7.1

Very good
/10
(390 reviews)See what guests said
Housekeeping1
See map

7.7

Very good

Location rating score

Very good location - 1.33 kilometers from city center
Parking
Available
Popular landmarks
Monkasel (Submarine Monument) 2.3 km
Bungkul Park 2.4 km
Surabaya's Zoo 2.8 km
Surabaya Town Square 3.5 km
Tunjungan Plaza 3.6 km
Suramadu National Bridge 4.5 km
Pakuwon Food Festival 4.7 km
Tugu Pahlawan 5.4 km
Sampoerna Museum 7.1 km
Masjid Nasional Al Akbar Surabaya 7.4 km
Nearby landmarks
PT. K-24 Indonesia 100 m
Rumah Sakit Bedah Surabaya 260 m
Rumah Sakit Jiwa 280 m
Laboratorium Kesehatan Dinas Kesehatan Surabaya 340 m
Dermasense Aesthetic Clinic 470 m
University Surabaya 500 m
Poliklinik STIESIA umum dan gigi 520 m
Yayasan Kesehatan Gotong Royong 540 m
Puskesmas Pucang Sewu 700 m
Laboratorium Klinik Pramita 740 m
OYO 252 Istana Permata Ngagel

"Huge room and is good overall."

Rosi - November 9, 2019
Deluxe Double Room - Bed OYO 252 Istana Permata Ngagel
Lobby OYO 252 Istana Permata Ngagel
Lobby OYO 252 Istana Permata Ngagel
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OYO 252 Istana Permata Ngagel

4-18, Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Gubeng, Surabaya, Surabaya Center, Surabaya, Indonesia, 60284 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum.

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  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Car park

  • Linens

Value for money7.6
Distance to city center4 km
Location rating7.7
Nearest airportJuanda International Airport (SUB)
Distance to airport10.4 km

Rooms available at OYO 252 Istana Permata Ngagel

Deluxe Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Room Assigned on Arrival
...
    Enter dates to see prices
    Deluxe Room (No Window)
    ...
      Enter dates to see prices
      Double single use
      ...
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        Deluxe Room
        ...
          Enter dates to see prices
          DOUBLE ROOM 2 BEDS 2 TWIN BEDS
          ...
            Enter dates to see prices
            Indonesia Deluxe Double
            ...
              Enter dates to see prices
              Double room - Single use - De Luxe
              ...
                Enter dates to see prices

                Frequently asked questions

                How much does it cost to stay at OYO 252 Istana Permata Ngagel?

                Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

                What time is check-in and check-out at OYO 252 Istana Permata Ngagel?

                Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

                How do I get to OYO 252 Istana Permata Ngagel?

                For those who wish to drive their own cars, OYO 252 Istana Permata Ngagel has a car park available for guests.

                What are my dining options at OYO 252 Istana Permata Ngagel?

                OYO 252 Istana Permata Ngagel features an on-site restaurant for your dining convenience.

                What is the smoking policy at OYO 252 Istana Permata Ngagel?

                OYO 252 Istana Permata Ngagel does not permit smoking in any of its rooms or indoor areas.

                What is the closest train, metro, or bus station to OYO 252 Istana Permata Ngagel?

                The closest train, metro, or bus station to OYO 252 Istana Permata Ngagel is Ngagel, 1.5 km away.

                What restaurants are nearby OYO 252 Istana Permata Ngagel?

                Restaurants including Anda Depot, Bakso Pak Djo Manyar and Kapasari Bakwan Depot are popular in OYO 252 Istana Permata Ngagel’s neighborhood which is known as Surabaya Center.

                What popular shopping places are close to OYO 252 Istana Permata Ngagel?

                Shopping options in OYO 252 Istana Permata Ngagel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

                What are popular attractions near OYO 252 Istana Permata Ngagel?

                OYO 252 Istana Permata Ngagel’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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                Explore the neighborhood

                What people love about OYO 252 Istana Permata Ngagel

                • 7.2

                  Very good
                  Spaciousness

                  "Huge room and is good overall."

                  Rosi

                  |

                  November 9, 2019

                • 7.2

                  Very good
                  Location

                  "Location is good, near center of Surabaya."

                  Rosi

                  |

                  November 9, 2019

                • 9.6

                  Exceptional
                  Location

                  "Good location, recommended for stay, staff helpful, nice !!!"

                  David

                  |

                  August 7, 2019

                Overall rating:

                7.1

                Very good
                390 reviews
                Cleanliness
                6.5
                Facilities
                6.8
                Location
                7.7
                Read all reviews >
                More about OYO 252 Istana Permata Ngagel

                More about OYO 252 Istana Permata Ngagel

                OYO 252 Istana Permata Ngagel

                Take everything available in Surabaya with a comfort stay at OYO 252 Istana Permata Ngagel.
                OYO 252 Istana Permata Ngagel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room.
                Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
                Feel right at home during your stay at OYO 252 Istana Permata Ngagel. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms.


                Around the property

                Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 3.5 km away.


                Reasons to stay here

                Know you'll get excellent dining options here, where past guests have rated it above 87% of the city's accommodation.
                It's hard to beat the room comfort here, which is rated higher than 83% of other accommodations in Surabaya.

                Show more
                Amenities and facilities
                Good
                Facilities

                6.8

                Most talked about facilities

                Housekeeping

                5 mentions

                Swimming Pool

                1 mention

                Languages spoken

                • English
                • Indonesian

                Internet access

                • Free Wi-Fi in all rooms!
                • Wi-Fi in public areas

                Services and conveniences

                • Daily housekeeping
                • Elevator
                • Smoke-free property
                • Smoking area

                Access

                • Front desk [24-hour]
                • Pets allowed

                Getting around

                • Car park [on-site]

                Available in all rooms

                • Air conditioning
                • Closet
                • Clothes rack
                • Desk
                • Free bottled water
                • Linens
                • Non-smoking
                • Private bathroom
                • Satellite/cable channels
                • Shower
                • Wi-Fi [free]
                Location
                4-18, Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Gubeng, Surabaya, Surabaya Center, Surabaya, Indonesia, 60284
                Very good
                Location

                7.7

                Airports

                • Juanda International Airport (SUB)
                  10.4 km
                • Abdul Rachman Saleh Airport (MLG)
                  72.4 km

                Public transportation

                • Ngagel
                  1.5 km
                • Gubeng Train Station
                  2.8 km

                Hospital or clinic

                • PT. K-24 Indonesia
                  100 m

                Shopping

                • Tunjungan Plaza
                  3.6 km

                Cash withdrawal

                • ATM
                  190 m 4 min walk
                What's nearby

                Popular landmarks

                • Monkasel (Submarine Monument)
                  2.3 km
                • Bungkul Park
                  2.4 km
                • Surabaya's Zoo
                  2.8 km
                • Surabaya Town Square
                  3.5 km
                • Tunjungan Plaza
                  3.6 km
                • Suramadu National Bridge
                  4.5 km
                • Pakuwon Food Festival
                  4.7 km
                • Tugu Pahlawan
                  5.4 km
                • Sampoerna Museum
                  7.1 km
                • Masjid Nasional Al Akbar Surabaya
                  7.4 km

                Nearby landmarks

                • PT. K-24 Indonesia
                  100 m
                • Rumah Sakit Bedah Surabaya
                  260 m
                • Rumah Sakit Jiwa
                  280 m
                • Laboratorium Kesehatan Dinas Kesehatan Surabaya
                  340 m
                • Dermasense Aesthetic Clinic
                  470 m
                • University Surabaya
                  500 m
                • Poliklinik STIESIA umum dan gigi
                  520 m
                • Yayasan Kesehatan Gotong Royong
                  540 m
                • Puskesmas Pucang Sewu
                  700 m
                • Laboratorium Klinik Pramita
                  740 m
                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Property policies
                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Infant 0-2 year(s)
                Stay for free if using existing bedding.
                Baby cot/crib may be requested directly from the property.
                Children 3-5 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 6 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.
                Some helpful facts

                Check-in/Check-out

                • Check-in from14:00
                • Check-out until12:00
                • Reception open until00:00

                Getting around

                • Distance from city center4 km
                • Travel time to airport (minutes)30

                The property

                • Number of floors3
                • Number of restaurants1
                • Number of rooms 120
                • Room voltage220
                • Year property opened1998
                • Most recent renovation2012

                Reviews of OYO 252 Istana Permata Ngagel from real guests

                Provided by verified guests of Agoda
                7.1
                /
                10
                Cleanliness6.5
                Facilities6.8
                Location7.7
                Room comfort and quality4.2
                Service7.2
                Value for money7.6
                High score for Surabaya
                Rating
                9+ Exceptional (36)
                8-9 Excellent (8)
                7-8 Very Good (16)
                6-7 Good (13)
                <6 Below Expectation (95)
                Time of the year
                Mar - May (37)
                Jun - Aug (45)
                Sep - Nov (44)
                Dec - Feb (42)
                All guests (390)
                All room types
                All languages

                Show reviews that mention 

                Showing 168 verified guest comments
                12345
                7.2
                Very good
                Rosi from Indonesia
                Couple
                Standard Double Room
                Stayed 2 nights in November 2019

                Good Enough to Stay”

                Location is good, near center of Surabaya. Need to improve about cleaness. Huge room and is good overall.

                Reviewed November 09, 2019

                See room deals

                Hi, Rosi! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

                Responded November 10, 2019
                OYO 252 Istana Permata Ngagel
                8.8
                Excellent
                Oktavia from Indonesia
                Solo traveler
                Standard Double Room
                Stayed 1 night in July 2019

                Excellent”

                Nothing special, decent price yet the cleanliness is questionable

                Reviewed August 22, 2019

                See room deals

                Hi Oktavia ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Zara

                Responded August 24, 2019
                OYO 252 Istana Permata Ngagel
                10.0
                Exceptional
                Emy from Indonesia
                Couple
                Standard Double Room
                Stayed 1 night in November 2019

                besih,nyaman,harga terjangkau,nyaman”

                bersih..nyaman...harga terjangkau..sunyi...enak buat liburan atau yg ingin ber istrhat dengan santai

                Reviewed December 03, 2019

                See room deals

                Senang mendengar ini, Emy! Akan sangat bagus jika Anda bisa menyebarkan berita di kalangan Anda. Semoga harimu menyenangkan :) Salam, Joey

                Responded December 19, 2019
                OYO 252 Istana Permata Ngagel
                9.6
                Exceptional
                David from Indonesia
                Couple
                Standard Double Room
                Stayed 1 night in July 2019

                Exceptional”

                good location, recommended for stay, staff helpful, nice !!!

                Reviewed August 07, 2019

                See room deals

                Hi David ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ravneet

                Responded August 08, 2019
                OYO 252 Istana Permata Ngagel
                9.2
                Exceptional
                M
                Couple
                Standard Double Room
                Stayed 1 night in November 2019

                Body soap n shampoo”

                There's less body soap n shampoo

                Reviewed December 03, 2019

                See room deals

                Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Joey

                Responded December 03, 2019
                OYO 252 Istana Permata Ngagel
                10.0
                Exceptional
                Ellenora from Indonesia
                Couple
                Standard Double Room
                Stayed 1 night in July 2019

                value for money”

                all good, need more touch up

                Reviewed August 19, 2019

                See room deals

                Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

                Responded August 20, 2019
                OYO 252 Istana Permata Ngagel
                6.4
                Good
                Dince from Indonesia
                Family with teens
                Standard Twin Room
                Stayed 2 nights in June 2019

                Interior hotel should be renovation ”

                Lobby room is hot, AC bed room not cool, room not clean, water heater good, tv OK

                Reviewed June 12, 2019

                See room deals

                Hi, Dince! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

                Responded June 12, 2019
                OYO 252 Istana Permata Ngagel
                3.2
                Bramesthisari from Indonesia
                Family with teens
                Standard Double Room
                Stayed 3 nights in August 2019

                Poor.....”

                Actually I must stayed for 3 night, but I cancelled my last day. They didn’t cleaned my room. I left my snack at room. It still closed & banded. The rat come in the room & makes a big hole at the plastic wrap. The bathroom floor wasn’t good. So the water not flow at the hole. It make water float around. The room was smelling with cigarette. The wall, curtain & bed sheets were dirty. The corridor between lift & room rather dark & clumsy. The cheapest prices make any ‘kind’ of people come. It’s not good to bring your family & children. I really scared if I must stay there alone.

                Reviewed August 09, 2019

                See room deals

                Hi, Bramesthisari! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Winisha!

                Responded August 12, 2019
                OYO 252 Istana Permata Ngagel
                3.6
                Steven from Indonesia
                Solo traveler
                Standard Double Room
                Stayed 1 night in February 2019

                cheap but bad. Your sleep worth more.”

                Pick it bcos it’s dirt cheap for a night. Well it’s cheap for a reason. (Murah koq minta selamat). The parking space is confusing, people yelling at me at night for parking in wrong place. No parking Security guard. The room is recently renovated and pretty good but the floor is not swept clean. Shower is good, nice toilet but little dirty (cigarette ash on the toilet). hair on shower sink. AND the WORST of all the AC is hot. first it’s pretty cool, but at 3am i wake up sweating. the Air Con is turning hot and i can’t sleep. it’s like a sauna. Try to change to a cooler room but the guard say it’s full. Try to make the AC cool again by remote but it’s not working. It’s so hot, i decide to check out immediately at 5am. My sleeping time is worth more than a cheap hotel.

                Reviewed March 01, 2019

                See room deals

                Hi, Steven! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Prahlad

                Responded March 05, 2019
                OYO 252 Istana Permata Ngagel
                4.8
                Felicia from Indonesia
                Business traveler
                Standard Double Room
                Stayed 1 night in January 2020

                Acceptable”

                The room is spacious, yet the facility is not well maintained. The AC is not cool enough and can't be set to be cooler. Some of the lamps are dead and not all of them can be replaced when I asked to. Some part of the wall is moldy and damp. The bed and pillows smell bad and also damp. And my friend's room has trouble with its flusher.

                Reviewed February 22, 2020

                See room deals

                Hi, Felicia! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Nur

                Responded July 22, 2020
                OYO 252 Istana Permata Ngagel
                10.0
                Exceptional
                Ramon from Indonesia
                Couple
                Stayed 1 night in August 2014

                Nice stay”

                Clean, tidy, nice

                Good place fir rest

                Reviewed October 24, 2014

                See room deals

                3.0
                meliani from Indonesia
                Solo traveler
                Stayed 1 night in February 2014

                Terrible Hotel”

                Bleak, dirty and terrible hotel

                This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.

                Reviewed February 24, 2014

                See room deals

                9.2
                Exceptional
                David from Indonesia
                Business traveler
                Standard Double Room
                Stayed 1 night in July 2019

                Exceptional”

                lumayan bagus

                Reviewed August 18, 2019

                See room deals

                Terima kasih atas penilaian positifnya, Semoga dapat segera menjadi tuan rumah :) Salam, Rehana!

                Responded August 19, 2019
                OYO 252 Istana Permata Ngagel
                5.0
                Vinia from Indonesia
                Family with young children
                Stayed 2 nights in October 2014

                Dissappoint !”

                Only the buffet breakfast is the good one

                Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)

                Reviewed October 20, 2014

                See room deals

                4.8
                Kholid from Indonesia
                Couple
                Standard Double Room
                Stayed 1 night in August 2019

                Bad shower room and dirty sheet”

                The water in the shower room is dripping slowly, I've complaint to the staff and they spontaneous said "I'ts always like this". I took shower forever. And the sheet is dirty. Not a recommended at all.

                Reviewed August 27, 2019

                See room deals

                Hi, Kholid ! We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Zara

                Responded August 28, 2019
                OYO 252 Istana Permata Ngagel
                3.2
                Tsz from Indonesia
                Group
                Standard Double Room
                Stayed 9 nights in July 2019

                The worst experience that I have ever try.”

                This hotel do not have any room service and room clean up. The facilities there are old and dirty. During our stay, we had changed to more than 4 room, due to the bad quality of room, for example, no water, no hot water, broken door lock.... There is poor hygiene problem. There are ants and even mice in our room. That is ridiculous.

                Reviewed July 25, 2019

                See room deals

                Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Charles

                Responded July 26, 2019
                OYO 252 Istana Permata Ngagel
                10.0
                Exceptional
                Sa'ban from Indonesia
                Couple
                Standard Double Room
                Stayed 1 night in March 2019

                Ok”

                Reviewed March 22, 2019

                See room deals

                Glad to see that you have rated us super, Sa'ban! Hope to serve you soon with an even more happening stay. Regards, Edward

                Responded March 23, 2019
                OYO 252 Istana Permata Ngagel
                3.6
                John from United States
                Solo traveler
                Deluxe Double Room
                Stayed 1 night in February 2016

                Cheap for several reasons”

                No towels, no tissue, no water, smelled like smoke, walls too thin, nasty shower head... Eery place!! Do I need to continue?

                Reviewed February 14, 2016

                See room deals

                7.3
                Very good
                agung from Indonesia
                Business traveler
                Stayed 1 night in April 2015

                nice staff unfortunately it is under renovation”

                nice location nice staff

                hope my next visit it will be better as the past

                Reviewed November 06, 2015

                See room deals

                3.2
                Milos from Slovakia
                Solo traveler
                Standard Double Room
                Stayed 1 night in April 2020

                Horrible rooms, stinky, no remote controler from TV and AC, bugs ”

                I know it’s a cheap hotel, but after 3 times of changing rooms because no remote controll either for AC or TV or even no electricity in the room. The last room they gave me, broken AC and lights during the night and bugs in the bathroom... how they can offer rooms like that???

                Reviewed May 01, 2020

                See room deals

                Hi, Milos! We are sorry for the inconvenience you had. Rest be assured, we will surely look into this matter to ensure it does not repeat. We would like to thank you for sharing this experience with us it surely helps for improvements. Regards, Barbara

                Responded May 01, 2020
                OYO 252 Istana Permata Ngagel
                12345
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