Recent customer comments

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based on 1193 reviews
  • Cleanliness 8.6
  • Facilities 8.3
  • Location 8.7
  • Room comfort and quality 8.7
  • Service 8.5
  • Value for money 8.1
  • Food and dining 8.1
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Sanjeev from United Kingdom
Premier Room
Stayed 7 nights in July 2016
Staff location and everything was above expected, the grounds are amazing, the building even though old still has loads of character and style. The only downside is that the sea isn't the best for swimming and the sun doesn't set here but apart from that it's a wonderful location and the perfect start of our honeymoon
Reviewed August 16, 2016

DILEEP from India
Family with young children
Premier Room
Stayed 3 nights in July 2016
Good hotel but not-so-great staff and service
Check in was not until 3 PM and the receptionist was slow and indifferent (not really what you expect in Bali, right?) to the fact that we had a 16 month baby with us. Food is expensive at any restaurant at the resort (compared to other Bali shopping/eating destinations). Best part was the beach (not clear white sand, lots of little rocks/pebbles) ambience and bracing fresh air. A bit overcrowded (given 400+ rooms) so will not be staying here next time we're in Bali (we are choosing the Grand Hyatt instead).
Reviewed August 16, 2016

Ritsuko from Japan
Business traveler
Deluxe Room
Stayed 1 night in August 2016
My experience
Good location , good food , variety selection , not many visible attraction and recreation . Gym far from rooms and room are not clean well
Reviewed August 06, 2016

Ritsuko from Japan
Business traveler
Deluxe Room
Stayed 2 nights in August 2016
My Experience
It was greay though we have some issues about cleaning room , food was great , pool and beach have no enough chairsor beds ,people have to wait or sit on Sand orgrass sometimes .Facilitiesare not shown so nobody knows whatis going on everyday .
Reviewed August 05, 2016

Gary from Ireland
Deluxe Room
Stayed 3 nights in August 2016
5 star and worth every penny
This hotel was excellent in every way, the staff were so friendly and the food was excellent with some many different options. I would highly recommend this hotel
Reviewed August 05, 2016

nathania from Indonesia
Premier Room
Stayed 2 nights in July 2016
Smells of the room
Since this hotel is old hotel, please be notice on the smells of hotel room. But, for all i love this hotel.
Reviewed July 21, 2016

nigel from United Kingdom
Premier Room
Stayed 1 night in July 2016
Wonderful place perfect location very helpful staff
Reviewed July 20, 2016

halim from Indonesia
Deluxe Room
Stayed 1 night in July 2016
So so
So so
Reviewed July 16, 2016

Pierre from Switzerland
Deluxe Room
Stayed 5 nights in July 2016
Nice hôtel..vey quiet
. this hôtel is perfect..Nice location...good stress..good food
Reviewed July 13, 2016

Stephanie from Indonesia
Family with teens
Deluxe Room
Stayed 3 nights in July 2016
satisfied :D
i enjoyed the stay, esp with the private beach that we can get in the back side of the hotel. got tamarind cafe in the back as well. good experienced we got there :)
Reviewed July 12, 2016


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