Not really airport”

The location is kind of awkward where you either take a taxi or train which require a 7 mins walk(difficult to do with luggage). The cellular coverage is weak. The room is hot while I was travelling in July

JFS”

The advantage is location only. Rooms needs refurbishment, TV is out-of-date and its remote control has no batteries. Room service has limited choice of menu. This place has no quality as Novotel branded hotel. Looks like staying somewhere in a hotel of the Third World country.

Near by airport and tram station right in front”

Less than 10 minutes to Airport There's tram station right in front Hotel, 20 short stops to City (Zurich HB), convenience. Room was okay, except floor carpert abit old and window has some problem. The rest are fine.

Nice stay with cooperative staffs”

Staff, location, room ... overall everything was nice. It was a pleasant stay. Every time, I am in Zurich, I am choosing this hotel and it is always nice. Thanks to all the staffs to make our stay pleasant.

Airport Stopover”

We chose this hotel as we had an early morning flight out of Zurich. The hotel was clean, the rooms were large and the shuttle bus was convenient. I would recommend for anyone needing a hotel close to the airport.

Excellent”

Hotel pickup service to airport was very good. The room is clean.

Good location”

I was here to take train to Swiss. it is just in front of central station. there are so many restaurants and shops. also the subway station is very near by. i would like to recommand you to stay here... it will be perfectly safe place for you.

Clean good service and great breakfast”

in front of the hotel there is a tram city where we can take a tram to most of the high spots but this take around half an hour but we think that this is alright. The room is clean and safe. There are different kinds of food offered in the buffet breakfast.

Good business hotel ideal for transit ”

Good business hotel that is conveniently located near the airport. The tram station is also nearby. A good breakfast starts you off for the day. Lastly, most important, good high speed internet access.

Good experience, definitely will come back.”

I was there for transit and it was really convenient to get in to the city and it is just 7 minutes from the airport by tram. The room was nice and tidy. Everything was well put together and that includes high quality amenities. The best thing of all is that, it is not expensive at all in comparison to other hotels in the city in quality wise. In all, I would love to come next time if I have to go Zurich again.

Good location closed to tram station”

The hotel is located in a good location which is very closed to tram station, it takes only 2-3 mins to reach the hotel. You can take Tram # 10 in front of the hotel to the main station at Zurich HB within 25 mins. The room facilities are good with reasonable price. We book a room without breakfast. We checked the breakfast price, it's extremely expensive if you pay it separately. I think if you want to have breakfast, you just need to book it together with the room at the beginning.

good hotel with friendly staff”

the website pictures are a bit decieving as the hotel is not located by the side of a lake but the staff are friendly and it is only a 30 second walk to the tram stop which gets you to the town centre in 25 minutes. there is nothing to do in the local vicinity of the hotel

Connection in Zurich”

Closer to the Airport and City Center. There is a Tram stop in front of the Hotel, that connects to the Airport and City Center. Very convenient if you are transiting through Zürich and would like to rest before your next fligh and visit the City.

Near to the airport”

It's very good for whom want a hotel near to airport.but you have to pay for parking 25 Frank. it's about 6 minutes to The airport.

Convenient Hotel ”

It is very convenient to get to airport. Very efficient front desk and nice restaurant

Above average”

I had a very average experience at the property. The staff was hardly helpful. My luggage lied around at the reception for over 6 hours after I handed it over to them instead of being transferred to a luggage or a locker room. Thankfully it was intact when I returned I've stayed at multiple Accor properties in the past including the Ibis Airport at Zurich but this has perhaps been. my most disappointing experience so far.

Nice hotel, but less customer friendly”

When we checked in, the restaurant area was not available because it was being used to provide food to a large number of people who had not been able to fly out of Zurich. And we were told that we could not take part in that food, and would therefore have to pick from the very limited bar menu. In the end, not really a problem, but it did not present a customer friendly face for this hotel. Also, they now charge for the return shuttle to the airport, though this was not stated on their website. Also not really a problem, but adds to the lack of customer friendliness. However, the hotel was well organized, very clean, and the shuttles ran on time and effectively.

Will not return”

Only thing good about this hotel was the location. Tram stop right in front with the airport line. Cleanliness of the room especially the bathroom was questionable. Moldy and left over hair from the previous guest. There was also an used city map above coat hanger. None of the breakfast service staff smiled. 30 CHF for this breakfast is bit outrageous, even for Switzerland. If there was at least one wow factor, then it could make sense, but there was none. Machine coffee, no made-to-order eggs. Stuffed or empty jam server. A guy who cheated our room number at the entrance of breakfast area yawned with all of his mouth on display, with not even a fake effort to cover them with a hand. Perhaps he is a supervisor for the shift which would explains the lethargicness of everyone there. Reception lady (who seems to be allowed to wear whatever she wants) scares me. Looking at her interaction with one of the tour agents showed her lack of professionalism and customer service mindset. There was another lady at the reception who did not know how to process the city tax on the Post Finance debit card, but at least she smiled and was friendly. I hope the scary lady can learn something from her. This is the first critical review I have ever written on Agoda or anywhere else for that matter. I hope this is useful for some, and I hope the hotel management sees this and has willingness to act upon.

It's good for going back home, but not good the time of arrival...”

Novotel is good while going back home, I booked and use it in my last vacation days because I wanna go home... It's very near to Zurich Airport and very good service to & from Airport (Free transportation organized by Novotel. Almost 10 minutes to Zurich Airport as I assume. However, there is nothing to see in this hotel, very isolated, If you are interested to go around Zurich, then you have to catch either bus or tram. Some of staff are good cooperating but some of them are not good which makes you dissapointed some times. However, I have to keep calm cause I'm only a tourist in Zurich. I recommend this hotel to some one who's going back home after holidays.... Thanks...

Good for short stay. ”

Tram stop right in front of the hotel (10 step away) and only take 10 mins on the tram from the airport, a bit far from the city centre but is convenient especially when you have a luggages with you, just get off the train at the airport or at the city main train station and look for tram No 10 it will drop you off right in front of the Novotel. Room was standard nothing to complain but the restaurant food and the breakfast menu was so poor and way below swiss standard , recommended the hotel but definitely not the food.