we'll definetely stay there again.
I was very happy staying in Novotel Surabaya because since the first time I walk through the door the staffs have been so kind and welcoming. The place itself is nice with a very good aroma for a hotel. The room is big and cozy, and the cleanliness has been kept very well. I had a very good time staying in Novotel for holiday.
Dear Ms Tyas, We are so glad to see you positive comment with your experience stay in our Hotel Novotel Surabaya Hotel & Suite.Your satisfied is our goal to give our best service and surely your comment we will share with our team member to boost our spirit to keep our best Service. Once again thank you for your time to share your fantastic experience and hope to see you very soon to stay back in our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager
Great hotel at good location,clean,all staffs so friendly and good price. Very recomended”
Love Novotel so much. Beautiful hotel at perfect location and great price. Amazing pool and clean made our morning after amazing breakfast so relaxing. Very recomended! Breakfast was amazing with Indonesian food,chinese food, european food and the coffee was awesome! Will go back there for sure when we visit Surabaya again.
Nice hotel for weekend getaway”
Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
Value for money”
This is my first time staying in Novotel Surabaya. I would say I really had a great time. The room was clean, the bed was comfy, the staff were prompt (I requested a couple of utensils at midnight and they responded quickly), good breakfast too. Too bad I didn't allow sometime to experience the pool. I would definitely go back and stay here again. Thank you for your hospitality. I enjoyed my stay.
Beautiful, nice, good service,and value for money”
This is my 1st time staying in Novotel Hotel, Surabaya. Prior to that, we had stayed in numerous hotel in surabaya, we realised this Hotel able to provide me the real quality of my stay especially the hotel garden and pools. This a hotel to have holiday with quiet atmosphere and also located in the town center and the room rate are very reasonable.
lovely hotel and excellent service”
we had a really pleasant stay and the kids were very happy .i also had my elderly parents with me and because they couldnt handle the stairs, novotel has no lifts!, they were immediately up graded to a suite, kudos to you all the staff of novotel surabaya. hotel is getting old nad needs refurbishing soon.
Nice and Comrotable hotel at Good Price”
Our stay at Novotel Surabaya was nice. We spent 2 nights there. The hotel is strategically located near the center of Surabaya town, so it is convenient to get to shopping center and also restaurants nearby. Novotel Surabaya offers a 4 stars hotel quality at reasonable price. I highly recommend this hotel for travellers who plan a trip to Surabaya. Good value for the money
We loved Novotel's beautiful garden and pool”
We spent much of our time in Surabaya simply relaxing in our room with its great view of the trees, garden and pool, or taking our time over a good meal in the restaurant which also looks out on the garden and pool. I spent time walking around with my camera, taking dozens of photos, in the hotel, the pool area, the apartment building (great views from Level 8)and in the riverside park in front of the hotel, across the road. All the staff I met on the way were extremely friendly and helpful. We felt very relaxed and comfortable in this hotel and will definitely stay there again if we return to Surabaya.
A Semi-luxury Hotel at an Affordable Price ”
Staying overnight at Surabaya before boarding an early flight en-route to Kalimantan on a business trip. Looking for a nice hotel which is near to airport, but with an affordable price. Arrived via flight from Kuala Lumpur and checked in late. Registration was a breeze as booking was already confirmed via Agoda. The room size was adequate and the ambience was cozy. Checked out easily early in the morning to catch a flight to Kalimantan.
Great Hotel at surabaya”
I was very impressed with Novotel surabaya, Its service very friendly, helpful, at the check-in time I was wrong date of check-in day but reception with the friendly to helped me confirmed to agoda and I was able to stay at Novotel with my family with a pleasant atmosphere
Great value for a beautiful oasis in a busy city”
Very enjoyable stay indeed. Rooms are spacious and the hotel in general is beautiful in tropical paradise kind of way. We were on the 1st floor and we have a set of french doors that opened to the grounds. Higher floors would have their own balconies, but we love being able to go straight to the yard/gardens/pool area. The hotel also kept a few deers and bunnies, very much to the delight of our daughter, who explored the whole hotel like a champ. the pool is awesome with pretty scary slide (but the kids find it exciting). We very much look forward to coming back here on our next trip to Surabaya.
Convenient Place to Stay”
I stayed at Novotel for my business trip, came from early flight and just try my luck for early check in there around 10 AM. The receptionist, Ms. Monica was very helpful, she checked the occupied room and i'm pleased to check in around 10.30 AM. The room is spacious, with great outdoor view. The staff always ready to help, sure i will be back to Novotel for my next Surabaya trip.