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Oakwood Residence Hanoi
Oakwood Residence Hanoi
Oakwood Residence Hanoi
Oakwood Residence Hanoi
Oakwood Residence Hanoi
Oakwood Residence Hanoi
Oakwood Residence Hanoi

Removed from saved list

8.7

Excellent

465 reviews

465 reviews

Housekeeping8
Swimming Pool4
Breakfast3
See map

8.2

Excellent

Location rating score

Excellent location - 2.96 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Huang Xi To Ho

80 m

Zo Project

130 m

Morning Ladies Street Market

180 m

L'Atelier

330 m

Pho Linh Temple

340 m

Popular landmarks
Presidential Palace Historical Site

2.8 km

Ho Chi Minh Mausoleum

3.0 km

One Pillar Pagoda

3.3 km

Vietnam Military History Museum

3.6 km

Vietnam Museum of Ethnology

3.7 km

Closest landmarks
Elegant Suites Westlake pool

80 m

 International SOS Medical and Dental Clinic - 24 hrs

230 m

Lacquer and more

530 m

Wood Plus Vietnam

530 m

YNOT

560 m

Oakwood Residence Hanoi

No. 17, Lane 35, Dang Thai Mai Street, Quang An Ward, Tay Ho District, 100000, Hanoi, Vietnam, Tay Ho District, Hanoi, Vietnam, 100000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tay Ho District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Swimming pool [indoor]

Kids club

Shuttle service

Complimentary WIFi in all rooms

Your dates are popular among travelersUsers are booking a place in Hanoi every 14 minutes on Agoda.com
Value for money9.2
Distance to city center5 km
Location rating8.2
Nearest airportGia Lam Airport (NULL)
Distance to airport7.0 km

Rooms available at Oakwood Residence Hanoi

One-Bedroom Apartment
...
  • Room size: 63 m²/678 ft²
  • Lake view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Two Bedroom Apartment
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 96 m²/1033 ft²
  • Lake view
  • 1 king bed & 1 sofa bed & 2...
Enter dates to see prices
One Bedroom Apartment
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio King Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio Twin Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Studio twin beds
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Three Bedroom Apartment
...
  • Room size: 128 m²/1378 ft²
  • Balcony/terrace
  • 2 single beds and 2 king be...
Enter dates to see prices
Studio King bed
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Three-Bedroom Dual-Key
...
  • Room size: 128 m²/1378 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Oakwood Residence Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Oakwood Residence Hanoi?

Oakwood Residence Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 924000 VND. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. A stay at Oakwood Residence Hanoi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Oakwood Residence Hanoi has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Hanoi with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Oakwood Residence Hanoi?

Wake up to a great buffet breakfast at Oakwood Residence Hanoi. There's an additional charge of 300000 VND for adults and 100000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at Oakwood Residence Hanoi?

Oakwood Residence Hanoi features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Oakwood Residence Hanoi?

Your special occasion or event can be hosted at the Oakwood Residence Hanoi's venue. Small or intimate events like birthday parties and honeymoons can also be accomodated. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Oakwood Residence Hanoi?

On-site venues and convenient event services make Oakwood Residence Hanoi an ideal choice for hosting corporate events. The 2 venues can accommodate up to 15 people.

What is the smoking policy at Oakwood Residence Hanoi?

Oakwood Residence Hanoi does permit smoking in some areas and is not 100% smoke-free. The serviced apartment offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What popular shopping places are close to Oakwood Residence Hanoi?

Oakwood Residence Hanoi is located in Tay Ho District area which features shopping places such as Zo Project, L'Atelier and HanoiBoutique Tailoring.

What are popular attractions near Oakwood Residence Hanoi?

Oakwood Residence Hanoi is located in Tay Ho District area, which is famous for attractions such as Ho Tay Water Park, Pho Linh Temple and Công viên Mặt Trời Mới.

Show more questions
See map

Explore the neighborhood

What people love about Oakwood Residence Hanoi

  • 10

    Exceptional

    "Everyone is very kind and so delicate so our family feel so good!"

    KYUNGEON

    |

    June 16, 2022

  • 9.6

    Exceptional
    Staff 

    "My fiancee and i enjoyed the trip , the room is clean and nice, the staff is friendly."

    Koh

    |

    June 15, 2022

  • 9.2

    Exceptional

    "Hotel was very comfortable and convenient."

    DAE

    |

    June 13, 2022

Property ranking|Compared to 2,529 Hanoi properties
See all rankings
Cleanliness score
9.5/10
Room size
71 sqm.
Service score
9.5/10
Value for money score
9.2/10
Better than
99
%
of Hanoi properties
Bigger than
98
%
of Hanoi properties
Better than
97
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Overall rating:

8.7

Excellent
465 reviews
Cleanliness
9.5
Facilities
8.9
Location
8.2
Read all reviews >
What travelers say they love:
It seems newly built ans facility was nice.
CHANG from Vietnam
Couple
More about Oakwood Residence Hanoi

More about Oakwood Residence Hanoi

Oakwood Residence Hanoi

Take advantage of the many attractions Hanoi has to offer with a stay at Oakwood Residence Hanoi.
Oakwood Residence Hanoi offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the serviced apartment can arrange it before your check-in date. Taxi and shuttle services provided by the serviced apartment make it easy to plan your day trips, sightseeing, and more around Hanoi.
If you plan to arrive by car, you'll appreciate the serviced apartment's free parking, right on-site. The serviced apartment provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the serviced apartment will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Oakwood Residence Hanoi guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Oakwood Residence Hanoi include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The serviced apartment also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the serviced apartment provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Oakwood Residence Hanoi. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the serviced apartment. A night in at the serviced apartment's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Recreational facilities at Oakwood Residence Hanoi are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the serviced apartment's fitness facility.
Have some easy fun without traveling far, while playing yoga room at Oakwood Residence Hanoi. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


Around the property

Oakwood Residence Hanoi provides an excellent base for exploring the sights of Hanoi in-depth. An afternoon of browsing the works at Vietnam Museum of Ethnology located 3.6 km away can familiarize you with the local art scene.


Reasons to stay here

Guests who stayed here rated the facilities above 97% of other accommodations in the city.
This serviced apartment scores higher than 98% of the city's accommodations for cleanliness.
This accommodation is highly rated for its staff and service, beating 97% of competition within the city.

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Amenities and facilities
Excellent
Facilities

8.9

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Kitchen
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Daily newspaper
  • Desk
  • Fire extinguisher
  • Free tea
  • Hair dryer
  • Heating
  • Iron and ironing board
  • Kitchenware
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Lock box in room
  • Microwave
  • Mini bar
  • Mirror
  • Phone
  • Phone in bathroom
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Sewing kit
  • Shower
  • Slippers
  • Smoke alarm
  • Smoking allowed
  • Sofa
  • Soundproofing
  • Toiletries
  • Towels
  • Wake up call
  • Washing machine
  • Wi-Fi
  • Wi-Fi [complimentary]
Location
No. 17, Lane 35, Dang Thai Mai Street, Quang An Ward, Tay Ho District, 100000, Hanoi, Vietnam, Tay Ho District, Hanoi, Vietnam, 100000
Excellent
Location

8.2

Airports

  • Gia Lam Airport (NULL)
    7.0 km
  • Noi Bai International Airport (HAN)
    17.5 km

Public transportation

  • Hanoi Railway Station
    4.5 km

Hospital or clinic

  •  International SOS Medical and Dental Clinic - 24 hrs
    230 m

Shopping

  • Night Market
    3.9 km

Convenience store

  • Vinmart
    2.8 km

Cash withdrawal

  • ATM
    890 m
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    2.8 km
  • Ho Chi Minh Mausoleum
    3.0 km
  • One Pillar Pagoda
    3.3 km
  • Vietnam Military History Museum
    3.6 km
  • Vietnam Museum of Ethnology
    3.7 km
  • Temple of Literature & National University
    4.0 km
  • Old Quarter
    4.1 km
  • St. Joseph's Cathedral
    4.5 km
  • Hoa Lo Prison
    4.7 km
  • Vietnamese Women's Museum
    5.1 km

Nearby landmarks

  • Huang Xi To Ho
    80 m
  • Elegant Suites Westlake pool
    80 m
  • Zo Project
    130 m
  • Morning Ladies Street Market
    180 m
  •  International SOS Medical and Dental Clinic - 24 hrs
    230 m
  • L'Atelier
    330 m
  • Pho Linh Temple
    340 m
  • HanoiBoutique Tailoring
    410 m
  • K-market Xuân Diệ
    420 m
  • Emporium Hanoi
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out from00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee924000 VND
  • Distance from city center5 km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)300000 VND
  • Daily Internet/Wi-Fi fee0 VND

The property

  • Local Tax ID/ Rental License0102702590
  • Number of bars/lounges1
  • Number of floors16
  • Number of restaurants1
  • Number of rooms 262
  • Room voltage220
  • Year property opened2019

Parking

  • Daily parking fee0 VND
Property announcements

In view of the recent positive cases of SARS-COV 2 identified after the completion of the compulsory quarantine, the local health authorities have issued a decree (600/CD – BCD), dated May 5, 2021, which extends the mandatory quarantine from 14 to 21 days and requires all people coming from centralized quarantine centers or hotels to undergo an additional 7-days of self-isolation in their respective residences. This decree will apply to both new arrivals as well as those residents who return to Vietnam from an overseas trip.
Some services and amenities may be limited or unavailable. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Extra children breakfast price note:

- Children under 4 years old: free of charge.

- Children from 5-11 years old: charge VND 150,000 per night per child.

- Children from 12 years old and above: consider as an adult, charge VND 300,000 per night per child.

Reviews of Oakwood Residence Hanoi from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.5
Facilities8.9
Location8.2
Service9.5
Value for money9.2
High score for Hanoi
Rating
9+ Exceptional (79)
8-9 Excellent (17)
7-8 Very Good (15)
6-7 Good (1)
<6 Below Expectation (4)
Time of the year
Mar - May (22)
Jun - Aug (12)
Sep - Nov (26)
Dec - Feb (56)
All guests (293)
All room types
All languages

Show reviews that mention 

Showing 116 verified guest comments
12345
9.2
Exceptional
Kel from Vietnam
Business traveler
One Bedroom Apartment
Stayed 2 nights in November 2020

Excellent place to stay while you work”

I came to Hanoi on business and was very pleased with this residence. I began my trip in a different serviced apartment that proved too noisy with construction, and came to Oakwood on a friend's recommendation. So glad I did! While the location isn't convenient if you're working in the city (my commute to Dong Da district was about 25-30 minutes with morning traffic), everything else more than makes up for that minor inconvenience. The very best staff I've encountered in such a place, and that's just the beginning. The one bedroom apartment is plenty big, with a kitchen, great sound system, and comfy bedroom suite that includes a bathtub and shower, with high quality toiletries. One of the best features is a desk in the bedroom AND a generously sized dining table. Since I was working a lot during my stay, it was very important that I had space and quiet, and Oakwood gave me both. The views are excellent, and the noise was minimal, even with busy streets and construction nearby. The pool and gym facilities are five star, and somewhat underutilized by residents as I rarely had to share! Breakfast is excellent, though would benefit from more vegetarian-friendly hot bar items (no need to put bacon or sausage on everything when you're also serving breakfast meat on its own). I didn't have a chance to visit the restaurant for dinner, but was given a generous voucher to try it. Big bonus points for the washer / dryer on the balcony! Finally, there are some really great restaurants within walking distance, and the neighborhood in general is very walkable. Can't say enough wonderful things about this place, and very much looking forward to my next visit.

Reviewed December 07, 2020

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Dear Ms. Norman, What a delight to read your review based on your recent stay with us. But, first, a HUGE thank you to you (and your friend!) for providing us with an opportunity to serve you. Thank you also for the generous review. I could not do a better job at describing our property and its location than you have and we sincerely appreciate that. We are glad you thoroughly enjoyed our facilities and take special pride in comments you shared about our team. Our only wish is to see you return to Oakwood Residence Hanoi and to see what we can do to top your previous experience! Stay safe, Be Well! Sincerely, Humayoon (Tom) Shaikhzadeh

Responded February 02, 2021
Oakwood Residence Hanoi
10.0
Exceptional
Rachel from Vietnam
Couple
Studio King bed
Stayed 1 night in January 2020

Exceptional”

The Oakwood Residence place was great. Only open for 3 months. Everything new and modern. Great exercise and relaxation space. Highly recommend for anyone looking for a place to stay in Hanoi.

Reviewed January 14, 2020

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Dear Rachel, Thank you for your recent stay and the wonderrful review of our property. We are extremely proud of our services and facilities and greatly appreciate you recommending us to other readers. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 20, 2020
Oakwood Residence Hanoi
10.0
Exceptional
Sirin from Thailand
Solo traveler
Studio King bed
Stayed 2 nights in January 2020

What a shock”

This is the second time I visited Hanoi and I was shocked. The hotel is brand new just 3 months old. First, impression was that this hotel is really nice. I really did not expect to see a development like this. Hanoi is really growing fast. To top that up Kluadia (the reception), was being very nice and friendly and even ungraded my room from Studio to 2 Bed rooms. It was so nice of her. Even if there is no upgrade, the hotel itself, the friendliness of the staff, the view, the facilities etc. are more than enough for the price. By the way, the hotel is located near west lake, which is the high end area of Hanoi. So you will get the lake view. I recommend to check out the swimming pool where you can really see the view of the lake and enjoy yourself. Will definitely come to stay here again.

Reviewed January 12, 2020

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Dear Sirin, Reading your review made our day! Thank you so much for choosing to stay with us and for your generous feedback, identifying not only our services and facilities but also acknowledging a member of our team who helped make your trip more memorable. We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back in the near future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 20, 2020
Oakwood Residence Hanoi
10.0
Exceptional
GAURAV from India
Couple
Studio King Bed
Stayed 1 night in November 2019

Good place to stay,New towers better than many 5 star hotels ”

Aa

Reviewed November 09, 2019

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Dear Gaurav, Thank you for your recent visit and your generous rating of our property. We hope to have the pleasure of welcoming you back in the near future. Best regards, Humayoon (Tom) Shaikhzadeh

Responded November 18, 2019
Oakwood Residence Hanoi
9.6
Exceptional
John from United States
Business traveler
Studio King bed
Stayed 4 nights in November 2019

Great value for new serviced apartment”

Helpful and exceptionally friendly staff with a well-designed layout and luxury amenities (esp. the swimming pool and gym). Very good value for money in terms of service apartments and business hotels in Hanoi.

Reviewed November 13, 2019

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Dear John, Thank you for choosing to stay with us recently and for the complimentary feedback provided. As a brand-new property we take pride in our service and facilities and in offering value to our customers and are delighted to know that we met your expectations. We do hope to have the pleasure of hosting you again in the near future. Best regards, Humayoon (Tom) Shaikhzadeh

Responded November 18, 2019
Oakwood Residence Hanoi
9.2
Exceptional
Cherrie from Hong Kong SAR, China
Couple
Studio King Bed
Stayed 5 nights in December 2019

Nice and new hotel”

The hotel is a very new one - you can see some constructions still on-going. What i like most is the kitchenette in each room, they’re so well equipped that you can easily get your own meals cooked. Servicenin the hotel is also excellent, staffs are all friendly and helpful. Location is a little bit of a hussle, the hotel cant be exactly located (you can only pin on street number), so we get dumped by the grab driver somewhere near by on our first day. You’ll have to direct the taxi/uber driver everytime. Going out is way better with taxis called by the hotel. But apart from this, this hotel is totally worth staying in!

Reviewed January 15, 2020

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Dear Cherrie, Thank you for your recent stay and the great review of our property. We are delighted to know that you not only enjoyed our services and facilities but also believe that we offer good value - which is a key commitment on our part. We do understand and apologize for the inconvenience you experienced with the public transportation but are happy to share that lit road-signs have now been placed at our entrance and the connecting nearby streets to make it easier to access our property. We hope to have the pleasure to welcome you back to Oakwood Residence Hanoi in the near future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 20, 2020
Oakwood Residence Hanoi
10.0
Exceptional
CHANG from Vietnam
Couple
Studio King Bed
Stayed 1 night in March 2020

Super staff at Good hotel”

It seems newly built ans facility was nice. Especially the view from swimming pool was amazing. If I knew it has that nice view, I grab my swimming suit. And I am sure staffs make this hotel 5 Star. They were so kind, helpful and amazing. I have no idea how I can make good comment for them. I asked flower for my GF just 2 hour before arrive since I sent email to wrong address but They did. My girl friend still keep the picture of your flower. I appreciate for this! I ask them I am planning to cook for my GF and they gave me 1 bed(separated kitchen) room and I was so touched. They prepared my room can not have cooking smell at bed room. Thank you thank you thank you! Especially for the concierge team! I am sorry I forgot her name but all the team under her lead was amazing!

Reviewed May 17, 2020

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Dear Chang, It gives us immense pleasure and pride in reading your review and knowing that you had a meaningful stay at our property. I am delighted to know that my team was responsive to your requests and were able to do their part in making your stay memorable. I am also highly appreciative of the fact that you took time to write such a generous review of your stay and shared examples of our service standards. Thank you. Thank you for staying with us and I hope that we will have the pleasure to welcome you back in the near future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded May 27, 2020
Oakwood Residence Hanoi
9.2
Exceptional
Ben from United States
Solo traveler
Studio King Bed
Stayed 4 nights in February 2020

Mostly Excellent with a couple quips”

Studio rooms are very small - the quoted square footage includes the balcony so actual living space seems very tight, even for one person. Also, a Nespresso machine is provided but you have to purchase the coffee capsules. I've never heard of a hotel not providing at least one set of capsules at check-in, at the very least. On the plus side, the staff is exceptional - friendly and helpful. The hotel is feels new and exceptionally clean. Bed and pillows are comfortable.

Reviewed February 29, 2020

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Dear Ben, Thank you for the great review while also highlighting your expectations. We are glad you enjoyed our services and facilities and especially appreciate the comment in regards to our team members. As for the coffee capsules we consider that as similar to any item in a mini-bar at traditional hotels - i.e. consumption of those items incurs a charge. As you would have noted we do, however, offer complimentary tea and coffee in our apartments as well. Thank you for your stay! Sincerely, Humayoon (Tom) Shaikhzadeh

Responded March 10, 2020
Oakwood Residence Hanoi
9.2
Exceptional
Adrian from Singapore
Solo traveler
Studio King bed
Stayed 2 nights in November 2019

Spacious, NEW, clean and in a quiet neighborhood”

Location and view wise is not great, but it is located at a quiet neighborhood. I am a disabled solo traveler and in a wheelchair. I called up and booked a studio apartment. Went to view the apartment and its spacious enough, unfortunately the bathroom is not wheelchair accessible. Due to the apartments high occupancy rate, the lovely reception Klaudia Nguyen upgraded me to a 2-bedroom apartment. Its super spacious and perfect for 4. The apartment is brand spanking new. It is clean, it is new, and it is very well furnished with premium accessories such as Smart TV, soundbars, art-deco study lamps, Grohe WC, and premium bathroom accessories as well as bathroom necessities. The hotel is quiet, clean, very helpful and friendly staff and willing to assist in any way. I strongly recommend this apartment and since I will be back in 2020, I will be booking this apartment again.

Reviewed November 29, 2019

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Dear Adrian, Firstly, thank you for choosing to stay with us and we certainly hope that we are privileged to have you come back in the near future. Thank you also for sharing your feedback on our services and facilities. While as a brand new residence we do take pride in our hardware and facilities what I hope will set us apart from our competitors is the kind of service Ms. Klaudia was able to extend to you. Recognizing the individual needs of each of our customers is what true hospitality is about! Thank you for taking the time to write this wonderful review and to highlight one of our team members for their exemplary service. We do look forward to your return visit. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded December 13, 2019
Oakwood Residence Hanoi
9.2
Exceptional
Ben from United States
Business traveler
Studio King Bed
Stayed 1 night in February 2020

Exceptional”

Extremely clean. Very friendly and helpful staff. Only wish there was room service. The downstairs restaurant only serves breakfast, no other meals. King Studio room is very small since the square meters provided includes the balcony - proper disclosure of room size would help to manage expectations. The washer/dryer is a convenient amenity

Reviewed March 01, 2020

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Dear Ben, We truly appreciate you sharing your feedback and for the wonderful review of our property. We are disappointed that we could not offer you other meals in our restaurant during your stay but hope to extend this service in the near future. Thank you for choosing to stay with Oakwood Residence Hanoi. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded March 10, 2020
Oakwood Residence Hanoi
10.0
Exceptional
Kelcie from China
Family with young children
Three Bedroom Apartment
Stayed 2 nights in January 2020

Incredible Stay”

This hotel far exceeded our expectations in comfort and service. The staff was unbelievably helpful and attentive. Breakfast was delicious. The beds were very comfortable and the whole building was perfectly clean. Beautifully decorated and perfectly located on West Lake, just close enough to the hustle and bustle.

Reviewed January 26, 2020

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Dear Kelcie, What a joy to read your review and to know you had a great stay with us! Firstly, thank you for choosing us during your recent visit to Hanoi. We are obviously delighted that you enjoyed our services and facilities and particularly happy to know that our team provided you with the attention you deserve. We certainly hope that your travels will bring you back to Hanoi and to Oakwood Residence in the near future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded February 03, 2020
Oakwood Residence Hanoi
9.6
Exceptional
Soyoung from Vietnam
Family with young children
Two Bedroom Apartment
Stayed 2 nights in March 2021

very kindness hotel staff's and nice swimming pool”

nice and clean room and kindness hotel staff's and nice swimming pool and Gym

Reviewed March 15, 2021

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Dear Ms. Soyoung, Thank you for your recent stay with us and for sharing your experience. We are delighted to know that you and your colleagues enjoyed your stay and appreciated our service and facilities. We certainly hope that you will choose Oakwood Residence Hanoi again for your next business or staycation need! Sincerely, Humayoon (Tom) Shaikhzadeh

Responded April 02, 2021
Oakwood Residence Hanoi
8.4
Excellent
Chee from Malaysia
Family with teens
Two-Bedroom Apartment
Stayed 1 night in December 2019

Great place for family and long stay. ”

Room is great especially with family and spacious. Impressive kitchen facilities with dish washers. Washing machine and dryer also provided. Near to many and great varieties of eateries. Quite environment.

Reviewed January 11, 2020

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Dear Chee, Thank you for staying with us and for your review. We are happy to know that you enjoyed our facilities and also found our location, with numerous restaurants and amenities in the neighborhood, to be attractive. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 20, 2020
Oakwood Residence Hanoi
8.0
Excellent
Le from Vietnam
Couple
Studio King bed
Stayed 1 night in November 2019

New 1 bedroom condo with full facilities and beautiful lake view”

Good points: 1. Quick check in and nice staffs, very supportive in all my requests (restaurant and spa recommendations, taxi calling, ...) 2. Fully equipped kitchen, I specially like this since I can buy Vietnamese pho when we hanging out at the nite time for next day breakfast) 3. Fully equipped bathroom (including both shower and bathtubs), good quality shower stuff, especially the lotion. 4. Having everything a people need if they are on business trip (working table, fast wifi connection, iron, iron table) 5. Love the balcony lake view where we enjoyed our breakfast and coffee. Not Good points: Location is a bit far from central area, have to walk around 10 mins to reach the nearest convenient store.

Reviewed January 14, 2020

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Dear Le, Thank you for the excellent feedback on our property! We are delighted that you enjoyed our services and facilities and have so generously shared that with other readers. As for our location, though it is approximately 15 minutes away from the Old Quarter, West Lake remains as perhaps the most livable and desirable areas of Hanoi. We hope to have the pleasure of welcoming you back to Oakwood Residence Hanoi. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 20, 2020
Oakwood Residence Hanoi
8.8
Excellent
David from United Kingdom
Group
Three Bedroom Apartment
Stayed 3 nights in February 2020

Great accommodation and lovely staff”

Accommodation is brilliant and spotlessly clean and modern. Staff were lovely and couldn’t do enough for you. Location is a bit odd though as it’s in the middle of a shanty town and honestly I didn’t like that at all. But it was good value for money.

Reviewed February 27, 2020

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Dear David, We are delighted to know that you had a good stay with us and enjoyed our services and facilities. We especially take pride in your comment regarding our team. As for our location, West Lake is actually a prime residential area and one most favored by expats due to the surrounding environment (scenic and peaceful) as well as for the numerous dining and entertainment outlets in the neighborhood. Thank you for your stay! Sincerely, Humayoon (Tom) Shaikhzadeh

Responded March 10, 2020
Oakwood Residence Hanoi
9.2
Exceptional
hangru from Taiwan
Group
Three Bedroom Apartment
Stayed 1 night in December 2019

Very good experience ”

It is a very good experience to stay here. Everything is new, and clean. Highly recommend swimming pool, and other facilities . It’s very worth to choose here again in the future.

Reviewed February 25, 2020

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Dear hangru, Thank you for staying at our newly opened property. We are delighted to know that you enjoyed our facilities and found us to offer good value. We do hope that you will choose Oakwood Residence Hanoi again on your next trip over! Sincerely, Humayoon (Tom) Shaikhzadeh

Responded February 26, 2020
Oakwood Residence Hanoi
8.4
Excellent
RICHARD from United Kingdom
Couple
Studio King Bed
Stayed 2 nights in February 2020

Great new place”

Great pool, breakfast and brand new... but basic room very small.

Reviewed March 04, 2020

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Dear Richard, Thank you for your recent stay and for the review. Please do inquire about our special upgrade offer on your next stay to enjoy one of our other apartment types. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded March 10, 2020
Oakwood Residence Hanoi
10.0
Exceptional
Trang from Vietnam
Couple
Studio King Bed
Stayed 2 nights in July 2020

Luxury facilities , beautiful design. ”

We enjoy staying in this apartment. Newly built, clean one with full amenities for cooking

Reviewed October 21, 2020

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Dear Trang, Thank you for your stay and for the review. We are delighted to know that you enjoyed our facilities and look forward to welcoming you back. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded October 21, 2020
Oakwood Residence Hanoi
9.2
Exceptional
arum from Vietnam
Family with young children
Two Bedroom Apartment
Stayed 1 night in January 2021

Exceptional”

I wanted to do one more night, but the water in the pool was too cold

Reviewed January 11, 2021

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Dear Arum, Thank you for your recent stay and for the review. While we are delighted to know that overall we met your expectations we do apologize for the fact that you were unable to fully utilize our pool. The fact is that we maintain our water temperature at around the standard 28-29 degrees but since the pool is at the rooftop and enclosed by glass there are certain days when due to the ambient temperature the water feels colder than it actually is. We are sorry this caused some inconvenience but hope that you will still consider us for another stay sometime in the future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded January 18, 2021
Oakwood Residence Hanoi
10.0
Exceptional
SEYOUNG from South Korea
Group
Three Bedroom Apartment
Stayed 1 night in October 2020

it was a great time with you!”

we were satisfied with all conditons. It was a great time!!

Reviewed October 10, 2020

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Dear Ms. Seyoung, What a pleasure to read your review and to know that you had a memorable stay with us. Thank you for choosing Oakwood Residence Hanoi and taking advantage of our 'Time for a Getaway' promotion. We certainly hope to have the pleasure of welcoming you back in the near future. Sincerely, Humayoon (Tom) Shaikhzadeh

Responded October 21, 2020
Oakwood Residence Hanoi
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