Travelling to Mexico? Read all updated requirements before you book.
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive
Dreams Sapphire Resort & SPA - All Inclusive

Removed from saved list

8.4

Excellent

16 reviews

16 reviews

Beach1
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Xoximilco Cancun by Xcaret 13.1 km
Wet'n Wild Cancun 17.0 km
Playa Delfines 21.9 km
El Rey Archaeological Zone 22.1 km
Mayan Museum of Cancun 23.6 km
Avenida Kukulkan 27.0 km
Interactive Aquarium 27.7 km
La Isla Shopping Village 27.8 km
Torre Escenica 30.6 km
Mercado 28 Market 31.7 km
Nearby landmarks
Playa Punta Caracol 2.4 km
Playa Petempich 3.7 km
Piston Pueblo 12.4 km
Moon Palace 12.5 km
Xoximilco Cancun by Xcaret 13.1 km
Coral 16.8 km
Ventura Park 17.0 km
Wet'n Wild Cancun 17.0 km
Cancun International Airport 18.1 km
Playa Delfines 21.9 km

Dreams Sapphire Resort & SPA - All Inclusive

SUPER MANZANA 11 MANZANA 9 LOTE 10, Playa Caracol, Cancun, Mexico, 77580 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Playa Caracol part of Cancun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous La Isla Shopping Village. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Sparkling clean

Check-in [24-hour]

Private beach

Free Wi-Fi in all rooms!

Currency exchange

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Please contact the property for more information."

Facilities

Bicycle rental

Valet parking

Pets allowed

Shuttle service

Kids club

Spa

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Cancun every 8 minutes on Agoda.com
Value for money7.9
Location rating7.7
Nearest airportCancun International Airport (CUN)
Distance to airport18.1 km

Rooms available at Dreams Sapphire Resort & SPA - All Inclusive

Preferred Club Master Suite Beach Front Swim Out King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
Preferred Club Master Suite Ocean Front King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Preferred Club Junior Suite Beach Front Swim Out Double - All Inclusive
...
  • Beach view
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Preferred Club Junior Suite Tropical View Double - All Inclusive
...
  • Garden view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Preferred Club Junior Suite Ocean Front Double - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Preferred Club Governor Suite - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Junior Suite Beach Front Swim Out King - All Inclusive
...
  • Beach view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Junior Suite Ocean Front King - All Inclusive
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Preferred Club Family Junior Suite Tropical View - All Inclusive
...
  • Nature view
  • Balcony/terrace
  • 2 single beds and 1 king be...
Enter dates to see prices
Deluxe Junior Suite Tropical View King
...
  • Garden view
  • Balcony/terrace
  • 2 double beds or 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Dreams Sapphire Resort & SPA - All Inclusive?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Dreams Sapphire Resort & SPA - All Inclusive?

For those who wish to drive their own cars, Dreams Sapphire Resort & SPA - All Inclusive has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Cancun with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Dreams Sapphire Resort & SPA - All Inclusive?

Start your mornings right, with the continental and buffet breakfast options offered at Dreams Sapphire Resort & SPA - All Inclusive.

What are my dining options at Dreams Sapphire Resort & SPA - All Inclusive?

Dreams Sapphire Resort & SPA - All Inclusive features on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Dreams Sapphire Resort & SPA - All Inclusive?

Large events and gatherings such as weddings can be hosted at Dreams Sapphire Resort & SPA - All Inclusive. Small or intimate events like honeymoons can also be accomodated.

What is the smoking policy at Dreams Sapphire Resort & SPA - All Inclusive?

Dreams Sapphire Resort & SPA - All Inclusive does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Dreams Sapphire Resort & SPA - All Inclusive?

Restaurants including Le Chique are popular in Dreams Sapphire Resort & SPA - All Inclusive’s neighborhood which is known as Playa Caracol.

What popular beaches are close to Dreams Sapphire Resort & SPA - All Inclusive?

Guests at Dreams Sapphire Resort & SPA - All Inclusive can easily visit Playa Punta Caracol and Playa Petempich in the Playa Caracol area.

Show more questions
See map

Explore the neighborhood

What people love about Dreams Sapphire Resort & SPA - All Inclusive

  • 10

    Exceptional

    "This place is fantastic."

    Su-Jan

    |

    November 7, 2021

  • 10

    Exceptional

    "First tropical vacation and it was amazing."

    Robert

    |

    November 25, 2020

  • 10

    Exceptional
    Cleanliness

    "The resort is also very clean."

    Monica

    |

    October 25, 2020

Property ranking|Compared to 1,012 Cancun properties
See all rankings
Cleanliness score
9/10
Value for money score
7.9/10
Service score
8.1/10
Cheapest price score
Better than
97
%
of Cancun properties
Better than
94
%
of Cancun properties
Better than
94
%
of Cancun properties
Better than
94
%
of Cancun properties
Overall rating:

8.4

Excellent
16 reviews
Cleanliness
9.0
Facilities
8.6
Location
7.7
Read all reviews >
More about Dreams Sapphire Resort & SPA - All Inclusive

More about Dreams Sapphire Resort & SPA - All Inclusive

Dreams Sapphire Resort & SPA - All Inclusive

Dreams Sapphire Resort & SPA - All Inclusive is a smart choice for travelers to Cancun, offering a relaxed and hassle-free stay.
At Dreams Sapphire Resort & SPA - All Inclusive, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Car hire services provided by the resort make exploring Cancun even more convenient. Guests can enjoy free parking right at the resort.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service and tours. Packing light is possible at Dreams Sapphire Resort & SPA - All Inclusive thanks to the resort's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the resort. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at Dreams Sapphire Resort & SPA - All Inclusive are designed for comfort. For your comfort, some rooms at the resort are equipped with linen service and air conditioning. Some rooms at Dreams Sapphire Resort & SPA - All Inclusive even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find bottled water and mini bar at your disposal. Dreams Sapphire Resort & SPA - All Inclusive also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at Dreams Sapphire Resort & SPA - All Inclusive. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and nightclub.
Apart from amenities and services, Dreams Sapphire Resort & SPA - All Inclusive goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like fishing, snorkeling, non-motorized water sports, motorized water sports, diving and wind surfing. Fun in the water is easy with aquatic activities available, like boats and canoes.
Engage in some easy evening fun with other guests with the resort's mini golf course, dart board, ping-pong table, yoga room, tennis court and golf course on site. Get social at the resort's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Reasons to stay here

Facilities at this resort are rated higher than 97% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 95% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.

Show more
Amenities and facilities
Excellent
Facilities

8.6

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • All rooms include all meals, at no extra cost
  • Bar
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

Bluewater Grill

  • No additional information available

Bordeaux

  • Cuisine: French

Himitsu

  • Cuisine: Asian

El Patio

  • Cuisine: Mexican

Coco Cafe

  • No additional information available

World Café

  • Cuisine: International
  • Menu: Buffet

Barefoot Grill

  • No additional information available

PortoFino

  • Cuisine: Mediterranean
Location
SUPER MANZANA 11 MANZANA 9 LOTE 10, Playa Caracol, Cancun, Mexico, 77580
Very good
Location

7.7

Airports

  • Cancun International Airport (CUN)
    18.1 km
  • Cozumel International Airport (CZM)
    41.4 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Xoximilco Cancun by Xcaret
    13.1 km
  • Wet'n Wild Cancun
    17.0 km
  • Playa Delfines
    21.9 km
  • El Rey Archaeological Zone
    22.1 km
  • Mayan Museum of Cancun
    23.6 km
  • Avenida Kukulkan
    27.0 km
  • Interactive Aquarium
    27.7 km
  • La Isla Shopping Village
    27.8 km
  • Torre Escenica
    30.6 km
  • Mercado 28 Market
    31.7 km

Nearby landmarks

  • Playa Punta Caracol
    2.4 km
  • Playa Petempich
    3.7 km
  • Piston Pueblo
    12.4 km
  • Moon Palace
    12.5 km
  • Xoximilco Cancun by Xcaret
    13.1 km
  • Coral
    16.8 km
  • Ventura Park
    17.0 km
  • Wet'n Wild Cancun
    17.0 km
  • Cancun International Airport
    18.1 km
  • Playa Delfines
    21.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property is offering ala cart and breakfast only meal plans. Meal plan is subject to room type booked.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

The property

  • Number of bars/lounges5
  • Number of floors3
  • Number of restaurants7
  • Number of rooms 496
Property announcements

Please note that baby cots are subject to availability.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Please contact the property for more information.

Reviews of Dreams Sapphire Resort & SPA - All Inclusive from real guests

Provided by verified guests of Agoda
8.4
/
10
Excellent
Cleanliness9.0
Facilities8.6
Location7.7
Service8.1
Value for money7.9
High score for Cancun
Rating
9+ Exceptional (4)
8-9 Excellent (1)
7-8 Very Good (0)
6-7 Good (1)
<6 Below Expectation (2)
Time of the year
Mar - May (2)
Jun - Aug (1)
Sep - Nov (4)
Dec - Feb (1)
All guests (16)
All room types
All languages
Showing 8 verified guest comments
10.0
Exceptional
Su-Jan from United States
Couple
Deluxe Junior Suite Tropical View King
Stayed 3 nights in November 2021

We had an Amazing Week!”

This place is fantastic. Even tho it is located far from the Hotel Zone and nightclubs, and the beach may not be the best, its facilities are excellent. Food is amazing. The staff is very kind all the time, and they care about cleanliness. So if you are looking for a perfect all-inclusive hotel to rest and spend some valuable time in, this is the place to go. 100% recommended.

Reviewed November 07, 2021

See room deals

6.8
Good
Gary from United States
Couple
Preferred Club Junior Suite Ocean Front King - All Inclusive
Stayed 5 nights in February 2021

Good”

We stayed at the Sapphire for 5 day's for a friend's birthday. I have few major complaints. First, the food was average at best, and they only had 3 restaurants on the property. Second, room service stopped at 10:45, then they only had a small sandwich shop available to get food. And, it was supposed to be open 24 hours, but it was closed on certain nights! Lastly, I'm black, but I definitely think the hotel concentrating on a certain group when it came to music. And, the few times they did play music that was a little more afro-centric tge place would get hyped, including all ethnic groups! Sincerely, Gary

Reviewed February 15, 2021

See room deals

10.0
Exceptional
Robert from United States
Couple
Preferred Club Junior Suite Tropical View King - All Inclusive
Stayed 5 nights in November 2020

Amazing time”

First tropical vacation and it was amazing.

Reviewed November 25, 2020

See room deals

10.0
Exceptional
Monica from United States
Group
Deluxe Junior Suite Tropical View Double
Stayed 7 nights in October 2020

Amazing staff at this resort!”

This was my second visit to this resort and I can’t say enough about how wonderful all the staff are. They go above and beyond to make your experience great! The resort is also very clean. They had a hurricane hit the week before we arrived, and accept for a few beach umbrellas still needing repair, you wouldn’t even know they got hit. The restaurants provide plenty of different cuisine choices. It’s also a great place to bring kids as they have 3 water slides! Their efforts to sanitize rooms was also amazing. Do yourself a favor and visit this resort, you won’t be disappointed!

Reviewed October 25, 2020

See room deals

10.0
Exceptional
Odette from Mexico
Family with teens
Deluxe Junior Suite Tropical View King
Stayed 7 nights in June 2019

Excellent stay, everything was perfect ”

Great location to visit Quintana Roo and Yucatán - lots of history nearby. Coral reef 5 minutes away, Cenotes and water parks 30 minutes away. Staff was amazing - from check in to check out we had absolutely the BEST TIME. Thanks Alfredo, Moises, Jose Miguel, Francisco, Anna, and EVERYBODY else.

Reviewed June 14, 2019

See room deals

6.0
Athanasia
Group
Preferred Club Junior Suite Tropical View King - All Inclusive
Stayed 7 nights in May 2019

Worst management staff I have ever encountered! Rude, unreasonable, arrogant! ”

I and another group of four booked a great deal for four people, four rooms on Agoda for the Now Sapphire resort. Upon checking in we were informed that because we didn’t specify the names of the individuals in each room? Our booking was not valid and we needed to pay an additional $5000USD per group! Absolutely ridiculous!! The managements solution was to pay or find somewhere else to stay! We were furious! We contacted Agoda regarding the issue. Agoda was AMAZING, they fought with the hotel for over three hours to get us checked in and continued to fight for us for an additional four days to settle the matter, all while the hotel management continuously threatened to kick us out daily during this first four days. I would NEVER, recommend this hotel!! Simply because of arrogant, rude and threatening behaviour of the management staff. Which is truly unfortunate because the facility, restaurants and the other staff ( servers, activity staff) were incredible.

Reviewed May 30, 2019

See room deals

5.6
Deborah
Group
Preferred Club Junior Suite Tropical View King - All Inclusive
Stayed 7 nights in May 2019

Management Sucks”

This Vacation was a nightmare If it wasn't for the hard work of Agoda all eight of our travelers would have been put out on the streets. Hector Perez and Adrian the Booking Managers trued to invalidate our bookings and wanted us to leave even before we checked in... They tried to extort $13000 US from us and only gave us 2 of the eight rooms we booked. We had 4 people jammed in each room Sleeping on cots for 4 of the 7 nights. Thanks to Agoda we were able to stay the whole 7 nights and finally got our 6 additional rooms.

Reviewed May 26, 2019

See room deals

8.4
Excellent
Joana from Mexico
Group
Stayed 1 night in October 2020

Excellent”

LO UNICO MALO ES LA PLAYA MUY SUCIA EL MAR SE VEIA NEGRO CON PIEDRAS

Reviewed October 20, 2020

See room deals

This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss