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Very good7.7
Based on 4 reviews
Occidental Lanzarote Mar
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Swimming pool
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7.0 Very good location
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7.0Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Bar

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Room choices
Family Room
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  • No view
  • 42 m²
  • 1 double bed
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Double - 2 People
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  • No view
  • 32 m²
  • 1 double bed
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Double for Single Use
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  • No view
  • 32 m²
  • 1 double bed
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Suite Standard
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  • 45 m²
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Double Single Use Superior
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  • 30 m²
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More about Occidental Lanzarote Mar

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Verified guest reviews

Agoda Reviews (4)
Booking.com Reviews (545)

6.2

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Very good
based on 4 reviews
  • Cleanliness 8.5
  • Facilities 4.0
  • Location 7.0
  • Room comfort and quality 10.0
  • Service 8.5
  • Value for money 7.5
  • Food and dining 8.0
Very good
based on 4 reviews
  • Cleanliness 8.5
  • Facilities 4.0
  • Location 7.0
  • Room comfort and quality 10.0
  • Service 8.5
  • Value for money 7.5
  • Food and dining 8.0
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8.0
Dale from United Kingdom
Couple
Stayed 3 nights in December 2016
OCCIDENTAL LANZAROTE ”
This is a very nice hotel in many ways but the internet is a great disappointment. We stayed here earlier in the year and there was no internet in the room. We were told our devices were at fault. When it changed hands to Occidental I phoned to check about the internet in the rooms and was assured that it had been fixed. Unfortunately it was just the same. We had to go to the lobby for the best connection.
Reviewed December 25, 2016
Dear Dale, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please accept our sincerest apologies for the difficulties you had with our Wifi service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. We are working on it extremely hard, in order to very much improve the service. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The management
Responded May 24, 2017
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Occidental Lanzarote Mar
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5.2
giuseppe from Spain
Couple
Stayed 3 nights in December 2016
Desepcionante”
Mal servicio / atención al cliente Solicitamos un cambio de habitación por estar muy cerca a la calle principal, no se cambiaron en otro apartamento donde la terraza miraba hacia otra calle en vez de seleccionar cualquier otro. El ruido desde el techo muy lamentable. No se aceptando cambios, no hay flexibilidad. He ampliado para un día más, la reserva la pude hacer en 5 min, booking me lo confirma de inmediato. Por la mañana del sabado avisamos recepción (a las 7 am) pero al llegar por la tarde, nuestra habitación estaba bloqueadaptación. Voy a recepción, aviso e informo, se llevan mi movil para chequaear mi reserva y después de 35 min me piden pagar. Me imprimen una cuenta por una noche de 149 euros. Volvemos en reclamar y explicar (ampliar una noche, solo esto) y luego en casi 45 min, se pudo solventar. Una experiencia muy lamentable, el personal amable pero sin competencias.
Reviewed December 19, 2016
Estimado Giuseppe, Muchas gracias por dedicar un momento a compartir su opinion sobre la estancia en el Occidental Lanzarote Mar. Sentimos que el hotel no estuviera a ala altura de sus expectativas, y tomamos buena nota de sus comentarios sobre el servicio de la recepción para localizar posibles áreas de mejora y evitar inconveniencias y comentarios como el suyo. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de que nos visite de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas en esa ocasión. Atentamente, La dirección
Responded May 24, 2017
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Occidental Lanzarote Mar
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8.3
RAMON from Spain
Couple
Stayed 2 nights in August 2015
molto caotico!”
le stanze, piscina relax, colazione
Un albergo carino, le stanze sono spaziose e molto pulite. La colazione è ottima, il pranzo e la cena a buffet e troppo grassa e soprattutto pieno di salse. Quando siamo arrivati ce ne siamo accorti che avevamo sbagliato posto, perché volevamo un hotel dove poter rilassarsi e invece era pieno di famiglie con bambini che facevano molto casino. Comunque per famiglie è ottimo. Se vi capita di andare andate alla piscina privata che è abbastanza tranquilla.
Reviewed September 02, 2015
Egregio Ramon, Apprezziamo sinceramente il tempo che ha dedicato nel condividere la Sua recensione sul Suo soggiorno presso il nostro hotel Occidental Lanzarote Mar, ci sforziamo di eccedere le aspettative dei nostri clienti e i Suoi commenti ci assisteranno in questo senso. A Occidental sappiamo che i pasti sono uno dei momenti piu importanti dell'esperienza generale dei nostri clienti per questo motivo il nostro team di Chefs prepara per ogni servizio una varietà di deliziosi piatti per soddisfare tutte le necessità dietetiche ed i palati piu esigenti, siamo quindi felici di leggere che siamo stati capaci di soddisfare il Suo. La ringraziamo di nuovo per aver scelto il nostro hotel e per le Sue critiche costruttive che prenderemo in considerazione. Saluti, Il Direttore
Responded May 24, 2017
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Occidental Lanzarote Mar
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9.0
Ans from Netherlands
Couple
Stayed 4 nights in March 2014
Comfortabel hotel met fantastische buffetten!”
Centrale ligging om met een auto Lanzarote te verkennen, het eten en vriendelijke medewerkers.
Een aanrader, zeker qua eten. Uitgebreid ontbijt en geweldig dinerbuffet met showcooking en vers bereide lekkernijen. De kamers zijn ruim en proper, maar helaas alleen Wifi tegen betaling. Aan te bevelen is het huren van een auto, want tot de (aardige) plaats Costa Teguise zijn het toch wel een 3 km. Lanzarote is zeker de moeite waard om te verkennen!
Reviewed March 18, 2014
Beste gast, Bedank voor de om uw ervaring in het hotel met ons te delen. We zijn heel tevreden om te lezen dat u de verieteit en kwaliteit van het eten wist te appreciëre. We zijn ook tevreden dat u genoten heft van de geode service van onze werknemers. Wij blijven ter uwe beschikking inden u nog vragen of comentaren heft. Met vriendelijke groeten, De Directie
Responded May 24, 2017
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Occidental Lanzarote Mar
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