Free Wi-Fi in all rooms!
Room service [24-hour]
|Value for money||7.1|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||7.8 km|
"Wow and will stay there again!"
July 23, 2018
"Nice and easy location"
October 16, 2016
"Nice and polite staffs."
October 17, 2016
"Everything was perfect."
September 25, 2018
Renovated in 2012, the Smana Hotel Al Raffa guarantees guests a pleasant stay whether in Dubai for business or pleasure. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Al Rafa Hospital, Al Attar Shopping Mall, Al Khaleej Centre.
Smana Hotel Al Raffa offers impeccable service and all the essential amenities to invigorate travelers. Top features of the hotel include 24-hour room service, 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas.
Step into one of 108 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, separate living room, non smoking rooms, air conditioning, heating which can be found in some rooms. The complete list of recreational facilities is available at the hotel, including fitness center. When you are looking for comfortable and convenient accommodations in Dubai, make Smana Hotel Al Raffa your home away from home.
October 17, 2016
Children and extra beds
Minimum age of guests is: 18 year(s).
Extra beds are dependent on the room you choose. Please ask the property for more details.
OYO 109 Smana Hotel
Show reviews that mention
Yeah it's small hotel. ”
Hotel is fine some of the bathroom have hot water I mean not cool some soap and shampoo low quality no Razer no comb no toothpaste brush . Also the room wifi is very slow 😒
Hi, Muhammad ! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards,Winisha!!
Staffs have no service mind ”
We got the bad experience with this hotel about the service mind of hotel staffs. Both Philipino at the front have no service mind at all. One of them who works as the receptionist name " Mary Gem", she works as same as the robot because no smiling at all. And another philino lady who works behind the front desk was very so rude, the way she explained us about the hotel rules same like she tlaked with the people who stole her husband. She is not young at all and I think she has been working and met lot of kinds of customers, so she should know how to manage her temper and how to die with the customers. However a receptionist who is an Indian lady was really nice, the way she talked with customers was nice and polite.
Something like this shouldn’t have happened, Mayura! We’re extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues don’t get repeated again. Regards, Deboshree
Affordable and Perfect Location”
Our flight was cancelled and was not able to make it on time for our booking, the hotel receptionist was kind enough to assist us in our booking adjustment. The bed is comfortable and the location is just right, very accessible
Because i'm a business woman and i always using WiFi, the connection from my pad is slow.
Hi, Jamailha! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we’ll strive to ensure better services further. Regards, Cheshta
No grocery restaurant near by free parking is there Reception staff courteous but very slow on check in Rooms so so Gym and pool not operational on Friday when I went
Hi, Mian! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Kareem
Hi, Nishad! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward
Music bar distributed ”
Music disturbed whole night
Sorry for the discommode, Sher! Thanks for notifying us and we’ll surely work towards better guest experience in the future. Regards, Deboshree
I need a place for me and my kids
Hi, Mohammed! Thank you so much for taking your valuable time to share your views with us. We’ll surely work on your feedback to keep up with your expectations in the future. Regards, Deboshree
If you want a quite place and a good sleep, avoid this. Noise coming from the hotel bar are very loud.
Hi, Cyril! Thanks a lot for staying with us. Hope to welcome you again with wonderful experience further. Regards, Deboshree
Best hotel and good service ”
Best thing with this hotel service and customer care
Thank you for the appreciation, Samir! We hope to give you a consistent service every time.Regards, Ritesh
Everything was perfect. except Breakfast, Same Verities Every time you go for breakfast. Only boiled eggs every day, even on request staff refused to give you other type to eggs.
Hi Umar, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav
Delighted to know that you loved our services, Nishad! Have a pleasant day ahead :) Regards, Ritesh
The most awful hotel ever”
2 or 3 bars and disco in ground floor and can be heard the songs even if you are in the highest floor. You cannot walk in the ground floor at night and talk with the reception guy because of loud sounds. Not recommended especially for families..
Hi, Murheb! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead. Regards, Rahul
Special request about”
I requested early arrive special request but no response from hotel side as well as AGODA side. I thought hotel accepted my request, but once I reached the hotel, reception told we don’t have rooms now so you have to wait until your check in time. This information we know before, according I will book or change the timing. So this issue not acceptable my side, because of I am frequent using this hotel. So I am not happy of this issue.
Hotel location is perfect and value for money all hotel staff are nice and helpful even garage security very kind and receiption staff two Filipina girls were very nice and smiling to us....just we asked for an iron and iron board were very old and didn't work but I am sure that will be fixed however I had great experience me and my fiance and we will visit that hotel again :)
Comfy. Decent. ”
It was okay. Great for a 3 star hotel. Walls need cleaning though beacause there were boot marks and dirt marks all over. Dound from bar downstairs can be heard from our room in the 3rd floor but minimal. Mustve been bad for those at the 1st and 2nd though. All in all it's recommended for those who need to budget expenses.
This hotel was very noisy and unclean room.”
It is too bad and next time I will never use this hotel. Room was very small and dirty and internet was very slow even in public area. I not suggest this hotel for families because it is a night club not a hotel very noisy at night up to 3:00 AM daily. Stuff were not bad and semi helpful.
Nice but noisy”
Its an average hotel with basic amenities, rooms size & wash room size are also reasonable for the price that you pay. No free Wi-Fi & the worst thing is it gets terribly noisy if your staying on first floor from evening 6 pm till 3 am. Day shift front desk promised to changed the room, however night shift front guy desk guy was very rude & refused to do so.
Great price, comfortable room”
Enjoyed my stay at the hotel because it had all the facilities ranging from restaurant, coffee shop, all night cafe, disco, and many other things. The hotel had everything one can need so you don’t have to go outside the hotel. The hotel had excellent service. The TV was good and the bed was comfortable. Moreover, the rooms and the bathroom were clean, well maintained and presentable than other hotels.
Hotel near airport”
Purchased wifi but was not able to log in via phone. Have to use ipad and reception can be found only infront of the toilet door!! Other than that service was fine, nothing greät abt the hotel just good to sleep and go.