Great hotel with good location”

Hotel was great with a lot of Japanese tourist/business people staying here. Room was very clean and convenience store is just 5 minutes walk away. Recommend to use mobile apps to get any taxi as taxi hardly turn in during peak hours.

Well location but room needs upgrade”

Nearest Metro is just a brisk 5 minutes walk from the hotel. Nearby are several eateries offering local and western food, and as well as a number of coffee outlets including a Starbucks. A handful of large shopping malls are within walking distance, one offering high end brands. Buffet breakfast offers a good selection of choices ranging from local, Japanese and Western fare. If room includes breakfast, guests can also have Japanese breakfast at the Japanese restaurant. However if you are a big eater, I suggests going for the buffet breakfast over the Japanese breakfast. Rooms are decent size and clean, and well supplied with tea and coffee. However the bathroom needs to be upgraded as current fittings and design looks dated. Overall, this hotel offers good value and a comfortable stay.

Great place to stay”

Historical building, great location to stay

Our favorite hotel in Shanghai”

Stayed here a few times already. Very centrally located with great public transports and good shopping and the best restaurants nearby. Hotel refunded us 2 nights because our flight was grounded in Guangzhou due to Hurricane. What an exemplary customer service! Will come back again.

Consistently good quality”

i have stayed at the Okura Garden many times and the hotel has been consistently good. The food and beverage outlets is good and the service is good. This is to be expected of Japanese hotels. The only downside is that the Gym is not free for hotel guests. I pay 50 RMB for every use. However, the equipment is well maintained and the gym facility is good.

Great location and Japanese fluency”

Many of their staff speak fluent Japanese, so well suited for Japanese guests who are not comfortable speaking other languages. Location is very convenient with many amenities just a walk away. Rooms are clean, well equipped and staff are very polite. Breakfast at the second floor Japanese restaurant is authentic Japanese style, with very good quality.

Slick Japanese Luxury Hotel”

Stay was very good - the room was fresh and we had a Garden view which was really nice. One thing is that I was disappointed at the fitness center the fact that you had to pay 50RMB extra per person...usually it would be included with the hotel fee. Overall, this place was very comfortable, and another downside is that it is hard to wake up because the beds are so comfortable!

Best Chief Concierge Mr. Shen”

Lived in Shanghai for a year in the past, and knew the convenience of the hotel location, so booked Okura Garden Hotel. During my stay, my husband left his camera in a taxi. We didn't take a receipt and had no idea about the car number plate or even the name of the taxi company. Very professional concierge team helped us to check the CCTV record, and identified the taxi we got off at the entrance of the hotel, and managed to locate the camera. It only took half an hour for an entire searching process, and it was nothing but professional. I would like to show my appreciation especially to Mr. Shen the chief concierge.

Always the best choice in Shanghai”

Garden Hotel is formerly the French International Club with many stories and history to tell ... the Rose cafe is formerly the bowling centre, the sunken lobby bar is the indoor swimming pool, the business centre is library before etc. You should take a hotel tour to explore more. Perfect 10 for Japanese elegant and subtle hospitality service. I will definitely stay here if I could afford as sometimes the room rates are quite expensive.

Good location”

Almost good and like it. We have changed many hotel in this city but now may be we got the right one. Not so busy area but can walk around for shopping and many Resturant around. Breakfast charge per person a bit too high.

Shopping & train station within walking distance!”

Had a very nice stay, staffs are hospitable, room is spacious and clean with great city view, two tennis courts easily available on weekdays, walking distance to train station, shops are everywhere within walking distance and Xintiandi is just few minutes away by taxi or 15mins by walking. The international section of the breakfast menu however can be improved.

Perfect hotel”

This is my first business trip to Shanghai. My biz associates booked this hotel for me and I think the price is good for the things it gave me - good service, nice and well-trained staff, hefty breakfast included, French style of the hotel building. I will request for staying at the same hotel in my next visit, whether it's business or pleasure.

Lovely hotel in great location.”

All hotel features are fine with this hotel except there's no wifi cover in the hotel room which is a bit of incovenience. The service is good in most of the areas but can be better if you can have a few more of 'Hua Wen Wei' (suppose he's a captain from Rose) alike, with lots more personal touch ! Overall, it's a great hotel and we enjoyed our 4 nights' stay.

Great Hotel”

We really enjoyed our stay. The staff were friendly, and can communicate well in english. The hotel is near the train station. The rooms were spacious and comfortable, the restroom was also nice with japanese stye lavatory.

Great Hotel”

The hotel had great service. the staff were friendly and was able to communicate well in english. the rooms were clean, spacious and comfortable. the hotel was near the train station so it's convenient. i enjoyed my stay and will definitely come back

Very good location, hotel very pleasant”

Nice hotel. The location is very good for restaurants, shopping etc. The hotel has a very nice garden area which is unusual in downtown Shanghai. The hotel is quite old as it is one if the original hotels in Shanghai. Despite this it doesn't feel too dated and retains its charm. However be aware that there is no wifi in the gym and they also charge you to use the gym. As a business traveller I find both these items inconvenient.

Great Location”

good hotel with a perfect service. the location is definitely worth mentioning since it is in the middle of the city with lot of shop, bars and restaurants around. very convenient to go anywhere in downtown shanghai. the service of the hotel is fantastic and very considerate! i really enjoyed that. unfortunately the rooms aren't as nice as they used to be, they are not quite old and definitely need a refurbishment. overall i enjoyed my stay.

Super great hotel ”

I am glad we have picked this hotel . Our stay there was wonderful . Room is big and clean. Shower water pressure is good and overall experience is great. We will certainly stay in this hotel when we are back in shanghai .

Excellent hotel and location”

I stay at the hotel regularly and as always it is a very good experience. The facilities are excellent and the staff are extremely good. The only point that dissapointed me this stay was the fact that they are now charging for use of the gym which considering the room rates i think is very poor.

Surprises of extra charges”

We were charged to use the swimming pool. We booked for 4 people with the condition "breakfast included" but we were charged for my younger daughter. The room facilities were old. The shower experience was rather disappointing, including shower over bath and very low water pressure. Breakfast was good. Excellent location - close to subway and many shopping outlets.