Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and we are delighted to read that we were able to match your holiday expectations. We also would like to thank you for your highlight on the comfort of our beds because we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Lastly, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of the beautiful city of Prague. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Nicholas Chianese Front Office Manager Occidental Praha Wilson

Dear Mr. George, In our hotel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Kind regards, Tereza Sedlakova Assistant General Manager

Dear Mr. Chia, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. Kind regards , Tereza Sedlakova Assistant General Manager

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Kind regards, Tereza Sedlakova Assistant General Manager

Dear Vilborg, We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear Ankit, Thank you very much for your kind feedback. Thank you for acknowledging our team members who work hard to ensure that we deliver the best service and always meet your expectations. It is rewarding to know that you also appreciated our convenient location. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Marianne, Thank you for your positive feedback. We are pleased that our location met your expectations and everything was to your satisfaction. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear Tina, Thank you for sharing your review. We are thrilled to read that everything was to your satisfaction! We especially appreciate your kind mention of our team members who work hard to ensure that every guest has the best experience possible. This will inspire us all to keep up the good work. We look forward to seeing you again soon, Kind regards, Alain Lago, General Manager

Gentile Ospite, Grazie per averci fatto conoscere la sua opinione. Ci scusiamo per l'inconveniente riscontrato nella spiaggia e ci dispiace non essere intervenuti prima di ricevere la sua richiesta. Abbiamo informato dell'accaduto il dipartimento interessato affinché possa prendere i provvedimenti necessari al miglioramento del servizio. Ci farebbe piacere poterla accogliere nuovamente nel nostro albergo e offrirle un soggiorno decisamente più in linea con quelle che sono le nostre potenzialità. Nell'attesa, le porgiamo i nostri cordiali saluti. Roberto Mateos, Direttore generale

Estimada Sra. Beatriz, Le agradecemos el tiempoque ha dedicado en compartir su opinión sobre su reciente estancia en nuestro Occidental Praha Wilson hotel, ser considerados como uno de los mejores hoteles en los cuales ha estado es, sin duda alguna,un gran elogio para nosotros. Un saludo cordial, Tereza Sedlakova Assistant General Manager

Sehr geehrter Uwe, vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu lesen, dass Sie mit der Lage unseres Hotels sehr zufrieden waren. Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüßen, Roberto Mateos, Hoteldirektor

Sehr geehrter Nico, vielen Dank für Ihre Bewertung! Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren. Wir freuen uns schon darauf, Sie wieder bei uns zu empfangen. Mit freundlichen Grüßen, Alain Lago, Hoteldirektor

안녕하세요. 저희 호텔을 방문해주셔서 감사합니다. 지내시는동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 특히 저희 호텔 객실에서 보이는 전망이 크게 만족스러우셨다니 저희도 기쁩니다. 다른 큰 불편함은 없으셨던 것 같아 다행입니다. 부디 저희 호텔에 머무시는 동안 프라하에서 즐거운 여행 되셨길 바랍니다. 다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다. Roberto Mateos, General Manager

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Kind regards, Tereza Sedlakova Assistant General Manager

Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Praha Wilson hotel. I am sorry if the facilities and services offered in our hotel did not fulfill your expectations. All our websites offer an accurate description of our services and categories of rooms. I am sorry if the parking cost was expensive for you, but a valet service needs to take your car to a car park area which is not next to our property, since in the Wenceslas Square area is forbidden to park. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. Best regards, Alain Lago Areitioaurtena General Manager

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Kind regards, Tereza Sedlakova Assistant General Manager