7.7

Very good
6.2% this month
/10
(2,371 reviews)See what guests said
Highly rated by guests – 83% would recommend
Housekeeping29
Breakfast25
Swimming Pool22
See map

7.6

Very good

Location rating score

Very good location - 1.5 kilometers from city center
Parking
Available
Popular landmarks
Surabaya's Zoo 550 m
Bungkul Park 570 m
Surabaya Town Square 1.4 km
Monkasel (Submarine Monument) 2.7 km
Tunjungan Plaza 3.6 km
Suramadu National Bridge 5.4 km
Masjid Nasional Al Akbar Surabaya 5.5 km
Tugu Pahlawan 5.5 km
Pakuwon Food Festival 7.0 km
Sampoerna Museum 7.3 km
Nearby landmarks
Consulate of France 280 m
Suroboyo Monument 410 m
Mpu Tantular Museum 450 m
RSAU SOEMITRO 490 m
Indonesian Immigration Office 510 m
Pasar Darurat Ngagel Rejo Utara 510 m
Central Point Mall 530 m
Taman Lumumba 540 m
Surabaya's Zoo 550 m
Bungkul Park 570 m
Novotel Surabaya Hotel

"Very nice to stay here."

Enzo - May 10, 2022
2 Bedroom Novotel Surabaya Hotel
Lobby Novotel Surabaya Hotel
Interior view Novotel Surabaya Hotel
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Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia, 60246 - See map

Make your best journey to Surabaya with the promised standard of Indonesia Care, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

19 travelers have booked today.

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"
  • 900 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money7.7
Location rating7.6
Nearest airportJuanda International Airport (SUB)
Distance to airport10.5 km

Rooms available at Novotel Surabaya Hotel

Very good
Room comfort & quality

7.7

Superior 1 king bed Pool View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Pool
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior 1 king bed Garden View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior 2 single beds Pool view
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Superior 2 single beds Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with Pool View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
SUPERIOR POOL TERRACE
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Superior King Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
SUPERIOR POOL TERRACE
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Surabaya Hotel?

Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Surabaya Hotel?

Novotel Surabaya Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 286000 IDR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Surabaya Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Novotel Surabaya Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Surabaya with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Novotel Surabaya Hotel?

Wake up to a great buffet breakfast at Novotel Surabaya Hotel. Adults can enjoy breakfast offered with an additional charge of 100000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Novotel Surabaya Hotel?

Novotel Surabaya Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Novotel Surabaya Hotel?

Novotel Surabaya Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Novotel Surabaya Hotel?

The closest train, metro, or bus station to Novotel Surabaya Hotel is Ngagel, 1.0 km away.

What restaurants are nearby Novotel Surabaya Hotel?

Restaurants including 1914, Bebek Tepi Sawah and Belly Buddy are popular in Novotel Surabaya Hotel’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Novotel Surabaya Hotel?

Shopping options in Novotel Surabaya Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Novotel Surabaya Hotel?

Novotel Surabaya Hotel’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Novotel Surabaya Hotel

  • 8.8

    Excellent

    "Very nice to stay here."

    Enzo

    |

    May 10, 2022

  • 8

    Very good

    "Actually we have a really nice stay in this hotel."

    Billy

    |

    May 6, 2022

  • 8

    Very good
    Breakfast

    "Good ambiance, nice location, nice breakfast Lack of staff for housekeeping and room service is the biggest concern for this 4 star hotel."

    Billy

    |

    May 6, 2022

Overall rating:

7.7

Very good
2,350 reviews
Cleanliness
7.7
Facilities
7.9
Location
7.6
Read all reviews >
What travelers say they love:
Friendly and helpful staff, great location.
Yinda from Indonesia
Family with older children
More about Novotel Surabaya Hotel

More about Novotel Surabaya Hotel

Novotel Surabaya Hotel

Never miss a single attraction in Surabaya when staying at Novotel Surabaya Hotel. Getting around in Surabaya is easy when staying at this resort, strategically placed right in the heart of the city.
At Novotel Surabaya Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi, car hire and shuttle services provided by the resort make exploring Surabaya even more convenient.
Guests can enjoy convenient available parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service and tours. Packing light is possible at Novotel Surabaya Hotel thanks to the resort's laundromat, dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the resort. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at Novotel Surabaya Hotel are designed for comfort. For your comfort, some rooms at the resort are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a coffee or tea maker, bottled water and mini bar at your disposal.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Novotel Surabaya Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Apart from amenities and services, Novotel Surabaya Hotel goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the resort's tennis court. Get social at the resort's games room, where you can meet other guests.


Around the property

Experience Surabaya like a true local. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 3.5 km away.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Swimming Pool

128 mentions

Breakfast

101 mentions

Housekeeping

74 mentions

Food & Dining

27 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Buffet
Location
Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia, 60246
Very good
Location

7.6

Airports

  • Juanda International Airport (SUB)
    10.5 km
  • Abdul Rachman Saleh Airport (MLG)
    71.4 km

Public transportation

  • Wonokromo Railway Station
    930 m
  • Ngagel
    1.0 km

Hospital or clinic

  • RSAU SOEMITRO
    490 m

Shopping

  • Tunjungan Plaza
    3.6 km

Convenience store

  • Indomaret
    2.2 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya's Zoo
    550 m
  • Bungkul Park
    570 m
  • Surabaya Town Square
    1.4 km
  • Monkasel (Submarine Monument)
    2.7 km
  • Tunjungan Plaza
    3.6 km
  • Suramadu National Bridge
    5.4 km
  • Masjid Nasional Al Akbar Surabaya
    5.5 km
  • Tugu Pahlawan
    5.5 km
  • Pakuwon Food Festival
    7.0 km
  • Sampoerna Museum
    7.3 km

Nearby landmarks

  • Consulate of France
    280 m
  • Suroboyo Monument
    410 m
  • Mpu Tantular Museum
    450 m
  • RSAU SOEMITRO
    490 m
  • Indonesian Immigration Office
    510 m
  • Pasar Darurat Ngagel Rejo Utara
    510 m
  • Central Point Mall
    530 m
  • Taman Lumumba
    540 m
  • Surabaya's Zoo
    550 m
  • Bungkul Park
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • Customer that planning to stay more than 3 night, additional document is needed. Kindly contact property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until13:00

Getting around

  • Airport transfer fee286000 IDR
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)100000 IDR

The property

  • Number of restaurants1
  • Number of rooms 215
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2013
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Surabaya Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.7
Facilities7.9
Location7.6
Room comfort and quality7.7
Service7.7
Value for money7.7
High score for Surabaya
Rating
9+ Exceptional (298)
8-9 Excellent (302)
7-8 Very Good (642)
6-7 Good (308)
<6 Below Expectation (352)
Time of the year
Mar - May (516)
Jun - Aug (490)
Sep - Nov (401)
Dec - Feb (495)
All guests (2,350)
All room types
All languages

Show reviews that mention 

Showing 1,902 verified guest comments
12345
9.0
Exceptional
Sen from Singapore
Business traveler
Stayed 1 night in December 2012

Hotel in the process of upgrading”

Recently upgraded rooms with the latest designs by Accor Group

The Novotel Surabaya is not a new hotel ... but it is getting renovated right now. I was given a room that was "just" completed with the renovation. These are the observations: 1. there was still a residue paint smell in the room 2. wiring cables - suspect 1 was for the future telephone, 1 was for the hair dryer - were still exposed waiting to be connected to the planned devices 3. when it rained I could hear water dropping onto the ceiling (note that I stayed in a room on the third floor - the highest - and thus I suspect there might be leak in the roof) 4. the light switches for the bathroom are not located in a convenient location for the guests 5. the front desk seems very busy - I tried to call the front desk twice to enquire about the login options for the wifi provided, but there was no one picking up the phone. 6. the shower area is a new concept, nice - clean, bright and spacious - but the plumbing is not good enough such that water actually leaks into the bedroom area 7. while not a major issue, the renovation works continued till about 9pm and started around 8am the next morning so if you are looking to get some rest and relax wait till the renovations are over Otherwise, it is a good hotel to consider when staying in Surabaya

Reviewed December 12, 2012

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9.3
Exceptional
William from United States
Solo traveler
Stayed 2 nights in June 2013

Great stay in a well designed hotel room”

room design, WIFI, attractive facilities

I stayed two night in the Novotel Surabaya in an Executive King room.. The room was Scandinavian modern, clean and comfortable. Yes, the shower is has glass walls on two sides, but there is a curtain if you are sharing the room. The TV has several international channels. By far this was my favorite room of my two week stay on Java. Staff were competent and always busy. The grounds were beautiful and there was good security. You can walk out of the hotel, go right for a about 300 m to find an excellent grocery store. You can walk out of the hotel, go left for about 200 m cross the street to go across a footbridge (over a waterway), continue bearing straight through a neighborhood for about 300 m, cross another footbridge (over a street this time) to the zoo. The komodo dragon exhibit justifies a visit. Yes, the condition of most enclosures are generally rusted and 40-50 years out-of-fashion. The aquarium exhibits are almost without exception unsatisfactory. I spent an enjoyable 2.5 hours at the zoo.

Reviewed June 20, 2013

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8.7
Excellent
widia from Indonesia
Family with young children
Stayed 1 night in December 2011

nice hotel for family trip”

located in the city of surabaya

this december 2011, we have family vacation trip to east java after seeing other cities at east java than we going to surabaya as capital city of east java, we choose to stayed at novotel surabaya and our children are love the hotel, specially the pool. we booked room at pool side view and both of our children are take swimming by the time we arrived at the hotel room. our children comment : " dad, this hotel like in bali " novotel surabaya are recommended for family trip vacation during at surabaya.

Reviewed December 27, 2011

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8.0
Excellent
Regawa from Indonesia
Business traveler
Superior 2 single beds Pool view
Stayed 3 nights in October 2014

Great Property, Not so great management”

Resort landscaping, comfortable room, relatively close to dining spots around jl.Darmo and jl.Sumatera

I stayed here a few weeks ago. Business travel as usual. I can't seem to remember the specific details, but I remember what I wanted to write about. It's their management, that's their biggest problem. Now, when I decided to stay at this hotel, it was based on a bad experience by a friend who also travels for business a lot. I needed to know the experience first hand. Long story short, problems already occured when I checked in. I remember that after giving my name for my reservation, she asked me "did you book in the hotel room or the apartment?" I found it to be a silly thing to ask. Go check on your computer, don't ask your guest! Okay so finally, after a few minutes wait, we've got our rooms ready. But then I found the room given to me was different from the one I clearly booked. Okay that's like two mistakes already and I haven't even unpacked my luggage. Room was nice, newly renovated few years ago from the looks of it. Property was even nicer. Lots of trees and has a nice resort feeling. The pool water was a bit murky, maybe because of the tile renovation work beside the pool. But still, I wouldn't let this slip my watch if I'm the GM. On the 2nd day, my colleagues went to the business center to print a map. Again, the management seemed to have continuous miscommunication. First, they said they can't print in colour, but later said they can, and finally when the paper came out, it was not in colour. This is minor detail, but then again, this is Novotel! And I wouldn't complain about stuffs like this is it were a local-brand budget hotel. So at the end, I had a nice stay overall. To be fair, I still feel that the hotel is nice and it's probably THE PERFECT HOTEL FOR A FAMILY HOLIDAY IN SURABAYA. However, in terms of being a 4-star internationally managed chain, Novotel Surabaya could (and should) do much much better, because when I see the staffs and how they move and do their work, it sure felt a lot more like a 3-star locally-managed hotel.

Reviewed November 25, 2014

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10.0
Exceptional
Carissa from United States
Couple
Stayed 2 nights in June 2013

The Novotel Surabaya is heaven on earth”

Beautiful pool, great remodeled rooms, affordable spa

The Novotel Surabaya is without a doubt one of my favorite places in the world. Yes, it's in the middle of a large, noisy city, but in the middle of that, it is an oasis of calm and tranquility. The pool is beautiful and usually there is no one else around. The staff is attentive, the spa is affordable, and the rooms have been recently redone and are great. I could stat at this hotel for a week and never read the grounds. I highly recommend it to anyone who is in Surabaya.

Reviewed June 09, 2013

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8.7
Excellent
David from United States
Business traveler
Superior 1 king bed Garden View
Stayed 1 night in August 2015

Good rooms & location, bad parking fees”

Rooms, Grounds, Price

This has long been a well-priced hotel near many points of interest in Surabaya. The grounds are beautiful, the rooms are spacious and the price is right. The breakfast bar can be crowded with difficulty finding a place to sit. This time we were disturbed to see that they charged money when our chartered car came in to drop off my wife and go back out again. I asked someone at the front door about this and they blamed my driver saying that he must have been told when entering that he needed to run into reception to get a stamp in order to avoid me having to pay a parking fee. I am fluent in Indonesian and saw that our driver was NOT informed of this. I told the hotel staff this, and they tried to suggest that my driver was lying to me--assuming that I must not have understood the security guard's instructions in Indonesian, even though I was discussing all this in Indonesian. Finally I rebuked the hotel staff for slandering my driver who had done no wrong. I felt that Novotel has created a regrettable parking scam that gives clients a negative guest experience. Sad!

Reviewed September 28, 2015

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8.7
Excellent
meng from Malaysia
Family with young children
Stayed 2 nights in March 2013

bery nice hotel”

room, braekfirst,friendly staff

i and my family feel that's a very nice hotel. The room clean and Comfortably.The hotel wifi very fast and easy to conect, all staff friendly and good smile. after we back from Gunung Bromo , we booked Novotel Surabaya Hotel again. Novotel Surabay Hotel is a Best hotel at Surabaya.Room price not expensive. I will intro to all my friend if they going there.

Reviewed March 14, 2013

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9.7
Exceptional
Rino from Indonesia
Couple
Stayed 1 night in December 2012

Nice clen place with friendly staff”

room

We stayed at Novotel Surabaya for 1 night to attend my cousin wedding party. I was amazed on how nice and clean the room that we stayed in, also the receptionist was really friendly and helpful, they give us an upgrade room with no extra cost. Highly recomended, also when we going back to Surabaya again, we'll definetely stay there again.

Reviewed December 06, 2012

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9.2
Exceptional
Tyas from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 3 nights in September 2019

Service”

I was very happy staying in Novotel Surabaya because since the first time I walk through the door the staffs have been so kind and welcoming. The place itself is nice with a very good aroma for a hotel. The room is big and cozy, and the cleanliness has been kept very well. I had a very good time staying in Novotel for holiday.

Reviewed October 28, 2019

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Dear Ms Tyas, We are so glad to see you positive comment with your experience stay in our Hotel Novotel Surabaya Hotel & Suite.Your satisfied is our goal to give our best service and surely your comment we will share with our team member to boost our spirit to keep our best Service. Once again thank you for your time to share your fantastic experience and hope to see you very soon to stay back in our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Responded October 31, 2019
Novotel Surabaya Hotel
10.0
Exceptional
caroline from Indonesia
Couple
Superior 1 king bed Garden View
Stayed 5 nights in April 2017

Great hotel at good location,clean,all staffs so friendly and good price. Very recomended”

Love Novotel so much. Beautiful hotel at perfect location and great price. Amazing pool and clean made our morning after amazing breakfast so relaxing. Very recomended! Breakfast was amazing with Indonesian food,chinese food, european food and the coffee was awesome! Will go back there for sure when we visit Surabaya again.

Reviewed April 14, 2017

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9.2
Exceptional
Ranti from Indonesia
Family with young children
Stayed 1 night in December 2014

Nice hotel for weekend getaway”

Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!

Reviewed September 29, 2017

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Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana

Responded October 03, 2017
Novotel Surabaya Hotel
10.0
Exceptional
Riani from Indonesia
Group
Superior 1 king bed Garden View
Stayed 1 night in September 2016

Value for money”

This is my first time staying in Novotel Surabaya. I would say I really had a great time. The room was clean, the bed was comfy, the staff were prompt (I requested a couple of utensils at midnight and they responded quickly), good breakfast too. Too bad I didn't allow sometime to experience the pool. I would definitely go back and stay here again. Thank you for your hospitality. I enjoyed my stay.

Reviewed September 14, 2016

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8.3
Excellent
kay from Malaysia
Couple
Stayed 2 nights in March 2013

Beautiful, nice, good service,and value for money”

Beautiful garden with good landscaping, quiet

This is my 1st time staying in Novotel Hotel, Surabaya. Prior to that, we had stayed in numerous hotel in surabaya, we realised this Hotel able to provide me the real quality of my stay especially the hotel garden and pools. This a hotel to have holiday with quiet atmosphere and also located in the town center and the room rate are very reasonable.

Reviewed March 12, 2013

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8.7
Excellent
Melanie from Mauritania
Family with young children
Stayed 3 nights in July 2011

lovely hotel and excellent service”

great service

we had a really pleasant stay and the kids were very happy .i also had my elderly parents with me and because they couldnt handle the stairs, novotel has no lifts!, they were immediately up graded to a suite, kudos to you all the staff of novotel surabaya. hotel is getting old nad needs refurbishing soon.

Reviewed July 27, 2011

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7.7
Very good
JEFERY from Indonesia
Couple
Stayed 2 nights in December 2013

Nice and Comrotable hotel at Good Price”

Comfortable bed; large bedroom; wifi in the room

Our stay at Novotel Surabaya was nice. We spent 2 nights there. The hotel is strategically located near the center of Surabaya town, so it is convenient to get to shopping center and also restaurants nearby. Novotel Surabaya offers a 4 stars hotel quality at reasonable price. I highly recommend this hotel for travellers who plan a trip to Surabaya. Good value for the money

Reviewed December 25, 2013

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8.3
Excellent
Veronidia from Australia
Couple
Stayed 2 nights in November 2013

We loved Novotel's beautiful garden and pool”

1. Beautiful garden with flowering trees 2. Swimming pool with interesting carvings 3. Relaxing restaurant with good food and friendly staff

We spent much of our time in Surabaya simply relaxing in our room with its great view of the trees, garden and pool, or taking our time over a good meal in the restaurant which also looks out on the garden and pool. I spent time walking around with my camera, taking dozens of photos, in the hotel, the pool area, the apartment building (great views from Level 8)and in the riverside park in front of the hotel, across the road. All the staff I met on the way were extremely friendly and helpful. We felt very relaxed and comfortable in this hotel and will definitely stay there again if we return to Surabaya.

Reviewed November 14, 2013

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9.0
Exceptional
SZE from Malaysia
Business traveler
Stayed 1 night in October 2011

A Semi-luxury Hotel at an Affordable Price ”

Near to airport, clean, comfortable ambience

Staying overnight at Surabaya before boarding an early flight en-route to Kalimantan on a business trip. Looking for a nice hotel which is near to airport, but with an affordable price. Arrived via flight from Kuala Lumpur and checked in late. Registration was a breeze as booking was already confirmed via Agoda. The room size was adequate and the ambience was cozy. Checked out easily early in the morning to catch a flight to Kalimantan.

Reviewed October 18, 2011

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9.0
Exceptional
Agung from Indonesia
Family with young children
Stayed 1 night in March 2012

Great Hotel at surabaya”

Comfortable as at home

I was very impressed with Novotel surabaya, Its service very friendly, helpful, at the check-in time I was wrong date of check-in day but reception with the friendly to helped me confirmed to agoda and I was able to stay at Novotel with my family with a pleasant atmosphere

Reviewed March 16, 2012

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9.7
Exceptional
Rosalynn from Indonesia
Family with young children
Superior 1 king bed Garden View
Stayed 3 nights in October 2015

Great value for a beautiful oasis in a busy city”

fantastic pool, great food, relaxed atmosphere

Very enjoyable stay indeed. Rooms are spacious and the hotel in general is beautiful in tropical paradise kind of way. We were on the 1st floor and we have a set of french doors that opened to the grounds. Higher floors would have their own balconies, but we love being able to go straight to the yard/gardens/pool area. The hotel also kept a few deers and bunnies, very much to the delight of our daughter, who explored the whole hotel like a champ. the pool is awesome with pretty scary slide (but the kids find it exciting). We very much look forward to coming back here on our next trip to Surabaya.

Reviewed October 20, 2015

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8.7
Excellent
wienda from Indonesia
Business traveler
Stayed 2 nights in July 2013

Convenient Place to Stay”

The Staff, The Room and The Pool

I stayed at Novotel for my business trip, came from early flight and just try my luck for early check in there around 10 AM. The receptionist, Ms. Monica was very helpful, she checked the occupied room and i'm pleased to check in around 10.30 AM. The room is spacious, with great outdoor view. The staff always ready to help, sure i will be back to Novotel for my next Surabaya trip.

Reviewed July 22, 2013

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