8.4
Excellent
/10
(1,458 reviews)See what guests said
See map
8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Popular landmarks
Dr Chau Chak Wing Building 160 m
Chinatown 190 m
Christ Church St Lawrence 200 m
Sydney Chinese New Year Festival 240 m
University of Sydney 240 m
Sydney TAFE Ultimo College 250 m
The Goods Line 250 m
Market City 250 m
Paddy's Market 260 m
Sydney Entertainment Centre 310 m
Nearby landmarks
Darling Harbour 800 m
Queen Victoria Building (QVB) 1.19 km
Sea Life Sydney Aquarium 1.37 km
Royal Botanic Garden Sydney 2.35 km
The Rocks 2.62 km
The Opera House to the Botanic Gardens Walk 2.75 km
Sydney Opera House 3.03 km
Sydney Harbour Bridge 3.39 km
Bondi Beach 6.92 km
Manly Beach 12.62 km
Novotel Sydney Central

"I like this hotel location which is in chinatown , near supermarket and restaurants."

Affendi - May 31, 2017

Superior Room 2 Queen Beds  - Bed Novotel Sydney Central
Lobby Novotel Sydney Central
Interior view Novotel Sydney Central
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Novotel Sydney Central

169-179 Thomas Street, Chinatown, Sydney, Australia, 2000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Darling Harbour
Within 800 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 340 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Sydney

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Sydney every 4 minutes on Agoda.com
Value for money7.7
Distance to city center1.1 Km
Location rating8.8
Nearest airportSydney Airport (SYD)
Distance to airport6.9 km

Rooms available at Novotel Sydney Central

Very good
Room comfort & quality
8.0
Superior King with Balcony
Superior King with Balcony
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Executive King Room
Executive King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
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Superior Room 2 Queen Beds
Superior Room 2 Queen Beds
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 queen beds
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Standard Room 1 King Bed
Standard Room 1 King Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Queen Bed
Standard Queen Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 queen beds
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Executive 2 Queen Beds
Executive 2 Queen Beds
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Standard King or Twin Room - late check-in after 8.30pm
Standard King or Twin Room - late check-in after 8.30pm
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed or 2 queen beds
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Suite
Suite
...
  • Shower
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Standard Room with Breakfast & Parking
Standard Room with Breakfast & Parking
...
  • Shower
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Standard Room
Standard Room
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Novotel Sydney Central?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Sydney Central?

Novotel Sydney Central is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Sydney Central also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Sydney Central has a car park available for guests. Parking is available for a fee of 38 AUD per day. If you're looking for an easy way to get around Sydney with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Novotel Sydney Central?

Novotel Sydney Central does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Novotel Sydney Central

  • 8.0
    Very good
    Staff 

    "Hotel staff also quiet pleasant to deal with."

    Nafisyah

    |

    July 29, 2019

  • 8.8
    Excellent
    Cleanliness

    "The hotel is clean and the room is spacious."

    Wing

    |

    September 26, 2019

  • 8.0
    Very good
    Staff 

    "The hotel staff very helpful and friendly."

    MAY

    |

    November 2, 2017

Property ranking|Compared to 3,100 Sydney properties
See all rankings
Room comfort score
8.0/10
Review score - United States
8.4/10
Location score
8.7/10
Cheapest price score
Better than
96
%
of Sydney properties
Better than
96
%
of Sydney properties
Better than
95
%
of Sydney properties
Better than
95
%
of Sydney properties
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Overall rating:
8.4
Excellent
1,458 reviews
Cleanliness
8.2
Facilities
7.8
Location
8.8
Read all reviews >
What travelers say they love:
Location is perfect for access to Darling Harbour area.
Heather from Australia
Couple
More about Novotel Sydney Central

More about Novotel Sydney Central

Novotel Sydney Central is situated in the heart of vibrant Sydney with Darling Harbor, Cockle Bay, Central Railway Station, and major shopping and entertainment precincts just a short stroll away. This is a comfortable, contemporary hotel offering well-appointed services and accommodation. The property features 255 spacious guestrooms, each with individually controlled air conditioning and windows that open. Some rooms offer private balconies and spectacular views over Sydney’s central business district and Darling Harbor. If you’re looking for a special and unique experience, look no further than Novotel Sydney Central.

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Most talked about facilities

Housekeeping
34 mentions
Breakfast
19 mentions
Food & Dining
10 mentions
Internet
9 mentions

What they offer

8.8
Excellent
Staff 

"The staff are friendly, very helpful and attentive."

Wing

|

September 26, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Fieldhouse Restaurant and Lounge
Menu:Buffet, A-la-carte

Nearby restaurants

Australian cuisine
Australian cuisine
Charlie Lovett
130 m Australian, Cafe
Silvereye
300 m Australian, Gluten Free
Loft UTS
310 m Australian
American cuisine
American cuisine
Kfc
220 m American
Grill'd
560 m American, Australian, Gluten Free
Beautiful Burgers
580 m American, Australian
Asian cuisine
Asian cuisine
Daruma Japanese Restaurant
90 m Asian, Japanese, Sushi
Satang Thai Takeway
120 m Asian, Thai
Menya
120 m Asian, Japanese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Novotel Sydney Central from real guests

Overall rating
8.4
Excellent
From 1458 reviews
8.9Location
8.7Service
8.5Cleanliness
Agoda Reviews (501)Booking.com Reviews (957)
Rating via Agoda8.1
/
10
Cleanliness8.2
Facilities7.8
Location8.8
Room comfort and quality8.0
Service8.1
Value for money7.7
High score for Sydney
Rating
9+ Exceptional (93)
8-9 Excellent (66)
7-8 Very Good (109)
6-7 Good (41)
<6 Below Expectation (51)
Time of the year
Mar - May (71)
Jun - Aug (91)
Sep - Nov (118)
Dec - Feb (80)
Don't miss out!Users are booking a place in Sydney every 4 minutes on Agoda.com
All guests (501)
All room types
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Show reviews that mention 

Showing 360 verified guest comments
12345
10.0
Exceptional
hendra from Indonesia
Solo traveler
Stayed 6 nights in December 2011

near city”

near fashion mall

Citigate Central Sydney is a well appointed, stylish and spacious central Sydney hotel. A comfortable and contemporary Central Sydney hotel with well appointed Sydney City accommodation: •Citigate rooms offer views over Sydney skyline and are appointed with either King or Queen twin bedding options. •King Harbour Suites over views towards Darling Harbour and Sydney's CBD and are appointed with a king bed, dining area and sofa bed. All rooms include: •LCD televisions •Natural light •Broadband access •Tea & coffee making facilities •Iron & ironing board •In-room safe •Mini-bar •Radio with alarm clock •In-house pay per view movies •ISD/STD telephones •Individual climate control •Foxtel channels

Reviewed January 09, 2012

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.3
Exceptional
Weng from Singapore
Family with young children
Stayed 1 night in July 2009

Citigate Sydney Central Hotel”

Centrally located to all amenities.

Good location. Very convenient and within walking distance to Chinatown, Haymarket, Darling Harbour, Shopping strips. Save you from looking for expensive parking in CBD. 2 Queen beds option good for extra children at no extra cost. Room is very clean and spacious. Staff are friendly. Do not need to worry of no car park space after late night outings. Plenty of car parks that unable multi entries for 24 Hr period. Even after checking out. Will definitely choose to come back to Citigate Sydney Central again.

Reviewed July 21, 2009

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.0
Exceptional
Michael from Australia
Solo traveler
Executive King Room
Stayed 1 night in October 2015

Sydney Stay Oct 2015”

The view, the location and the food

Overall, my stay was a good one....despite being one at short notice, which i will know for next time to book a 'lil further in advance (leave it til the last minute- expect to pay a good deal more) As far the room goes it was good...any higher it'd be on the roof... as it was the room was on the top floor and it was all ready to go which is nice and the view was pretty good! The only bit that was a pain was the phone... when dialling r/service the button (well a few of them) didn't work... and had to call thru reception to get anything.... Fieldhouse for breakfast was a good idea...plenty on the buffet and good value as well! As far as the overall experience goes it was pretty good... book far enough in advance you wont pay the earth... book and pay thru Agoda you wont have to worry about paying at all once u get there! Location is great... with a car-less walkway to central and darling harbour just down the street as well as chinatown... it's in a good spot!

Reviewed October 24, 2015

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.2
Exceptional
Lesley from Australia
Solo traveler
Standard Room 1 King Bed
Stayed 1 night in August 2017

Exceptional”

I was staying here alone after a medical procedure. On arrival, the ladies on reception couldn't have been more accommodating and made me feel instantly at ease. They even suggested that I could change room if I needed a disabled access bath which was a nice touch. The porter was helpful and carried my bag up to the room. The actual room was very quiet as requested. It was big and welcoming.A couple of things let it down though, the bedside lamp was ripped and it could have done with a touch of paint in some areas but generally a very comfy bed and lovely room aside from this. I went for breakfast around 9.30 am the following morning and it was mayhem. In all fairness, some residents were storming through and pushing in front of me to get through to the buffet blatantly Ignoring a sign to wait to be seated which was no fault of the staff! There were dirty tables and it was chaos, very overcrowded. There was a big wait for coffee and no order so I had to sit at a dirty table. The actual breakfast was very nice however. I didn't stay long as it was rather stressful! I since found out from the porter that many airline staff had missed their flights from Sydney due to weather cancellations so I think it was simply a case of too many people in the breakfast area at once and this put pressure on the waiters/waitresses who were trying to do a good job. My partner requested that reception check on me when he left the evening before and they called me straight away to remind me that they were there 24/7 should I need anything which I truly appreciated. All in all, I think this hotel is in a great location, good size rooms, very helpful staff and I would definitely recommend and would stay again. Many thanks, Lesley.

Reviewed August 20, 2017

Hi Lesley, Wow! Thank you very much for sharing your experience with us. You're kind words and positive attitude is definitely welcomed and it's great to see that we took such care of you. Thank you for understanding the chaotic time we had with the disrupted flights and I apologise that it took away from your breakfast experience. It's very pleasing to know that you were well rested, especially after your medical procedure. We all wish you a quick recovery and look forward to welcoming you back in the near future. Thanks again, Brian - Assistant Front Office Manager

Responded August 25, 2017
Novotel Sydney Central
9.0
Exceptional
Jonathan from Australia
Group
Stayed 1 night in January 2010

Great hotel tucked away”

Location and proximity to Chinatown and the heart of Sydney. Huge room!
Nothing!

Couldn't believe the huge room and facilities that were available when we checked in. The many restaurants and shops nearby, the proximity to the Sydney CBD and the ease to get to from Central train station all made this a wonderful hotel to stay at. Definitely be looking forward to the next visit and will be recommending this hotel to friends!

Reviewed May 15, 2010

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.3
Exceptional
Bheta from Indonesia
Couple
Stayed 5 nights in August 2010

Excelent”

Convinience place, easy to go anywhere and easy to get food
n/a

I like the location of the hotel, because so easy and close for me to go to central station, where I can go anywhere I like. The Hotel also close to Paddys market and any other shopping area where I can buy souvenir and also the food, since I am the asian so a lot of choice there. I will give the reference to my friends and family if they want to go to Sydney next time.

Reviewed August 14, 2010

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.2
Exceptional
Shim from Singapore
Family with young children
Superior King with Balcony
Stayed 4 nights in August 2018

comfortable and Great stay!”

walking distance to big bus hoponoff... central stattion was also quite near .. ar 5 to 8 mins.. nearby some asian eateries.. hotel staff and housekeeping was friendly, accomodating as i requested for an hr later cgeck out time. life aint easy when u have 2 young ones and preg along.. will consider to stay here again if i come to sydney again..

Reviewed August 11, 2018

Thank you for your recent stay with us as well as this feedback. We hope to welcome you in the near future! Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
10.0
Exceptional
JENNIFER from Australia
Couple
Stayed 1 night in November 2012

fantastic hotel, fantastic staff”

close to entertainment centre & chinatown

This hotel was easy- from the booking via agoda, the check in with the very friendly, very helpful staff. The location was fantastic, a quick walk to the entertainment centre & the chinatown region. The breakfast was included, which was an extra bonus! No complaints from us about this quiet, hidden away but very central hotel

Reviewed November 19, 2012

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.7
Exceptional
BRIAN from Australia
Business traveler
Stayed 3 nights in August 2010

Citigate Central Hotgel”

Location and convenience
There was no Cons

The Citigate Central is a very good and convenient hotal in Sydney. Serious mistake was booking through Agoda as paid which was deducted immediately from my Visa Card and if I had booked direct through Mirvac Hotels cost would have been

Reviewed September 13, 2010

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
8.7
Excellent
Wei from China
Business traveler
Stayed 1 night in April 2013

Centrally located and good value for money”

Good value for money; location is good

The hotel is just next to China town, and hence is a good place to stay if you would like great Chinese food for dinner. It is also close to major bus hub and the central station. The room is great when purchased at the promotional rate, and is substantially cheaper than other Novotels (nearby).

Reviewed April 15, 2013

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.7
Exceptional
Jenny from Sweden
Business traveler
Stayed 12 nights in November 2009

Great hotel”

The hotels has friendly and professional staff. The rooms are big. The hotel has an outdoor pool and the location is very good.
it would be good to have more sunbeds by the pool

I think this is an excellent hotel! It is really good value for money. The hotel staff is friendly and professional and very helpful at all times. The hotel is locaed near China town and it is easy to walk to the train station, shopping district or Darling Harbour. It was also great to have an outdoor pool where I could enjoy the nice weather. I really do recommend this hotel and I would absolutely stay at the hotel again if/when I go to Sydney the next time.

Reviewed December 06, 2009

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
8.0
Excellent
Jacqueline from Australia
Solo traveler
Standard Queen Bed
Stayed 1 night in December 2015

4 star hotel”

the location, the room

You pay to stay in the middle of Sydney. Perfect location. Walking distance to Chinatown, Haymarket, Capitol theatre. !0 min walk into Darling Harbour. 10 minute walk to central station. Parking $30 for Guests. Buffet breakfast very basic. Rooms clean.

Reviewed December 21, 2015

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.0
Exceptional
Stacey from Philippines
Group
Stayed 7 nights in May 2010

great hotel”

spacious room (801) which was more than big enough for a group of 3 adults; great location, walking distance to Darling Harbour and Central Station; very helpful staff, had no problems with anyone!
no free wifi/internet; no complimentary drinking water bottles in the room.

Loved this hotel!!! We arrived early morning from a long flight and our room wasn't ready yet. But they graciously gave us access to a shower room where we could all wash up. Also, even though we had booked a King's bedroom, when they found out we were a party of 3 (2 girls and a guy) they gave us an extra bed free of charge. The room was very very spacious, with a living space and an office area. The location was great, you could walk to George St. and Elizabeth St. or just go to Central Station to get anywhere else. Staff was very friendly, when our tour agent mistakenly booked our Blue Mountain date, they helped re-arrange it so we were still able to do the tour on our preferred day. Overall, would say this was one of the best hotels to be located in.

Reviewed June 03, 2010

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.7
Exceptional
Emay from Singapore
Group
Standard Queen Bed
Stayed 6 nights in November 2013

good location and value for money”

comfortable bed, centrally located and clean rooms

I highly recommend this hotel. Enjoyed my stay. Parking in Sydney is expensive, the hotel provided complimentary parking rate for their guest. The room is big and clean. Bed is comfortable and able to accommodate up to 4 person. Toilet is acceptable with plenty of toiletries. Valued for money.

Reviewed May 05, 2014

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.6
Exceptional
Maxwell
Solo traveler
Standard Queen Bed
Stayed 3 nights in May 2019

Exceptional”

I have stayed at this Hotel on several occasions when visiting Sydney. The staff are friendly and reliable, The rooms are very clean with a comfortable bed, The breakfast has good choices and the food is good. I missed the Apples that were always in a bowl on the Concierge Counter. "WHO STOLE THE BOWL FOR THE APPLES"

Reviewed May 12, 2019

Hi Maxwell, Great to see you love staying with us and please don't fret! We have gotten the apple bowl back! In future, if you can't see the apples and would like one - just ask one of our team members at Reception and we'll get them for you :) Thanks and we hope to see you again, Brian Front Office Manager

Responded May 17, 2019
Novotel Sydney Central
8.0
Excellent
Ary from Indonesia
Family with young children
Stayed 4 nights in September 2010

Not bad”

Near to attractions

We have a ok stay in citigate sydney. Location is excellent, nearby to the various attractions with lots of shops nearby. Very near to chinatown and food is not a problem. Hotel had a nice heated pool. Generally clean and comfortanle. Only drawback is that the walls of the rooms is quite thin, we can hear the people in the next room if they are loud.

Reviewed September 28, 2010

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
10.0
Exceptional
lisa from Australia
Group
Stayed 2 nights in November 2012

We love this hotel..!!”

Great location, ots of restaurants within walking distance

We stay in this hotel every trip to Sydney. We have always been pleased with the service provided. It is in a great location and walking distance to shopping, restaurants and the city. We would recommend this hotel to anyone wanting to stay close to the city but be in a quite street with parking facilities.

Reviewed December 02, 2012

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.7
Exceptional
Hollie from Australia
Couple
Stayed 2 nights in February 2011

Excellent Service!!!! ”

Service, Rooms are very Clean, Good value for money, Great Location

We just had a short weekend in Sydney, So having great accomodation, really made our weekend great. When arriving the staff were so friendly and really helpfully. I look forward to my next weekend in Sydney as i will be staying at the Citigate again! Thanks you Citigate Staff.

Reviewed February 16, 2011

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
8.3
Excellent
ZiYi from Brunei Darussalam
Family with teens
Stayed 3 nights in August 2013

Centrally located hotel in Chinatown ”

Location is perfect as it is in Chinatown. Walking distance to City Center and Darling Harbor. Room is large and comfortable.

We enjoyed our three nights stay in this hotel as it is centrally located in Chinatown. Room is very comfortable and cosy. At nights, we walked to the City Center and Darling Harbor for our meals. It was a right choice hotel in Chinatown.

Reviewed August 15, 2013

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
9.7
Exceptional
Ching from Hong Kong
Family with young children
Stayed 1 night in June 2015

Transit stay”

The location. The condition of the hotel. The Child policy.

We like the hotel which is clean and tidy. Children stay there without extra cost, for both accommodation and food. The hotel is near China Town and there are plenty of restaurants with different cruises. Great stay here. We will stay again when we would be in Sydney next time.

Reviewed July 04, 2015

Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

Responded September 15, 2018
Novotel Sydney Central
12345
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