Novotel Sydney on Darling Harbour Hotel
Novotel Sydney on Darling Harbour Hotel
See all 43 photos

"Great Hotel & SERVICE"

ANNA

|

February 9, 2018

Deluxe Double Bed - Guestroom Novotel Sydney on Darling Harbour Hotel
Deluxe Double Bed - Guestroom
See all 43 photos
Lobby Novotel Sydney on Darling Harbour Hotel
Lobby
See all 43 photos
Swimming pool [outdoor] Novotel Sydney on Darling Harbour Hotel
Swimming pool [outdoor]
See all 43 photos
Fitness center Novotel Sydney on Darling Harbour Hotel
Fitness center
See all 43 photos
See map Novotel Sydney on Darling Harbour Hotel
See map
Exceptional
Location
9.1
See all 43 photos Novotel Sydney on Darling Harbour Hotel
See all 43 photos
Removed from saved list

Novotel Sydney on Darling Harbour Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 768 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.2
Recommended by 86% of guests
Value for money7.5
Distance to city center2.0Km
Location rating9.1
Nearest airportSydney (Kingsford Smith) Airport (SYD)
Distance to airport7.8 km
  • 890 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Room service [24-hour]

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago | 10 travelers are looking at this property right now
Executive Queen Room
Executive Queen Room
...
  • Room size: 33 m²/355 ft²
  • Harbor view
  • 1 double bed
Enter dates to see prices
Standard Queen
Standard Queen
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Superior Queen
Superior Queen
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior 1 Queen Bed
Superior 1 Queen Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive 2 Double Room
Executive 2 Double Room
...
  • Room size: 33 m²/355 ft²
  • Harbor view
  • 2 double beds
Enter dates to see prices
Standard Two Double Beds
Standard Two Double Beds
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Deluxe Double Room with two Double Beds and Skyline View
Deluxe Double Room with two Double Beds and Skyline View
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Deluxe Double Room with two Double Beds and Skyline View (3 Adults)
Deluxe Double Room with two Double Beds and Skyline View (3 Adults)
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Deluxe 1 Queen Bed
Deluxe 1 Queen Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Double Bed
Deluxe Double Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Have a question for Novotel Sydney on Darling Harbour Hotel?

What people love about the property

  • "Comfortable bed, great views, handy location"

    sharon

    |

    June 3, 2017

  • "Good locationLots of dining optionsAmazing view"

    Richard

    |

    April 3, 2017

  • "Great view of darling harbour from our room."

    MARTIN

    |

    March 29, 2017

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Novotel Sydney on Darling Harbour Hotel

More about Novotel Sydney on Darling Harbour Hotel

"Good location, good value for money"

Troy

|

June 20, 2017

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Australian cuisine
Australian cuisine
1888 Hotel Eatery & Bar
50 m Australian, Gluten Free
Yots Cafe
120 m Australian, Cafe, Seafood
Rob's Cafe
260 m Australian, Cafe
American cuisine
American cuisine
Harris On Harris
200 m American, Asian, Australian
City Hotel
760 m American, Asian, Australian
Sanctuary Hotel
830 m American, Australian, Bar
Asian cuisine
Asian cuisine
The Ternary
40 m Asian, Australian, Gluten Free
Thai Foon Restaurant
90 m Asian, Thai
Reantong
180 m Asian, Thai

What they offer

"Location is perfect, just within darling harbour."

Shandy M.

|

July 6, 2017

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (768)Booking.com Reviews (4236)
8.1
/
10
Cleanliness8.2
Facilities7.5
Location9.1
Room comfort and quality8.1
Service8.1
Value for money7.5
Provided by verified guests of Agoda
All languages
All guests (768)
All room types
Showing 621 verified guest comments
12345
6.4
Good
Sandy from Australia
Solo traveler
Standard Queen
Stayed 1 night in October 2018
The room key wouldn't work. Walking through harborside the information desk didn't know the shortcut”
Clean. Neat and tidy. No one knows the shortcut to get to the Novotel at Harbourside. This would have helped instead of going the long way.
Reviewed November 01, 2018
8.0
Excellent
Rena from Singapore
Family with young children
Standard Queen
Stayed 5 nights in October 2018
Very good”
Within walking distance to Wildlife Zoo, Sealife Aquarium, Cockle Bay wharf where you are take a ferry to Taronga Zoo, Darling Harbour children's playground and Chinese garden of friendship. About 30mins walk to Broadway Shopping Centre where you can find Target, Kmart and Coles. Lots of eateries at Harbourside Shopping Centre. Hotel gave us complimentary drinks when we checked in late at night and they upgraded our rooms with fantastic view of the harbour. Awesome view of the fireworks on Saturday night from hotel room. Room is clean and housekeeping is efficient. No toothbrushes and bedroom slippers though. Biggest is queen sized bed which is not comfortable for 2 adults and 1 child.
Reviewed November 01, 2018
9.2
Exceptional
Melissa from Australia
Family with young children
Standard Queen
Stayed 2 nights in October 2018
Great location for parents with babies”
First room smelt very badly of smoke and carpet very dirty and I suffer from asthma (9th floor) but was moved to a different room on the 5th floor(was going to be the 8th floor but staff member informed us that the construction work may wake our baby so thankful for that). This room was very clean and smelt clean. Upon check out after speaking to another staff member he waved our parking cost which was very much appreciated. For those with babies that want to be in amongst it all with everything just a short walk away I recommend this hotel
Reviewed October 25, 2018
Dear Melissa, Thank you very much for taking the time to share feedback on your recent stay. I am sorry to read of the events that occurred with your first room however am very pleased that our team were able to rectify this for you immediately throughout your stay. Melissa, it is always a pleasure to receive great feedback and to hear of experiences where our team have turned a complaint into a positive. Thank you very much for sharing this. We look forward to welcoming you back again in the near future. Kind regards, Richard Holt General Manager
Responded November 05, 2018
Novotel Sydney on Darling Harbour Hotel
7.2
Very good
Joanne from Australia
Couple
Executive Queen Room
Stayed 1 night in September 2018
Very good”
I stay here for the location. But hotel is very outdated and for the price you pay doesn’t even compare to Shangri-la. I don’t think this hotel is 4.5 star. More like a 3.5
Reviewed October 05, 2018
Hi Joanne, Thank you for taking the time to share feedback on your recent stay. I am pleased that you enjoy our location however disappointed that your experience was not to your expectation. We are almost at the end of completing our refresh to all rooms in which we know is bringing a fresh new look and feel to our hotel rooms, corridors and overall ambiance. Joanne, I am sorry that your stay was not to your expectation and do hope that you will allow us the opportunity to better serve you in future. Kind regards, Richard Holt General Manager
Responded November 05, 2018
Novotel Sydney on Darling Harbour Hotel
9.6
Exceptional
Wayne from New Zealand
Group
Standard Two Double Beds
Stayed 2 nights in September 2018
Exceptional”
Great Spot and location
Reviewed October 03, 2018
Hi Wayne, Thanks so much for taking the time to review us. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again in the near future. Kind regards, Richard Holt General Manager
Responded November 05, 2018
Novotel Sydney on Darling Harbour Hotel
6.0
William from United Kingdom
Couple
Standard Queen
Stayed 5 nights in September 2018
Bad customer service ”
The hotel was good but the customer service is extremely not good especially for the price we paid.
Reviewed September 15, 2018
Dear William, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that these incidences were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address these problems and all our efforts have been concentrated on preventing future occurrences. It is our hope you can give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Richard Holt General Manager
Responded September 21, 2018
Novotel Sydney on Darling Harbour Hotel
10.0
Exceptional
King from Hong Kong
Business traveler
Standard Two Double Beds
Stayed 1 night in August 2018
Excellent & Pleasure”
Nice staff, good location, lovely meals
Reviewed August 21, 2018
Dear King, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Richard Holt General Manager
Responded August 31, 2018
Novotel Sydney on Darling Harbour Hotel
6.8
Good
Rosy from Australia
Family with young children
Standard Two Double Beds
Stayed 2 nights in July 2018
Good”
Needs refurbishment. Rooms looking to old especially the carpet, walls, bathroom, TV, curtains, needs to update cables, etc. Hot water in the shower is not working properly.
Reviewed July 23, 2018
Hi Rosy, Thanks for taking the time to leave us a review and please accept my sincere apologies that your stay was not to standard. We are currently mid way through a Rooms refresh in which we will have all accommodation rooms and corridors completed by December, 2018 bringing a fresh new look and feel to our hotel. I am also sorry to read of your hot water concerns and have shared this feedback with our Chief Engineer to rectify and ensure that no future guests are impacted. We truly appreciate you taking the time to leave us feedback as it is only with feedback such as you have provided that allows us to continually improve our standards. I do hope that we have the opportunity to welcome you back again. Kind regards, Richard Holt General Manager
Responded August 01, 2018
Novotel Sydney on Darling Harbour Hotel
7.2
Very good
michael from Australia
Business traveler
Superior 1 Queen Bed
Stayed 2 nights in June 2018
Incredible Staff ”
All.th staff were incredible and very generous - Hamish on reception is a superstar - nothing was a trouble - restaurant incredible - rooms were tired and dated but refurb happening which is great and the incredible service made up for this
Reviewed June 09, 2018
Hi Michael, Thank you very much for your wonderful review. It is always pleasure to receive such positive feedback in particular about our team members. I will share this feedback with Hamish as I know he will be thrilled to receive this. I am delighted to advise that we are currently half way through refreshing our rooms and corridors bringing a fresh new look and feel to the hotel. Thank you again and we look forward to welcoming you back in the future. Kind regards, Richard Holt General Manager
Responded August 01, 2018
Novotel Sydney on Darling Harbour Hotel
9.6
Exceptional
Annette from Australia
Couple
Standard Two Double Beds
Stayed 1 night in May 2018
Very comfortable room with excellent service ”
Each request made through the online Agoda booking was arranged and in place for our arrival. The staff were extremely helpful and professional. The room was comfortable and clean (a little mould in the grouting in the shower). Staff said rooms were being progressively upgraded and refurbished. And such issues being resolved. The breakfast options were extensive and fresh & flavoursome. The location was excellent for our needs - theatre and restaurant. I recommend this hotel.
Reviewed May 24, 2018
Dear Annette, Thank you for your wonderful review. We are pleased that you enjoyed your overall experience with us in particular our breakfast offerings. We look forward to welcoming you back again in the future. Kind regards, Richard Holt General Manager
Responded June 01, 2018
Novotel Sydney on Darling Harbour Hotel
4.0
Choon from Singapore
Business traveler
Stayed 2 nights in April 2018
Not worth it!”
Paid 420 dlrs a night without break fast. Charged 50 extra for early check in. Level 3 and Room 329 needs a total renovation. Thin walls & hot water takes forever to come out of tap. Bad wifi. Totally not worth. We stayed 2 nights earlier with Amora Jamieson, cheap and good value.
Reviewed May 03, 2018
Dear Choon, Please accept our sincere apologies that your stay was not to expectation. Our team are always striving to deliver memorable experiences for all of our guests and in this case, we have fell short. I am pleased to advise that we are currently completing an update of all of our rooms and corridors which I know is bringing a fresh new look and feel to our hotel. If you allow us the opportunity to earn back your trust, I can assure you that we will do our best to ensure you receive that positive experience that so many of our guests have grown fond of. Kind regards, Novotel Sydney Darling Harbour
Responded June 01, 2018
Novotel Sydney on Darling Harbour Hotel
8.4
Excellent
Leonie from Australia
Couple
Standard Two Double Beds
Stayed 1 night in April 2018
The heart of the city, always so exciting ”
Always very welcoming, very comfortable, great proximity to the city centre. We love the wonderful selection on offer for the buffet breakfast.
Reviewed April 30, 2018
9.2
Exceptional
jodi from Australia
Business traveler
Stayed 2 nights in February 2018
comfortable”
lovely feel, nice room, restaurant and bar had a great vibe, coffee shop guy was great
Reviewed April 22, 2018
Hi jodi, Thanks for the great feedback. I am glad you enjoyed yiur stay with us and hope your next visit will be as memorable as this one was. Kind regards, Richard Holt General Manager
Responded April 30, 2018
Novotel Sydney on Darling Harbour Hotel
10.0
Exceptional
ANNA from Australia
Group
Standard Two Double Beds
Stayed 2 nights in February 2018
Great hotel”
GREAT Hotel & SERVICE
Reviewed February 09, 2018
Hi Anna, Thanks for the 10 out of 10! We are thrilled you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Richard Holt General Manager
Responded March 10, 2018
Novotel Sydney on Darling Harbour Hotel
5.2
luke from Australia
Couple
Standard Two Double Beds
Stayed 3 nights in January 2018
Dirty carpet room more like 3 star ”
Service was ok staff friendly but room not worth the money
Reviewed February 01, 2018
Hi luke, Please accept my sincere apologies that your stay was not to expectation. I have shared your feedback with our management team as we are always looking for ways to improve. We will be commencing a refresh of all our rooms and corridors in which I trust will restore a fresh new look and feel to our hotel. Once again, I am sorry that your stay was not to the standard we pride ourselves on and do hope that you will allow us the opportunity to better serve you in future. Kind regards, Richard Holt General Manager
Responded March 30, 2018
Novotel Sydney on Darling Harbour Hotel
9.2
Exceptional
Trevor from Australia
Family with teens
Executive 2 Double Room
Stayed 1 night in January 2018
Exceptional”
Great location, very friendly and helpful staff, we enjoyed our stay for 2 days..
Reviewed January 19, 2018
Dear Trevor, Thanks for taking the time to share feedback on your recent experience. We are glad that you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
6.8
Good
WOONGSUN from South Korea
Solo traveler
Standard Queen
Stayed 2 nights in January 2018
Clean hotel, but much longer distance from subway”
Clean hotel, but much longer distance from subway
Reviewed January 13, 2018
Hi Woongsun, Thanks for taking the time to share feedback on your recent stay. The lightrail is located just outside our hotel which is the quickest way to Central Station, alternatively a 10 minute walk to Town Hall Station. We do hope that this will not deter you from booking with us in future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
7.2
Very good
Pechie from Singapore
Group
Standard Two Double Beds
Stayed 2 nights in January 2018
Disappointed with 1 Staff- not to generalized but it ruined the reputation of a nice hotel ”
Good location and nice comfy bed- except for a Filipino staff that worked on 31st of Dec till 1st Jan(forgot to get his name) Not accommodating, helpful and rude! We have a confirmed booking on the 1st of Jan 2018- we decided to checked in early at around 5am coz we’re very tired from celebrating New Year’s Eve and willing to pay for an early checked in (incase there’s an available room) he said there’s no room and so we asked favor if we can stay in the lobby and wait until there’s a vacant room but he said it’s not allowed and don’t want to take responsibility, so we taught ok maybe we can just leave our luggages since we have a confirmed booking but to our dismay he still doesn’t allowed to leave them and even chase us away! Around 7am we came back and able to go up to the reception and while waiting on the tv room resting he saw us and said “oh you’re here!” How rude he is treating their costomers like that! (This comment section is not enough to write the detailed discussions )
Reviewed January 10, 2018
Dear Pechie, Please accept my sincere apologies for the experience you received and the service. This is certainly not indicative of the usual standard we pride ourselves on and this I truly apologise. I have shared your feedback with our Rooms Division Manager for review and investigation to ensure that this does not re-occur in future. I do appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
8.0
Excellent
Alison from Singapore
Business traveler
Standard Two Double Beds
Stayed 3 nights in November 2017
Travelling with parent ”
Easy access to Darling harbour .
Reviewed January 02, 2018
Hi Alison, Thank you very much for your review. We are pleased you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Richard Holt General Manager
Responded January 31, 2018
Novotel Sydney on Darling Harbour Hotel
8.0
Excellent
Khurram from Pakistan
Family with young children
Executive 2 Double Room
Stayed 2 nights in December 2017
Awesome ”
Highly recommended
Reviewed December 07, 2017
Dear Khurram, Thanks for your great review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back again. Kind regards, Richard Holt General Manager
Responded January 02, 2018
Novotel Sydney on Darling Harbour Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss