Beautiful, clean, great downtown location ”

-Excellent customer service, everyone at the front desk was super nice & accomodsting -Super clean -Modern, upgraded rooms -Great onsite bar, restaurant & room service -Charlotte location is super impressive

Friends Weekend Trip ”

Location was amazing. We were in town for a concert and it was a 2 block walk. Perfect! We bar crawled out eat there and back. We will be back!

Best place for wedding anniversary ”

We stayed here and it’s awesome. We love to come back again

Booked for Concert at Spectrum Center”

The hotel room was great. Location allowed us to walk to show. Cons- Valet parking only @ $33, Many concert goers used same hotel and housekeeping could not keep up. Waited 1.5 hours for room, staff comped $25 in bar for food and drink which was nice but we started to worry about time. Checked in at 5:40 finally. The room was the cheapest in immediate area but made me wonder if once you pay parking if another would have been a better option.

Lack of concern”

I have. O qualms with the room or hotel. Quite nice, actually. I was turned off by the fact they oversold our room type and gave us a less expensive room WITHOUT OFFERING any sort of refund or compensation. When I asked about a price adjustment she looked at me confused I explained “you’re charging me for a premium room but giving me a deluxe room ($75 difference) and offering nothing in return. She went to talk to her manager as if my request was odd. Now, since I booked through a booking site, she advised I would have to go through Agoda for a credit. I understand that. However, there was no up front offer for anything like free overnight valet ($35 a night) or even a complimentary breakfast. Seriously? There’s a Ritz and Marriott directly across the street I’ll consider instead next time.

Not bad”

I went to this hotel for the Christmas event. It was good but the parking space and location is to hard to find for the first time.

Honest opinion ”

For the price of the hotel it wasn’t really worth it iv stayed at much nicer hotels for a better price was kinda disappointing I will say the security of the elevator having to have a key card was one of the nicest things for as there was room service trays in the hall way for more than 3 hours when my significant other and I got there which really made the hotel look trashy and things where way over priced for the quality another nice thing was the bar tender he made an excellent drink but was still a bit on the high side for prices which I do understand ordering from a “nicer” hotels bar was expected over all though I’m not to happy when it comes to price versus quality

Above average”

Too noisy