Novotel Sydney Central

169-179 Thomas Street, Chinatown, Sydney, Australia, 139
Novotel Sydney Central
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Superior Room 2 Queen Beds  - Bed Novotel Sydney Central
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8.4
Excellent
/10
(1746 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Darling Harbour1.11 km
  • Queen Victoria Building1.21 km
  • Sydney Aquarium & Sydney Wildlife World1.39 km
  • Sydney Tower Eye and SKYWALK1.39 km
  • Circular Quay2.42 km
  • The Rocks2.56 km
  • Sydney Opera House3 km
  • Sydney Harbour5.38 km
  • Bondi Beach6.98 km
  • Manly Beach12.7 km
  • Highlights and ratings

    4.5-star Hotel
    "All in all, I think this hotel is in a great location, good size rooms, very helpful staff and I would definitely recommend and would stay again."
    Lesley - August 20, 2017
    Exceptional reputation
    Recommended by 89% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent service
    8.1 rating for service
    Excellent comfort
    8.0 room quality and comfort
    • 350 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Sydney

    • Hot tub

    Cheaper than 98% of all properties in Sydney in the last 24 hoursCompared to 8,526 Sydney properties at Agoda for various dates
    Value for money7.7
    Distance to city center1.1 Km
    Location rating8.7
    Nearest airportSydney Airport (SYD)
    Distance to airport6.9 km

    Rooms available at Novotel Sydney Central

    8.0
    Very good
    Room comfort & quality
    Superior King with Balcony
    Superior King with Balcony
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room 2 Queen Beds
    Superior Room 2 Queen Beds
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive 2 Queen Beds
    Executive 2 Queen Beds
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Standard Room 1 King Bed
    Standard Room 1 King Bed
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Standard Queen Bed
    Standard Queen Bed
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Balcony/terrace
    • 2 queen beds
    Enter dates to see prices
    Standard King or Twin Room - late check-in after 8.30pm
    Standard King or Twin Room - late check-in after 8.30pm
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    Executive Suite, 1 King Bed
    Executive Suite, 1 King Bed
    ...
    • Shower
    Enter dates to see prices
    Suite
    Suite
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Novotel Sydney Central?

    Check-in is from 2:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Novotel Sydney Central?

    Novotel Sydney Central is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Novotel Sydney Central also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Novotel Sydney Central has a car park available for guests. Car parking is available for a fee of AUD 38 per day. If you're looking for an easy way to get around Sydney with private transportation, the hotel can arrange car rental for you.

    What is the smoking policy at Novotel Sydney Central?

    Novotel Sydney Central does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Novotel Sydney Central

    • 9.2
      Exceptional

      "The actual room was very quiet as requested."

      Lesley

      |

      August 20, 2017

    • 8.0
      Very good
      Staff 

      "The hotel staff very helpful and friendly."

      MAY

      |

      November 2, 2017

    • 10.0
      Exceptional

      "Everything is good, we feel like at home."

      Prayitno R.

      |

      May 13, 2018

    Property ranking|Compared to 8,526 Sydney properties
    See all rankings
    Room comfort score
    8.0/10
    Review score - United States
    8.4/10
    Location score
    8.7/10
    Cleanliness score
    8.2/10
    Better than
    99
    %
    of Sydney properties
    Better than
    99
    %
    of Sydney properties
    Better than
    98
    %
    of Sydney properties
    Better than
    98
    %
    of Sydney properties
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    More about Novotel Sydney Central

    More about Novotel Sydney Central

    8.8
    Excellent

    "Nice staff and comfortable room, although breakfast is just ..."

    Rinaldo

    |

    June 10, 2016

    Description

    Show less

    Most talked about facilities

    Housekeeping
    34 mentions
    Breakfast
    19 mentions
    Food & Dining
    10 mentions
    Internet
    9 mentions

    What they offer

    9.2
    Exceptional

    "Will consider to stay here again if i come to sydney again."

    Shim P.

    |

    August 11, 2018

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Fieldhouse Restaurant and Lounge
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Field House Restaurant and Bar
    20 m Australian, International
    Charlie Lovett
    130 m Australian, Cafe
    Silvereye
    300 m Australian, Gluten Free
    American cuisine
    American cuisine
    Kfc
    220 m American
    Grill'd
    560 m American, Australian, Gluten Free
    Beautiful Burgers
    580 m American, Australian
    Asian cuisine
    Asian cuisine
    Menya Noodle Bar
    90 m Asian, Japanese
    Chinese Noodle Restaurant
    90 m Asian, Chinese
    Daruma Japanese Restaurant
    90 m Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Novotel Sydney Central from real guests

    Overall rating
    8.4
    Excellent
    From 1746 reviews
    Provided by verified guests of
    Agoda Reviews (486)Booking.com Reviews (1260)
    Rating via Agoda8.1
    /
    10
    Cleanliness8.2
    Facilities7.9
    Location8.7
    Room comfort and quality8.0
    Service8.1
    Value for money7.7
    High score for Sydney
    Rating
    9+ Exceptional (93)
    8-9 Excellent (66)
    7-8 Very Good (109)
    6-7 Good (41)
    <6 Below Expectation (49)
    Time of the year
    Mar - May (69)
    Jun - Aug (91)
    Sep - Nov (118)
    Dec - Feb (80)
    All guests (486)
    All room types
    All languages

    Show reviews that mention 

    Showing 358 verified guest comments
    12345
    8.4
    Excellent
    Linda from Indonesia
    Family with young children
    Standard Queen Bed
    Stayed 3 nights in June 2019

    Spacious room, good location”

    Room was spacious, the twin beds were also large, enough for my family (2 adults & 2 children). Location was great, near central station, china town,just ten minutes walk to Darling Harbour. Lobby was quite large & cozy. Only the bath room was a bit small. The staffs were nice and really helpful, unfortunately I forgot the name of the one who helped me with the web-checking in process of our flight. He was so lovely. Thank you

    Reviewed June 30, 2019

    Hi Linda, Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

    Responded July 06, 2019
    Novotel Sydney Central
    10.0
    Exceptional
    Allan from Australia
    Family with teens
    Standard Queen Bed
    Stayed 3 nights in April 2019

    Fantastic Hotel ”

    It’s a fantastic hotel right in the middle of Chinatown and therefor great restaurants and market and shops. Also waking distance to Darling Harbour. The hotel has great gym, pool and has great rooms, great for family of 4 wishing to stay in the same room !

    Reviewed April 09, 2019

    Hi Allan, Thank you for reviewing the hotel! We're thrilled you enjoyed your stay and our facilities! Regards, Brian Front Office Manager

    Responded May 17, 2019
    Novotel Sydney Central
    4.4
    BRIAN from Australia
    Family with young children
    Superior Room 2 Queen Beds
    Stayed 4 nights in July 2019

    Hotel with lots of Cockroaches but convenient location though”

    The hotel location is fine, it is quite convenient as there are cafes, restaurants and supermarkets around. The hotel entrance is via long stair and there's side entrance via car park for pram and wheel chair. The room is dated and very closed to the building on the side so the curtain had to be closed for the whole time. The toilet is very small and water pressure is extremely low. The slippers are not provided in the room you have to ask them for it. The hotel hygiene is huge issue. I found a lot of cockroaches in my room during my 4 nights stay. Called their duty manager but he only sent the cleaner to remove the cockroach and put some spray. but I founda more after the cleaner cleaned the room. Also, there's no follow up call from the duty manager or anything. The carpet is dirty and smelly. I would not recommend this hotel to anyone.

    Reviewed July 19, 2019
    9.6
    Exceptional
    roni from Indonesia
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 2 nights in July 2019

    Oke lah beli di alvaro travel lampung”

    Oke lah. Oke lahn oke lah bro

    Reviewed July 04, 2019

    Hi Roni, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Warm Regards, Felise Assistant Manager

    Responded July 06, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Maxwell
    Solo traveler
    Standard Queen Bed
    Stayed 3 nights in May 2019

    Exceptional”

    I have stayed at this Hotel on several occasions when visiting Sydney. The staff are friendly and reliable, The rooms are very clean with a comfortable bed, The breakfast has good choices and the food is good. I missed the Apples that were always in a bowl on the Concierge Counter. "WHO STOLE THE BOWL FOR THE APPLES"

    Reviewed May 12, 2019

    Hi Maxwell, Great to see you love staying with us and please don't fret! We have gotten the apple bowl back! In future, if you can't see the apples and would like one - just ask one of our team members at Reception and we'll get them for you :) Thanks and we hope to see you again, Brian Front Office Manager

    Responded May 17, 2019
    Novotel Sydney Central
    8.0
    Excellent
    Choi from Singapore
    Solo traveler
    Standard Queen Bed
    Stayed 1 night in November 2018

    Good location, reasonably priced”

    The hotel is located in the middle of Chinatown, not far from the Central Train Station. It will be convenient for those looking for Chinese, Thais and other Asian food. Rooms are slightly old, but still tidy and clean. A typical 5-star city hotel, suitable for business or visitors on tour.

    Reviewed November 26, 2018

    Thank you for your stay with us as well as this feedback. We hope to welcome you back again soon. Kevin Assistant Manager

    Responded December 10, 2018
    Novotel Sydney Central
    2.0
    WENSHAN from Taiwan
    Family with teens
    Standard Queen Bed
    Stayed 1 night in July 2019

    Kids friendly!”

    Nice place and great workers! The kids play ground in the lobby is really helpful for parents and fun for kids! Really recommend the hotel!

    Reviewed July 08, 2019

    Dear Wenshan, Thank you for your recent stay at the Novotel Sydney Central. We trust that you and your family had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback and we are delighted to hear that you enjoyed the kids area. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Kind Regards, Nicolette Ng Assistant Manager

    Responded December 30, 2019
    Novotel Sydney Central
    9.2
    Exceptional
    Shim from Singapore
    Family with young children
    Superior King with Balcony
    Stayed 4 nights in August 2018

    comfortable and Great stay!”

    walking distance to big bus hoponoff... central stattion was also quite near .. ar 5 to 8 mins.. nearby some asian eateries.. hotel staff and housekeeping was friendly, accomodating as i requested for an hr later cgeck out time. life aint easy when u have 2 young ones and preg along.. will consider to stay here again if i come to sydney again..

    Reviewed August 11, 2018

    Thank you for your recent stay with us as well as this feedback. We hope to welcome you in the near future! Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    9.2
    Exceptional
    Rinaldo from Indonesia
    Family with teens
    Standard Queen Bed
    Stayed 2 nights in June 2016

    perfect location, super helpful staff”

    Breakfast buffet could be improved with more variations. Since the hotel's located in the heart of Chinatown (which often frequented by asian visitors and patrons) perhaps it's a good idea to consider providing some Asian inspired breakfast option too.

    Reviewed June 17, 2016

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.0
    Excellent
    Jacqueline from Australia
    Solo traveler
    Standard Queen Bed
    Stayed 1 night in December 2015

    4 star hotel”

    the location, the room

    You pay to stay in the middle of Sydney. Perfect location. Walking distance to Chinatown, Haymarket, Capitol theatre. !0 min walk into Darling Harbour. 10 minute walk to central station. Parking $30 for Guests. Buffet breakfast very basic. Rooms clean.

    Reviewed December 21, 2015

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    9.7
    Exceptional
    Jun from Singapore
    Couple
    Standard Room 1 King Bed
    Stayed 2 nights in April 2015

    Great Location!”

    location, service, value

    Perfect location, close to train station and great restaurants. Located at a quiet corner in CDB, there is a market place behind the hotel where you can find the cheapest Australia souvenir. Walking distance to everything!

    Reviewed May 02, 2015

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.3
    Excellent
    Brent from Australia
    Couple
    Stayed 1 night in November 2012

    Central location, Friendly Customer Service”

    Location, location, location.

    Being Located very close to Central Train station and China Town is very convenient for city/airport and entertainment access. Customer service are efficient and professional. Rooms are spacious and clean, though some furniture is very worn and could do with replacing. Overall recommended if you can get room at a good price.

    Reviewed December 18, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    lisa from Australia
    Group
    Stayed 2 nights in November 2012

    We love this hotel..!!”

    Great location, ots of restaurants within walking distance

    We stay in this hotel every trip to Sydney. We have always been pleased with the service provided. It is in a great location and walking distance to shopping, restaurants and the city. We would recommend this hotel to anyone wanting to stay close to the city but be in a quite street with parking facilities.

    Reviewed December 02, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    hendra from Indonesia
    Solo traveler
    Stayed 6 nights in December 2011

    near city”

    near fashion mall

    Citigate Central Sydney is a well appointed, stylish and spacious central Sydney hotel. A comfortable and contemporary Central Sydney hotel with well appointed Sydney City accommodation: •Citigate rooms offer views over Sydney skyline and are appointed with either King or Queen twin bedding options. •King Harbour Suites over views towards Darling Harbour and Sydney's CBD and are appointed with a king bed, dining area and sofa bed. All rooms include: •LCD televisions •Natural light •Broadband access •Tea & coffee making facilities •Iron & ironing board •In-room safe •Mini-bar •Radio with alarm clock •In-house pay per view movies •ISD/STD telephones •Individual climate control •Foxtel channels

    Reviewed January 09, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.7
    Excellent
    Christopher from New Zealand
    Couple
    Stayed 1 night in October 2010

    Great location, room excellent in size.”

    Proximity of the hotel to China Town, Paddy's Market and Darling Harbour, Crown Casino and the city CBD are all pluses of this hotel.
    Its minimalist modernity was a little off-putting. I think we like lavish furnishings in hotels we stay in.

    Having just returned from the extreme and welcome politenes of Japan, we were a little confronted by the informality of the reception people at Citigate's front desk. Nevertheless, they processed us quickly. We were on the 17th floor with views over Darling Harbour and the City in a King Room. The lift we took (3 times) was fairly noisy and in the room itself, it was unfortunately easy to hear outside noise - in the corridor and from the city. So the room's sound insulation was not very effective. The hotel's position is excellent for those wishing to shop, buy food, etc, because it is so close to China Town, Darling Harbour and Sydney's CBD. All walking distance - or catch the Monorail.

    Reviewed October 16, 2010

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    dao from Australia
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 2 nights in July 2019

    We had a beautiful stay, the staff was lovely and it was close to transport and the shops.”

    The stay was very nice, and we had a great time with the gym. The room was very clean and comfortable.The staff were very friendly and helpful.Highly recommend.

    Reviewed July 11, 2019

    Hi Dao , Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

    Responded July 14, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Eleanor from Australia
    Family with teens
    Standard Queen Bed
    Stayed 2 nights in July 2019

    excellent”

    Really attentive and lovely staff. Super comfy beds. We will be back.

    Reviewed July 09, 2019

    Hi Eleanor, Thank you for a wonderful review! I am glad to hear that you found our staff attentive and lovely and that you enjoyed our comfy beds. We look forward to welcoming you back soon. Felise Assistant Manager

    Responded July 14, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Franka from Australia
    Family with teens
    Standard Queen Bed
    Stayed 1 night in January 2019

    Exceptional”

    - We were able to check in early as the rooms were available - they had no complementary cold water which was supplied on request - they assisted us with our bags to our rooms - we were able to get a late check out - we were offered to use the pool on last day until leaving and our bags were stored until then - they were not able to supply complementary peppermint tea in the room but there was plenty available during breakefast

    Reviewed January 10, 2019

    Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

    Responded March 31, 2019
    Novotel Sydney Central
    8.0
    Excellent
    Suraj from Australia
    Couple
    Superior King with Balcony
    Stayed 1 night in November 2018

    Prices dropped dramatically the day we arrived ”

    Felt a bit ripped off that I paid almost double for the room as prices dropped around Sydney due to the Storm that day :( Other than that staff are super friendly , room was clean and location is perfect for someone who wants access to food and transport at your door step.

    Reviewed November 25, 2018

    Thank you for your stay with us as well as this feedback. We hope to welcome you back again soon. Kevin Assistant Manager

    Responded December 10, 2018
    Novotel Sydney Central
    4.8
    David from Australia
    Couple
    Superior King with Balcony
    Stayed 1 night in October 2018

    Underwhelming ”

    Good location but not what I would call value for money. Also be prepared to be ripped off by Wilson's in parking costs as the hotel does not provide parking and despite booking parking in advance for a qouted $30 they still charged $45 for overnight parking. Paid for a King Suite with balcony but room was devoid of the normal amenities you would expect. No bathrobes, two crap 43 bean coffee saches and not even a biscuit! Paid $40 for breakfast in advance but would advise everyone to look elsewhere - very basic buffet offering worth $8. This hotel pretends to be special but it isn't. I won't be staying here again.

    Reviewed October 16, 2018

    Dear David, Thank you for your recent stay with us. We apologize that you felt your stay wasn't worth the price. In regards to the parking, you pre-booked the $30 rate with us, but you seem to have paid Wilson's directly, hence the higher rate. You were actually in the correct room type. You booked a Superior King with Balcony, which is stocked with the normal amenities. Also, with the breakfast you booking directly with Agoda and paid their price. We do an advanced purchase rate upon check in for $20 per person. Again, we apologize that you felt that your stay wasn't overall great, and we hope to welcome you back again in the future. Kevin Assistant Manager

    Responded October 24, 2018
    Novotel Sydney Central
    12345

    Reviews of Novotel Sydney Central from real guests

    Overall rating
    8.4
    Excellent
    From 1746 reviews
    Provided by verified guests of
    Agoda Reviews (486)Booking.com Reviews (1260)
    Rating via Agoda8.1
    /
    10
    Cleanliness8.2
    Facilities7.9
    Location8.7
    Room comfort and quality8.0
    Service8.1
    Value for money7.7
    High score for Sydney
    Rating
    9+ Exceptional (93)
    8-9 Excellent (66)
    7-8 Very Good (109)
    6-7 Good (41)
    <6 Below Expectation (49)
    Time of the year
    Mar - May (69)
    Jun - Aug (91)
    Sep - Nov (118)
    Dec - Feb (80)
    All guests (486)
    All room types
    All languages

    Show reviews that mention 

    Showing 358 verified guest comments
    12345
    8.4
    Excellent
    Linda from Indonesia
    Family with young children
    Standard Queen Bed
    Stayed 3 nights in June 2019

    Spacious room, good location”

    Room was spacious, the twin beds were also large, enough for my family (2 adults & 2 children). Location was great, near central station, china town,just ten minutes walk to Darling Harbour. Lobby was quite large & cozy. Only the bath room was a bit small. The staffs were nice and really helpful, unfortunately I forgot the name of the one who helped me with the web-checking in process of our flight. He was so lovely. Thank you

    Reviewed June 30, 2019

    Hi Linda, Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

    Responded July 06, 2019
    Novotel Sydney Central
    10.0
    Exceptional
    Allan from Australia
    Family with teens
    Standard Queen Bed
    Stayed 3 nights in April 2019

    Fantastic Hotel ”

    It’s a fantastic hotel right in the middle of Chinatown and therefor great restaurants and market and shops. Also waking distance to Darling Harbour. The hotel has great gym, pool and has great rooms, great for family of 4 wishing to stay in the same room !

    Reviewed April 09, 2019

    Hi Allan, Thank you for reviewing the hotel! We're thrilled you enjoyed your stay and our facilities! Regards, Brian Front Office Manager

    Responded May 17, 2019
    Novotel Sydney Central
    4.4
    BRIAN from Australia
    Family with young children
    Superior Room 2 Queen Beds
    Stayed 4 nights in July 2019

    Hotel with lots of Cockroaches but convenient location though”

    The hotel location is fine, it is quite convenient as there are cafes, restaurants and supermarkets around. The hotel entrance is via long stair and there's side entrance via car park for pram and wheel chair. The room is dated and very closed to the building on the side so the curtain had to be closed for the whole time. The toilet is very small and water pressure is extremely low. The slippers are not provided in the room you have to ask them for it. The hotel hygiene is huge issue. I found a lot of cockroaches in my room during my 4 nights stay. Called their duty manager but he only sent the cleaner to remove the cockroach and put some spray. but I founda more after the cleaner cleaned the room. Also, there's no follow up call from the duty manager or anything. The carpet is dirty and smelly. I would not recommend this hotel to anyone.

    Reviewed July 19, 2019
    9.6
    Exceptional
    roni from Indonesia
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 2 nights in July 2019

    Oke lah beli di alvaro travel lampung”

    Oke lah. Oke lahn oke lah bro

    Reviewed July 04, 2019

    Hi Roni, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Warm Regards, Felise Assistant Manager

    Responded July 06, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Maxwell
    Solo traveler
    Standard Queen Bed
    Stayed 3 nights in May 2019

    Exceptional”

    I have stayed at this Hotel on several occasions when visiting Sydney. The staff are friendly and reliable, The rooms are very clean with a comfortable bed, The breakfast has good choices and the food is good. I missed the Apples that were always in a bowl on the Concierge Counter. "WHO STOLE THE BOWL FOR THE APPLES"

    Reviewed May 12, 2019

    Hi Maxwell, Great to see you love staying with us and please don't fret! We have gotten the apple bowl back! In future, if you can't see the apples and would like one - just ask one of our team members at Reception and we'll get them for you :) Thanks and we hope to see you again, Brian Front Office Manager

    Responded May 17, 2019
    Novotel Sydney Central
    8.0
    Excellent
    Choi from Singapore
    Solo traveler
    Standard Queen Bed
    Stayed 1 night in November 2018

    Good location, reasonably priced”

    The hotel is located in the middle of Chinatown, not far from the Central Train Station. It will be convenient for those looking for Chinese, Thais and other Asian food. Rooms are slightly old, but still tidy and clean. A typical 5-star city hotel, suitable for business or visitors on tour.

    Reviewed November 26, 2018

    Thank you for your stay with us as well as this feedback. We hope to welcome you back again soon. Kevin Assistant Manager

    Responded December 10, 2018
    Novotel Sydney Central
    2.0
    WENSHAN from Taiwan
    Family with teens
    Standard Queen Bed
    Stayed 1 night in July 2019

    Kids friendly!”

    Nice place and great workers! The kids play ground in the lobby is really helpful for parents and fun for kids! Really recommend the hotel!

    Reviewed July 08, 2019

    Dear Wenshan, Thank you for your recent stay at the Novotel Sydney Central. We trust that you and your family had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback and we are delighted to hear that you enjoyed the kids area. We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future! Kind Regards, Nicolette Ng Assistant Manager

    Responded December 30, 2019
    Novotel Sydney Central
    9.2
    Exceptional
    Shim from Singapore
    Family with young children
    Superior King with Balcony
    Stayed 4 nights in August 2018

    comfortable and Great stay!”

    walking distance to big bus hoponoff... central stattion was also quite near .. ar 5 to 8 mins.. nearby some asian eateries.. hotel staff and housekeeping was friendly, accomodating as i requested for an hr later cgeck out time. life aint easy when u have 2 young ones and preg along.. will consider to stay here again if i come to sydney again..

    Reviewed August 11, 2018

    Thank you for your recent stay with us as well as this feedback. We hope to welcome you in the near future! Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    9.2
    Exceptional
    Rinaldo from Indonesia
    Family with teens
    Standard Queen Bed
    Stayed 2 nights in June 2016

    perfect location, super helpful staff”

    Breakfast buffet could be improved with more variations. Since the hotel's located in the heart of Chinatown (which often frequented by asian visitors and patrons) perhaps it's a good idea to consider providing some Asian inspired breakfast option too.

    Reviewed June 17, 2016

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.0
    Excellent
    Jacqueline from Australia
    Solo traveler
    Standard Queen Bed
    Stayed 1 night in December 2015

    4 star hotel”

    the location, the room

    You pay to stay in the middle of Sydney. Perfect location. Walking distance to Chinatown, Haymarket, Capitol theatre. !0 min walk into Darling Harbour. 10 minute walk to central station. Parking $30 for Guests. Buffet breakfast very basic. Rooms clean.

    Reviewed December 21, 2015

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    9.7
    Exceptional
    Jun from Singapore
    Couple
    Standard Room 1 King Bed
    Stayed 2 nights in April 2015

    Great Location!”

    location, service, value

    Perfect location, close to train station and great restaurants. Located at a quiet corner in CDB, there is a market place behind the hotel where you can find the cheapest Australia souvenir. Walking distance to everything!

    Reviewed May 02, 2015

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.3
    Excellent
    Brent from Australia
    Couple
    Stayed 1 night in November 2012

    Central location, Friendly Customer Service”

    Location, location, location.

    Being Located very close to Central Train station and China Town is very convenient for city/airport and entertainment access. Customer service are efficient and professional. Rooms are spacious and clean, though some furniture is very worn and could do with replacing. Overall recommended if you can get room at a good price.

    Reviewed December 18, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    lisa from Australia
    Group
    Stayed 2 nights in November 2012

    We love this hotel..!!”

    Great location, ots of restaurants within walking distance

    We stay in this hotel every trip to Sydney. We have always been pleased with the service provided. It is in a great location and walking distance to shopping, restaurants and the city. We would recommend this hotel to anyone wanting to stay close to the city but be in a quite street with parking facilities.

    Reviewed December 02, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    hendra from Indonesia
    Solo traveler
    Stayed 6 nights in December 2011

    near city”

    near fashion mall

    Citigate Central Sydney is a well appointed, stylish and spacious central Sydney hotel. A comfortable and contemporary Central Sydney hotel with well appointed Sydney City accommodation: •Citigate rooms offer views over Sydney skyline and are appointed with either King or Queen twin bedding options. •King Harbour Suites over views towards Darling Harbour and Sydney's CBD and are appointed with a king bed, dining area and sofa bed. All rooms include: •LCD televisions •Natural light •Broadband access •Tea & coffee making facilities •Iron & ironing board •In-room safe •Mini-bar •Radio with alarm clock •In-house pay per view movies •ISD/STD telephones •Individual climate control •Foxtel channels

    Reviewed January 09, 2012

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    8.7
    Excellent
    Christopher from New Zealand
    Couple
    Stayed 1 night in October 2010

    Great location, room excellent in size.”

    Proximity of the hotel to China Town, Paddy's Market and Darling Harbour, Crown Casino and the city CBD are all pluses of this hotel.
    Its minimalist modernity was a little off-putting. I think we like lavish furnishings in hotels we stay in.

    Having just returned from the extreme and welcome politenes of Japan, we were a little confronted by the informality of the reception people at Citigate's front desk. Nevertheless, they processed us quickly. We were on the 17th floor with views over Darling Harbour and the City in a King Room. The lift we took (3 times) was fairly noisy and in the room itself, it was unfortunately easy to hear outside noise - in the corridor and from the city. So the room's sound insulation was not very effective. The hotel's position is excellent for those wishing to shop, buy food, etc, because it is so close to China Town, Darling Harbour and Sydney's CBD. All walking distance - or catch the Monorail.

    Reviewed October 16, 2010

    Thank you for your stay with us as well as this feedback. We hope to welcome you in the near future. Kevin Assistant Manager

    Responded September 15, 2018
    Novotel Sydney Central
    10.0
    Exceptional
    dao from Australia
    Family with teens
    Superior Room 2 Queen Beds
    Stayed 2 nights in July 2019

    We had a beautiful stay, the staff was lovely and it was close to transport and the shops.”

    The stay was very nice, and we had a great time with the gym. The room was very clean and comfortable.The staff were very friendly and helpful.Highly recommend.

    Reviewed July 11, 2019

    Hi Dao , Thank you for a fantastic review! We are glad to hear that you enjoyed your stay and our facilities. I will be sure to pass your compliments to the team. Felise Assistant Manager

    Responded July 14, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Eleanor from Australia
    Family with teens
    Standard Queen Bed
    Stayed 2 nights in July 2019

    excellent”

    Really attentive and lovely staff. Super comfy beds. We will be back.

    Reviewed July 09, 2019

    Hi Eleanor, Thank you for a wonderful review! I am glad to hear that you found our staff attentive and lovely and that you enjoyed our comfy beds. We look forward to welcoming you back soon. Felise Assistant Manager

    Responded July 14, 2019
    Novotel Sydney Central
    9.6
    Exceptional
    Franka from Australia
    Family with teens
    Standard Queen Bed
    Stayed 1 night in January 2019

    Exceptional”

    - We were able to check in early as the rooms were available - they had no complementary cold water which was supplied on request - they assisted us with our bags to our rooms - we were able to get a late check out - we were offered to use the pool on last day until leaving and our bags were stored until then - they were not able to supply complementary peppermint tea in the room but there was plenty available during breakefast

    Reviewed January 10, 2019

    Thank you for your feedback regarding your recent stay with us. We wish to welcome you back again in the near future. Kevin Assistant Manager

    Responded March 31, 2019
    Novotel Sydney Central
    8.0
    Excellent
    Suraj from Australia
    Couple
    Superior King with Balcony
    Stayed 1 night in November 2018

    Prices dropped dramatically the day we arrived ”

    Felt a bit ripped off that I paid almost double for the room as prices dropped around Sydney due to the Storm that day :( Other than that staff are super friendly , room was clean and location is perfect for someone who wants access to food and transport at your door step.

    Reviewed November 25, 2018

    Thank you for your stay with us as well as this feedback. We hope to welcome you back again soon. Kevin Assistant Manager

    Responded December 10, 2018
    Novotel Sydney Central
    4.8
    David from Australia
    Couple
    Superior King with Balcony
    Stayed 1 night in October 2018

    Underwhelming ”

    Good location but not what I would call value for money. Also be prepared to be ripped off by Wilson's in parking costs as the hotel does not provide parking and despite booking parking in advance for a qouted $30 they still charged $45 for overnight parking. Paid for a King Suite with balcony but room was devoid of the normal amenities you would expect. No bathrobes, two crap 43 bean coffee saches and not even a biscuit! Paid $40 for breakfast in advance but would advise everyone to look elsewhere - very basic buffet offering worth $8. This hotel pretends to be special but it isn't. I won't be staying here again.

    Reviewed October 16, 2018

    Dear David, Thank you for your recent stay with us. We apologize that you felt your stay wasn't worth the price. In regards to the parking, you pre-booked the $30 rate with us, but you seem to have paid Wilson's directly, hence the higher rate. You were actually in the correct room type. You booked a Superior King with Balcony, which is stocked with the normal amenities. Also, with the breakfast you booking directly with Agoda and paid their price. We do an advanced purchase rate upon check in for $20 per person. Again, we apologize that you felt that your stay wasn't overall great, and we hope to welcome you back again in the future. Kevin Assistant Manager

    Responded October 24, 2018
    Novotel Sydney Central
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    Novotel Sydney Central
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Darling Harbour
    • Central Railway Station is within 0.39 km