8.4

Excellent
2.6% this month
/10
(5,305 reviews)See what guests said
Highly rated by guests – 87% would recommend
Housekeeping257
Breakfast137
Swimming Pool22
See map

8.3

Excellent

Location rating score

Excellent location - 1.08 kilometers from city center
Parking
Available
Popular landmarks
KLCC Park 1.7 km
Aquaria KLCC 1.9 km
Petronas Twin Towers 2.0 km
KLCC - Bukit Bintang Pedestrian Walkway 2.0 km
Pavilion Kuala Lumpur 2.2 km
Jalan Alor 2.7 km
Menara Kuala Lumpur 3.0 km
Chinatown - Kuala Lumpur 4.1 km
Central Market 4.1 km
KL Bird Park 5.0 km
Nearby landmarks
Hock Choon Supermarket 120 m
Yogshakti 150 m
Embassy of the People's Republic of China 230 m
Embassy of the Union of Myanmar 240 m
Embassy of Russian Federation 260 m
Embassy of Romania 310 m
Royal Embassy of Saudi Arabia 330 m
Embassy of Finland 330 m
Embassy of People's Democratic Republic of Algeria 350 m
Embassy of Afghanistan 360 m
Oakwood Hotel and Residence Kuala Lumpur

"Overall its great and very close to KLCC and convenient store nearby."

Wei - January 6, 2021
Deluxe Twin Room - Bed Oakwood Hotel and Residence Kuala Lumpur
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Free Wi-Fi

Oakwood Hotel and Residence Kuala Lumpur

222, Jalan Ampang., KLCC, Kuala Lumpur, Malaysia, 50450 - See map
Attention

This property is in high demand!

6 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
  • 520 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.7
Location rating8.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport20.0 km

Rooms available at Oakwood Hotel and Residence Kuala Lumpur

Family Apartment
...
  • Room size: 82 m²/883 ft²
  • City view
  • 1 king bed and 2 single bed...
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1 Bedroom Premier Apartment
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
1 Bedroom Deluxe Apartment
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
26-Hours Flexi Check-In, Check-Out - One Bedroom Deluxe Apartment
...
  • Room size: 53 m²/570 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Kids Glamping Escapade - One Bedroom Deluxe Apartment
...
  • Room size: 53 m²/570 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Blissful Vacci-cation - One Bedroom Deluxe Apartment
...
  • Room size: 53 m²/570 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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One Bedroom Deluxe Corner
...
  • Room size: 53 m²/570 ft²
  • Shower
  • 1 queen bed
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1 Bedroom Corner Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
26-Hours Flexi Check-In, Check-Out - Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Oakwood Hotel and Residence Kuala Lumpur?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Oakwood Hotel and Residence Kuala Lumpur?

Oakwood Hotel and Residence Kuala Lumpur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 280 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Oakwood Hotel and Residence Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Oakwood Hotel and Residence Kuala Lumpur?

Wake up to a great buffet breakfast at Oakwood Hotel and Residence Kuala Lumpur. There's an additional charge of 48 MYR for adults and 24 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Oakwood Hotel and Residence Kuala Lumpur?

Oakwood Hotel and Residence Kuala Lumpur features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Oakwood Hotel and Residence Kuala Lumpur?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Oakwood Hotel and Residence Kuala Lumpur?

On-site venues and convenient event services make Oakwood Hotel and Residence Kuala Lumpur an ideal choice for hosting meetings. The 3 venues can accommodate you and your guests.

What is the smoking policy at Oakwood Hotel and Residence Kuala Lumpur?

Oakwood Hotel and Residence Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Oakwood Hotel and Residence Kuala Lumpur

  • 10.0

    Exceptional
    Staff 

    "Near Victoria Station , very friendly staff during check in."

    Marlina

    |

    December 9, 2020

  • 9.6

    Exceptional

    "For the next vacation, I'm still consider to stay here"

    Ishak

    |

    September 8, 2020

  • 8.8

    Excellent
    Spaciousness

    "Room is spacious with basic facilities and clean."

    Wei

    |

    January 6, 2021

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Value for money score
8.7/10
Cleanliness score
8.7/10
Service score
8.4/10
Room size
55 sqm.
Better than
98
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
Better than
96
%
of Kuala Lumpur properties
Bigger than
96
%
of Kuala Lumpur properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:

8.4

Excellent
5,305 reviews
Cleanliness
8.7
Facilities
8.2
Location
8.3
Read all reviews >
What travelers say they love:
Friendly staff, they help us to send our luggage to our room...
Teng from Malaysia
Group
More about Oakwood Hotel and Residence Kuala Lumpur

More about Oakwood Hotel and Residence Kuala Lumpur

Conveniently located along the bustling Jalan Ampang in the heart of Kuala Lumpur’s business district, Oakwood Hotel and Residence Kuala Lumpur offers 251 units of accommodation rooms and serviced apartments for guests to choose from. Combining the spacious comfort of a private home with services and facilities of a hotel, the property is ideal for both short and long stays, meeting the needs of both leisure and business travelers seamlessly, whilst providing an environment that would allow guests to feel right at home.

Oakwood Hotel and Residence Kuala Lumpur is well situated within the city and is within a short walking distance to various attractions, renowned restaurants and bars, local market, and embassy. In addition, it is only a stone’s throw away from some of the city’s top attractions and shopping malls, namely Illham Gallery, Petronas Twin Towers, and Kuala Lumpur City Center, as well as an international school.

Show less
Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

234 mentions

Housekeeping

147 mentions

Swimming Pool

47 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Hindi
  • Malay
  • Tamil

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Wheelchair accessible

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Shower
  • Telephone
  • Toiletries
  • TV [flat screen]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

TrEat Restaurant & Bar

  • Menu: Buffet, A-la-carte
Location
222, Jalan Ampang., KLCC, Kuala Lumpur, Malaysia, 50450
Excellent
Location

8.3

Public transportation

  • Dato' Keramat LRT Station
    550 m 9 min drive
  • LRT Train Station - Damai LRT
    740 m 9 min drive

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    20.0 km 40 min drive

Hospital or clinic

  • Klinik Menara
    710 m

Shopping

  • Pavilion Kuala Lumpur
    2.2 km

Convenience store

  • 7 Eleven
    190 m 3 min walk

Cash withdrawal

  • ATM
    910 m 6 min drive
What's nearby

Popular landmarks

  • KLCC Park
    1.7 km
  • Aquaria KLCC
    1.9 km
  • Petronas Twin Towers
    2.0 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    2.0 km
  • Pavilion Kuala Lumpur
    2.2 km
  • Jalan Alor
    2.7 km
  • Menara Kuala Lumpur
    3.0 km
  • Chinatown - Kuala Lumpur
    4.1 km
  • Central Market
    4.1 km
  • KL Bird Park
    5.0 km

Nearby landmarks

  • Hock Choon Supermarket
    120 m
  • Yogshakti
    150 m
  • Embassy of the People's Republic of China
    230 m
  • Embassy of the Union of Myanmar
    240 m
  • Embassy of Russian Federation
    260 m
  • Embassy of Romania
    310 m
  • Royal Embassy of Saudi Arabia
    330 m
  • Embassy of Finland
    330 m
  • Embassy of People's Democratic Republic of Algeria
    350 m
  • Embassy of Afghanistan
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests checking in before 10:00 AM will be charged an additional fee of 50% of the room rate.
  • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Smoking is only allowed in designated areas.
  • The minimum age required to check in is 18 years.
  • Breakfast is served from 07:00 AM to 11:00 AM.
  • Children under 5 years of age will receive breakfast free of charge.
  • Children 6-12 years old will be charged MYR 24 for breakfast per day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee280 MYR

Extras

  • Breakfast charge (unless included in room price)48 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of floors20
  • Number of restaurants1
  • Number of rooms 251
  • Year property opened2016
Property announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Reviews of Oakwood Hotel and Residence Kuala Lumpur from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.2
Location8.3
Service8.4
Value for money8.7
High score for Kuala Lumpur
Rating
9+ Exceptional (568)
8-9 Excellent (251)
7-8 Very Good (373)
6-7 Good (73)
<6 Below Expectation (137)
Time of the year
Mar - May (330)
Jun - Aug (325)
Sep - Nov (266)
Dec - Feb (481)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (3,581)
All room types
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Show reviews that mention 

Showing 1,402 verified guest comments
12345
10.0
Exceptional
FARIDAH from Singapore
Couple
1 Bedroom Deluxe Apartment
Stayed 2 nights in August 2017

Very Good Hotel & Residence”

Stayed here 3D2N. Easy to access to anywhere by taking GrabCar and Uber (cheaper than local taxi and great services). One Bedroom Apartment is so suitable for us. Separate living room and bedroom. Two air-conditions and cooling enough. A small kitchen with fork and spoon, rice cooker, toaster, plates, wine glasses, mini fridge (inside cabinet) and free bottle drinks. Very clean and new furniture. Oakwood Hotel and Residence Kuala Lumpur definitely offers simplicity and modern comforts that is definitely good value. Located strategically at Jalan Ampang with a short walk distance to the world-famous Petronas Twin Towers. My only minor gripe was the breakfast, should have more variety. Overall good value for money and good service. Will come back again!

Reviewed August 07, 2017

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Thanks for staying with us. We hope to see you again soon!

Responded April 24, 2018
Oakwood Hotel and Residence Kuala Lumpur
9.6
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in December 2017

Value for money hotel near KLCC”

Another great stay at Oakwood Hotel..its my first choice for quick getaway in KL city center. With spacious room and large pool with less crowd, this is the hotel of choice for families with young children. A short 15 mins walk to the nearest LRT Ampang Park or you can walk directly to KLCC within 25 mins or take a grab/ uber/ drive for short 5 mins to reach KLCC (depending on traffic) :) Note: the breakfast menu is average - can be improved. Taste wise 2/5, variety 3/5, visual/ presentation 4/5.

Reviewed December 26, 2017

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Thanks for staying with us. We appreciate your feedback!

Responded April 16, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Chris from United States
Family with young children
1 Bedroom Deluxe Apartment
Stayed 3 nights in July 2017

First Visit to KL”

We thoroughly enjoyed our stay at the Oakwood hotel. The room was spacious and complete with lots of extra amenities (microwave, kitchen sink, etc.). Our only complaint was we could only get one bed, but it was a minor issue. The swimming pool is great and the breakfast was enjoyed by all of us everyday - especially our two boys 5 yrs. and 1.5 yrs. The location for us was very convenient - close to KLCC and the embassy we needed to visit.

Reviewed August 11, 2017

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Thanks for staying with us. We appreciate your feedback! I'm sorry to hear about your less than perfect experience.

Responded April 24, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
misael from Philippines
Couple
Deluxe Twin Room
Stayed 4 nights in June 2018

good price for a nice hotel”

We boarded a bus to Petronas but since we were unable to prepare exact fare for city buses in Malaysia, a pretty lady named Zhi Lin offered to pay for us. In our conversation, she told us that she working at Oakwood KL in the front desk and true enough she was there the next morning. I offered to pay her back but she refused. This only shows that there are Oakwood staff ready to help inside or outside there hotel. In the hotel lobby, there is Christine and her companion a fellow Filipino who assisted us in all our daily schedule. They were so accommodating, nice to talk to and always ready to help whatever nationality you are. Our room was very clean and it feels like home. Breakfast was good and they even allowed our 9-year old daughter to have it for free for the duration of our 5-day stay. I will never hesitate to book again in this hotel whenever i go back to KL.

Reviewed June 21, 2018

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Dear Misael, We are thrilled to hear that you enjoyed your stay with us and that our staff went the extra mile to make you feel a home. I will convey your compliments to Zhi Lin and Christine & her team. They will be so pleased to know that guests recognise their efforts. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur in the near future. Carol Chin Marketing Communications Manager

Responded June 21, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Victoria from South Korea
Couple
Deluxe Twin Room
Stayed 3 nights in March 2018

Very Clean, Scenic and Centrally Located”

Kuala Lumpur in itself was a suprise jewel while traveling, and this hotel added the icing on the cake. The hotel was clean, quiet, had a restaurant that offered an amazing breakfast buffet, that was included in the hotel price, offered affordable tour packages, Airport transportation accomodations and had a pool. The hotel was a scenic dream and definitely a great choice. I would highly recommend.

Reviewed September 11, 2018

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We are thrilled to know that you enjoyed your stay with us.

Responded September 12, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Auni from Malaysia
Couple
1 Bedroom Deluxe Apartment
Stayed 2 nights in January 2019

Great hotel”

I've stayed few times at Oakwood, everything's great. Friendly staffs overall, great location! (especially for tourists, nearby KLCC and other attractions), we didn't drive and use Grab most of the time, and everything is cheap (even in RM rate), value for money, hotel room with basic amenities, fair range of breakfast. Will choose Oakwood again for next visit.

Reviewed January 17, 2019

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We are glad to hear that you have enjoyed your stay with us.

Responded January 23, 2019
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Muhammad from Singapore
Family with young children
Deluxe Twin Room
Stayed 1 night in December 2017

Excellent”

Just came back from a 4 days stay in a so called 5 star hotel before we book Oakwood Hotel. Service here is definitely much better. Staff were courteous and always smiling. Bfast had a good spread and they cleared the table promptly. It may be a bit far however we just took Grab to Pavillion and KLCC. Less than $10. Will definitely stay here again

Reviewed December 20, 2017

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Thanks for staying with us. We hope to see you again soon!

Responded April 16, 2018
Oakwood Hotel and Residence Kuala Lumpur
9.2
Exceptional
Shirin from Singapore
Family with young children
1 Bedroom Deluxe Apartment
Stayed 1 night in May 2017

Short trip with family”

First time checked in to Oakwood Hotel and Residence. We were pleasantly surprised at how friendly and professional the staff were. Room were very clean. Will definitely stay at this hotel again in the near future.

Reviewed June 03, 2017

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Thanks for staying with us. We hope to see you again soon!

Responded April 25, 2018
Oakwood Hotel and Residence Kuala Lumpur
8.8
Excellent
Amir from Malaysia
Solo traveler
1 Bedroom Deluxe Apartment
Stayed 1 night in May 2017

Great stay at nice & cozy hotel at the heart of Kuala Lumpur”

Really a great stay at Oakwood Residence, the room was big and comfortable. Aesthetic wise and interior fittings really brings up the coziness of the place. My room was clean and nice, with view to KLCC at night makes it quite memorable. There's a nearby bar/lounge plus going to city centre is just a walking distance.

Reviewed January 22, 2018

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Thanks for staying with us. We hope to see you again soon!

Responded April 12, 2018
Oakwood Hotel and Residence Kuala Lumpur
9.2
Exceptional
Ruban from Malaysia
Couple
1 Bedroom Deluxe Apartment
Stayed 1 night in March 2019

Fantastic!”

Fantastic stay in Oakwood. The manager left us a thoughtful card with a box of chocolates and also decorated the room with a pair of swan towels. Check in was extremely easy and simple. Room was clean with all the necessities. You can walk to the convenience store and several eateries from the hotel. As good as it gets, there were two things that let us down. Our room air-conditioning was faulty and we started sweating at night. The air conditioning kept switching off every time we switched it on. The breakfast was a let down as well. Other than that, this is The perfect hotel for you to spend time in the room. I'll definitely return again!

Reviewed March 11, 2019

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We are glad to hear that you have enjoyed your stay with us. We have taken note of your feedback about the air conditioning in your room & breakfast spread.

Responded March 14, 2019
Oakwood Hotel and Residence Kuala Lumpur
9.2
Exceptional
Uthayarajan from Malaysia
Family with young children
1 Bedroom Deluxe Apartment
Stayed 2 nights in September 2018

Love the place and the location”

It just off the main road leading to KLCC. Took grab from Oakwood to KLCC cost only RM8 with Toyota Camry. Can drive ourself too. Very easy and distance too quite nearby. There is a Western bar right beside the hotel and you can dinner there too.

Reviewed December 04, 2018

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Thank you for your review.

Responded December 06, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Siti from Malaysia
Family with teens
Deluxe Twin Room
Stayed 1 night in November 2020

Exceptional”

We love to stay this hotel, the room are big with kitchen provide. Very clean and comfortable. The staff are very welcoming and friendly. It is value for money. We have been repeatedly coming to this hotel and each time we come we will get the best service from the staff. Thank you all of you at Oakwood Hotel. Hope to see you soon 💖❤️

Reviewed November 20, 2020

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Dear Siti, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to know you are satisfied with the services you received from our staffs as well as like the room you have stayed. We hope to see you again very soon. Sincerely, Oakwood Hotel & Residence Kuala Lumpur

Responded November 20, 2020
Oakwood Hotel and Residence Kuala Lumpur
8.4
Excellent
Mohd from Malaysia
Family with young children
1 Bedroom Deluxe Apartment
Stayed 1 night in March 2019

Great Location, Nice Place”

Whenever I traveled to KL, Oakwood would be my first choice. Location wise is great. Close to KLCC. Room was homey as the room arrangement and cabinets looks like home. Breakfast spread was nice as well. However, just a feedback on the room we were staying this time, the bedroom air cond was warm even though the temperature setting was the lowest. Also, we were given 3 conditioners and no shower gel. Overall, still a great stay for my family and would always consider to stay in Oakwood in the near future.

Reviewed March 09, 2019

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Thank you for your feedback. We apologise for the oversight in the number & type of toiletries and the faulty air condition.

Responded March 14, 2019
Oakwood Hotel and Residence Kuala Lumpur
8.8
Excellent
Nur from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in February 2017

frontdesk underqualifies”

old place, newly renovated ,very nice n clean. the TV HD quality is superb! but, its a shame , oakwood is an international brand but your frontdesk staff ( filipino woman age late 20s i guess) is not well trained. i asked if i could waived my carpark fee cuz i need to out but she said i need to pay because " Malaysian always pay parking, no free" ..she said these words exactly n i said "really?" and she replied yes and showed me the autopay machine which was behind her. i paid rm14, but i found out at the exit the worker there asked me if have greencard ? i said no, i already paid n he said u dont have to pay if u are a guess here. i juz have to obtained the greencard at the lobby.so i went to the lobby n asked the filipino woman to pay my rm14 back . a male staff helped me out on this matter after 15 minutes discussing with the pinoy woman but he said it was my fault cuz i didnt ask the concierge. so, MY FAULT? really? it isnt about the money, it is about courtesy. how dare she said " Malaysian always pay for parking, no free." very shameful...u should train ur frontdesk staff up to the international standard. the in dining room worker ( nepal man ) said ,no indining service n greet me with "good afternoon" at 7.20 pm...i called 4 times n the fourth time i said can i place order for food n he said can...but no in dining? he didnt understand the word in dining service but on the phone the was a sticker written in-dining number...so gues might use the hotel words on the food so the worker familiar but hey, the staff didnt even know how to differentiate afternoon or evening...basic greetings...please, train your staff on these basic matters... apart from all these, upon checkin there was a Malay woman who was very extremely nice ..she upgraded my room. n she talks in a sincere manner.

Reviewed February 24, 2017

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Thanks for staying with us. We appreciate your feedback! I'm sorry to hear about your less than perfect experience.

Responded April 26, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Wen from Malaysia
Family with teens
Deluxe Twin Room
Stayed 2 nights in January 2018

Unbelievable good hotel at such pricing”

I was not expecting such a wonderful room at such cheap price, but Oakwood is truly amazing at such affordable prize. I was visiting my relative in Gleneagle Hospital and this hotel is so near, good and cheap! There is 7-11 just opposite the hotel and bar as well. Thumbs up and highly recommended!

Reviewed January 10, 2018

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Thanks for staying with us. We hope to see you again soon!

Responded April 12, 2018
Oakwood Hotel and Residence Kuala Lumpur
10.0
Exceptional
Cems from Malaysia
Family with young children
1 Bedroom Deluxe Apartment
Stayed 1 night in February 2019

Everything OKAY. Recommended.”

Come during CNY Festival. Everything was okay. Spacious room clean n tidy (apt 1 room) completed with some electrical equipment etc; iron with board,hairdryer, microwave, toaster. good breakfast n nice pool. Pool just infront of the cafe. Free parking .will come again. Thank Oakwood Hotel.

Reviewed February 07, 2019

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We are so glad to hear that you have enjoyed your stay with us.

Responded February 07, 2019
Oakwood Hotel and Residence Kuala Lumpur
9.6
Exceptional
Timothy from Australia
Family with young children
1 Bedroom Deluxe Apartment
Stayed 2 nights in November 2018

Totally enjoyed our stay from check in to check out room was perfect apartment suite,everything good”

Breakfast was delicious with a range of quality food.I would recomend to anyone to stay at Oakwood hotel and residence

Reviewed November 30, 2018

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We are glad to hear that you have enjoyed your stay with us.

Responded November 30, 2018
Oakwood Hotel and Residence Kuala Lumpur
8.8
Excellent
Diyana from Malaysia
Couple
1 Bedroom Premier Apartment
Stayed 2 nights in April 2018

Worth my money”

Everything was okay. I had no problem staying at Oakwood. Stayed at Ambassador Row few times but never thought that Oakwood has better facilities and spacious enough. Love the room as well. Nice ambience. I would not mind to come back here next time as Oakwood offers better environment and facilities. Private dining in the room was delicious. Worth every penny spent here.

Reviewed April 22, 2018

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Thank you for your feedback, glad to know that you have enjoyed your stay with us.

Responded April 23, 2018
Oakwood Hotel and Residence Kuala Lumpur
8.0
Excellent
Michelle from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in February 2018

Spacious Room,Friendly Staff, Strategic Location to KLCC”

Pro:1st time stay at Oakwood Hotel near KLCC, awesome & love it. Their breakfast was delicious, room & swimming pool was big & clean. They provide baby cot FOC, goo for those with young children. Con: No slipper & shaving kit, only one toothbrush for couple room. There is no lift link to hotel lobby, you need to use staircase to carry your luggage along. When we check in, the weather is hot & not cool enough at check in reception as it's open air.

Reviewed February 21, 2018

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Thanks for staying with us. We appreciate your feedback!

Responded April 11, 2018
Oakwood Hotel and Residence Kuala Lumpur
8.8
Excellent
Jui from Malaysia
Couple
1 Bedroom Deluxe Apartment
Stayed 2 nights in March 2017

Great stay”

Overall I had a good experience staying at Oakwood Hotel. Stayed in a one-bedroom apartment and it was very clean and quite big. The downside was there was a very strong smoke / cigarette smell though it's a non-smoking room. Staff was helpful enough to spray the room and put a room air refresher.

Reviewed March 09, 2017

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Thanks for staying with us. We hope to see you again soon!

Responded April 26, 2018
Oakwood Hotel and Residence Kuala Lumpur
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