Okinawa Grand Mer Resort

One of the hotels in Okinawa which offer Japanese tatami room at a very reasonable price. Love the rooms. Super spacious and comes with balcony. Location wise it's on top of hill so it can be a little out of the place if you do not drive. Excellent service rendered by the staff here. Breakfast is really delicious too. They offer free shuttle bus pick up from the airport which is a major plus! THey can even arrange for rental cars for you. As we arrive late in Okinawa for DAy 1, we took their FREE shuttle bus to the hotel and arranged for a rental car the next morning.

Good service. Only difficult to find

bad

comfort and cheap

Hotel has lots of greeting staff as you pull in making you feel like a VIP. You have to park down the street. Hotel is not as clean as an American hotel, carpet stains and cleanliness not the standard as in a Hyatt or Hilton . Front desk says they speak English, but it is very basic and I mean very basic . Went to lobby level hotel for breakfast buffet and it was cold, raw, expensive and they did not replenish when empty. Went to “The American Bar” on the 10 th floor and they had one waiter and service was horrendous . We had a native okinawian friend with us who translated and the Waiter was still clueless. He had no idea about the menu and every question we asked, he had to go in the kitchen and ask. Simple questions like “what kind of steak is the special steak today ?” His answer after going to the kitchen was “shoulder steak” he was slow, unresponsive and I think we under paid for the meal because he never got a bill to us and the bartender guessed at our bill . l

Everything is superb! If I have a chance to go to Okinawa, I will choose here again.

A luxury resort hotel in the city. Has an indoor warm swimming pool.

Very nice place and location while traveling around the whole Okinawa island.

Though it is December in Okinawa, the room is extremely hot, as the central air conditioner is turned off. I cant have a good sleep. So stronly not recommend to stay in this hotel at Winter time.

My wife and I liked pretty much about this hotel. The only thing we felt wasn't up to standard were the pillows. Felt like there were some kind of pellets in the pillow. Weird. Besides that we had a great time there. If you don't have a car you may find the hotel a bit remote.

Everything was great. but the toilet in my room was running all night.

From the airport if you arrive late there will be no shuttle bus to the hotel and the taxi driver will ovecharge you and ask for earnest money! Considering this is Japan, we were very disappointed! The hotel is so far and the taxi is so costly! Bottled water is free only on the first day! Worst rule: if your room will not be cleaned, they will give you bottled water, vice versa! The information desk is so commercialized! No charisma and as guest you will feel they want to trap you! Do not ever book here! Worst buffet breakfast!!!!!!! Awful buffet dinner! Do not lose your stub or you will not eat!

We expect the service is corresponding with the price they charged, but very disappointed of their service. During check in the staff has shown us thru his face he will ignore our question until he finish his document work; And then, we dialed front desk for borrowing iron board, the operator's voice sounds impatient to us; we further asked for power cord extender due to very short supply of wall/desk power outlet inside the room, her voice tone was even more impatient and impolite, although we repeatedly said thank you to her, Honestly, room is spacious, facility is adequate, breakfast food is abundant, shuttle/guide van drivers for parking area are all helpful. Seems hardware for this hotel is excellent, but staff's manner in front desk ruined everything. Special comment about room light. quite dark. Sure this is no good for elderly, even I am just slightly over 50's. Hope this can be improved.

A hotel good for family. We went just before the hot season began and the price was good, one third less than hot season. One must book a room above 7 floor to enjoy the spaciousness and the comfort. All rooms have verandas facing the sea. It also has separate washroom with attached toilet and bath. At the room entrance there is also an independent pantry, a cloak, luggage storage facility and a walkway before you enter the room. The room has two queens beds or a king size bed at a higher price. The sitting room is attached, very spacious with-two sofas. The only set back was the carpet needs some deep cleaning and the reception for the only English speaking tv channel BBC is extremely POOR.

Good room size around 300 sq feet, nice view with partly seaview, free parking and well arrangement with the courtesy girls, who can speak Mandarin and little English, all the low rise Japanese houses around the hotel, around 15mins drive reach famous Payao Chokubai-Ten Seafood Restaurant for shashimi, it's worth to drive from Naha around 50 mins.

The voice from other guests were very noisy, but that is not the situations hotels can control. I had already responded to front desk, they replied will handle this. However, I appreciated the help. I think I will choose again when I travel to Okinawa.

Food so so good

The hotel needs a renovation especially western rooms. The room is really aged, and I wish that they replace the carpet & sofa as they looked really used. The beds are not comfortable, was too hard for me. However the excellent services provided by the staff were top notch. Carpark lots are limited, and they provide shuttle service 24/7 to carparks around the hotel. Initially it was a bit difficult to find the location of the hotel which is on top of a hill, even with the help of GPS.

Location too remote. But their price is quite reasonable.

My family, two adults and 6-year old child, spent two days at this hotel. Overall environment was pleasant and view from the room was fantastic. Breakfast buffet was more than expected. Above all, when we arrived, we were welcomed by very kind and beautiful girls who can speak Korean. That made us feel everything more comfortable. We would like to stay here, if we can visit Okinawa once more.