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Novum Hotel Belmondo Hamburg Hauptbahnhof
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7.2 Very good guest rating
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"Staff friendly and helpful. Tea and coffee making facilities..."

CliveUnited Kingdom
Buffet
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7.1 Very good location
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7.1Location

Novum Hotel Belmondo Hamburg Hauptbahnhof

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Very good
Based on 50 reviewsSee what guests said
7.2
  • 400 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Sauna

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Room choices
Small Double Room
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  • City view
  • 14 m²/151 ft²
  • 1 double bed
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Single Room
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  • City view
  • 14 m²/151 ft²
  • 1 double bed
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Double Room with Sofa Bed
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  • City view
  • 19 m²/205 ft²
  • 1 double bed and 1 sofa bed
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Standard Double
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  • City view
  • 16 m²/172 ft²
  • 1 double bed
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Double
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  • Separate shower/bathtub
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Single
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  • Separate shower/bathtub
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Standard
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    Verified guest reviews

    Agoda Reviews (50)
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    Cleanliness8.0
    Facilities6.3
    Location7.1
    Room comfort and quality7.1
    Service7.2
    Value for money7.4
    Provided by verified guests of Agoda
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    Showing 35 verified guest comments
    1234
    5.6
    Francoise from Australia
    Solo traveler
    Standard Double
    Stayed 4 nights in September 2017
    Plain rooms and reception staff distant at best
    I expected higher standards from this hotel, but found my room particularly plain, and the reception staff distant at best. The stamp-sized digital TV lost above a long desk featuring a bottle of water labelled with a large 4 Euros price-tag, and the fact that all the mini-bars in the hotel have been removed give the impression that all efforts are put on minimising standards while still pretending to be a higher class hotel. The friendly house-keeping staff and the staff attending to the very good breakfast buffet were the only redeeming points of the place. The location was depressing: there are no cafés or places to eat in the neighbourhood. There are other hotels in the area because it is close enough to the central station, but it is anything but attractive, and, at night, not safe-looking. I am a solo female traveller, so I ended up ordering pizza. For that privilege, I had to go down to reception to be presented with menus from local delivery services. With no restaurant in the hotel or close-by, you would think that these delivery menus could be placed in each room in the information folder. Following this 4-night experience, I endeavour to stay clear of Novum hotels in general, and hotels near central stations in Germany in particular.
    Reviewed September 17, 2017
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    5.6
    Pentti from Finland
    Solo traveler
    Standard Double
    Stayed 1 night in August 2017
    How did this hotel get four stars
    Not very service minded reception staff. I was offered room in unpleasant area on first floor next to the reception and the lifts plus in a corridor used by room service staff for loading used linen. I refused to accept that room. The room where I stayed had no airconditioning (temp was +27) and Internet could not be used safely. The hotel is in an unpleasant area.
    Reviewed September 01, 2017
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    10.0
    Clive from United Kingdom
    Family with teens
    Double Room with Sofa Bed
    Stayed 1 night in August 2017
    Exceptional
    Staff friendly and helpful. Tea and coffee making facilities in the room. Rooms clean and well looked after. Would not hesitate to stay again.
    Reviewed August 27, 2017
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    9.2
    davit from Georgia
    Couple
    Small Double Room
    Stayed 2 nights in February 2017
    good
    good
    Reviewed February 22, 2017
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    3.2
    Biju from United Arab Emirates
    Business traveler
    Single Room
    Stayed 6 nights in February 2017
    Never back on this hotel.
    I can't feel a star rating on this hotel facility, staff and never be back on this hotel.
    Reviewed February 12, 2017
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    9.2
    Dawn from United Kingdom
    Couple
    Standard Double
    Stayed 2 nights in November 2016
    good location
    Clean and good location would recommend this hotel
    Reviewed November 13, 2016
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    6.4
    Sandeep from United Kingdom
    Business traveler
    Double Room with Sofa Bed
    Stayed 1 night in September 2016
    Too high cost vs facilities
    No value for money
    Reviewed October 02, 2016
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    9.7
    Stuart from United Kingdom
    Family with young children
    Double Room with Sofa Bed
    Stayed 1 night in December 2015
    Belmondo Hamburg
    Cleanliness, pleasant, location.
    Our stay was a very pleasant experience. It was fairly central and and easy walk to the centre of Hamburg. It was a clean hotel and the staff were helpful.
    Reviewed December 27, 2015
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    4.7
    shangpeng from Taiwan
    Solo traveler
    Standard Double
    Stayed 1 night in July 2015
    What's wrong
    Never come to here again ! Don't know what happened about the sever ,it a hot day and my electric fan wasn't work .. The sever says will help me to fix it '' tomorrow '' !?
    Reviewed July 05, 2015
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    4.7
    Peter from Germany
    Couple
    Small Double Room
    Stayed 1 night in September 2014
    Poor
    Cleaniness
    Hotel staff has a extremely poor service attitude No air con control provided despite air con in room No fridge in room Any request is handled with a bad attitude Staff should be trained in this regard Broken lights,no repair sitting in dark rooms Overall poor rating not recommended to stay
    Reviewed September 06, 2014
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    1234
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    Novum Hotel Belmondo Hamburg Hauptbahnhof
    |Very good 7.2
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