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About this property


Spend your holiday away from the hustle and bustle of the city at One Hotel Santubong which is perfectly located at the foothills of Mount Santubong. The property provides rooms ranging from deluxe to chalet, all of which feature a TV, hair dryer, coffee/tea making facilities, fully stocked mini bar, and a private balcony overlooking the magnificent views of the South China Sea. Whether it’s a wedding event or a business conference, guests can make full use of the on-site ballroom and other function rooms. A short ride of only 25 minutes from the city and 45 minutes from the airport is definitely worth experiencing one of the best sunset views while staying at One Hotel Santubong.
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Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Private beach
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]


  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-4 year(s) Stay for free if using existing bedding.
  • Guests over 4 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 12:00PM
Number of Rooms : 380
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Verified traveler reviews

Filter by traveler type
Above average

based on 310 reviews
  • Cleanliness 4.8
  • Location 6.4
  • Room Comfort/Standard 5.2
  • Service 5.5
  • Value for money 5.2
  • Food/Dining 4.6
Sort by

Khadzlan from Malaysia
Junior Suite
Stayed 1 night in December 2014
Little value for money
Location, room size, not much else
Booked myself a junior suite, got myself a big disappointment. Big room, but mostly empty with aged furnitures. Room (toilet especially) not properly cleaned.
Reviewed December 08, 2015

MONA from Malaysia
Junior Suite
Stayed 7 nights in November 2014
the worst hotel i've been to in 35 years
i can't even begin...horrible..absolutely a nightmare. i've organized an international conference in this hotel and it was just...my god...just dont.
Reviewed November 28, 2015

Lih from Malaysia
Stayed 3 nights in August 2015
Keeps expectations low and it will be ok
Spacious rooms, Private beach, Quiet surroundings
We booked the Deluxe room for 3 nights to attend the Rainforest World Music Festival. The room & toilet was spacious. The air-conditioning does not seem to be working very well, as the room borders on warm & stuffy during the afternoon. The toilet is old but clean and equipped with heater & good water pressure. There is no cable tv and no phones in the room so you will need to make a trip down to reception if you require any assistance. I was pre-informed of this by a friend and requested for an extra towel when I checked-in, but the towel was never delivered by housekeeping. The fried beehoon served on the breakfast spread was burnt on the first day and the milk for cereal was not chilled. The pool looked rather disgusting with white stuff on the surface with slightly murky water. We felt more comfortable swimming at the beach which was a nice 5-minute walk from the hotel. All in all it was a pleasant stay as we kept our expectations in check. It will be a place to go if one is looking for a tranquil and quiet place to unwind and relax. There isn't much going on around this area.
Reviewed August 17, 2015

VAISNAVI from Malaysia
Stayed 3 nights in August 2015
Was a good stay, not much to complain
The room was good, kept well. Staffs were friendly.
Enjoyed the stay. Maybe should keep the pool clean.
Reviewed August 13, 2015

Edmund from Malaysia
Solo traveler
Stayed 3 nights in August 2015
Good getaway
Room, Surrounding, Staff
Overall it was a pleasant experience, however many of the functional items were not usable eg. TV, telephone and bathtub (it took me half an hour to fill up half the tub).
Reviewed August 11, 2015

heng from Malaysia
Stayed 1 night in May 2015
Location, Beach and Food
Everything is ok except the aircon was not cold at all.
Reviewed July 19, 2015

Fairuz from Malaysia
Family with young children
Stayed 2 nights in May 2015
Not an ideal stay
Has its own private beach, swimming pool, peaceful location
Not a good experience. Mostly due to the poorly maintained premise, lack of attractions and no halal certification.
Reviewed June 02, 2015

BONG from Malaysia
Business traveler
Junior Suite
Stayed 1 night in July 2014
A good business hotel
Reviewed May 26, 2015

PATRICK from Malaysia
Stayed 1 night in May 2015
one santubong hotel was awesome
clean, tidy, comfortable
Reviewed May 06, 2015

Vanessa from Malaysia
Family with teens
Stayed 1 night in May 2015
can arrange more activity at night, prepare more f
parking, hotel n beach
Reviewed May 06, 2015


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