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Interior view, Novotel Sydney Central in Sydney
Executive 2 Queen Beds, Novotel Sydney Central in Sydney
a row of green umbrellas in front of a building, Novotel Sydney Central in Sydney
a large room with a lot of tables and chairs, Novotel Sydney Central in Sydney
a woman standing in front of a television screen, Novotel Sydney Central in Sydney
Swimming pool, Novotel Sydney Central in Sydney
Swimming pool, Novotel Sydney Central in Sydney

Removed from saved list

8.1

Excellent

4,486 reviews

4,486 reviews

Housekeeping23
Breakfast5
Car Park2
See map
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Dr Chau Chak Wing Building

160 m

Chinatown

190 m

Christ Church St Lawrence

200 m

Sydney Chinese New Year Festival

240 m

University of Sydney

240 m

Popular landmarks
Darling Harbour

800 m

Queen Victoria Building (QVB)

1.2 km

Sea Life Sydney Aquarium

1.4 km

Royal Botanic Garden Sydney

2.4 km

The Rocks

2.6 km

Closest landmarks
Chinese Ginsengs & Herbs Co.

240 m

Paddy's Market

260 m

Leslie Chan Herbalist

290 m

Season's Fruit Market

290 m

Sydney Entertainment Centre

310 m

Novotel Sydney Central

169-179 Thomas Street, Chinatown, Sydney, Australia, 2000 - See map

Get the added peace of mind that comes with ALLSAFE, when you book a stay here. Strategically situated in Chinatown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sydney Opera House. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Located in heart of Sydney

Front desk [24-hour]

Airport transfer

340 meters to public transportation

Inside city center

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

BBQ facilities

Your dates are popular among travelersUsers are booking a place in Sydney every 1 minutes on Agoda.com
Value for money7.8
Distance to city center1.1 Km
Location rating8.8
Nearest airportSydney Airport (SYD)
Distance to airport6.9 km

Rooms available at Novotel Sydney Central

Very good
Room comfort & quality

8

Superior Room 2 Queen Beds
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Executive King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King with Balcony
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive 2 Queen Beds
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Standard Room 1 King Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Queen Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Standard King or Twin Room - late check-in after 8.30pm
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed or 2 queen beds
Enter dates to see prices
Standard Two Queen Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
3 QUEEN BEDS
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Other
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Sydney Central?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Sydney Central?

Novotel Sydney Central is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Sydney Central also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Sydney Central has a car park available for guests. Parking is available for a fee of 38 AUD per day. If you're looking for an easy way to get around Sydney with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Novotel Sydney Central?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Sydney Central. Adults can enjoy breakfast offered with an additional charge of 32 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Sydney Central?

Novotel Sydney Central features an on-site restaurant for your dining convenience.

Can special events be hosted at Novotel Sydney Central?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Novotel Sydney Central?

Novotel Sydney Central does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Novotel Sydney Central?

The closest train, metro, or bus station is Capitol Square, 360 m away from Novotel Sydney Central.

What restaurants are nearby Novotel Sydney Central?

Novotel Sydney Central’s neighborhood is Chinatown which includes popular restaurants such as Mamak, Chat Thai and Wagaya.

What popular shopping places are close to Novotel Sydney Central?

Novotel Sydney Central is located in Chinatown area which features shopping places such as Paddy's Market and Market City.

What are popular attractions near Novotel Sydney Central?

Novotel Sydney Central is located in Chinatown area, which is famous for attractions such as Chinatown, The Goods Line and Dixon Street.

See map

Explore the neighborhood

What people love about Novotel Sydney Central

  • 8.8

    Excellent
    Cleanliness

    "The room was clean quiet very enjoyable stay."

    Rachael

    |

    January 25, 2023

  • 9.2

    Exceptional
    Staff 

    "Nice location close to darling harbour , clean rooms and very friendly staff"

    Ramandeep

    |

    January 2, 2023

  • 8.4

    Excellent
    Location

    "Good location, near Sydney central and lots of food options around."

    Flora

    |

    March 26, 2023

Overall rating:

8.1

Excellent
4,486 reviews
Cleanliness
8.2
Facilities
7.8
Location
8.8
Read all reviews >
What travelers say they love:
Reasonably priced and met my expectations.
Hayden from Australia
Business traveler
More about Novotel Sydney Central

More about Novotel Sydney Central

Novotel Sydney Central

Get the most from an urban escape in Sydney when you book a room at Novotel Sydney Central. Located right in the city center, Novotel Sydney Central saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Novotel Sydney Central is a perfect starting point for numerous sightseeing and tourist choices, with a location just 3.0 km from the Sydney Opera House.
Have a hassle-free trip while enjoying the services and amenities offered by Novotel Sydney Central. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Sydney.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Novotel Sydney Central thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Novotel Sydney Central from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Novotel Sydney Central even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker and mini bar at your disposal. It's good to know that a hair dryer and toiletries are provided in some guest bathrooms.


Dining and things to do

Every day at Novotel Sydney Central begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Novotel Sydney Central offers unique recreational opportunities for all guests. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience Sydney like a true local. Acquire some cultural knowledge with a day at The Rocks located 2.6 km away, where you can see famous works by local artists.

Show less

Amenities and facilities

Very good
Facilities

7.8

Most talked about facilities

Housekeeping

34 mentions

Breakfast

19 mentions

Food & Dining

10 mentions

Internet

9 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • Russian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • On-site entertainment
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car power charging station
  • Rental car
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Bathtub
  • Carpeting
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Radio
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Telephone
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • Continental
Restaurants on site
Fieldhouse Restaurant and Lounge
  • Menu: Buffet, A-la-carte

Location

169-179 Thomas Street, Chinatown, Sydney, Australia, 2000
Excellent
Location

8.8

Airports
  • Sydney Airport (SYD)
    6.9 km 22 min drive
  • Bankstown Airport (BWU)
    19.7 km
Public transportation
  • Capitol Square
    370 m
  • Central Station Sydney
    380 m
Hospital or clinic
  • Chinese Ginsengs & Herbs Co.
    240 m
Shopping
  • Queen Victoria Building (QVB)
    1.2 km
Convenience store
  • 7 Eleven
    140 m
Cash withdrawal
  • ATM
    150 m 1 min drive

What's nearby

Popular landmarks
  • Darling Harbour
    800 m
  • Queen Victoria Building (QVB)
    1.2 km
  • Sea Life Sydney Aquarium
    1.4 km
  • Royal Botanic Garden Sydney
    2.4 km
  • The Rocks
    2.6 km
  • The Opera House to the Botanic Gardens Walk
    2.8 km
  • Sydney Opera House
    3.0 km
  • Sydney Harbour Bridge
    3.4 km
  • Bondi Beach
    6.7 km
  • Manly Beach
    12.2 km
Nearby landmarks
  • Dr Chau Chak Wing Building
    160 m
  • Chinatown
    190 m
  • Christ Church St Lawrence
    200 m
  • Sydney Chinese New Year Festival
    240 m
  • Chinese Ginsengs & Herbs Co.
    240 m
  • University of Sydney
    240 m
  • UTS Alumni Green
    250 m
  • Sydney TAFE Ultimo College
    250 m
  • The Goods Line
    250 m
  • Market City
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-16 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 17 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Getting around
  • Distance from city center1.1 Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)32 AUD
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors18
  • Number of restaurants1
  • Number of rooms 255
  • Room voltage240
  • Year property opened1989
Parking
  • Daily parking fee38 AUD

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Sydney Central from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.2
Facilities7.8
Location8.8
Room comfort and quality8.0
Service8.2
Value for money7.8
High score for Sydney
Rating
9+ Exceptional (99)
8-9 Excellent (70)
7-8 Very Good (110)
6-7 Good (42)
<6 Below Expectation (52)
Time of the year
Mar - May (75)
Jun - Aug (95)
Sep - Nov (119)
Dec - Feb (84)

Show reviews that mention 

Showing 373 verified guest comments
12345
10.0
Exceptional
dao from Australia
Family with teens
Superior Room 2 Queen Beds
Stayed 2 nights in July 2019

We had a beautiful stay, the staff was lovely and it was close to transport and the shops.”

The stay was very nice, and we had a great time with the gym. The room was very clean and comfortable.The staff were very friendly and helpful.Highly recommend.

Reviewed July 11, 2019

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Hi Dao , Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

Responded July 14, 2019
Novotel Sydney Central
10.0
Exceptional
Allan from Australia
Family with teens
Standard Queen Bed
Stayed 3 nights in April 2019

Fantastic Hotel ”

It’s a fantastic hotel right in the middle of Chinatown and therefor great restaurants and market and shops. Also waking distance to Darling Harbour. The hotel has great gym, pool and has great rooms, great for family of 4 wishing to stay in the same room !

Reviewed April 09, 2019

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Hi Allan, Thank you for reviewing the hotel! We're thrilled you enjoyed your stay and our facilities! Regards, Brian Front Office Manager

Responded May 17, 2019
Novotel Sydney Central
10.0
Exceptional
Louise from Australia
Family with teens
Executive 2 Queen Beds
Stayed 2 nights in June 2022

Great location for people looking to stay somewhere near RPA”

We stayed as daughter was having a procedure at RPA. Easy parking and access. Ubers are way to catch to and from. Comfy beds. Polite staff great room service.

Reviewed June 04, 2022

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Dear Louise, Thank you very much for a fantastic 100/100 review! It is always a pleasure to receive positive feedback. I am happy to hear you found the location convenient to your needs and the staff to be polite. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Manager

Responded July 05, 2022
Novotel Sydney Central
10.0
Exceptional
Kyra from Australia
Family with young children
Standard Queen Bed
Stayed 1 night in March 2019

Amazind service ”

We stayed here with a 3yr old and and the room was very very good value for money. The staff very friendly and the breakfast was awesome. 5/5 for location too

Reviewed March 10, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
9.6
Exceptional
Maxwell
Solo traveler
Standard Queen Bed
Stayed 3 nights in May 2019

Exceptional”

I have stayed at this Hotel on several occasions when visiting Sydney. The staff are friendly and reliable, The rooms are very clean with a comfortable bed, The breakfast has good choices and the food is good. I missed the Apples that were always in a bowl on the Concierge Counter. "WHO STOLE THE BOWL FOR THE APPLES"

Reviewed May 12, 2019

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Hi Maxwell, Great to see you love staying with us and please don't fret! We have gotten the apple bowl back! In future, if you can't see the apples and would like one - just ask one of our team members at Reception and we'll get them for you :) Thanks and we hope to see you again, Brian Front Office Manager

Responded May 17, 2019
Novotel Sydney Central
10.0
Exceptional
intan from Malaysia
Family with young children
Standard Queen Bed
Stayed 3 nights in March 2019

Superb”

Reception upon arrival was excellent, flawless, housekeeping was superb. Thank you Novotel

Reviewed April 08, 2019

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Hi Intan, Thanks for the comments! We're glad you enjoyed your stay with us and hope to have you back the next time you're in Sydney. Regards, Brian Front Office Manager

Responded May 17, 2019
Novotel Sydney Central
9.6
Exceptional
Franka from Australia
Family with teens
Standard Queen Bed
Stayed 1 night in January 2019

Exceptional”

- We were able to check in early as the rooms were available - they had no complementary cold water which was supplied on request - they assisted us with our bags to our rooms - we were able to get a late check out - we were offered to use the pool on last day until leaving and our bags were stored until then - they were not able to supply complementary peppermint tea in the room but there was plenty available during breakefast

Reviewed January 10, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
10.0
Exceptional
Tracey from Australia
Couple
Standard Room 1 King Bed
Stayed 1 night in December 2021

Weekend away”

Great location to all of Sydney. Clean and well priced

Reviewed December 20, 2021

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10.0
Exceptional
Wee from Malaysia
Family with teens
Standard Queen Bed
Stayed 4 nights in March 2019

Excellent!”

Good location, near to train station and a lot restaurants nearby!

Reviewed March 24, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
9.6
Exceptional
Ekaterina
Family with young children
Executive 2 Queen Beds
Stayed 3 nights in December 2018

Exceptional”

We liked everything except shower. It is on the wall and can not be taken to wash kids or feet. It is cold in the restaurant during breakfast, we took warm clothes there.

Reviewed January 25, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
9.2
Exceptional
Heather from Australia
Couple
Superior King with Balcony
Stayed 1 night in December 2019

Fabulous service and great location”

Location is perfect for access to Darling Harbour area. We attended a concert at the ICC and it’s an easy walk. Check in service was exceptional (thanks to Ryan), great service, personality-plus, and lots of great tips made our stay extra special.

Reviewed December 29, 2019

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Dear Heather, Thank you for your recent stay at the Novotel Sydney Central. It is great to hear that you found our location convenient to your needs. We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback and I will be sure to pass your thanks to the team for making your stay extra memorable! We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Kind Regards, Nicolette Ng Assistant Manager

Responded December 30, 2019
Novotel Sydney Central
10.0
Exceptional
Alicia from Australia
Family with teens
Standard Queen Bed
Stayed 3 nights in January 2019

Amazing ”

Staff , pool , room

Reviewed February 01, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
8.8
Excellent
Wing from Hong Kong SAR, China
Family with teens
Standard Queen Bed
Stayed 5 nights in September 2019

Excellent”

The hotel is clean and the room is spacious. It is located close to China town and Haymarket, and the Central Station. A very convenient location to go anywhere with ease, while you can still enjoy the quietness. The room has all the amenities needed but it will be even better if more lightings in the room. The staff are friendly, very helpful and attentive. They are an asset to the hotel. Overall a pleasant stay there.

Reviewed September 26, 2019

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Dear Wing, Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you found our location convenient to our needs and that you found our staff to be an asset to our hotel which is something I could not agree more. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your compliments to the team. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Responded October 24, 2019
Novotel Sydney Central
8.8
Excellent
amelia from New Zealand
Couple
Stayed 5 nights in July 2019

Good location and friendly staff ”

Good location. Staff very friendly and helpful. Rooms are clean and bed very comfortable. Breakfast menu needs improvement though - their food is not tasty at all. ...Probably better value to spend the extra money going out for breakfast somewhere else. Overall, a nice hotel and good location but probably a bit overpriced for what you get.

Reviewed September 28, 2019

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Dear Amelia, Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience especially with our staff and that you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your comments about the breakfast to our Executive Chef. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Responded October 24, 2019
Novotel Sydney Central
9.6
Exceptional
Prakaiporn from Thailand
Business traveler
Standard Queen Bed
Stayed 1 night in January 2020

That​ is​ a​ good​ place”

Nearly​ the​ central and​ shopping and​ also​ good​ restaurant

Reviewed February 06, 2020

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Dear Prakaiporn, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback. It is great to hear that you found our location convenient to your needs and enjoyed your meals in our Thomas St. Kitchen & Bar. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Kind Regards, Nicolette Ng Assistant Front Office Manager

Responded February 28, 2020
Novotel Sydney Central
9.6
Exceptional
Eleanor from Australia
Family with teens
Standard Queen Bed
Stayed 2 nights in July 2019

excellent”

Really attentive and lovely staff. Super comfy beds. We will be back.

Reviewed July 09, 2019

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Hi Eleanor, Thank you for a wonderful review! I am glad to hear that you found our staff attentive and lovely and that you enjoyed our comfy beds. We look forward to welcoming you back soon. Felise Assistant Manager

Responded July 14, 2019
Novotel Sydney Central
9.6
Exceptional
roni from Indonesia
Family with teens
Superior Room 2 Queen Beds
Stayed 2 nights in July 2019

Oke lah beli di alvaro travel lampung”

Oke lah. Oke lahn oke lah bro

Reviewed July 04, 2019

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Hi Roni, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Warm Regards, Felise Assistant Manager

Responded July 06, 2019
Novotel Sydney Central
8.4
Excellent
Linda from Indonesia
Family with young children
Standard Queen Bed
Stayed 3 nights in June 2019

Spacious room, good location”

Room was spacious, the twin beds were also large, enough for my family (2 adults & 2 children). Location was great, near central station, china town,just ten minutes walk to Darling Harbour. Lobby was quite large & cozy. Only the bath room was a bit small. The staffs were nice and really helpful, unfortunately I forgot the name of the one who helped me with the web-checking in process of our flight. He was so lovely. Thank you

Reviewed June 30, 2019

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Hi Linda, Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

Responded July 06, 2019
Novotel Sydney Central
8.8
Excellent
Dixon from Singapore
Family with teens
Superior Room 2 Queen Beds
Stayed 2 nights in December 2018

Nice place to stay ”

Nice place to stay, staffs very helpful and walking distance to attractions

Reviewed January 05, 2019

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Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

Responded March 31, 2019
Novotel Sydney Central
8.4
Excellent
Alice from Australia
Family with young children
Standard Queen Bed
Stayed 3 nights in July 2019

It was fine.”

The hotel was fine. Our room was really dusty, but otherwise clean. I spoke to the staff about the dust on check out and they apologised.

Reviewed August 02, 2019

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Dear Alice, Thank you for your recent stay at the Novotel Sydney Central and for your feedback. It is great to hear that you had an overall positive experience, however, please accept my sincere apologies for the issue you had.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Felise Assistant Manager

Responded September 07, 2019
Novotel Sydney Central
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