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Novotel Zurich Airport Messe Hotel
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Ballroom
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7.8 Very good guest rating
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"Free shuttle service to & fro airport"

Wai Y.Malaysia
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8.0 Very good location
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8.0Location

Novotel Zurich Airport Messe Hotel

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Very good
Based on 182 reviewsSee what guests said
7.8
87% would recommend to a friend
  • 500 meters to public transportation

  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

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Room choices
Executive Double Bed
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  • 23 m²/248 ft²
  • Non-smoking
  • 1 double bed
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Superior Double Bed with Sofa Bed
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  • 23 m²/248 ft²
  • Non-smoking
  • 1 double bed and 1 sofa bed
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Superior Twin Bed
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  • 23 m²/248 ft²
  • Non-smoking
  • 2 single beds
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Superior Room with 1 Double Bed
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  • 25 m²/269 ft²
  • Shower and bathtub
  • 1 queen bed
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Verified guest reviews

Agoda Reviews (182)
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Cleanliness8.3
Facilities7.2
Location8.0
Room comfort and quality8.1
Service7.9
Value for money7.5
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Executive Double Bed
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Showing 168 verified guest comments
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8.8
Anonymous
Couple
Superior Double Bed with Sofa Bed
Stayed 1 night in November 2017
Excellent
Good value for money spent!!
Reviewed November 07, 2017
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6.8
Veronica from Singapore
Couple
Superior Twin Bed
Stayed 1 night in October 2017
Good functional hotel
We spent one night at this hotel as we had an early morning flight the next day. Good location and clean. Just 2 min walk to the train station and 30 min ride to the city centre. It was our first visit to Zurich so we were happy to see the city. Hotel pickup service to airport was very good and the driver was very friendly. The hotel receptionist could be friendlier. The bathtub was badly constructed. Please take a quick shower in the bath tub yourself and you will see what I mean.
Reviewed October 15, 2017
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4.8
Ayako from Japan
Couple
Superior Double Bed with Sofa Bed
Stayed 1 night in September 2017
Will not return
Only thing good about this hotel was the location. Tram stop right in front with the airport line. Cleanliness of the room especially the bathroom was questionable. Moldy and left over hair from the previous guest. There was also an used city map above coat hanger. None of the breakfast service staff smiled. 30 CHF for this breakfast is bit outrageous, even for Switzerland. If there was at least one wow factor, then it could make sense, but there was none. Machine coffee, no made-to-order eggs. Stuffed or empty jam server. A guy who cheated our room number at the entrance of breakfast area yawned with all of his mouth on display, with not even a fake effort to cover them with a hand. Perhaps he is a supervisor for the shift which would explains the lethargicness of everyone there. Reception lady (who seems to be allowed to wear whatever she wants) scares me. Looking at her interaction with one of the tour agents showed her lack of professionalism and customer service mindset. There was another lady at the reception who did not know how to process the city tax on the Post Finance debit card, but at least she smiled and was friendly. I hope the scary lady can learn something from her. This is the first critical review I have ever written on Agoda or anywhere else for that matter. I hope this is useful for some, and I hope the hotel management sees this and has willingness to act upon.
Reviewed September 20, 2017
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5.6
Yaqoob from Oman
Couple
Superior Double Bed with Sofa Bed
Stayed 1 night in September 2017
It's good for going back home, but not good the time of arrival...
Novotel is good while going back home, I booked and use it in my last vacation days because I wanna go home... It's very near to Zurich Airport and very good service to & from Airport (Free transportation organized by Novotel. Almost 10 minutes to Zurich Airport as I assume. However, there is nothing to see in this hotel, very isolated, If you are interested to go around Zurich, then you have to catch either bus or tram. Some of staff are good cooperating but some of them are not good which makes you dissapointed some times. However, I have to keep calm cause I'm only a tourist in Zurich. I recommend this hotel to some one who's going back home after holidays.... Thanks...
Reviewed September 13, 2017
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6.8
Piyanooch from Thailand
Family with teens
Superior Twin Bed
Stayed 1 night in August 2017
Good for short stay.
Tram stop right in front of the hotel (10 step away) and only take 10 mins on the tram from the airport, a bit far from the city centre but is convenient especially when you have a luggages with you, just get off the train at the airport or at the city main train station and look for tram No 10 it will drop you off right in front of the Novotel. Room was standard nothing to complain but the restaurant food and the breakfast menu was so poor and way below swiss standard , recommended the hotel but definitely not the food.
Reviewed August 31, 2017
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8.0
Valérie from Canada
Group
Superior Double Bed with Sofa Bed
Stayed 1 night in July 2017
Very good
We had a health emergency while at this hotel. The employees were so helpful and kind we us!
Reviewed July 26, 2017
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7.2
Cheuk from United Kingdom
Couple
Stayed 1 night in June 2017
Quiet and clean stay
Reception area are spacious. Rooms are clean. But the breakfast are somehow disappointed, the taste of the food are not good
Reviewed June 17, 2017
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10.0
Norie from Japan
Solo traveler
Superior Double Bed with Sofa Bed
Stayed 1 night in March 2017
Great airport hotel
If you are looking for a hotel near the airport, I highly recommend you this hotel. It's comfortable, affordable, convenient and well located. It's only few minutes tram ride from the airport and hotel is located right in front of the tram station. Super convenient!!! The room is spacious, clean, has everything you need. Hotel Restrant was not cheap but food was delicious. There is a supermarket one tram ride away. I will certainly go back to this hotel again. You can buy tram ticket at the hotel counter too. I stayed other cheaper hotel nearby but shower room was way too small (I'm slim size but it was still too small) and there was not even a kettle in the room.
Reviewed March 13, 2017
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6.4
Hooi from Malaysia
Business traveler
Superior Double Bed with Sofa Bed
Stayed 1 night in January 2017
Good location
Limited selection of food and beerage
Reviewed February 02, 2017
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4.8
Anil from India
Group
Superior Double Bed with Sofa Bed
Stayed 3 nights in December 2016
Refund/Modification policies are awful
We are group of 5 travelers booked 2 rooms in this hotel, we had to use the itinerary for Visa booking and the hotel booking came on only one traveler's name, when we asked them to update other guest details 'THEY DENIED'. Secondly, some of our Visa's were rejected when we asked them to cancel the booking for that purpose they again DENIED and charged us the full money. Never will visit or suggest anyone to go to this hotel.
Reviewed January 04, 2017
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Novotel Zurich Airport Messe Hotel
|Very good 7.8
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