Oak Ray Ella Gap Hotel
Oak Ray Ella Gap Hotel
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Super Deluxe - Room plan Oak Ray Ella Gap Hotel
Super Deluxe - Room plan
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Lobby Oak Ray Ella Gap Hotel
Lobby
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Lobby Oak Ray Ella Gap Hotel
Lobby
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Swimming pool [outdoor] Oak Ray Ella Gap Hotel
Swimming pool [outdoor]
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See map Oak Ray Ella Gap Hotel
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Excellent
Location
8.3
See all 6 photos Oak Ray Ella Gap Hotel
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Removed from saved list
Newly renovated
Good
From 34 reviewsSee what guests said
6.2
/
10
Value for money5.1
Distance to city center16.5 km
Location rating8.3
Nearest airportMattala Rajapaksa International Airport (HRI)
Distance to airport65.3 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Balcony/terrace

Room choices
Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 2 super king beds
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Super Deluxe
Super Deluxe
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 queen bed
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Deluxe Family
Deluxe Family
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 king bed or 2 queen beds
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More about Oak Ray Ella Gap Hotel

More about Oak Ray Ella Gap Hotel

An overview

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Nearest essentials

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Real reviews from real guests

Agoda Reviews (34)Booking.com Reviews (87)
6.2
/
10
Cleanliness5.7
Facilities5.1
Location8.3
Room comfort and quality6.4
Service6.1
Value for money5.1
Provided by verified guests of Agoda
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All guests (34)
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Showing 27 verified guest comments
12
5.2
Maithili
Family with teens
Super Deluxe
Stayed 1 night in November 2018
Awful smelling room”
Hotel staff smiley and and pleasant. The room smelled awful, of some type of industrial cleaner. The bathroom was smelly, damp and chipped in places. The room wasn't that clean, bright or welcoming. Hotel staff were nice.
Reviewed November 07, 2018
4.4
robert from Sri Lanka
Group
Stayed 2 nights in July 2018
Acceptable”
I had a confirmed booking for 2 rooms for 2 nights. On arrival we were told that the hotel had since had a group booking and therefore they had cancelled our booking. They couldn’t show me the message they claim to have sent to cancel. After a lot of arguing we were given 2 rooms but only for one night. This was a Poya weekend and all other hotels were full so we had to cut short our visit.
Reviewed July 30, 2018
5.6
NG from Singapore
Group
Deluxe Family
Stayed 1 night in July 2018
Disappointing service”
We reached at 4pm due to car breakdown, all were tired and needed a rest. Upon checking in, we were asked to wait for 30-40mins as room was not ready. Staffs were not able to provide helpful assistance, it was rather frustrating at the point. To top it off, we wanted to cancel our stay but our call to Agoda were on hold for 25mins to no avail. Our stay included dinner and breakfast. Dinner is a simple 5 course meal with only 2 choice, it’s either chicken or fish. Breakfast was Sri Lankan local breakfast, served to table as there were insufficient occupancy to make it a buffet. Food suited our palate so no complains on that. Room was clean and spacious.
Reviewed July 09, 2018
8.8
Excellent
Nerida from Australia
Family with teens
Deluxe Family
Stayed 1 night in June 2018
A great spot in the heart of Ella”
This was a fabulous location for our exploring of beautiful Ella. It was close to the main street, restaurants, shops etc. You could walk to Little Adams Peak entry (we didn't as it was too hot). We didnt have breaky included so walked down the street for breaky. A festival was happening in Ella the night we stayed there so we had a great view of the action. A supermarket was next door which was very convenient. As a family of 5 we had 2 rooms. Would recommend it as a good central place to stay
Reviewed July 06, 2018
7.6
Very good
Nicola from Sri Lanka
Couple
Super Deluxe
Stayed 1 night in June 2018
Good location”
Great location. Food could be better. Room was comfortable. Staff very good.
Reviewed July 03, 2018
2.0
Kamal from Lebanon
Group
Stayed 1 night in January 2018
Worst experience”
Worst experience iv had in a while... staff are super unprofessional and disrespectful... Both the check in and the check out were a joke and we were about to miss our train due to that... their did not accept that we use two credits cards to pay the bill and weren’t nice about it at all. Would never reconsider visiting this hotel and wouldn’t advise anyone to...
Reviewed January 10, 2018
3.6
Jasmina from Spain
Group
Super Deluxe
Stayed 2 nights in December 2017
Poor service, dirty bed sheets and hotel under construction ”
No relation of value for money. The hotel was under construction and there was no pre-notice about the situation. When we arrived at the hotel, the bed linen were used and we asked them to change them. The service employee at the front desk was not helpful at all, rather spent time on his phone. What really worried us, is that the front desk was not occupied all the time and the room keys were left on the reception counter. Anyone could have had access to the rooms.
Reviewed December 27, 2017
4.0
Dilrukshan from Sri Lanka
Couple
Stayed 1 night in April 2017
Poor Service”
Hotel was not clean.Customer service was horrible. Nice location but the room stinks. Not recommended for anyone.
Reviewed April 16, 2017
4.0
Aileen from Australia
Couple
Super Deluxe
Stayed 1 night in February 2016
Disappointment”
Thoroughly dissatisfied with the Ella Gap Hotel. Great location, but rude reception staff, filthy bathroom (felt unclean having a shower). The receptionist was incredibly rude to our Sri Lankan driver. He said about a week after we left that he felt like 'baggage', not human in the receptionist being rude to him. The only thing we enjoyed was 5th he breakfast - great, with the breakfast restaurant staff being enthusiastic and courteous.
Reviewed March 15, 2016
6.7
Good
Ronald from United States
Solo traveler
Super Deluxe
Stayed 2 nights in January 2016
Past, present and no future”
The Internet/tv in the room works always, the pool is great and the hotel has a great location.
This was a terrible stay, the food was almost non edible, getting anything done from the staff was a chore and young screaming children were allowed to run free early in the morning and apparently most of the day These were not Sri Lankan children, but European and should have been approached. Maybe there is new management.
Reviewed January 05, 2016
4.3
Grant from New Zealand
Couple
Super Deluxe
Stayed 1 night in February 2015
Issue to fix”
Centrally located, with potential,
The hotel looks fresh and modern from the outside and as you go through the friendly check-in process. A closer look reveals many finishing details of the building not completed. The room seemed fine when we walked in and was a generous size. The problems soon start to appear though. There was no aircon (although all rooms were advertised with A/C), the garden view from the balcony was actually over an old building with a rusted iron roof and a local rubbish tip, the thin curtains were OK for privacy but blocked out no light, and the room had open vents to the corridor which allowed any noise from other guests to intrude at full volume. The TV did not work and there was no Wi-fi in the room. The Wi-fi from the lobby was intermittent and slow. To top it off, there was no hot water for a shower by 07:30 in the morning. It had all been used by a few guests making an early and noisy departure. The hotel needs to fix its many problems before it will prove value for money and has the potential to be a good option in the middle of Ella. However, as it currently stands it would rate as a poor value 2 star hotel.
Reviewed February 20, 2015
6.0
Peter from Ireland
Couple
Super Deluxe
Stayed 1 night in October 2014
We gave it a chance despite the poor reviews”
Location is good, friendly welcoming guy at reception, no third thing
Room wasn't clean, drains were block, breakfast is poor and the place is noises and wifi poor. Pity as the location of the part finished hotel is good and it had the potential to be good but it's very poorly managed and maintained.
Reviewed October 08, 2014
7.3
Very good
Mahesh from Sri Lanka
Family with young children
Deluxe Family
Stayed 2 nights in August 2014
There was no mini bar available in the room”
Location. We travelled by train and it's walking distance from the train station. 2. Hotel is located in the center of all attractions in Ella.
Reviewed August 09, 2014
6.3
Good
Peter from United Kingdom
Group
Super Deluxe
Stayed 1 night in July 2014
Very poor standard of finish”
Great location for walks in hills, good access to train & attentive staff
Hotel was adequate for needs if a little overpriced for overall standard of build and finish. Manager very overbearing with staff who were attentive although a little slow. Could be much better if the poor construction was finished and space used better.
Reviewed July 13, 2014
10.0
Exceptional
Josephine from United Kingdom
Couple
Super Deluxe
Stayed 3 nights in January 2014
great hotel in a great place”
in town centre, motorbike hire or tut tut hire close by food & bars walking distance
had a great stay at Ella gap hotel we chose to hire a motor scooter for 3 days to cover our stay got lost a few time but saw the most amazing scenes this was the high light off our trip waterfalls breath taking scenery, we were going to Liptons seat & took to wrong turn the local doctor stopped put us on the right road, then we took the train from Ella to Colombo in the observation car it was amazing would recommend Ella & Ella gap hotel
Reviewed June 18, 2014
4.3
berenger from France
Couple
Super Deluxe
Stayed 3 nights in April 2014
desapointed !”
nothing great
very disapointing. at first sightthe hotel looks brand new and apparently we were the only customer during the 3 nights. Receptionist had a really poor english and was barely able to understand us... arriving at the room everything looked ok....looking more into details we realised that half of the towel/bathroom items were missing... no worries this got fixed easily. arriving at the pool side we realised that it has obviously not been cleaned for some time.... not really happy since the pool was one of the reason i choosed to book this hotel. we came back to the room after a long day out to realised that the room hasn t been cleaned. apparently we had to ask at reception to have the room cleaned... but no one told us that before we complained. coming back after dinner at 10h30pm the hotel was closed ! and we were "locked" outside !
Reviewed May 09, 2014
6.7
Good
Nikolas from United States
Solo traveler
Super Deluxe
Stayed 1 night in January 2014
Centrally located, but overpriced”
bed, location, no misquitos
The city itself is small. The hotel is centrally located. The room was great with a great bed and bathroom. However, it was overpriced.
Reviewed February 12, 2014
7.3
Very good
Jeannie from United States
Solo traveler
Super Deluxe
Stayed 1 night in January 2014
Large, clean, modern rooms right in town center”
Clean, TV in room and lobby with grocery store
Nice, comfy stay in Ella. Newer and more modern than nearby homestays though the room prices were quite high compared for the area. The reception desk was not always manned and the wifi is only available in the lobby. Otherwise, comfortable stay in Ella.
Reviewed January 08, 2014
5.0
Anne from Germany
Solo traveler
Super Deluxe
Stayed 2 nights in December 2013
Hotel is still a construction side! Very Noisy!!!”
Friendly Staff-Thats all!
Soon this hotel might become a nice SPA hotel in the otherwise more backpacker/budget traveller oriented Ella. For the time being, this hotel is still under construction and thus a very noisy place to stay. Major parts of the hotel aren't finished and/or up and running, e.g. the restaurant, lobby, bar, SPA area, third and fourth floor. During my 2 nights stay, building noise startet at latest 8:30 a.m. and went on past Christmas. This might not be important to the buddhist construction workers. But I planned having a relaxed and calm Christmas, this ist why I wanted to book a nice hotel especially for this time. At the moment I cannot recommend this hotel due to the mentioned problems plus the rooms rates are quite on the high prized level which would have been fine if it were not for the construction noise and the lack of basic hotel processees.
Reviewed January 08, 2014
6.3
Good
Laura from United Kingdom
Group
Super Deluxe
Stayed 1 night in December 2013
Ella - grotty town but good access to walks”
Clean room, free wifi, centrally located
The hotel is unfinished so it felt a bit like staying on a building site. Also the hotel design is very open so it means that it's very cold especially at night. The room was ok with all mod cons and the bed was comfy. Bathroom ok too although the hot water did not work in the shower only the wash basin. Breakfast was below average. Perhaps once the hotel is finished it will improve as there are lots of amenities (pool, supermarket, pub etc).
Reviewed January 06, 2014
12
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