Hilton Vacation Club Ocean Beach Club Virginia Beach
Highlights
Facilities
Beach
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Hygiene Plus
410 meters to Neptune's Park
Check-in [24-hour]
70 meters to the beach
Free Wi-Fi in all rooms!
Beach
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Based on 109 verified reviews
9.0
8.5
8.3
8.1
7.6
Location rating score
Value for money | 7.6 |
Location rating | 9.0 |
Hilton Vacation Club Ocean Beach Club Virginia Beach includes non-water sport and outdoor activities such as golf course (within 3 km) for you to take advantage of.
Hilton Vacation Club Ocean Beach Club Virginia Beach offers car park nearby for all guest visitors traveling with a automobile. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
While on a trip with your family, your kids can also experience the fun in sports and recreation facilities offered at Hilton Vacation Club Ocean Beach Club Virginia Beach such as kids pool.
Absolutely! The benefits of staying at Hilton Vacation Club Ocean Beach Club Virginia Beach include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your getaway.
Hilton Vacation Club Ocean Beach Club Virginia Beach's policy concerning children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Hilton Vacation Club Ocean Beach Club Virginia Beach's most popular month where verified visitors have stayed the most is in October.
Hilton Vacation Club Ocean Beach Club Virginia Beach can converse in 2 languages and supports widely used languages such as English and Spanish for travelers traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
Hilton Vacation Club Ocean Beach Club Virginia Beach supports up to 5, with payment card options consisting of MasterCard, Visa, American Express, and Discover Card.
Verified group travelers that have stayed at this property have given Hilton Vacation Club Ocean Beach Club Virginia Beach an average rating of 7.7. You can check out more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Past local travelers that have stayed at this property have given Hilton Vacation Club Ocean Beach Club Virginia Beach an average rating of 9.3. You can look up on more in depth customer ratings, and responses for this property down in the review section.
Check-in is from 04:00 PM, and check-out is until 10:00 AM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.
Experience a Relaxing Beach Getaway at Hilton Vacation Club Ocean Beach Club Virginia Beach
Nestled along the stunning coastline of Virginia Beach, Hilton Vacation Club Ocean Beach Club Virginia Beach offers a tranquil and rejuvenating escape for travelers seeking a beachfront retreat. With its prime location and luxurious amenities, this 3.5-star hotel is the perfect destination for families, couples, and solo adventurers alike.
As you step into the hotel, you'll be greeted by a warm and inviting atmosphere, with friendly staff ready to assist you throughout your stay. The hotel's modern and stylish design creates a sense of elegance and comfort, making it the ideal place to unwind and relax. With its convenient location just 24 minutes away from the airport, you'll have no trouble reaching this beachfront paradise.
One of the standout features of Hilton Vacation Club Ocean Beach Club Virginia Beach is its child-friendly policy. Families traveling with children between the ages of 3 to 17 can enjoy a worry-free vacation, as kids stay free of charge. This makes it an excellent choice for families looking to create lasting memories by the beach without breaking the bank. The hotel's dedication to providing a family-friendly environment ensures that both parents and children can enjoy a fun-filled and stress-free getaway.
Unwind and Indulge in a World of Entertainment at Hilton Vacation Club Ocean Beach Club Virginia Beach
At Hilton Vacation Club Ocean Beach Club Virginia Beach, you'll find an array of entertainment facilities that cater to all your relaxation and leisure needs. Whether you're looking to unwind with a refreshing drink, pamper yourself with a rejuvenating spa treatment, or have some fun with friends and family in a games room, this resort has it all.
Start your evening by visiting the vibrant bar, where skilled mixologists will craft delicious cocktails and serve a wide selection of beverages. Sip on your favorite drink as you enjoy the breathtaking ocean views and the soothing sounds of the waves crashing against the shore.
For the ultimate relaxation experience, head to the hot tub and let the warm, bubbling water melt away your stress and tension. Feel your worries fade as you soak in the tranquil atmosphere and feel the gentle ocean breeze on your skin.
Indulge in some well-deserved pampering at the onsite spa, where skilled therapists offer a range of treatments designed to rejuvenate your body and mind. From soothing massages to revitalizing facials, you'll leave feeling refreshed and revitalized.
If you're in the mood for some friendly competition, make your way to the games room. Challenge your family and friends to a game of pool, foosball, or table tennis and create lasting memories as you bond over some friendly rivalry.
With its exceptional entertainment facilities, Hilton Vacation Club Ocean Beach Club Virginia Beach ensures that your stay is filled with relaxation, fun, and unforgettable moments.
Stay Active and Energized at Hilton Vacation Club Ocean Beach Club Virginia Beach
At Hilton Vacation Club Ocean Beach Club Virginia Beach, staying active and energized is a breeze with a wide range of sports facilities available for guests to enjoy. Dive into the refreshing indoor pool, perfect for a swim any time of the year. For those who prefer to soak up the sun, the outdoor pool is the place to be, where you can cool off while basking in the warm Virginia Beach weather.
Fitness enthusiasts will find their haven at the 24-hour fitness center, equipped with state-of-the-art machines and equipment to help you maintain your workout routine. If you're looking for a more invigorating experience, head to the fitness center with additional charge, where you can take part in specialized classes and receive personalized training from expert instructors.
For a dose of relaxation after a workout, the poolside bar is the perfect spot to unwind. Enjoy a refreshing drink while lounging by the pool, taking in the breathtaking views of the beach. Speaking of the beach, Hilton Vacation Club Ocean Beach Club Virginia Beach is just steps away from the pristine sandy shores, providing endless opportunities for beach volleyball, beach yoga, or simply lounging under the sun. Whether you're a water lover or a fitness enthusiast, Hilton Vacation Club Ocean Beach Club Virginia Beach offers an array of sports facilities to keep you active and entertained throughout your stay.
Convenience Facilities at Hilton Vacation Club Ocean Beach Club Virginia Beach
Experience a truly convenient stay at Hilton Vacation Club Ocean Beach Club Virginia Beach. With a range of exceptional convenience facilities, this hotel ensures that every guest's needs are met. The dedicated concierge service is available to assist with any requests, from booking reservations at local restaurants to arranging transportation. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily catch up on work or share your vacation memories with friends and family. Additionally, the hotel offers vending machines for quick and easy access to snacks and beverages, as well as a laundromat for guests to conveniently do their laundry during their stay.
Convenient Transport Facilities at Hilton Vacation Club Ocean Beach Club Virginia Beach
At Hilton Vacation Club Ocean Beach Club Virginia Beach, guests can enjoy a range of convenient transport facilities that make exploring the vibrant city of Virginia Beach a breeze. The hotel offers a spacious and secure car park onsite, ensuring that guests have a hassle-free experience when it comes to parking their vehicles. Whether you are traveling by car or renting one during your stay, you can rest assured that your vehicle will be well taken care of at this hotel.
In addition to the car park, Hilton Vacation Club Ocean Beach Club Virginia Beach also provides a ticket service for guests who are looking to explore the city's attractions and events. The knowledgeable staff at the hotel's ticket service desk can assist you in securing tickets to popular shows, concerts, and local attractions, ensuring that you don't miss out on any of the exciting experiences that Virginia Beach has to offer.
Furthermore, the hotel offers self-parking options, allowing guests to have the flexibility and convenience of parking their vehicles themselves. This feature is particularly beneficial for those who prefer to have direct access to their vehicles and want the freedom to come and go as they please. With these transport facilities at Hilton Vacation Club Ocean Beach Club Virginia Beach, guests can easily navigate the city and make the most of their stay in Virginia Beach.
Delicious Dining Options at Hilton Vacation Club Ocean Beach Club Virginia Beach
Indulge in a culinary journey at Hilton Vacation Club Ocean Beach Club Virginia Beach, where a variety of dining options await you. The hotel boasts a fantastic on-site restaurant that offers a delectable menu filled with mouthwatering dishes. Whether you're in the mood for a hearty breakfast, a leisurely lunch, or an elegant dinner, the restaurant has something to satisfy every palate. With a focus on fresh, locally sourced ingredients, the talented chefs create flavorful and innovative dishes that are sure to impress even the most discerning food enthusiasts.
In addition to the restaurant, Hilton Vacation Club Ocean Beach Club Virginia Beach also features a vibrant bar and lounge area. This stylish and inviting space is the perfect spot to unwind after a day of exploring the city or lounging by the pool. Sip on expertly crafted cocktails, sample a wide selection of wines, or enjoy a cold beer while taking in the breathtaking views of the ocean. The bar and lounge also offer a light menu of appetizers and small plates, making it an ideal place for a casual bite or a pre-dinner drink. Whether you're looking for a romantic dinner, a quick snack, or a refreshing drink, Hilton Vacation Club Ocean Beach Club Virginia Beach has all the dining options you need for a memorable stay.
Luxurious and Diverse Room Offerings at Hilton Vacation Club Ocean Beach Club Virginia Beach
At Hilton Vacation Club Ocean Beach Club Virginia Beach, guests can choose from a wide range of stylish and comfortable rooms to suit their preferences. From the spacious 1 Bedroom City View Suite with a queen bed and sofabed, to the accessible and hearing-friendly 1 Bedroom Ocean Front King Suite with a sofabed, there is something for everyone.
When booking these exceptional rooms on Agoda, guests can enjoy the best prices and a hassle-free experience. Agoda ensures that users get the most competitive rates for their desired room type, allowing them to make the most of their vacation budget. With Agoda's user-friendly platform, guests can easily browse through the available room options, compare prices, and secure their reservation with just a few clicks. By booking through Agoda, guests can have peace of mind knowing that they are getting the best value for their money and a seamless booking process.
Discover the Charm of Northeast Virginia Beach
Nestled along the picturesque coastline of Virginia Beach, the Hilton Vacation Club Ocean Beach Club offers a perfect retreat in the heart of Northeast Virginia Beach. This vibrant area is known for its pristine sandy beaches, lively boardwalk, and a wealth of exciting attractions.
Start your day with a leisurely stroll along the iconic Virginia Beach Boardwalk, where you can soak up the sun and enjoy panoramic views of the Atlantic Ocean. Indulge in a variety of water sports, from surfing and paddleboarding to jet skiing and parasailing. For those seeking a more relaxed experience, simply unwind on the soft sands and listen to the soothing sounds of the waves.
Beyond the beach, Northeast Virginia Beach offers a plethora of entertainment options. Explore the vibrant nightlife scene, with an array of bars, clubs, and live music venues to choose from. Discover the local art scene at the ViBe Creative District, where you can browse through galleries, boutiques, and artisan shops. Food enthusiasts will delight in the diverse dining options, ranging from fresh seafood and international cuisine to casual beachfront eateries.
With its prime location, Northeast Virginia Beach provides easy access to the area's top attractions. Take a short drive to the Virginia Aquarium & Marine Science Center, where you can marvel at fascinating marine life and even participate in interactive exhibits. Nature lovers can explore the Back Bay National Wildlife Refuge, a serene sanctuary showcasing the region's diverse ecosystems.
Whether you're seeking relaxation, adventure, or a bit of both, Northeast Virginia Beach offers something for everyone. Immerse yourself in the charm and beauty of this coastal paradise during your stay at the Hilton Vacation Club Ocean Beach Club.
Convenient Transportation Options from Nearby Airports to Hilton Vacation Club Ocean Beach Club Virginia Beach
Located in Northeast Virginia Beach, Hilton Vacation Club Ocean Beach Club Virginia Beach offers a stunning beachfront location and luxurious accommodations. Getting to this beautiful resort is a breeze, thanks to the convenient transportation options from the nearby airports.
If you're arriving at Norfolk International Airport, which is approximately 17 miles away from the resort, you have several choices for reaching Hilton Vacation Club Ocean Beach Club Virginia Beach. One option is to take a taxi or rideshare service, which will provide a direct and hassle-free journey to the resort. Another option is to rent a car, allowing you the freedom to explore the surrounding area at your own pace.
Another nearby airport is Newport News/Williamsburg International Airport, located about 41 miles from the resort. From here, you can also take a taxi or rideshare service to reach Hilton Vacation Club Ocean Beach Club Virginia Beach. Alternatively, you can rent a car and enjoy a scenic drive along the coast, taking in the beautiful views along the way.
No matter which airport you choose to fly into, rest assured that transportation to Hilton Vacation Club Ocean Beach Club Virginia Beach is readily available, making your arrival and departure a seamless experience.
Discover the Vibrant Surroundings of Hilton Vacation Club Ocean Beach Club Virginia Beach
Located in the heart of Virginia Beach, Hilton Vacation Club Ocean Beach Club offers guests an unparalleled experience surrounded by a plethora of landmarks and attractions. Just steps away from the hotel, visitors can explore the iconic Virginia Beach Boardwalk, a lively promenade that stretches for three miles along the beautiful sandy shores. Take a leisurely stroll, rent a bike, or simply relax on the beach while enjoying the stunning ocean views.
For those seeking a deeper connection with marine life, the Virginia Aquarium & Marine Science Center is a must-visit attraction. Discover fascinating exhibits showcasing a variety of aquatic species, including sharks, sea turtles, and colorful tropical fish. Immerse yourself in the underwater world and learn about the importance of ocean conservation.
Nature enthusiasts will appreciate the proximity to Cape Henry Lighthouse and First Landing State Park. Cape Henry Lighthouse, a historic landmark, offers panoramic views of the Chesapeake Bay and the Atlantic Ocean. Take a guided tour and learn about the rich history of this iconic structure. First Landing State Park, on the other hand, is a nature lover's paradise, with miles of hiking trails, tranquil beaches, and diverse wildlife.
For a day of excitement and family fun, head to Ocean Breeze Waterpark. This thrilling water park features a wide range of water slides, lazy rivers, and wave pools, perfect for both kids and adults alike. Beat the summer heat and create lasting memories with your loved ones.
If you're interested in local spirits and craft cocktails, don't miss a visit to Tarnished Truth Distilling Company. Located in the heart of Virginia Beach, this distillery offers guided tours and tastings of their award-winning spirits. Experience the art of distilling and sample their unique creations.
For history buffs, the Virginia Beach Surf & Rescue Museum is a fascinating destination. Discover the rich maritime history of Virginia Beach and learn about the heroic efforts of surf and rescue teams. Explore artifacts, photographs, and interactive exhibits that showcase the city's deep connection to the sea.
Lastly, the Virginia Beach Convention Center is just a short distance away, making Hilton Vacation Club Ocean Beach Club an ideal choice for business travelers attending conferences and events. Enjoy the convenience of a comfortable stay while being close to all the action.
With its prime location and proximity to these renowned landmarks and attractions, Hilton Vacation Club Ocean Beach Club Virginia Beach ensures an unforgettable stay filled with adventure, relaxation, and exploration.
A Culinary Adventure Awaits
At Hilton Vacation Club Ocean Beach Club Virginia Beach, guests are spoiled for choice when it comes to dining options. Whether you're craving authentic Mexican cuisine, fresh seafood, or mouthwatering burgers, you'll find it all within walking distance of the hotel. Indulge in delicious tacos and margaritas at Agave Bar & Tacqueria, or enjoy a casual beachfront dining experience at North Beach Bar & Grill. For a taste of local flavors, head to Surf Club Ocean Grille - Wyndham Oceanfront, where you can savor the catch of the day while taking in breathtaking ocean views. If you're in the mood for a classic American meal, Pier 14 Restaurant is the place to be, serving up delectable seafood dishes and juicy steaks. For a hearty breakfast or brunch, Sunnyside Cafe & Restaurant is a popular choice among locals and visitors alike. Craving some comfort food? Look no further than Repeal Bourbons and Burgers, where you can enjoy gourmet burgers paired with a wide selection of bourbons. Pizza lovers will be delighted by the mouthwatering pies served at pizza palace, while beer enthusiasts can sample a variety of craft beers at Tapped Gastropub. For those seeking a taste of the Far East, Pagoda Gardens offers a menu filled with delicious Chinese dishes. And if you're in the mood for some spicy Indian flavors, the nearby Indian Restaurant will not disappoint. With such a diverse range of dining options, your culinary adventure begins just steps away from the hotel.
Shop 'til you drop at Hilton Vacation Club Ocean Beach Club Virginia Beach
Located in the heart of Virginia Beach, Hilton Vacation Club Ocean Beach Club offers easy access to a wide range of shopping landmarks. Just a short drive away, you'll find the Shore Drive Farm Market, where you can browse fresh produce, artisanal goods, and homemade treats. For a fun and family-friendly shopping experience, head to Cullipher Farms, where you can pick your own fruits and vegetables or shop for local products at their farm store. If you're looking for unique gifts and souvenirs, the Virginia Beach Firefighters Store and Virginia Beach Beads are must-visit destinations. For fashionistas, Custom City offers a curated selection of trendy clothing and accessories. The Shops at 31Ocean and The Shops At Hilltop are both vibrant shopping centers with a variety of stores, boutiques, and restaurants to explore. Don't miss a visit to The Full Cup, a charming boutique that specializes in lingerie and intimate apparel. And if you're in need of some retail therapy, the Hilltop Shopping Center and OnieTonie Co. Designs are just a stone's throw away, offering an array of shops and services to cater to every need.
Affordable Luxury: Hilton Vacation Club Ocean Beach Club Virginia Beach
Indulge in a luxurious beachfront escape at Hilton Vacation Club Ocean Beach Club Virginia Beach, where the average price of a room is $276. This stunning resort offers unparalleled ocean views, upscale amenities, and a prime location in the heart of Virginia Beach.
Compared to the average price of a hotel room in Virginia Beach, which stands at $212, Hilton Vacation Club Ocean Beach Club provides exceptional value for money. With its spacious and well-appointed rooms, world-class service, and a wide range of on-site facilities, this resort offers a premium experience at an affordable price. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled weekend with friends, this hotel is the perfect choice for a memorable stay in Virginia Beach.
Fabulous Stay at Hilton Vacation Club Ocean Beach Club Virginia Beach
Guests rave about their fabulous stay at Hilton Vacation Club Ocean Beach Club Virginia Beach. With its awesome location, large rooms, and nice setup, this resort offers the perfect beach getaway. The hotel is very large and clean, providing a welcoming atmosphere for guests. Visitors particularly enjoyed the pools and clean beach, which made for a memorable vacation experience. The courteous staff at the resort went above and beyond to ensure a pleasant stay, being accommodating, patient, and thoughtful. Families with kids also appreciated the great options for pools suitable for both young and older children. With its great location, reasonable price, and easy access to everything, Hilton Vacation Club Ocean Beach Club Virginia Beach is highly recommended by guests who can't wait to come back for another amazing stay.
A Beachfront Paradise with Exceptional Customer Ratings
Welcome to Hilton Vacation Club Ocean Beach Club Virginia Beach, where guests are treated to a truly remarkable beachfront experience. With an overall rating of 7.2, this hotel has garnered positive reviews for its outstanding value, impressive facilities, impeccable cleanliness, unbeatable location, and exceptional staff performance.
One of the standout features of this hotel is its incredible value for money. With a rating of 7.5 for value, guests are consistently impressed with the affordable rates and the high-quality amenities and services provided. Whether you're looking for a romantic getaway or a family vacation, Hilton Vacation Club Ocean Beach Club Virginia Beach offers great value without compromising on comfort or luxury.
The hotel's facilities also receive high praise, with a rating of 8.1. From the moment you step into the stylish lobby, you'll be greeted with a sense of elegance and sophistication. The hotel boasts a range of amenities, including a sparkling outdoor pool, a well-equipped fitness center, and a relaxing spa. Guests can also enjoy direct access to the pristine sandy beach, where they can unwind and soak up the sun.
Furthermore, the hotel's dedication to cleanliness is evident, with a rating of 8.4. Guests consistently comment on the spotless rooms and public areas, ensuring a comfortable and hygienic stay.
In terms of location, Hilton Vacation Club Ocean Beach Club Virginia Beach is second to none, with a rating of 8.9. Situated right on the beachfront, guests have easy access to the beautiful sandy shores and stunning ocean views. Additionally, the hotel is conveniently located near popular attractions, shopping centers, and dining options, making it the perfect base for exploring all that Virginia Beach has to offer.
Last but not least, the staff performance at this hotel is exceptional, with a rating of 8.2. Guests consistently praise the friendly and attentive staff members who go above and beyond to ensure a memorable stay. From the warm welcome at check-in to the efficient service throughout your stay, the staff at Hilton Vacation Club Ocean Beach Club Virginia Beach will make you feel like a valued guest.
Overall, Hilton Vacation Club Ocean Beach Club Virginia Beach has received outstanding customer ratings for its exceptional value, top-notch facilities, impeccable cleanliness, unbeatable location, and exceptional staff performance. Whether you're seeking a relaxing beach getaway or an action-packed adventure, this hotel is sure to exceed your expectations and create memories that will last a lifetime.
Excellent8.1
Facilities
Exceptional9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Review summary
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This hotel has a fantastic beachfront location that several reviews have highlighted. You can enjoy a breathtaking view of the beach while lounging. The hotel building is also stunning, as mentioned by many reviewers. The friendly and attentive staff provide excellent service, making the stay even more delightful. The accommodations are impressive, with spacious suites that are highly praised by many guests.
Most staff are pleasant, but some guests found them unhelpful. Multiple reviews mentioned this.
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The location is good and I got very lucky with the weather, so overall I had a nice stay at this place. But when it comes to a recommendation for the Hilton Vacation Club Ocean Beach Club I can only partially give it. For a better understanding: I stayed here 'off season' and during the week, not on the weekend, therefore I was able to get an incredibly great (low) price via Agoda. But if I would have to pay the regular price that this hotel charges - no way I would ever stay here because the value for money you get in this place is really not worth it. Here's why: Yes, the location is really good, which, for me, is the best part about this place. HOWEVER, on weekends and during the high season / summer / vacation / bank holidays, this area and this part of the beach is terribly crowded and hence it gets loud too. Sth that one might want to consider, depending on the kind of vacation experience one wants. The hotel looks nice from the outside but once you get inside and into the rooms, you see clearly that the hotel is old, worn out and not well maintained. The rooms are tiny and once I had to change my room because the mattress on the bed was so old and worn out that I almost threw out my back and was barely able to sleep. The staff at the Front Desk then agreed to change my room but I felt that they were not happy about my (rightful) complaint and the extra work that created. The cleanliness in the rooms is okay, but that should be a given anyway in a hotel that charges such high prices. But when you look f. ex. into the areas where the ice and the vending machines are, the areas should be kept much nicer and cleaner, they look like a cheap 1-star Motel. When I first checked in Ang went out of her way for me when I needed help with something and I was very grateful for that. But over the course of my stay I often had the impression that part of the staff at the Front Desk was not well trained, very unorganized and easily overwhelmed when things got busy. I would
The location was great, right on the beach. The people were great and nice
My girlfriend and I took a road trip to Virginia Beach and enjoyed our stay at the Hilton Ocean Beach Club. Great location right on the beach, nice amenities and pleasant staff. Would definitely stay here again. Thank you.
Highly Recommend 💯💯💯
70 meters to the beach
Free Wi-Fi in all rooms!
Hot tub
Bar
“Not the best value for money and not recommended during the busy summer seasons”
The location is good and I got very lucky with the weather, so overall I had a nice stay at this place. But when it comes to a recommendation for the Hilton Vacation Club Ocean Beach Club I can only partially give it. For a better understanding: I stayed here 'off season' and during the week, not on the weekend, therefore I was able to get an incredibly great (low) price via Agoda. But if I would have to pay the regular price that this hotel charges - no way I would ever stay here because the value for money you get in this place is really not worth it. Here's why: Yes, the location is really good, which, for me, is the best part about this place. HOWEVER, on weekends and during the high season / summer / vacation / bank holidays, this area and this part of the beach is terribly crowded and hence it gets loud too. Sth that one might want to consider, depending on the kind of vacation experience one wants. The hotel looks nice from the outside but once you get inside and into the rooms, you see clearly that the hotel is old, worn out and not well maintained. The rooms are tiny and once I had to change my room because the mattress on the bed was so old and worn out that I almost threw out my back and was barely able to sleep. The staff at the Front Desk then agreed to change my room but I felt that they were not happy about my (rightful) complaint and the extra work that created. The cleanliness in the rooms is okay, but that should be a given anyway in a hotel that charges such high prices. But when you look f. ex. into the areas where the ice and the vending machines are, the areas should be kept much nicer and cleaner, they look like a cheap 1-star Motel. When I first checked in Ang went out of her way for me when I needed help with something and I was very grateful for that. But over the course of my stay I often had the impression that part of the staff at the Front Desk was not well trained, very unorganized and easily overwhelmed when things got busy. I would