This property is in high demand!
4 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
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Easy to check in n check out.

- Many guests have praised the breakfast at this property
Almost like a five star hotel, best breakfast menu
- Airport transfer available! Additional charges may apply. To request,...
- To help our travelers make informed and safe travel decisions, Hygiene...
970 meters to public transportation - Alam Minang Wisata Station is within 970 meters
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
4 travelers have booked today.
Based on 2,228 verified reviews
8.9
8.8
8.8
8.8
8.6
8.4
Nearest transportation options
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Alam Minang Wisata Station is within 0.93 km
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Tanah Tinggi is within 1.42 km
Location rating score
| Value for money | 8.6 |
| Distance to city center | 3.8 km |
| Location rating | 8.8 |
| Nearest airport | Soekarno-Hatta International Airport (CGK) |
| Distance to airport | 6.8 km |
Based on 1688 reviews from verified travelers
Yes! Novotel Tangerang Hotel includes laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.
Novotel Tangerang Hotel has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While residing at Novotel Tangerang Hotel, jump start your getaway by visiting the closest points of interest that are within walking distance to the property which include Taman Burung Perak and Bale Kota Mall.
While staying at Novotel Tangerang Hotel, enjoy your morning or evening walk at nearby park which include Taman Burung Perak, Taman Gajah Tunggal, and Taman Bambu.
Novotel Tangerang Hotel's policy concerning children's bedding considers guests age 16 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.
Novotel Tangerang Hotel has a total of 266 rooms.
The typical room rate for Novotel Tangerang Hotel in the past month is 1016145.31 IDR, compared to city's average of 389337.37 IDR.
Verified guests that stayed at Novotel Tangerang Hotel have given this property a rating of 8.902 for its remarkable cleanliness as the major highlight for their stay.
68.0% of our past visitor critiques have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Novotel Tangerang Hotel down in the review section.
64.0% of our past visitor ratings have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Novotel Tangerang Hotel down in the review.
Past solo travelers that have stayed at this property have given Novotel Tangerang Hotel an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Verified couple travelers that have stayed at this property have given Novotel Tangerang Hotel an average rating of 8.9. You can look up on more detailed customer reviews, and remarks by filtering for a specific type of verified guest travelers down in the review section.

Experience Luxury and Convenience at Novotel Tangerang Hotel
Welcome to Novotel Tangerang Hotel, a 4-star oasis of luxury nestled in the vibrant city of Tangerang, Indonesia. With its prime location just 3.8 kilometers away from the city center, this hotel offers the perfect blend of tranquility and accessibility. Whether you are traveling for business or leisure, Novotel Tangerang Hotel promises a memorable stay with its impeccable service, modern amenities, and comfortable accommodations.
As you step into the elegant lobby of Novotel Tangerang Hotel, you will be greeted by a warm and friendly staff ready to cater to your every need. Check-in time starts from 02:00 PM, allowing you ample time to settle in and unwind after your journey. The hotel boasts a total of 266 rooms, each thoughtfully designed to provide a haven of relaxation. From spacious and well-appointed standard rooms to luxurious suites, Novotel Tangerang Hotel offers a range of options to suit every traveler's preference.
Families are warmly welcomed at Novotel Tangerang Hotel, where children between the ages of 0 to 15 can stay free of charge. This child-friendly policy ensures that families can enjoy a comfortable and stress-free stay. The hotel's amenities cater to the needs of both adults and children, with a dedicated play area for kids and a swimming pool where the whole family can splash and have fun.
When it's time to explore the city or catch your flight, Novotel Tangerang Hotel's convenient location makes it a perfect choice. The hotel is just a short 29-minute drive away from the airport, ensuring a hassle-free journey. And with a check-out time until 12:00 PM, you can take your time in the morning and enjoy a leisurely breakfast before bidding farewell to this exceptional hotel.
Experience the epitome of luxury and convenience at Novotel Tangerang Hotel. Book your stay today and indulge in a truly memorable experience in Tangerang, Indonesia.
Unwind and Enjoy at Novotel Tangerang Hotel's Entertainment Facilities
At Novotel Tangerang Hotel, guests can indulge in a variety of entertainment options that are sure to enhance their stay. The hotel features a vibrant bar where guests can unwind and enjoy a refreshing drink after a long day of exploring the city. The bar offers a wide selection of cocktails, wines, and spirits, making it the perfect spot to socialize and relax with friends or colleagues. With its stylish and cozy ambiance, the bar provides the ideal setting to kick back and enjoy the evening.
For those who prefer to spend their leisure time outdoors, Novotel Tangerang Hotel boasts a beautiful garden where guests can immerse themselves in nature's tranquility. The lush greenery and well-manicured landscapes create a serene atmosphere, perfect for a leisurely stroll or a peaceful moment of reflection. Whether it's a morning walk to start the day or an evening escape to unwind, the hotel's garden offers a peaceful oasis amidst the bustling city.
With its inviting bar and serene garden, Novotel Tangerang Hotel ensures that guests have plenty of entertainment options to make their stay truly memorable.
Premier Sports and Recreation Facilities at Novotel Tangerang Hotel
Discover a world of fitness and relaxation at Novotel Tangerang Hotel, where your active lifestyle is perfectly catered to. Guests can enjoy the state-of-the-art 24-hour fitness center, equipped with modern equipment to help you maintain your workout routine at any time of day or night. Whether you're an early riser or a night owl, our free fitness center provides a convenient and well-equipped space to stay energized during your stay.
After your workout, unwind by the outdoor pool, a refreshing oasis surrounded by lush greenery. Lounge poolside and sip on delicious drinks from the poolside bar, making it the ideal spot to relax and soak up the sun. With these top-notch sports and leisure facilities, Novotel Tangerang Hotel offers the perfect blend of activity and relaxation to enhance your stay.
Convenience Facilities at Novotel Tangerang Hotel
At Novotel Tangerang Hotel, guests can enjoy a wide range of convenient facilities that enhance their stay and provide utmost comfort. The hotel offers 24-hour room service, ensuring that guests can indulge in delicious meals or snacks at any time of the day or night. The laundry service is also available, allowing guests to have their clothes cleaned and pressed without any hassle. Additionally, the hotel provides room service, making it easy for guests to enjoy a meal in the comfort of their own room.
For the safety and security of guests, Novotel Tangerang Hotel offers safety deposit boxes where valuable belongings can be securely stored. The concierge service is also available to assist guests with any inquiries or requests they may have, ensuring a seamless and enjoyable stay. The hotel provides Wi-Fi in public areas, allowing guests to stay connected and browse the internet with ease.
Smoking guests are catered to with a designated smoking area, while all guests can benefit from the convenience of free Wi-Fi in all rooms. The dry cleaning service and luggage storage facilities are also available, making it convenient for guests to keep their belongings clean and organized. Lastly, the daily housekeeping service ensures that guests can return to a clean and tidy room after a day of exploring or business meetings. With these convenient facilities, Novotel Tangerang Hotel ensures that guests have a comfortable and hassle-free stay.
Convenient Transport Facilities at Novotel Tangerang Hotel
Novotel Tangerang Hotel offers a comprehensive range of transport facilities designed to make your stay seamless and stress-free. Guests can enjoy the convenience of airport transfer services, ensuring a smooth journey from the airport to the hotel and back. For those eager to explore the local sights, the hotel also provides organized tours and a reliable ticket service, making sightseeing effortless.
Exceptional Dining Experience at Novotel Tangerang Hotel
Discover a world of culinary delights at Novotel Tangerang Hotel, where our diverse dining facilities cater to every taste and preference. Start your day with a hearty breakfast buffet or a continental breakfast, served daily to energize your morning. For a more relaxed dining experience, visit our halal restaurant or enjoy a variety of flavorful dishes at our on-site restaurant, designed to satisfy every palate. Our coffee shop offers a cozy ambiance perfect for enjoying a freshly brewed coffee or light snacks throughout the day.
For added convenience, the hotel provides 24-hour room service, allowing guests to indulge in delicious meals and beverages at any time of the day or night. Additionally, guests have access to a shared kitchen, offering a communal space for those who prefer to prepare their own meals. With daily housekeeping ensuring a clean and comfortable environment, Novotel Tangerang Hotel promises a seamless and enjoyable dining experience for all its guests.
Experience Comfort and Luxury at Novotel Tangerang Hotel
Indulge in the ultimate comfort and luxury at Novotel Tangerang Hotel with a range of exquisite room offerings. Choose from our Executive rooms, featuring a spacious 28 square meters of elegant space and a comfortable Double Bed. For those seeking a more lavish experience, our Executive Suite Room offers a generous 64 square meters of opulence. With its luxurious amenities and stylish design, it is the perfect retreat for discerning travelers. Alternatively, our Superior rooms provide a cozy haven with 28 square meters of space and your choice of a King Bed or 2 Single Beds.
When you book your stay at Novotel Tangerang Hotel through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda guarantees the lowest rates, ensuring that you get the best value for your money. With Agoda's user-friendly platform, you can easily search for available rooms, compare prices, and make your reservation in just a few simple steps. Experience convenience and peace of mind when you book with Agoda, allowing you to focus on enjoying your stay at Novotel Tangerang Hotel.
Discover the Vibrant Tangerang City Center
Welcome to Tangerang City Center, a bustling district in Tangerang, Indonesia, that offers a vibrant mix of commercial, cultural, and entertainment attractions. Situated just a stone's throw away from Novotel Tangerang Hotel, this dynamic area is a must-visit for travelers looking to experience the best of the city.
Immerse yourself in the local culture by exploring the traditional markets and shops lining the streets of Tangerang City Center. Indulge in a sensory feast as you browse through a variety of goods, from fresh produce and local delicacies to handicrafts and clothing. Don't miss the opportunity to haggle and bargain for unique souvenirs to take home.
For those seeking a taste of modernity, Tangerang City Center boasts an array of shopping malls, where you can find both local and international brands. Pamper yourself with a shopping spree at the sleek and stylish malls, which offer a wide range of fashion, electronics, and home decor stores. Afterward, recharge with a delicious meal at one of the many restaurants and cafes, serving both local and international cuisine.
In the evening, Tangerang City Center comes alive with its vibrant nightlife scene. Enjoy live music performances, dance the night away at trendy clubs, or simply unwind with a refreshing drink at a rooftop bar, offering stunning views of the city skyline. With its lively atmosphere and diverse entertainment options, Tangerang City Center promises an unforgettable experience for all visitors.
Whether you're a shopaholic, a food lover, or a culture enthusiast, Tangerang City Center has something for everyone. Stay at Novotel Tangerang Hotel and immerse yourself in the vibrant energy of this exciting district, where the best of Tangerang awaits.
Convenient Transportation from the Nearest Airports to Novotel Tangerang Hotel
Located in the bustling Tangerang City Center, Novotel Tangerang Hotel offers a convenient and comfortable stay for both business and leisure travelers. Getting to the hotel from the nearest airports is a breeze, thanks to the well-connected transportation options available.
If you're arriving at Soekarno-Hatta International Airport, the closest airport to Tangerang, you have several transportation choices. The most convenient option is to take a taxi directly from the airport to Novotel Tangerang Hotel. The journey takes approximately 30 minutes, depending on the traffic conditions. Alternatively, you can also opt for a ride-hailing service or arrange a private car transfer for a hassle-free experience.
Another nearby airport is Halim Perdanakusuma International Airport, located in East Jakarta. From Halim Perdanakusuma International Airport, the easiest way to reach Novotel Tangerang Hotel is by taking a taxi or booking a private car transfer. The travel time is around 1 hour, depending on the traffic.
No matter which airport you arrive at, Novotel Tangerang Hotel is easily accessible, ensuring a smooth and convenient journey to your accommodation. With its prime location in Tangerang City Center, the hotel provides a comfortable base for exploring the vibrant city and its attractions.
Discover Cultural and Historical Gems near Novotel Tangerang Hotel
Novotel Tangerang Hotel is ideally located near several captivating landmarks and attractions that offer a glimpse into the rich cultural and historical heritage of Tangerang, Indonesia. Just a short distance away, you will find the fascinating Museum Benteng Heritage, which showcases a collection of artifacts and exhibits that tell the story of the city's past. Immerse yourself in the local history as you explore the museum's displays and learn about the region's heritage.
For those seeking spiritual enlightenment, a visit to the Al-AZhom Mosque is a must. This magnificent mosque features stunning architecture and intricate design, offering a peaceful sanctuary for prayer and reflection. Take a moment to admire the intricate details and soak in the serene atmosphere.
Nature lovers will appreciate the nearby Taman Pramuka, a beautiful park that provides a tranquil escape from the bustling city. Stroll along the well-maintained pathways, surrounded by lush greenery and vibrant flowers. The park is perfect for a leisurely picnic or a relaxing afternoon walk.
Novotel Tangerang Hotel's strategic location also offers easy access to essential amenities, such as Apotek Bahtera and Apotek Santi Medica, ensuring convenience for any medical needs. Additionally, RS Awal Bros Tangerang and Rumah Bersalin Metta Medika are just a stone's throw away, providing peace of mind for any healthcare emergencies.
With its proximity to these cultural landmarks, historical sites, and essential facilities, Novotel Tangerang Hotel is the perfect base for exploring the best of Tangerang, Indonesia.
Convenient Public Transport Stations near Novotel Tangerang Hotel
Located in the vibrant neighborhood of Tanah Tinggi, Novotel Tangerang Hotel offers excellent accessibility to various public transport stations. One of the most convenient options is the Tangerang Railway Station, which is just a short distance away from the hotel. This well-connected station provides easy access to Jakarta and other major cities in Indonesia, making it a perfect choice for both business and leisure travelers. Whether you are planning to explore the bustling streets of Jakarta or visit nearby attractions, the Tangerang Railway Station offers a hassle-free and efficient way to travel.
In addition to the Tangerang Railway Station, Novotel Tangerang Hotel is also conveniently located near several bus stops. These bus stops provide convenient and affordable transportation options for guests looking to explore the surrounding areas. With regular bus services available, guests can easily visit popular attractions such as the Soekarno-Hatta International Airport or the vibrant shopping districts of Tangerang. Whether you are traveling for business or leisure, the nearby bus stops offer a convenient and budget-friendly way to navigate the city and beyond.
Indulge in a Variety of Culinary Delights
When it comes to dining options near Novotel Tangerang Hotel, guests will be spoilt for choice. Just a short stroll from the hotel, you can find a range of local and international restaurants to satisfy your cravings. For those seeking authentic Indonesian flavors, head to Waroeng SS Spesial Sambal 'SS' Kisamaun or Kuliner Nasi Jagal Ibu Zahra Tangerang, where you can savor traditional dishes prepared with love and care. If you're in the mood for seafood, make your way to Seafood Jaring Nelayan, where you can indulge in a variety of fresh catches cooked to perfection. For a taste of Javanese cuisine, Depot Sami Asih Masakan Khas Jawa Timur and Rumah Makan Bu Ismy are excellent choices. If you're looking for a quick and convenient option, D'COST Tangerang City and MICHA DIMSUM offer delicious and affordable meals. For those who prefer familiar flavors, Solaria - Tangerang City GF serves up a range of Western and Asian dishes. Lastly, don't miss the opportunity to try the sumptuous dishes at Kedai Kumala and RM Pucuak Dicinto, which offer a fusion of Indonesian and international cuisines. With such a diverse selection of dining options nearby, you'll never run out of culinary adventures during your stay at Novotel Tangerang Hotel.
Shop 'til you drop at Novotel Tangerang Hotel's surrounding shopping landmarks
Located in the vibrant city of Tangerang, Novotel Tangerang Hotel offers easy access to a plethora of shopping options. Just a short distance away, you'll find the Tanjung Kait Shop, where you can indulge in a unique shopping experience. Discover a wide range of local handicrafts, traditional textiles, and souvenirs that make for perfect gifts or keepsakes. If you're looking for a more modern shopping experience, TangCity Mall is the place to be. This expansive mall features a variety of international and local brands, as well as a wide selection of dining options. And for those seeking a one-stop shopping destination, Bale Kota Mall is the answer. With its diverse range of shops, including fashion boutiques, electronics stores, and supermarkets, you'll find everything you need under one roof. Whether you're a shopaholic or simply looking to explore the local retail scene, Novotel Tangerang Hotel's surrounding shopping landmarks will surely satisfy your retail cravings.
Affordable Luxury: Experience Novotel Tangerang Hotel at Unbeatable Prices
When it comes to finding the perfect blend of luxury and affordability, Novotel Tangerang Hotel stands head and shoulders above the rest. With an average price of just $65 per room, this hotel offers exceptional value for money that is hard to find in the bustling city of Tangerang, Indonesia.
Compared to the average price of a hotel room in Tangerang, which stands at $34, Novotel Tangerang Hotel provides a truly remarkable deal. Despite its affordable rates, this hotel doesn't compromise on quality or comfort. From the moment you step into the stylish lobby, you'll be greeted with warm hospitality and a sense of elegance that sets the tone for your stay.
Whether you're visiting Tangerang for business or leisure, Novotel Tangerang Hotel offers a range of spacious and well-appointed rooms to suit every traveler's needs. With modern amenities, plush bedding, and contemporary decor, you'll feel right at home in these thoughtfully designed accommodations. So why settle for less when you can experience the best of Tangerang at Novotel Tangerang Hotel?
Excellent Staff and Facilities at Novotel Tangerang Hotel
Novotel Tangerang Hotel has received rave reviews from its guests, with many highlighting the excellent staff and facilities. The hotel's perfect location and friendly staff have been praised by numerous visitors. Guests have also been impressed by the beautiful swimming pool, which is well-maintained and provides a refreshing escape from the city heat. The gym and pool are both clean and inviting, ensuring guests have a pleasant and enjoyable stay. The staff at Novotel Tangerang Hotel are known for their exceptional friendliness and helpfulness, making guests feel welcome and well taken care of. Additionally, the hotel's rooms are spacious, clean, and comfortable, providing a relaxing environment for guests to unwind after a day of exploring. With its great location, reasonable prices, delicious food, and top-notch services, Novotel Tangerang Hotel is the perfect choice for a memorable stay in Tangerang, Indonesia.
Exceptional Customer Ratings at Novotel Tangerang Hotel
Discover a truly exceptional stay at Novotel Tangerang Hotel, where customer reviews consistently highlight the hotel's outstanding qualities. With an impressive overall rating of 8.6, this hotel is a top choice for travelers seeking a memorable experience in Tangerang, Indonesia.
One of the standout features of Novotel Tangerang Hotel is its excellent value for money, with a rating of 8.5. Guests appreciate the affordable rates without compromising on quality and comfort. Whether you are a business traveler or on a leisure trip, this hotel offers exceptional amenities and services that exceed expectations, making it an excellent choice for both budget-conscious and discerning guests.
The hotel's facilities also receive high praise, with a rating of 8.7. From the moment you step into the elegant lobby, you will be impressed by the modern and well-maintained facilities. Whether you are looking to unwind by the pool, work out at the fitness center, or indulge in a rejuvenating spa treatment, Novotel Tangerang Hotel has everything you need to make your stay truly memorable.
In addition to its impressive facilities, Novotel Tangerang Hotel also boasts a staff performance rating of 8.7. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. From the moment of arrival until departure, the attentive team is always ready to assist with any request or provide recommendations for exploring the vibrant city of Tangerang.
With its exceptional customer ratings for value, facilities, and staff performance, Novotel Tangerang Hotel offers a truly remarkable stay. Whether you are traveling for business or leisure, this hotel is sure to exceed your expectations and provide a memorable experience in Tangerang, Indonesia.
Excellent8.8
Facilities
Excellent8.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
The swimming pool is available every day for all in-house guests from 06:00 AM to 07:00 PM.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
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Guests appreciate the excellent and friendly service from the staff, as well as the hotel's ideal location connected to TangCity Mall with direct access. The breakfast offers many options including international and local cuisine. The rooms are spacious and clean, providing good value for money. Families with children will appreciate the good facilities, including a nice kids pool.
Some guests note that the room cleanliness, maintenance, and lighting could be improved.
Did you find this review summary helpful?
I stayed at this hotel for 9 nights, and I loved the cleanliness, the view from the hotel room, the tranquility, the staff were friendly and very helpful with what I needed. Because it is very strategically located, it is easy to go everywhere, and it is directly connected to Tangcity Mall so it makes it easier for us to shop. Overall, it's a place I would highly recommend for anyone looking for a great experience.
Dear Guest, Warmest Greeting from Novotel Tangerang! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang
I stayed at this hotel for 9 nights, and I loved the cleanliness, the view from the hotel room, the tranquility, the staff were friendly and very helpful with what I needed. Because it is very strategically located, it is easy to go everywhere, and it is directly connected to Tangcity Mall so it makes it easier for us to shop. Everything can be recommended.
Dear Guest, Warmest Greeting from Novotel Tangerang! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang
I really enjoyed my stay at this hotel. The room was clean and comfortable, and the staff were kind and helpful. The best part was definitely the breakfast — lots of delicious options and everything was fresh. I would happily stay here again
Dear Mr. Turgut, Thank you for taking the time to share your kind feedback. We’re delighted to know that you had an enjoyable stay with us and that you appreciated our clean, comfortable rooms and the friendliness of our team. It’s wonderful to hear that our breakfast made a great start to your day. the team will be thrilled to know their efforts are appreciated. We look forward to welcoming you back for another pleasant stay soon. Warm regards, Vinna Front Office Manager Novotel Tangerang
I stayed at Novotel Tangerang only for 1 night, to send off my sister to go on hajj. Check-in was taking a bit longer, waiting for the room availability. The room was quite spacious (a superior twin room). Breakfast was ok, they provided a good variety of the menu. To improve: AC in the room (was not stable, sometimes it was very cold, sometimes hot. There was no AC at the lobby lift on every floor. It was uncomfortably hot while waiting more than 30 mins for the lift
Dear Nurdina, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our breakfast selection and our room spacious, as we strive to provide excellent service to all our guests. However, I sincerely apologize for the issues you encountered during your stay. It is disappointing to learn that the condition of your room did not meet your expectations regarding the check in process and AC in the room and area. Please be assured that we take these matters seriously, and I will personally address this with our front office and maintenance team to ensure that necessary improvements are made. We continuously evaluate our offerings and will consider this feedback as we make future enhancements. Your experience is important to us, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you once again for your valuable feedback. Sincerely, Novotel Tangerang
970 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Does not reflect as a 4-star hotel.”
Staying at Novotel Tangerang on New Year's Eve was our first experience, and instead of having an amazing time, we ended up disappointed. 1. We could only check into our hotel room at 6 PM, even though we had deliberately arrived later than the check-in time (2 PM), around 4 PM, assuming the room would be ready so we wouldn't have to wait, but in reality, it wasn't. 2. The room we booked was a non-smoking room, but the room we got was a smoking room, where the smell of cigarette smoke was still detectable, especially since my pregnant wife and my 5-year-old child were in our group. Our complaint was initially addressed by moving us to another room, but the new room was also a smoking room and the smell of cigarette smoke was even stronger, so we reluctantly stayed in the old room with the note that the room be cleaned and vacuumed again until the smell of cigarette smoke decreased or disappeared. 3. We communicated all these complaints to the staff to be noted, so they could be passed on to the manager and followed up on, but until we checked out, we received no compensation at all, making it feel as if our complaints never existed. This really does not reflect a 4-star hotel where guest satisfaction is very important, and we should have received satisfactory service. We still gave 2 stars because of the hotel's strategic location (direct access to the mall) and the breakfast menu, which was quite delicious and varied, which we consider a plus for this hotel.
Kepada Bapak Rizki, Terima kasih telah meluangkan waktu untuk menyampaikan pengalaman Anda selama menginap di Novotel Tangerang pada Malam Tahun Baru. Kami sungguh menghargai setiap masukan yang Anda berikan. Kami menyampaikan permohonan maaf yang tulus atas ketidaknyamanan yang Anda alami, khususnya terkait keterlambatan kesiapan kamar dan ketidaksesuaian tipe kamar nonsmoking yang Anda pesan. Kami memahami bahwa hal tersebut sangat memengaruhi kenyamanan Anda dan keluarga, Sebagai informasi, pada malam Tahun Baru seluruh kamar kami berada dalam kondisi fully booked, dan proses penempatan kamar dilakukan secara bertahap berdasarkan urutan reservasi yang masuk lebih awal. Namun demikian, kondisi ini tidak seharusnya berdampak pada pengalaman menginap Anda. Kami juga sangat menyesalkan bahwa upaya pemindahan kamar non smoking belum dapat memberikan solusi yang optimal. Masukan Anda telah kami sampaikan kepada manajemen dan tim terkait sebagai bahan evaluasi serius dan perbaikan layan