Oriental Central Hotel

This is our first couple trip to Hanoi. The hotel is located at old quarter. Very conveniently located to all the food and places of interest. Room is beautiful and clean. Impress with the service rendered by all the hotel staff. Always smiling, greet us with warmness, provided is with good advice on how to travel around. Special thanks to Lucy who assist us from the day we booked the hotel till we checked out. On the day we arrived and realise we accidentally took a wrong luggage. We were worried and panic. She quickly helped to contact the airport and found the owner. Lucky and the manager gave us advice on how to collect our luggage at airport, help us got the contact of luggage owner and prepare a car to drive us to settle all within 2 hours. Truly grateful to all from Oriental Central hotel. Will go back again when we come back to Hanoi. Strong recommendation to all who want to book a hotel at Hanoi!

Great hotel staff all very friendly and helpful, rooms are a little small but this is the old quarter, very clean and well maintained with a great breakfast, organised tours for us with no issues at all and always greeted with a genuine smile and caring attitude from all staff at all times. would recommend without hesitation.

Breakfast was mediocre. We went out to eat on our own the second day. The room is very small not enough to walk around. Location is central and convenient. Tours offer by hotel is very expensive. We save $40 US dollars per person by booking with an agency 20 minute walk away.

Great service from the receptionist and front counter May and Lucy Good recommendation and advice They spoke good English too

We got there, and they were so nice, offering us drinks, telling us a lot about the city and the nearest restaurants and other attractions. The room was a bit small but good enough. The facilities are just great, everything is new. And the staff is so helpful with everything we asked. And they knew we were leaving very early, so they made us take-away breakfast. In short - a perfect place, amazing value for money, and I will totally go back next time I'm in town.

Great hotel in a central location with nice rooms and excellent, friendly staff. My only comment would be that a lot of noise travels up and down the stairs during the evening/early morning which can be a bit disturbing.

We booked an overnight cruise in Halong Bay but unfortunately, the government cancelled all overnight cruises in the bay due to weather. We booked this room through Agoda hours before we check-in. We planned to stay at the hotel we booked after the cruise but it was full. We chose this hotel because it was near the other hotel booking we have for the next day. When we arrived they offered cold towels (Despite cold weather outside. I would have loved it if they offered cold towels instead), welcome drinks and some lotus candies while waiting for them to finish the check-in process. We were extremely happy when we saw the room. The room was not as big but it was beautiful and neat. The bathroom was big and had rainfall shower. The breakfast was also good. The staff were nice and friendly. The location was very close to tourist areas. We made the right choice booking this property.

Comfortable bed with clean fresh sheets. Water pressure in shower was very good. Staff was very friendly and helpful. Great breakfast. Location is very good in middle of old town. Room was a bit humid.

In the midst of Old Quarter, Hanoi. The staff fully extended their service which we can't even find in 5 hotels that I had stayed. Every staff ensure we are comfortable, assist us by confirming with our tour agent the pick-up the night before regardless if I make reservation through them. The light in my room was flicking. I reported when I go for breakfast. After breakfast, the work was done. The doormen and the receptionist walked us out, stopped the vehicles, carry our luggage to the car upon check-out. Even open and close the door of the car. Whenever we move in & out, without fail, they will greet us. From the doormen to the restaurant staff to the receptionist and maintenance, I would give them a 6-star award.

Pro- Staff always smile & greet. Even the doorbell boy faithfully smiles when he opens the door. The breakfast service staff are polite. This is one of the many hotels whose services is close to perfect. Cons- Only 1 lift. Lighting in front of the mirror in bathroom is dim, no light under the dressing mirror.

Stayed in this hotel a few times now and it hasn't changed in the last few years at all. Bathroom is getting a little dated with obvious rust and broken shower head. Breakfast is decent but the same offerings and not a huge selection.

Overall this is a good hotel with friendly staff. It's clean and well kept. The breakfast is nice. There is a buffet style breakfast but you can also order from a menu. It includes pho and also some western options like eggs or pancakes. The room itself was alright. It had a window to the stairwell only, but the good thing about this is without a window to the outside, we did not hear the street noise at night. Everything in the room was clean. My biggest complaint is the shower gets too hot. It's got a separate hot and cold valve and the hot valve gets burning hot. It's not really safe. Other than that, the beds were a bit hard, but that's common for Vietnam and a lot of Asia. I'd probably stay here again for the pleasant staff and the nice breakfast.

We arrived in Hanoi around 130am Nov 29. Our booking was for Nov 29-Dec 3. When we got to the Hotel it was closed. We knocked and they let us in. Since check in time was 2pm they were kind to let us stay in the lobby and sit on the couch. Around 630, Thomas offered us to have breakfast and freshen up while we wait for the check in time. Buffet breakfast had variety of options (bacon, sausage, bread, fruits, yogurt, omelette, soup, juices and great coffee). Staffs were very helpful and accommodating. Easy to talk with and they go the extra mile.(even gave us a map and direction to places we wanted to visit) The room was very clean and well maintained. Daily replenishment of water, fruits, chips and coffee. Location is very accessible to tourist spots, good restaurants and shopping for gifts. Near night market. Upon check out, Thomas even gave us a token (trung nguyen coffee & coffee press). I've recommended it to my friends who'll be visiting Hanoi on March. Highly recommended!! Awesome hotel. Best staff!

Enjoyed our stay at Oriental Central Hanoi very much. The hospitality and sincere service by Mary and her team was top-notch - from our first encounter at check-in, during breakfast and when re-checking in after our trip to Halong Bay. The staff also provided a walking map around the Old Quarter and tips on where to visit/eat. We had a triple sharing room which was extremely comfortable, with nothing to fault. A local souvenir from the hotel at the end of our stay was a delight!

The location is convenient, walking distance to mini marts, cafe and local eateries. Room is clean and spacious. Staff are friendly and helpful, always give their best services. Tour arrangement is hassle free, they even sent staff to pick us up from bus station after we returned from SaPa.

The hotel was the bright spark throughout our stay in hanoi. We stayed a total of 3 non consecutive nights. We could leave our luggage at the hotel when travelling to sapa and halong bay and our luggages would be brought up to the new room whenever we returned. Staff were very friendly and professional. It felt like a personal concierge service from them and they always made a conscious effort to make our stay as comfortable as possible. They would also enquire on our travel and tour details upon check in and help us call the relevant parties to ensure that all our bookings and pick up times were in place. Recommend to use the hotel's airport transfer as well. They even upgraded us to private car at the price of normal taxi. Would definitely return to oriental central if we were to go back to hanoi.

Customer service is 5 stars, they try their best to make their guests feel very welcomed. The rooms are nice, as per the pictures. Location is right in the middle of all touristy spots. Hotel breakfast is nice. Will definitely recommend this hotel to friends & family.

Perfect location, just 4min walk to Hoan Kiem lake and 2min walk to the night market. Rooms are really clean & cozy. Our home away from home. Excellent service!!! Two thumbs up! The Staff Goes the extra mile just to make sure that all our needs are met. Special mention to their front desk staff, Leo. He made sure that we are all comfortable and gave helpful tips. Will definitely recommend this hotel.

Everything is excellent with this hotel but in particular the thoughtfulness, kindness and customer focus of the staff. Nothing is too much trouble and they do it happily; from providing city info, eating and shopping advice to checking in on line. In the heart of the Old Quarter the hotel is in the middle of the tourist attractions, easy access to all shop, restaurants and coffee houses.

The only inconvenience is we will have to climb a small flight of stairs as the lift is up to 7th floor and our room is on 8th floor. Other than this, good variety of choices for breakfast. All staff there are friendly and helpful.