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Oakwood Hotel & Residence Surabaya

"Great location, Staffs were great, big room, comfy bed, good breakfast."

Ivo - March 26, 2020
Superior King - View Oakwood Hotel & Residence Surabaya
Lobby Oakwood Hotel & Residence Surabaya
 Oakwood Hotel & Residence Surabaya
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2019

Oakwood Hotel & Residence Surabaya

Jalan Raya Kertajaya Indah, Kenjeran, Surabaya, Indonesia, 60115 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
See map
Popular landmarks
Pakuwon Food Festival 2.4 km
Monkasel (Submarine Monument) 3.7 km
Suramadu National Bridge 4.7 km
Bungkul Park 4.8 km
Tunjungan Plaza 4.9 km
Surabaya's Zoo 5.2 km
Surabaya Town Square 5.9 km
Tugu Pahlawan 6.1 km
Sampoerna Museum 7.5 km
Masjid Nasional Al Akbar Surabaya 9.6 km
Nearby landmarks
Miracle Aesthetic Clinic Kertajaya Indah 40 m
KONI Jawa Timur 200 m
RSU Haji Surabaya 340 m
Surabaya Heart & Vascular Clinic 390 m
Rumah Sakit Umum Haji Surabaya 390 m
Kardia Medika 400 m
Galaxy Mall 490 m
Puskesmas Pembantu Gebang Putih 610 m
Biotest 700 m
Bundaran ITS 1.0 km
8.9

Excellent

Location rating score

2.8 kilometers from city center
ParkingFREE

This property is in high demand!

8 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Blackout curtains

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.9
Location rating8.9
Nearest airportJuanda International Airport (SUB)
Distance to airport11.0 km

Rooms available at Oakwood Hotel & Residence Surabaya

two bedroom
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 single beds & 1 queen bed
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One Bedroom Premier
...
  • Room size: 89 m²/958 ft²
  • City view
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One Bedroom Premier
...
  • Room size: 89 m²/958 ft²
  • Shower and bathtub
  • 2 single beds
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Superior King
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds or 1 king bed...
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Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 1 king bed or...
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Deluxe King
...
  • Room size: 44 m²/474 ft²
  • City view
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Superior Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
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Deluxe Twin Studio
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 2 single beds
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One Bedroom Executive
...
  • Room size: 81 m²/872 ft²
  • City view
  • 2 single beds
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Deluxe King Studio
...
  • Room size: 44 m²/474 ft²
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Oakwood Hotel & Residence Surabaya?

Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night. The front desk is always open, day or night.

How do I get to Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 440000 IDR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. A stay at Oakwood Hotel & Residence Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Oakwood Hotel & Residence Surabaya has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Surabaya with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Oakwood Hotel & Residence Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Oakwood Hotel & Residence Surabaya.

What is the smoking policy at Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya does not permit smoking in any of its rooms or indoor areas. Oakwood Hotel & Residence Surabaya does not permit smoking in any of its rooms or indoor areas.

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What people love about Oakwood Hotel & Residence Surabaya

  • 10.0
    Exceptional
    Staff 

    "Perfect service, perfect cleaness and perfect area"

    Hendra

    |

    December 27, 2020

  • 10.0
    Exceptional
    Cleanliness

    "Very nice, clean and spacious apartement."

    Hanung

    |

    November 14, 2020

  • 8.0
    Very good
    Spaciousness

    "Room was very spacious and comfortable."

    Lian

    |

    June 28, 2019

Property ranking|Compared to 706 Surabaya properties
See all rankings
Cleanliness score
9.4/10
Room size
59 sqm.
Value for money score
9/10
Service score
9/10
Better than
98
%
of Surabaya properties
Bigger than
98
%
of Surabaya properties
Better than
95
%
of Surabaya properties
Better than
95
%
of Surabaya properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
9.0
Exceptional
477 reviews
Cleanliness
9.3
Facilities
8.9
Location
8.9
Read all reviews >
What travelers say they love:
Located at strategic area and the center of Surabaya city.
Hendrik from Indonesia
Business traveler
More about Oakwood Hotel & Residence Surabaya

More about Oakwood Hotel & Residence Surabaya

Whether you're a tourist or traveling on business, Oakwood Hotel & Residence Surabaya is a great choice for accommodation when visiting Surabaya. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

All the services and amenities you have come to expect from Oakwood Worldwide are right in the comfort of your own home. To name a few of the property's facilities, there are free Wi-Fi in all rooms, 24-hour room service, 24-hour security, taxi service, 24-hour front desk.

The ambiance of Oakwood Hotel & Residence Surabaya is reflected in every guestroom. flat screen television, carpeting, clothes rack, complimentary instant coffee, complimentary tea are just some of the facilities that can be found throughout the property. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by recreational facilities such as fitness center, indoor pool. With an ideal location and facilities to match, Oakwood Hotel & Residence Surabaya hits the spot in many ways.

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Most talked about facilities

Breakfast
5 mentions
Housekeeping
5 mentions
Swimming Pool
2 mentions
Food & Dining
1 mention

What they offer

8.0
Very good

"Helpful technician tried to rectify and finally gave up."

Lian

|

June 28, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Buffet

Restaurants on site

Spice Restaurant
Menu:Buffet, A-la-carte
Deckside
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Oakwood Hotel & Residence Surabaya from real guests

Overall rating
9.0
Exceptional
From 477 reviews
9.4Room comfort and quality
9.3Cleanliness
9.0Service
Agoda Reviews (335)Booking.com Reviews (142)
Rating via Booking.com9.2
/
10
Exceptional
Cleanliness9.4
Facilities9.2
Location9.0
Room comfort and quality9.4
Service9.1
Value for money9.0
High score for Surabaya
Rating
9+ Exceptional (44)
8-9 Excellent (18)
7-8 Very Good (16)
6-7 Good (2)
<6 Below Expectation (2)
Time of the year
Mar - May (0)
Jun - Aug (0)
Sep - Nov (0)
Dec - Feb (0)
Don't miss out!Users are booking a place in Surabaya every 1 minutes on Agoda.com
All guests (142)
All languages
Showing 82 verified guest comments
12345
10.0
Exceptional
Bernando
Business traveler

Excellent”

Excellent
None
Reviewed May 09, 2021

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8.0
Excellent
Silvia
Family with young children

Great stay and great service...”

Room was great, big and clean. Sanitizers were everywhere in the lobby and near the lifts. What I particularly appreciated the most was the way the staff handled check-out procedures very staff. While...
The way the lobby was separated from the check-in area so we had to take the lift first after we got off at the lobby.
Reviewed December 16, 2020

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10.0
Exceptional
Vitri
Business traveler

Exceptional”

our two bedroom was spacious. very good design. big living room and kitchen. perfect!
maybe offer more variety for breakfast
Reviewed December 16, 2020

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9.0
Exceptional
Geoffry
Couple

Superb”

Spacious and well furnished
Reviewed November 30, 2020

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9.0
Exceptional
Edith
Couple

Superb”

Lunch portion and breakfast was not good
Reviewed September 02, 2020

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5.0
David
Family with young children

Basic, adequate, not special”

I understand due to social distancing that in room dining is safer. however, quite difficult for the staff to keep the food fresh and warm.
I don&#39;t like cold food.
Reviewed August 11, 2020

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3.0
Teguh
Family with young children

Poor”

Clean and big room
Wall very thin,room beside my room hear the house music very loud at 3.00 am so i cant sleep ,even i already complaint look like the room using for party
Reviewed July 27, 2020

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8.0
Excellent
Gaz
Business traveler

Nice property good staff. ”

Clean and friendly staff. Due to the covid situation some facilities were not operational The rooms are good and great views across the city
Due to the Covid situation Unfortunately the in room breakfast was lacking in quantity and quality They do give you a order form but it is very basic. My previous stay the breakfast was buffet style...
Reviewed July 21, 2020

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9.0
Exceptional
Edith
Couple

Superb”

Cleaniness of the room and staff at reception. Allow me to have early check in.
Ipad did not operating as usual, so could not order through but manage to order via call. The staff did not familiar with the menu and not giving suggestion to me.
Reviewed June 30, 2020

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9.0
Exceptional
Edith
Couple

Superb”

The room condition is clean.
This visit, area to be improved is the food. Taste and quality is not ok. The location was blocking the mobile signal. We could use wifi of course but for calling the signal is up and down.
Reviewed June 17, 2020

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7.0
Very good
Edith
Couple

Good”

Design is ok, clean
Wastafel in not working, water could not going down. AC not really cool, signal is not really good
Reviewed April 19, 2020

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9.0
Exceptional
Hidetoshi
Business traveler

Superb”

The hotel is very clean and the staffs have good manner.
The breakfast was boring and salty.
Reviewed April 07, 2020

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7.9
Very good
Obaja
Business traveler

Good”

The room is big
The twin bed is too small
Reviewed March 02, 2020

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8.0
Excellent
Soon
Business traveler

Very good”

cleaning of the room were pretty okay
hot water - waiting for few min.
Reviewed February 27, 2020

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9.6
Exceptional
Yasmina
Family with young children

Best hotel in Surabaya Timur”

Big room, great and fast respond staff, the location is ideal. My family and I always stay at Oakwood everytime we visit surabaya... A nice cafe located under&#47;next to hotel, named “Kulturhaus”, it...
Reviewed February 26, 2020

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8.0
Excellent
Agustin
Family with young children

pretty much comfy place”

The hotel serves Nusantara breakfast and most of them are excellent tasted. Even various kind of sambal becomes one the menu of breakfast. loved them !
Haven&#39;t found any i think bcos the hotel still new and they&#39;ve been worked hard to reviews what had be done so far. That very good tho.
Reviewed January 07, 2020

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10.0
Exceptional
Lena
Group

Exceptional”

Breakfast is 👍
Reviewed January 01, 2020

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8.8
Excellent
Kyungsu
Business traveler

Fabulous”

So spacious
Traffic noises
Reviewed December 31, 2019

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10.0
Exceptional
Chan
Solo traveler

Exceptional”

Staff very professionally trained and conversed well in English language Friendly from security to chambermaidsgraet
Reviewed December 27, 2019

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10.0
Exceptional
Said
Family with young children

Perfect hotel for my family,...”

Best breakfast , excellent services, excellent room, comfort hotel, nice staff All About this Hotel is excellent
so far nothing bad..
Reviewed December 25, 2019

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12345
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