This property is in high demand!
Last booked 4 hours ago
"I really like that hotel is the best"
July 12, 2016
Free Wi-Fi in all rooms!
Last booked 4 hours ago
|Value for money||7.1|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||7.8 km|
"Everything was perfect."
September 25, 2018
October 17, 2016
"Friendly Staff, neat and clean, covered Parking facility, close to all major attractions,"
September 22, 2017
"Quite, perfect location, excellent staff who make you feel w..."
July 23, 2018
Renovated in 2012, the Smana Hotel Al Raffa guarantees guests a pleasant stay whether in Dubai for business or pleasure. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Al Rafa Hospital, Al Attar Shopping Mall, Al Khaleej Centre.
Smana Hotel Al Raffa offers impeccable service and all the essential amenities to invigorate travelers. Top features of the hotel include 24-hour room service, 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas.
Step into one of 108 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, separate living room, non smoking rooms, air conditioning, heating which can be found in some rooms. The complete list of recreational facilities is available at the hotel, including fitness center. When you are looking for comfortable and convenient accommodations in Dubai, make Smana Hotel Al Raffa your home away from home.
July 1, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
OYO 109 Smana Hotel Al Raffa
Show reviews that mention
Staffs have no service mind ”
We got the bad experience with this hotel about the service mind of hotel staffs. Both Philipino at the front have no service mind at all. One of them who works as the receptionist name " Mary Gem", she works as same as the robot because no smiling at all. And another philino lady who works behind the front desk was very so rude, the way she explained us about the hotel rules same like she tlaked with the people who stole her husband. She is not young at all and I think she has been working and met lot of kinds of customers, so she should know how to manage her temper and how to die with the customers. However a receptionist who is an Indian lady was really nice, the way she talked with customers was nice and polite.
Something like this shouldn’t have happened, Mayura! We’re extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues don’t get repeated again. Regards, Deboshree
Affordable and Perfect Location”
Our flight was cancelled and was not able to make it on time for our booking, the hotel receptionist was kind enough to assist us in our booking adjustment. The bed is comfortable and the location is just right, very accessible
All Employee are very friendly specially Ivy the front counter staff. And hotel is very clean and organize. So happy to come back.
Thank you for rating us super, Harby! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Edward
The most awful hotel ever”
2 or 3 bars and disco in ground floor and can be heard the songs even if you are in the highest floor. You cannot walk in the ground floor at night and talk with the reception guy because of loud sounds. Not recommended especially for families..
Hi, Murheb! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead. Regards, Rahul
No grocery restaurant near by free parking is there Reception staff courteous but very slow on check in Rooms so so Gym and pool not operational on Friday when I went
Hi, Mian! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Kareem
Hi, Nishad! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward
Music bar distributed ”
Music disturbed whole night
Sorry for the discommode, Sher! Thanks for notifying us and we’ll surely work towards better guest experience in the future. Regards, Deboshree
I need a place for me and my kids
Hi, Mohammed! Thank you so much for taking your valuable time to share your views with us. We’ll surely work on your feedback to keep up with your expectations in the future. Regards, Deboshree
If you want a quite place and a good sleep, avoid this. Noise coming from the hotel bar are very loud.
Hi, Cyril! Thanks a lot for staying with us. Hope to welcome you again with wonderful experience further. Regards, Deboshree
Best hotel and good service ”
Best thing with this hotel service and customer care
Thank you for the appreciation, Samir! We hope to give you a consistent service every time.Regards, Ritesh
Hi, Nishad! Thank you for sharing your feedback with us. We will work even hard for your complete satisfaction and make your stay an amazing experience next time. Regards, Chetan
i paid more money”
The price taxes are 135 dirhams but they bought 174 dirhams
Sorry for the unpleasant experience you had with us, Hakan! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be memorable one :) Regards, Chetan
Everything was perfect. except Breakfast, Same Verities Every time you go for breakfast. Only boiled eggs every day, even on request staff refused to give you other type to eggs.
Hi Umar, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav
Delighted to know that you loved our services, Nishad! Have a pleasant day ahead :) Regards, Ritesh
Quite, perfect location, excellent staff who make you feel welcome, a tea kettle upon request, pool and u name it ... wow and will stay there again!
Thanks for your kind and lovely words, Bassam! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays. Regards, Ritesh
Special request about”
I requested early arrive special request but no response from hotel side as well as AGODA side. I thought hotel accepted my request, but once I reached the hotel, reception told we don’t have rooms now so you have to wait until your check in time. This information we know before, according I will book or change the timing. So this issue not acceptable my side, because of I am frequent using this hotel. So I am not happy of this issue.
Hotel location is perfect and value for money all hotel staff are nice and helpful even garage security very kind and receiption staff two Filipina girls were very nice and smiling to us....just we asked for an iron and iron board were very old and didn't work but I am sure that will be fixed however I had great experience me and my fiance and we will visit that hotel again :)
Comfy. Decent. ”
It was okay. Great for a 3 star hotel. Walls need cleaning though beacause there were boot marks and dirt marks all over. Dound from bar downstairs can be heard from our room in the 3rd floor but minimal. Mustve been bad for those at the 1st and 2nd though. All in all it's recommended for those who need to budget expenses.
A bargin hotel very cheap yet clean and new ”
This Hotel is targeting Group Budget travelers - hence it is full of large families sharing a number of rooms and wandering between each room with little more than a smile and a worn-out under pants - Mostly from Asia the travelers stock up on Duty free whiskey quickly consuming emotion changing quantities !!! so prepare to play real time Big Brother as the evening unfolds - This aside - it was a very good hotel -
This hotel was very noisy and unclean room.”
It is too bad and next time I will never use this hotel. Room was very small and dirty and internet was very slow even in public area. I not suggest this hotel for families because it is a night club not a hotel very noisy at night up to 3:00 AM daily. Stuff were not bad and semi helpful.