Very good 7.5
Based on 1601 reviews

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Very good



based on 1601 reviews
  • Cleanliness 7.5
  • Facilities 7.6
  • Location 7.3
  • Room comfort and quality 7.7
  • Service 7.5
  • Value for money 7.5
  • Food and dining 7.2
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Cristina from Philippines
Groups
Superior 2 single beds Garden View
Stayed 1 night in August 2015
Eco-friendly hotel that maintains its charm
Value for money, cleanliness, eco-friendliness
Clean, spacious, comfortable rooms. I actually like that Novotel hotels are environmentally conscious. What's special about this Novotel Surabaya is it maintains its Dutch design, which is charming. I didn't like the food but the bread (esp croissant pastries) are very good. Most staff have difficulty speaking in English though. Massage is so-so.
Reviewed August 11, 2015

SUDIANTO from Indonesia
Families with older children
Superior King Room
Stayed 1 night in October 2013
A very memorable and nice Hotel
good food, bigger room, cozy
A very memorable hotel where my daughter got engaged in 2013 in one of its ballroom. Not many of us then, only about 50-60 relatives and friends. Foods are okay, hotel's rooms are spacious, room's rate was reasonable, especially when booked via Agoda. After that event we still visited and stayed at this hotel many times until now where we plan to visit this hotel during this week-end. Cheers Novotel Hotel Surabaya!!!
Reviewed August 10, 2015

sheilla from Indonesia
Families with young children
2 Bedroom Family Suite
Stayed 2 nights in August 2015
A good short escape in a busy town
Love the ambience, good food, great hospitality.. The kids love the swimmingpool.. But the apartment room was not clean enough and some of the furniture need to be repaired
Pleasant!
Reviewed August 08, 2015

Ngurah from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 1 night in August 2015
Comfort and nice hotel in center of surabaya
Comfort, cheap, value for money
Really nice hotel with large room and quite cheap hotel.
Reviewed August 07, 2015

edo from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 3 nights in July 2015
Mr. Ian Sobiesky
Comfort, Facilities and Food
Nice and comfort, especially in the apartment when you can have good an big room with 2 twin beds and 1 king size bed and 3 bathrooms and a dining room for good price compared to the hotel room. the drawbacsk is in the location, sometimes you can hear train passing (hotel is near the railway)
Reviewed August 06, 2015

Tonny from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 1 night in July 2015
Good Hotel
Location, Room, Food
Was very fun and cheerfull
Reviewed August 03, 2015

Tonny from Indonesia
Business travelers
Superior 1 king bed Garden View
Stayed 1 night in July 2015
Nice Hotel
Good food, room, facility
Was a good place with good value
Reviewed August 03, 2015

Marc from Belgium
Families with young children
Superior 1 king bed Garden View
Stayed 2 nights in July 2015
Good hotel but slow service
Clean, has all amenities
Nice hotel but service for food, for drinks and when checking out is pretty slow
Reviewed July 27, 2015

Ashril from Indonesia
Couples
1 Bedroom Suite
Stayed 1 night in July 2015
average 4 star hotel
private
Slightly comfort
Reviewed July 25, 2015

anis from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 3 nights in July 2015
Nice hotel with a wonderfull swimming pool garden
very nice garden, big room, nice bathroom
peacefully
Reviewed July 07, 2015


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