Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
Occidental Cozumel - All Inclusive Resort
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8.6

Excellent
/10
(17 reviews)See what guests said
Beach1
See map

9.2

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Arrecifes de Cozumel National Park 4.8 km
Playa Mia Grand Beach Park 6.6 km
Selva Sports 10.8 km
El Maqueche 10.8 km
Chankanaab Beach Adventure Park 11.9 km
Aquadventures 12.2 km
Dolphin Discovery Cozumel 12.2 km
Palancar Reef 15.6 km
El Cedral 15.6 km
Royal Village Shopping Center 16.6 km
Free Wi-Fi

Occidental Cozumel - All Inclusive Resort

CARRETERA COSTERA SUR KM 17 SAN FRANCISCO PALANCAR, Palancar Beach, Cozumel, Mexico, 77600 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money7.5
Distance to city center20.0 km
Location rating9.2

Rooms available at Occidental Cozumel - All Inclusive Resort

Excellent
Room comfort & quality
8.5
Royal Level Luxury (2 Adults + 2 Children)
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Royal Level Luxury (3 Adults + 1 Child)
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Royal Level Luxury (2 Adults + 1 Child)
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Royal Level Luxury
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed or 2 double beds
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Deluxe
...
  • Garden view
  • Balcony/terrace
  • 1 king bed or 2 double beds
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Grand Concierge
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds or 1 king bed
Enter dates to see prices
Double Room (2 Adults + 2 Children)
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Triple Room (3 Adults + 1 Child)
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Deluxe Single Room
...
  • Balcony/terrace
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Single Room
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Occidental Cozumel - All Inclusive Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Occidental Cozumel - All Inclusive Resort?

For those who wish to drive their own cars, Occidental Cozumel - All Inclusive Resort has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Cozumel with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Occidental Cozumel - All Inclusive Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Occidental Cozumel - All Inclusive Resort.

What are my dining options at Occidental Cozumel - All Inclusive Resort?

Occidental Cozumel - All Inclusive Resort features on-site restaurants for your dining convenience.

What is the smoking policy at Occidental Cozumel - All Inclusive Resort?

Occidental Cozumel - All Inclusive Resort does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Occidental Cozumel - All Inclusive Resort?

Occidental Cozumel - All Inclusive Resort is located in Palancar Beach, famous for good restaurants such as Bob Marley's and Rancho Dalila Palancar.

What popular natural sightseeing spots are close to Occidental Cozumel - All Inclusive Resort?

Occidental Cozumel - All Inclusive Resort is located in the Palancar Beach area, which is famous for natural sightseeing destinations such as Arrecifes de Cozumel National Park.

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Explore the neighborhood

Overall rating:

8.6

Excellent
17 reviews
Cleanliness
9.4
Facilities
8.8
Location
9.2
Read all reviews >
More about Occidental Cozumel - All Inclusive Resort

More about Occidental Cozumel - All Inclusive Resort

When you pass through Cozumel, you will feel at home at Occidental Cozumel All Inclusive Hotel, quality accommodation and first class services guaranteed. The city center is merely 20.0 km away and the airport can be reached in less than 20 minutes. With its strategic location, this establishment offers easy access to the city's must-sees.

First-class services and complete facilities make a visit at Occidental Cozumel All Inclusive Hotel a true experience. This accommodation has a wide variety of services to satisfy the most demanding clients.

Enter one of the 247 inviting rooms and escape the stress of the day. Enjoy comforts such as air conditioning, minibar, terrace, alarm clock, telephone that can be found in some of the rooms. The establishment includes a hot tub, private beach, gym, outdoor pool, and spa among its services. With an ideal location and services at this height, Occidental Cozumel All Inclusive Hotel strives to meet the expectations of the most demanding clients.

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Amenities and facilities
Excellent
Facilities

8.8

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Horseback riding
  • Hot tub
  • Massage
  • Nightclub
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • All-inclusive meals

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Infirmary
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
Food and dining
Breakfast options
  • American
  • Buffet
Restaurants on site

La Posada

  • Cuisine: International
  • Menu: Buffet

Club de Playa

  • Menu: Buffet

La Piazza

  • Cuisine: Pizza

Los Olivos

  • Cuisine: Mediterranean
  • Menu: A-la-carte

La Carreta

  • Cuisine: International
  • Menu: A-la-carte

Coral

  • Cuisine: Seafood
  • Menu: A-la-carte

Steak House

  • Cuisine: Mexican
  • Menu: A-la-carte
Location
CARRETERA COSTERA SUR KM 17 SAN FRANCISCO PALANCAR, Palancar Beach, Cozumel, Mexico, 77600
Exceptional
Location

9.2

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 2 year(s).

Others
  • The Mexican Caribbean is collecting an environmental fee per room per night that will be charged upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out until12:00

Getting around

  • Distance from city center20.0 km
  • Travel time to airport (minutes)20

The property

  • Number of bars/lounges5
  • Number of floors3
  • Number of restaurants7
  • Number of rooms 247

Reviews of Occidental Cozumel - All Inclusive Resort from real guests

Provided by verified guests of Agoda
8.6
/
10
Excellent
Cleanliness9.4
Facilities8.8
Location9.2
Room comfort and quality8.5
Service8.6
Value for money7.5
High score for Cozumel
Rating
9+ Exceptional (3)
8-9 Excellent (3)
7-8 Very Good (2)
6-7 Good (0)
<6 Below Expectation (1)
Time of the year
Mar - May (1)
Jun - Aug (2)
Sep - Nov (2)
Dec - Feb (4)
All guests (17)
All languages

Show reviews that mention 

Showing 9 verified guest comments
7.2
Very good
martin from United States
Couple
Deluxe
Stayed 4 nights in January 2020

The food was just not acceptable ”

We ended up going next door to Albertos to eat decent food an paying. I wish we would have known earlier we would have gone every night. The room was fine and the housekeeping good but no no no on the food. Breakfast , lunch and dinner all were the worst.

Reviewed January 07, 2020

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We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

Responded February 08, 2020
Occidental Cozumel - All Inclusive Resort
10.0
Exceptional
Brandon from United States
Couple
Deluxe
Stayed 3 nights in November 2019

Fantastic”

Outstanding property - great beach, drinks and food (make reservations at the specialty restaurants). We were there on thanksgiving and they had an amazing meal!

Reviewed December 06, 2019

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Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

Responded December 15, 2019
Occidental Cozumel - All Inclusive Resort
10.0
Exceptional
Kaylie from Canada
Group
Deluxe
Stayed 8 nights in November 2018

Fantastic All Inclusive”

Loved this resort, so much flora and fauna, feels like being in the jungle! Beautifully manicured facilities. Tonnes of options for food, spent 10 days there and was not feeling restless. Lots to do on-site, loved the Yoga classes and evening shows the most. Beautiful modern rooms and very comfortable beds. I would definitely stay again and am looking forward to booking our next trip!

Reviewed December 02, 2018

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We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Responded December 07, 2018
Occidental Cozumel - All Inclusive Resort
4.4
charles from United States
Couple
Deluxe
Stayed 3 nights in February 2018

Beautiful Property ruined by the management and staff”

Beware. Gorgeous property but the small hotel staff was totally useless. They simply abandon you to the timeshare salesmen - place is overrun with them - who say they are there to be your "personal concierge".

Reviewed March 22, 2018

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We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Responded December 07, 2018
Occidental Cozumel - All Inclusive Resort
9.0
Exceptional
Edward from Belize
Family with young children
Stayed 2 nights in July 2013

Had a great time n could look past the discomfort”

Beach, people, rooms

Our stay was really great. The staff accommodated us very nicely since we had 2 babies and 3 adults staying in one room with two double beds. Thank for the rooms were very spacious. The resort over all was very clean and welcoming. The building we stayed at however really has a strong cigarette scent which I despised. Maybe they should consider having some building free of smoke especially if ur having babies stay at the resort. Or at least give the parents the option. Also, I wish the steak house would have been cooler. Our one night of dining had to come to an end quickly bc inside literally felt like a sauna, no a/c and dress code? Babies didn't respond to the sauna too well and therefore couldn't even finish our main course. Over all we had a good time. The highlight was the amazing beach and the drinks. So refreshing and tasty.

Reviewed August 01, 2013

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10.0
Exceptional
Magdalena from Romania
Family with young children
Stayed 7 nights in March 2012

The best vacation by the sea ”

excellent service, great food, and the best beach for swimming as a family

The personnel was extremely kind and attentive. We were welcome with champagne. Our kid loved the Kids Club. The beach is wonderfully clean and the water is calm, perfect for swimming and snorkeling. The grounds were extremely well maintained, you live in a natural park. Great food for an all inclusive... We wish we had full access to the evening a la carte restaurants and not just limited access. But I cannot think of a better place in terms of food options. I wish more families with small children would come to this lovely resort, especially since it is primarily meant for families, and not for the teenagers in Spring break. We saw quite a few gangs of teenagers by the bars and heard their noise at night around midnight, which was bothersome, but they must have been bored, as there is nothing for them to do...other than mingle. The disco closes early, and there are no movies or bar shows. They walk from room to room and slam the doors, and you can hear everything. Walls are thin. Families with kids from all over the world, come join us for our next stay!!! :-) It is the best all inclusive resort for a family.

Reviewed March 18, 2012

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8.7
Excellent
Aisling from Ireland
Couple
Stayed 3 nights in January 2012

Fabulous grounds, great facilities, spacious rooms”

Big rooms and fabulous bathroom, facilities, grounds

We loved our huge room and bathroom. The pools were big and well kept. Games and activities well organised and plentiful. The beach was fantastic and most of the food options were great. Staff could have been a bit more friendly but they didn´t affect the overall positive experience we had.

Reviewed February 10, 2012

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Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Responded December 07, 2018
Occidental Cozumel - All Inclusive Resort
8.4
Excellent
Emeline from France
Couple
Deluxe
Stayed 1 night in December 2020

Satisfait mais... ”

Très bien aménagé, chambre agréable et confortable, pas habite aux all incliv assez surprise par la qualité et la gentillesse et l'amabilité du barman lors de la journée du 1er janvier 2021 Personnel service chambre un peu trop bruyante le matin parle fort attention ne pas hésiter à leur signaler mais ménage rien à dire. L'hôtel devrait prévenir que les bracelet coûte 1000 pesos si nous les perdront pour notre cas ça 'e fonctionne pas du coup carte et bracelet 1 sur 2 oublié au restaurant n'as pas été remis à la réception donc coût de la bêtise 1000 pesos... Rien en soit mais accumulé à 2 3 conneries un peu agace. Pas la faute de l'hôtel mais très mauvaise communication avec les réservations agoda lors du checking Espace en revanche très agreable jungle et océan juste apaisant

Reviewed January 05, 2021

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Merci pour avoir choisi notre hotel et pour vos critiques constructives dont nous tiendrons compte.

Responded January 31, 2021
Occidental Cozumel - All Inclusive Resort
8.0
Excellent
kaori from Japan
Couple
Stayed 2 nights in August 2012

ゆったりできました”

ホテルの気遣い

タオルデコレーションはうれしかったです。 初日夜遅く着いたため夕食がないかと思いきや、9時30分からのレストランがあり安心でした。 味はいまいちでしたが。 ホテル自体はゆったりしていてタオルの枚数も多く気持ちが良かったです。 ただ場所が離れているためタクシーでしかいけないため費用がかかるかもしれません

Reviewed August 18, 2012

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Thank you

Responded December 07, 2018
Occidental Cozumel - All Inclusive Resort
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