Very good 7.5
Based on 1603 reviews

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About this property

Description

The Novotel chain has a reputation the world over, and this one in Surabaya is no exception. Nearby attractions include the famous Historic Monument, French Cultural Center, and the Surabaya Botanical Gardens. The in-house restaurant serves excellent food, plus there are a multitude of choices available in the surrounding area. Guests will find this to be an escape from the noise and hustle of the city where you can relax and allow the staff to take care of all your needs. Children are taken care of as well with a special food menu and the Dolfi Kids Club to keep them entertained. Very affordable rates, as well as a wonderful swimming pool and manicured gardens, make this an oasis in the bustling city of Surabaya.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance to Airport: 10 km
Number of Restaurants: 1
Number of Rooms : 215
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2013
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Verified traveler reviews

Filter by traveler type
Very good



based on 1603 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room comfort and quality 7.7
  • Service 7.5
  • Value for money 7.5
  • Food and dining 7.2
Sort by

Eng from Indonesia
Business travelers
Superior 1 king bed Garden View
Stayed 1 night in September 2016
old hotel
I booked this hotel because thinking that it is a Novotel, which is upper level hotel from accor group. However, this hotel is really dirty, as all the furniture and even the windows are super old. You can hear shower from other room and can hear footsteps from everywhere (room upstairs and infront of our room door).
Reviewed September 30, 2016

yeok from Malaysia
Business travelers
Superior 1 king bed Garden View
Stayed 2 nights in July 2016
classic hotel
full facility
Reviewed September 29, 2016

William from Indonesia
Business travelers
Superior 1 king bed Garden View
Stayed 3 nights in March 2016
4 stars hotel
Comfortable, polite staffs
Reviewed September 27, 2016

Soon from Singapore
Solo travelers
One-Bedroom Suite
Stayed 1 night in September 2016
Fabulous outlook, room not well maintain
Looks nice from the outside, room looks dirty with broken cabinet totally different and not worth the price.
Reviewed September 22, 2016

Marinell from Philippines
Solo travelers
Superior 1 king bed Garden View
Stayed 1 night in September 2016
Good hotel
Good hotel
Reviewed September 16, 2016

Riani from Indonesia
Groups
Superior 1 king bed Garden View
Stayed 1 night in September 2016
Value for money
This is my first time staying in Novotel Surabaya. I would say I really had a great time. The room was clean, the bed was comfy, the staff were prompt (I requested a couple of utensils at midnight and they responded quickly), good breakfast too. Too bad I didn't allow sometime to experience the pool. I would definitely go back and stay here again. Thank you for your hospitality. I enjoyed my stay.
Reviewed September 14, 2016

Ronald from Indonesia
Business travelers
Superior 2 single beds Garden View
Stayed 1 night in June 2016
Satisfied
Add more discount
Reviewed September 14, 2016

Aryo from Indonesia
Business travelers
Superior 2 single beds Garden View
Stayed 1 night in September 2016
I like the garden can make us relax
Pros : - Nice garden view - service is standard in most hotels - good taste breakfast Cons : - Nothing
Reviewed September 08, 2016

Chloe from Singapore
Business travelers
Superior 1 king bed Garden View
Stayed 1 night in August 2016
Clean Hotel
Basic clean room.
Reviewed September 02, 2016

Dinesh from India
Couples
One-Bedroom Suite
Stayed 1 night in August 2016
Value for money
NICE
Reviewed August 30, 2016



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