Onsen @ Moncham
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Onsen @ Moncham

293 Moo.2 Tambon Pongyaeng, Mae Rim, Chiang Mai, Thailand, 50180
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Grand Mountain View - Bed Onsen @ Moncham
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    Lobby Onsen @ Moncham
    Lobby Onsen @ Moncham
    Exterior view Onsen @ Moncham
    Grand Mountain View - Bed Onsen @ Moncham
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    Exterior view Onsen @ Moncham

    Guest reviews

    9.0
    Exceptional
    /10
    (118 reviews)See what guests said
    10.0
    Exceptional

    "Excellent Staff going above and beyond"

    Jane

    -

    December 6, 2018

    9.5
    Exceptional cleanliness
    Recommended by 95% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot spring bath

    • Breakfast [free]

    Excellent
    Location
    8.7
    See map
    Excellent location
    Nearby
    Popular
  • Mon Jam1.19 km
  • Mon Jam Mountain1.19 km
  • Nong Hoi Royal Project3.81 km
  • Queen Sirikit Botanical Garden4.91 km
  • The Spa at Four Seasons6.11 km
  • Maesa Elephant Camp6.24 km
  • Phabat Teendoi7.09 km
  • Mae-Sa Golf Course10.07 km
  • Luang Pangda Farm10.37 km
  • Prem Tinsulanonda International School10.58 km
  • Value for money8.6
    Location rating8.7
    Nearest airportChiang Mai International Airport (CNX)
    Distance to airport23.2 km
    Select your room
    3-Bedroom Royal Residence Suite
    3-Bedroom Royal Residence Suite
    ...
    • Garden view
    • Balcony/terrace
    • 1 double bed & 4 futons
    Enter dates to see prices
    2-Bedroom Royal Residence Suite
    2-Bedroom Royal Residence Suite
    ...
    • Garden view
    • Balcony/terrace
    • 1 double bed & 2 futons
    Enter dates to see prices
    1-Bedroom Emperor Suite - Adult Only
    1-Bedroom Emperor Suite - Adult Only
    ...
    • Room size: 140 m²/1507 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    1-Bedroom Royal Residence Suite
    1-Bedroom Royal Residence Suite
    ...
    • Room size: 300 m²/3229 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
    2-Bedroom Emperor Suite
    2-Bedroom Emperor Suite
    ...
    • Room size: 210 m²/2260 ft²
    • Garden view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    3-Bedroom Emperor Suite
    3-Bedroom Emperor Suite
    ...
    • Room size: 280 m²/3014 ft²
    • Garden view
    • 4 single beds and 1 king be...
    Enter dates to see prices
    4-Bedroom Emperor Suite
    4-Bedroom Emperor Suite
    ...
    • Garden view
    • Balcony/terrace
    • 6 single beds and 1 king be...
    Enter dates to see prices
    Grand Terrace Suite
    Grand Terrace Suite
    ...
    • Room size: 60 m²/646 ft²
    • Mountain view
    • 2 futons
    Enter dates to see prices
    Grand Imperial Suite with Private Onsen
    Grand Imperial Suite with Private Onsen
    ...
    • Room size: 75 m²/807 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    3-Bedroom Imperial Suite with Private Onsen
    3-Bedroom Imperial Suite with Private Onsen
    ...
    • Room size: 210 m²/2260 ft²
    • Garden view
    • 6 single beds
    Enter dates to see prices
    Have a question for Onsen @ Moncham?

    What people love about the property

    • 10.0
      Exceptional

      "Our first experience of staying in Moncham was made so much better by wonderful people at the Front end ."

      siwinee

      |

      August 3, 2018

    • 10.0
      Exceptional

      "Will definitely come again."

      pok

      |

      November 25, 2018

    • 10.0
      Exceptional

      "Great experience with every single services of the hotel."

      Nanthaphorn

      |

      October 20, 2018

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    More about Onsen @ Moncham

    More about Onsen @ Moncham

    8.8
    Excellent

    "A nice place overall with spacious rooms."

    paiboon

    |

    September 29, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "The onsen was superb, we booked the family suite and it was..."

    pok

    |

    November 25, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (118)Booking.com Reviews (27)
    9.0
    /
    10
    Exceptional
    Cleanliness9.5
    Facilities8.9
    Location8.7
    Service9.3
    Value for money8.6
    Provided by verified guests of Agoda
    All languages
    All guests (118)
    All room types
    Showing 56 verified guest comments
    123
    10.0
    Exceptional
    David from Thailand
    Couple
    Imperial Suite with Private Onsen
    Stayed 1 night in April 2019
    Nothing but praise for Onsen @ Moncham”
    Each time I've stayed here, it has been perfect. From the staff, to the accommodation, to the food, to the Onsen itself, Onsen @ Moncham nails it on every level. I would highly recommend a stay here - If i could give it more than 5 stars, I would. This time, I stayed in the Imperial Onsen Suite and I loved it. The in-room onsen is divine.
    Reviewed April 29, 2019
    Dear Mr.David, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick
    Responded April 30, 2019
    Onsen @ Moncham
    8.0
    Excellent
    Tassanee from Thailand
    Family with young children
    Majestic Family Suite
    Stayed 1 night in March 2019
    Good service”
    It's very nice place and good decoration especially service from hotel staffs. I booked Majestic family room. This room sales for 4 persons but they have provided for 8 beds. My kids are so happy to choose their own location as i go with 4 adults and 2 kids. we can spend 2 more bed without any additional cost but we need to pay for breakfast fee for kids with reasonable price. In the room cleanliness is ok except sometime there are not good smell from the toilet. They have fitness room that we can use 24 hrs but they have no Running machine. Breakfast is so fresh for everything and you can order with special menu with no additional charge. Onsen i love it. There are indoor and outdoor pool. It's no nice and relax. In overall i think this hotel is very good and i feel so comfort to be here.
    Reviewed March 11, 2019
    Dear Khun Tassanee, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@moncham
    Responded March 17, 2019
    Onsen @ Moncham
    8.0
    Excellent
    CHONG from Macau
    Couple
    Grand Mountain View
    Stayed 2 nights in March 2019
    Very good”
    Suggest to organize regular shuttles or tour (even with fees) to visit the nearby farms or elephant park for their enjoyment of nature and recreation. Aside from enjoying the Onsen inside the hotel, residents can also find entertainment around the area, making the visit to Moncham a fruitful one.
    Reviewed March 10, 2019
    Dear Khun Chong, First and foremost, please accept my apologies for the inconvenience caused during you stay. We will discuss your issues with the relevant departments and improve our service standards as soon as possible. Best regards, Onsen@Moncham
    Responded March 11, 2019
    Onsen @ Moncham
    8.0
    Excellent
    yotsan from Thailand
    Family with young children
    Grand Mountain View
    Stayed 1 night in December 2018
    Nice onzen in Chiangmai.”
    Feel the same onzen at Japan, nice one. Room is great and nice view. Best recommend for raining season.
    Reviewed April 16, 2019
    Dear Khun Yotsan, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@moncham
    Responded April 17, 2019
    Onsen @ Moncham
    8.0
    Excellent
    Dharma from Singapore
    Group
    Grand Mountain View
    Stayed 4 nights in February 2019
    Relaxing”
    Stayed at Onsen@Moncham for 4 nights with wife and some friends. Wonderful, cool weather because it's up in the mountains. Fantastic breakfast buffets. Beautiful scenery with some of the mountaintops within driving distance. Onsen was clean and relaxing, massages are excellent and affordable. A muay thai camp is just a 5-minute walk up the road, and the owner/instructor is outstanding. The only challenge was transport - you need to inform the hotel in advance if you want a driver (and you need a driver because there isn't much else near the hotel) and communicating with the hotel staff can be difficult because they aren't all familiar with English. Calling a Grab is also an option, but difficult because many locations are written in Thai script.
    Reviewed March 12, 2019
    Dear Mr.Dharma, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Onsen@moncham
    Responded March 17, 2019
    Onsen @ Moncham
    5.2
    Amos from Singapore
    Couple
    Grand Terrace Suite
    Stayed 1 night in February 2019
    Not great as expected”
    Cons: - Did not receive welcome drink as stated. Check-in service was not satisfactory - Called to make massage appointment early, but was not given confirmation until last hour. Was told that they will get back soon but no calls received until the last slot. - Massage and facilities was not up to standard. - Ordered BBQ set, but charcoal was not hot enough to cook. Ended up ordering additional hotpot to ensure food was cooked well. - Ordered room service, but food was extremely salty (Fried basil pork rice) Pros - Nice, spacious and clean rooms. - Good view - Good Onsen facilities Overall, was disappointed with the service and quality for the price paid.
    Reviewed February 18, 2019
    Dear Mr.Amos, First and foremost, please accept my apologies for the inconvenience caused during you stay. We will discuss your issues with the relevant departments and improve our service standards as soon as possible. Best regards, Onsen@Moncham
    Responded February 23, 2019
    Onsen @ Moncham
    10.0
    Exceptional
    Nanthaphorn from Thailand
    Family with young children
    Grand Terrace Suite
    Stayed 1 night in October 2018
    Fantastic trip, japanese style hotel in Chiang Mai. Have to visit!!”
    My husband forgot the money in Yukata Dress and we called hotel staff 1.30 hour after check out. On the same day, the hotel transfered the full amount into my bank acc. Great experience with every single services of the hotel. Will be back for 100%sure!
    Reviewed October 20, 2018
    Khun Nanthaphorn, Thank you for giving us a perfect rating and for recommending Onsen@Moncham to other travelers. We're sure that the entire of our associates enjoyed attending to your needs as much as you enjoyed your stay. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team
    Responded October 20, 2018
    Onsen @ Moncham
    8.4
    Excellent
    Jiraporn from Thailand
    Couple
    Grand Terrace Suite
    Stayed 2 nights in September 2018
    Very friendly staff, spacious room, great view”
    We spent 2 nights at the resort. The moment we stepped inside the property, we were like "wow". The landscape is brilliantly designed. The room is spacious. The best is the Japanese style toilet. Minibar except for alcohol were free. What I don't like about the room is that a mattress (which was super comfy) was on the wooden floor. It is quite hard to get up. As well as a small low table and chair (without legs) aren't very practical especially for elderly. What really need to be improved is food. During our stay we have tried egg Benedict, congee, french toast, shabu shabu, and tempura. We were not impressed. Overall, it s a great place to stay if you do not have problem with mobility.
    Reviewed October 12, 2018
    Khun Jiraporn, Thank you for giving us a review for Onsen@Moncham. We're sure that the entire of our associates enjoyed attending to your needs as much as you enjoyed your stay. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team
    Responded October 20, 2018
    Onsen @ Moncham
    8.8
    Excellent
    paiboon from Thailand
    Couple
    Grand Mountain View
    Stayed 2 nights in September 2018
    A hybrid Japanese-Thai accommodation ”
    A nice place overall with spacious rooms. There is one main restaurant serving 7am till 11pm. A-la-carte menu is more hybrid than fusion as claimed. The quality is not impressive, just an average. The breakfast buffet is fine but disappointing if one expects a genuine Japanese breakfast. In room amenity and safety features are of high standard but need an improvement on the floor double-level safety. I recommend a dim-light strategically installed so one can notice the double levels in the dark and not disturbing when in bed. The onsen can be disappointing if one expects a genuine Japanese onsen. Like I chose to caption a “hybrid”, not a fusion nor genuine.
    Reviewed September 29, 2018
    Dear Khun Piboon Thank you very much for choosing onsen@ moncham to be your hideaway home from home I truly appreciate you taking your valuable time to share us your experience . Your suggestion on the safety, lighting and other are well noted. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team
    Responded October 04, 2018
    Onsen @ Moncham
    10.0
    Exceptional
    Sergey
    Couple
    Grand Mountain View
    Stayed 1 night in January 2019
    Magic stay”
    Thanks for these gorgeous 24 hours in this tiny part of Japan hidden in the mountains next to Chiang-mai. It was our first encounter with the Onsen phenomenon. Accompanied by great food, amenities and service, this magic stay will be remembered with the warmth. We will definitely come here again.
    Reviewed January 12, 2019
    Dear Khun Sergey, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Adisak
    Responded January 15, 2019
    Onsen @ Moncham
    10.0
    Exceptional
    siwinee from Thailand
    Couple
    Imperial Suite with Private Onsen
    Stayed 2 nights in July 2018
    onsen& good view ”
    Our first experience of staying in Moncham was made so much better by wonderful people at the Front end . Very friendly and helpful staff . We really enjoyed onsen at hotel .Would highly recommend anyone visit Moncham to stay at this hotel.
    Reviewed August 03, 2018
    Khun Siwinee Thank you for giving us a perfect rating and for recommending Onsen@Moncham to other travelers. I’m sure that the entire of our associates enjoyed attending to your needs as much as you enjoyed your stay. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team
    Responded August 13, 2018
    Onsen @ Moncham
    10.0
    Exceptional
    pok from Malaysia
    Family with young children
    Majestic Family Suite
    Stayed 1 night in November 2018
    Great onsen with comfort and luxury rooms”
    The onsen was superb, we booked the family suite and it was huge. The breakfast was top notch. We had such a great time that we did not want to leave. Will definitely come again. Totally exceptional
    Reviewed November 25, 2018
    Dear Khun Pok, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Adisak
    Responded December 16, 2018
    Onsen @ Moncham
    8.4
    Excellent
    Ajhara from Thailand
    Couple
    Grand Mountain View
    Stayed 1 night in August 2018
    Excellent”
    ชอบ ห้องพักกว้าง สะอาด นอนสบาย เหมือนไปพักโรงแรมแบบเรียวกัง ที่ญี่ปุ่น
    Reviewed September 01, 2018
    เรียน คุณ Ajhara ทางออนเซ็นแอทม่อนแจ่มมีความรู้สึกยินดีที่ คุณAjhara ชอบห้องพักของเรานะครับ หวังไว้เป็นอย่างยิ่งว่าเราคงมีโอกาสต้อนรับคุณAjhara อีกครั้งในอนาคตอันใกล้นี้ครับ . Onsen@Moncham Management team
    Responded September 04, 2018
    Onsen @ Moncham
    8.8
    Excellent
    Siriwan from Thailand
    Couple
    Grand Mountain View
    Stayed 1 night in June 2018
    ใหม่ ดี และสะอาดมากกกกก”
    พนักงานดี ยิ้มแย้ม แจ่มใส ห้องสะอาดสะอ้าน บริการดีมาก แต่อาหาร ยังไม่ครบทุกเมนู เพราะพึ่งเปิดใหม่ ห้องน้ำ ระบายช้า ทั้งอ่างล้างหน้า และห้อง อาบน้ำ ค่ะ แต่โดยรวมดีมาก ออนเซนทำได้เหมือนญี่ปุ่นมากๆ ค่ะ
    Reviewed June 18, 2018
    ขอบคุณมากค่ะ เปิดบริการเต็มรูปแบบแล้ว ขอเชิญคุณลูกค้ามาเข้าพักอีกรอบนะค่ะ ขอบคุณค่ะ ผู้จัดการทั่วไป
    Responded July 03, 2018
    Onsen @ Moncham
    9.2
    Exceptional
    Metinee from Thailand
    Couple
    Grand Mountain View
    Stayed 1 night in May 2018
    Real comfortable and relaxing ”
    The room is spacious, comfortable and clean. The staff is very attentive and helpful. The breakfast is very nice. Only one thing I don't enjoy is the dinner, not very expensive but not delicious.
    Reviewed May 22, 2018
    Dear ValueGuest, Thank you for taking the time to write your review to us. Your kind comments about our resort, breakfast, surroundings and staff are very much appreciated and will be shared with our team accordingly! We do hope to welcome you back at Onsen @ Moncham in the near future. With kind regards, General Manager,
    Responded July 03, 2018
    Onsen @ Moncham
    10.0
    Exceptional
    Jane from United States
    Family with young children
    2-Bedroom Grand Suite with Terrace
    Stayed 4 nights in November 2018
    Wonderful staff beautiful place”
    Excellent Staff going above and beyond
    Reviewed December 06, 2018
    Dear Khun Jane, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Adisak
    Responded December 16, 2018
    Onsen @ Moncham
    6.4
    Good
    Worathima from Thailand
    Family with young children
    Grand Terrace Suite
    Stayed 2 nights in October 2018
    Staff not well trained ”
    A Staff in Onsen isn’t polite, not well trained. Even we informed manager , no feedback at all.
    Reviewed October 28, 2018
    Dear Khun Worathima , Hope this e-mail finds you well, regarding to your comment with our operation manager i already received the comment and already sent back the apologies e-mail and explanation to your e-mail on October 28 at 05.00pm . Thank you very much once again for your comment we will improve our service and make it better . Best regards Jukkrawat
    Responded November 04, 2018
    Onsen @ Moncham
    7.6
    Very good
    Dharma from Singapore
    Group
    Grand Terrace Suite
    Stayed 4 nights in February 2019
    Onsen is a great way to end the day”
    Fantastic breakfast buffet, beautiful weather and views, onsen is a delight, and massages are affordable and excellent. If you're looking for lots of facilities and a city to "do stuff", this isn't the place for you. But if you're looking for a quiet space to relax and put your mind at ease, this is ideal. The staff are very polite and helpful, but they aren't all English-speakers, so communication can be tricky at times. The hotel is somewhat remotely located (hence the peace and quiet), so you need to book drivers in advance if you want to do anything outside the hotel.
    Reviewed May 21, 2019
    Dear Mr.Dharma, Thank you for choosing your stay with us and posting review about your stay. We really appreciated your feedback which is always value for our future business and will be shared with our team. We glad to hear that you enjoyed your stay with us. We work hard to make our guests happy and look forward to seeing you again. Yours sincerely, Patrick
    Responded May 24, 2019
    Onsen @ Moncham
    7.6
    Very good
    MASAYA from Thailand
    Couple
    Grand Mountain View
    Stayed 1 night in September 2018
    ゆっくり出来ました。”
    ロケーションも素敵で料理も安くて美味しいです。 (朝食は日本人からするとご飯とか??でしたが 笑い) 一つ温泉の温度が37.5~39.9度の範囲でした。特に露天風呂は熱くないと・・・。 オフシーズンプライスなら合格です。
    Reviewed October 03, 2018
    Dear Khun Masaya Thank you very much for choosing onsen@ moncham to be your hideaway home from home I truly appreciate you taking your valuable time to share us your experience . Your suggestion on the onsen temperature and other are well noted. Thanks again and we look forward to welcoming you back to our mountain paradise, 1200 Meters above sea level, where the weather is always amazing. With best regards, Onsen @ Moncham Management Team
    Responded October 04, 2018
    Onsen @ Moncham
    8.4
    Excellent
    Kittipong from Thailand
    Couple
    Imperial Suite with Private Onsen
    Stayed 1 night in June 2018
    Excellent”
    ห้องพักใหญ่โต บรรยากาศแบบญี่ปุ่นแท้ๆ วิวจากห้องพักถือว่าโอเค มีบ่อแช่ออนเว็นในห้องแบบเติมแร่ธาตุแบบซองเอาเอง ออนเซ็นส่วนกลางถือว่าแช่สบาย บรรยากาศดีหากไปช่วงคนน้อยๆ แต่พอคนเข้ามาเยอะๆ ก็เกร็งๆ บ้างเหมือนกัน ส่วนต่างๆ เช่นร้านกาแฟ ฟิตเนส ยังไม่เปิดให้บริการ เลยยังรีวิวได้ไม่เต็มที่เท่าไร
    Reviewed July 16, 2018
    คูณKittipong ขอขอบพระคุณสำหรับรีวิวครับ ทางออนเซ็นแอทม่อนแจ่มเปิดพร้อมให้บริการเกือบทุกส่วนแล้วครับ หวังว่าโอกาสต่อไปออนเซ็นแอทม่อนแจ่มจะได้มีโอกาสดูแลและให้บริการท่านและครอบครัวอีกในอนาคตอันใกล้นี้ครับ . Onsen@Moncham
    Responded August 13, 2018
    Onsen @ Moncham
    123
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    Onsen @ Moncham
    |Exceptional 9.0
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    • Excellent location
    • Doi Suthep