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OYO 252 Istana Permata Ngagel
Deluxe Double Room - Bed, OYO 252 Istana Permata Ngagel in Surabaya
a hotel room with a large bed and a painting on the wall, OYO 252 Istana Permata Ngagel in Surabaya
a white toilet sitting on top of a white wall, OYO 252 Istana Permata Ngagel in Surabaya
a living room with a clock on the wall, OYO 252 Istana Permata Ngagel in Surabaya
a living room filled with furniture and a clock, OYO 252 Istana Permata Ngagel in Surabaya
Interior view, OYO 252 Istana Permata Ngagel in Surabaya

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7.1

Very good

398 reviews

398 reviews

See map
See map

7.7

Very good

Location rating score

Very good location - 1.33 kilometers from city center
Parking
FREE
Popular landmarks
Monkasel (Submarine Monument) 2.3 km
Bungkul Park 2.4 km
Surabaya's Zoo 2.8 km
Surabaya Town Square 3.5 km
Tunjungan Plaza 3.6 km
Suramadu National Bridge 4.5 km
Pakuwon Food Festival 4.7 km
Tugu Pahlawan 5.4 km
Sampoerna Museum 7.1 km
Masjid Nasional Al Akbar Surabaya 7.4 km
Nearby landmarks
PT. K-24 Indonesia 100 m
Rumah Sakit Bedah Surabaya 260 m
Rumah Sakit Jiwa 280 m
Laboratorium Kesehatan Dinas Kesehatan Surabaya 340 m
Dermasense Aesthetic Clinic 470 m
University Surabaya 500 m
Poliklinik STIESIA umum dan gigi 520 m
Yayasan Kesehatan Gotong Royong 540 m
Puskesmas Pucang Sewu 700 m
Laboratorium Klinik Pramita 740 m

OYO 252 Istana Permata Ngagel

4-18, Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Gubeng, Surabaya, Surabaya Center, Surabaya, Indonesia, 60284 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Daily housekeeping

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Sauna

Swimming Pool

Wi-Fi in public areas

Daily housekeeping

Smoke-free property

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money7.6
Distance to city center4 km
Location rating7.7
Nearest airportJuanda International Airport (SUB)
Distance to airport10.4 km

Rooms available at OYO 252 Istana Permata Ngagel

Deluxe Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Triple Room Sea
...
    Enter dates to see prices
    Standard Room
    ...
      Enter dates to see prices
      DOUBLE ROOM 2 BEDS 2 TWIN BEDS
      ...
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        Triple Room Sea
        ...
          Enter dates to see prices
          Triple Room
          ...
            Enter dates to see prices
            Deluxe room only
            ...
              Enter dates to see prices

              Frequently asked questions

              What is the average travel time to the nearest airport from OYO 252 Istana Permata Ngagel?

              The average travel time to get from OYO 252 Istana Permata Ngagel to the airport is 30 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

              How many floors does OYO 252 Istana Permata Ngagel have?

              OYO 252 Istana Permata Ngagel has a total of 3 floors.

              How many rooms does OYO 252 Istana Permata Ngagel have?

              OYO 252 Istana Permata Ngagel has a total of 120 rooms.

              How long do guests normally stay at OYO 252 Istana Permata Ngagel?

              Verified past guests that have stayed at OYO 252 Istana Permata Ngagel had an average nightly stay of 1 night at this property.

              At what time of the year is OYO 252 Istana Permata Ngagel most popular?

              OYO 252 Istana Permata Ngagel's most popular month where verified tourists have stayed the most is in July.

              What do past travelers like most about OYO 252 Istana Permata Ngagel?

              Past visitors that stayed at OYO 252 Istana Permata Ngagel have given this property a rating of 7.739 for its excellent location as the major highlight for their stay.

              What is the typical rating that past Business travelers' have given to OYO 252 Istana Permata Ngagel?

              Past business travelers that have stayed at this property have given OYO 252 Istana Permata Ngagel an average rating of 6.2. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

              What time is check-in and check-out at OYO 252 Istana Permata Ngagel?

              Check-in is from 02:00 pm, and check-out is until 12:00 pm. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated periods may be charged an additional fee.

              See map

              Explore the neighborhood

              What people love about OYO 252 Istana Permata Ngagel

              • 7.2

                Very good
                Location

                "Location is good, near center of Surabaya."

                Rosi

                |

                November 9, 2019

              • 9.6

                Exceptional
                Location

                "Good location, recommended for stay, staff helpful, nice !!!"

                David

                |

                August 7, 2019

              • 7.2

                Very good
                Spaciousness

                "Huge room and is good overall."

                Rosi

                |

                November 9, 2019

              Overall rating:

              7.1

              Very good
              398 reviews
              Cleanliness
              6.5
              Facilities
              6.8
              Location
              7.7
              Read all reviews >
              More about OYO 252 Istana Permata Ngagel

              More about OYO 252 Istana Permata Ngagel

              OYO 252 Istana Permata Ngagel

              Take everything available in Surabaya with a comfort stay at OYO 252 Istana Permata Ngagel.
              OYO 252 Istana Permata Ngagel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room.
              Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
              Feel right at home during your stay at OYO 252 Istana Permata Ngagel. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms.


              Around the property

              Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 3.5 km away.


              Reasons to stay here

              Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 89% of the city's accommodation.
              It's hard to beat the room comfort here, which is rated higher than 86% of other accommodations in Surabaya.

              Show less

              Amenities and facilities

              Good
              Facilities

              6.8

              Most talked about facilities

              Housekeeping

              5 mentions

              Swimming Pool

              1 mention

              Languages spoken
              • English
              • Indonesian
              Internet access
              • Free Wi-Fi in all rooms!
              • Internet
              • Internet services
              • Wi-Fi in public areas
              Things to do, ways to relax
              • Sauna
              Services and conveniences
              • Air conditioning in public area
              • Daily housekeeping
              • Elevator
              • Smoke-free property
              • Smoking area
              Access
              • CCTV in common areas
              • CCTV outside property
              • Fire extinguisher
              • Front desk [24-hour]
              • Non-smoking rooms
              • Pets allowed
              Getting around
              • Car park [free of charge]
              Available in all rooms
              • Accessible by elevator
              • Accessible by stairs
              • Air conditioning
              • Closet
              • Clothes rack
              • Daily housekeeping
              • Desk
              • Fan
              • Free bottled water
              • In-room safe box
              • Linens
              • Non-smoking
              • Private bathroom
              • Safety/security feature
              • Satellite/cable channels
              • Shower
              • Socket near the bed
              • Telephone
              • Tile/marble flooring
              • Toiletries
              • Wi-Fi [free]

              Location

              4-18, Jl. Ngagel Jaya Indah No.4-18, Baratajaya, Gubeng, Surabaya, Surabaya Center, Surabaya, Indonesia, 60284
              Very good
              Location

              7.7

              Airports
              • Juanda International Airport (SUB)
                10.4 km
              • Abdul Rachman Saleh Airport (MLG)
                72.4 km
              Public transportation
              • Ngagel
                1.5 km
              • Gubeng Train Station
                2.8 km
              Hospital or clinic
              • PT. K-24 Indonesia
                100 m
              Shopping
              • Tunjungan Plaza
                3.6 km
              Cash withdrawal
              • ATM
                190 m 4 min walk

              What's nearby

              Popular landmarks
              • Monkasel (Submarine Monument)
                2.3 km
              • Bungkul Park
                2.4 km
              • Surabaya's Zoo
                2.8 km
              • Surabaya Town Square
                3.5 km
              • Tunjungan Plaza
                3.6 km
              • Suramadu National Bridge
                4.5 km
              • Pakuwon Food Festival
                4.7 km
              • Tugu Pahlawan
                5.4 km
              • Sampoerna Museum
                7.1 km
              • Masjid Nasional Al Akbar Surabaya
                7.4 km
              Nearby landmarks
              • PT. K-24 Indonesia
                100 m
              • Rumah Sakit Bedah Surabaya
                260 m
              • Rumah Sakit Jiwa
                280 m
              • Laboratorium Kesehatan Dinas Kesehatan Surabaya
                340 m
              • Dermasense Aesthetic Clinic
                470 m
              • University Surabaya
                500 m
              • Poliklinik STIESIA umum dan gigi
                520 m
              • Yayasan Kesehatan Gotong Royong
                540 m
              • Puskesmas Pucang Sewu
                700 m
              • Laboratorium Klinik Pramita
                740 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-2 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib may be requested directly from the property.
              Children 3-5 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 6 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-out until12:00
              • Reception open until00:00
              Getting around
              • Distance from city center4 km
              • Travel time to airport (minutes)30
              The property
              • Number of floors3
              • Number of restaurants1
              • Number of rooms 120
              • Room voltage220
              • Year property opened1998
              • Most recent renovation2012

              Reviews of OYO 252 Istana Permata Ngagel from real guests

              Provided by verified guests of Agoda
              7.1
              /
              10
              Cleanliness6.5
              Facilities6.8
              Location7.7
              Room comfort and quality4.2
              Service7.2
              Value for money7.6
              High score for Surabaya
              Rating
              9+ Exceptional (36)
              8-9 Excellent (9)
              7-8 Very Good (16)
              6-7 Good (13)
              <6 Below Expectation (96)
              Time of the year
              Mar - May (37)
              Jun - Aug (45)
              Sep - Nov (45)
              Dec - Feb (43)

              Show reviews that mention 

              Showing 170 verified guest comments
              12345
              5.6
              Rifki from Indonesia
              Business traveler
              Standard Double Room
              Stayed 1 night in December 2022

              Not worth it”

              Paid the 150k room. The water heater didn’t work. The AC had no remote control, albeit it worked. The room looked like it came out of a horror film

              Reviewed December 05, 2022

              See room deals

              4.8
              Felicia from Indonesia
              Business traveler
              Stayed 1 night in January 2020

              Acceptable”

              The room is spacious, yet the facility is not well maintained. The AC is not cool enough and can't be set to be cooler. Some of the lamps are dead and not all of them can be replaced when I asked to. Some part of the wall is moldy and damp. The bed and pillows smell bad and also damp. And my friend's room has trouble with its flusher.

              Reviewed February 22, 2020

              See room deals

              Hi, Felicia! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Nur

              Responded July 22, 2020
              OYO 252 Istana Permata Ngagel
              3.2
              Milos from Slovakia
              Solo traveler
              Standard Double Room
              Stayed 1 night in April 2020

              Horrible rooms, stinky, no remote controler from TV and AC, bugs ”

              I know it’s a cheap hotel, but after 3 times of changing rooms because no remote controll either for AC or TV or even no electricity in the room. The last room they gave me, broken AC and lights during the night and bugs in the bathroom... how they can offer rooms like that???

              Reviewed May 01, 2020

              See room deals

              Hi, Milos! We are sorry for the inconvenience you had. Rest be assured, we will surely look into this matter to ensure it does not repeat. We would like to thank you for sharing this experience with us it surely helps for improvements. Regards, Barbara

              Responded May 01, 2020
              OYO 252 Istana Permata Ngagel
              2.0
              soong from Malaysia
              Solo traveler
              Standard Double Room
              Stayed 6 nights in February 2020

              Very bad. Not recommended.”

              Rat found inside the room. Door knob spoiled.

              Reviewed February 23, 2020

              See room deals

              We are sorry for the inconvenience caused to you, Soong! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Nur

              Responded July 22, 2020
              OYO 252 Istana Permata Ngagel
              7.2
              Very good
              Rosi from Indonesia
              Couple
              Standard Double Room
              Stayed 2 nights in November 2019

              Good Enough to Stay”

              Location is good, near center of Surabaya. Need to improve about cleaness. Huge room and is good overall.

              Reviewed November 09, 2019

              See room deals

              Hi, Rosi! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

              Responded November 10, 2019
              OYO 252 Istana Permata Ngagel
              8.8
              Excellent
              Oktavia from Indonesia
              Solo traveler
              Standard Double Room
              Stayed 1 night in July 2019

              Excellent”

              Nothing special, decent price yet the cleanliness is questionable

              Reviewed August 22, 2019

              See room deals

              Hi Oktavia ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Zara

              Responded August 24, 2019
              OYO 252 Istana Permata Ngagel
              10.0
              Exceptional
              Emy from Indonesia
              Couple
              Standard Double Room
              Stayed 1 night in November 2019

              besih,nyaman,harga terjangkau,nyaman”

              bersih..nyaman...harga terjangkau..sunyi...enak buat liburan atau yg ingin ber istrhat dengan santai

              Reviewed December 03, 2019

              See room deals

              Senang mendengar ini, Emy! Akan sangat bagus jika Anda bisa menyebarkan berita di kalangan Anda. Semoga harimu menyenangkan :) Salam, Joey

              Responded December 19, 2019
              OYO 252 Istana Permata Ngagel
              9.6
              Exceptional
              David from Indonesia
              Couple
              Standard Double Room
              Stayed 1 night in July 2019

              Exceptional”

              good location, recommended for stay, staff helpful, nice !!!

              Reviewed August 07, 2019

              See room deals

              Hi David ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ravneet

              Responded August 08, 2019
              OYO 252 Istana Permata Ngagel
              9.2
              Exceptional
              M
              Couple
              Standard Double Room
              Stayed 1 night in November 2019

              Body soap n shampoo”

              There's less body soap n shampoo

              Reviewed December 03, 2019

              See room deals

              Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Joey

              Responded December 03, 2019
              OYO 252 Istana Permata Ngagel
              10.0
              Exceptional
              Ellenora from Indonesia
              Couple
              Standard Double Room
              Stayed 1 night in July 2019

              value for money”

              all good, need more touch up

              Reviewed August 19, 2019

              See room deals

              Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

              Responded August 20, 2019
              OYO 252 Istana Permata Ngagel
              6.4
              Good
              Dince from Indonesia
              Family with teens
              Standard Twin Room
              Stayed 2 nights in June 2019

              Interior hotel should be renovation ”

              Lobby room is hot, AC bed room not cool, room not clean, water heater good, tv OK

              Reviewed June 12, 2019

              See room deals

              Hi, Dince! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

              Responded June 12, 2019
              OYO 252 Istana Permata Ngagel
              3.2
              Bramesthisari from Indonesia
              Family with teens
              Standard Double Room
              Stayed 3 nights in August 2019

              Poor.....”

              Actually I must stayed for 3 night, but I cancelled my last day. They didn’t cleaned my room. I left my snack at room. It still closed & banded. The rat come in the room & makes a big hole at the plastic wrap. The bathroom floor wasn’t good. So the water not flow at the hole. It make water float around. The room was smelling with cigarette. The wall, curtain & bed sheets were dirty. The corridor between lift & room rather dark & clumsy. The cheapest prices make any ‘kind’ of people come. It’s not good to bring your family & children. I really scared if I must stay there alone.

              Reviewed August 09, 2019

              See room deals

              Hi, Bramesthisari! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Winisha!

              Responded August 12, 2019
              OYO 252 Istana Permata Ngagel
              3.6
              Steven from Indonesia
              Solo traveler
              Standard Double Room
              Stayed 1 night in February 2019

              cheap but bad. Your sleep worth more.”

              Pick it bcos it’s dirt cheap for a night. Well it’s cheap for a reason. (Murah koq minta selamat). The parking space is confusing, people yelling at me at night for parking in wrong place. No parking Security guard. The room is recently renovated and pretty good but the floor is not swept clean. Shower is good, nice toilet but little dirty (cigarette ash on the toilet). hair on shower sink. AND the WORST of all the AC is hot. first it’s pretty cool, but at 3am i wake up sweating. the Air Con is turning hot and i can’t sleep. it’s like a sauna. Try to change to a cooler room but the guard say it’s full. Try to make the AC cool again by remote but it’s not working. It’s so hot, i decide to check out immediately at 5am. My sleeping time is worth more than a cheap hotel.

              Reviewed March 01, 2019

              See room deals

              Hi, Steven! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Prahlad

              Responded March 05, 2019
              OYO 252 Istana Permata Ngagel
              10.0
              Exceptional
              Ramon from Indonesia
              Couple
              Stayed 1 night in August 2014

              Nice stay”

              Clean, tidy, nice

              Good place fir rest

              Reviewed October 24, 2014

              See room deals

              3.0
              meliani from Indonesia
              Solo traveler
              Stayed 1 night in February 2014

              Terrible Hotel”

              Bleak, dirty and terrible hotel

              This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.

              Reviewed February 24, 2014

              See room deals

              9.2
              Exceptional
              David from Indonesia
              Business traveler
              Standard Double Room
              Stayed 1 night in July 2019

              Exceptional”

              lumayan bagus

              Reviewed August 18, 2019

              See room deals

              Terima kasih atas penilaian positifnya, Semoga dapat segera menjadi tuan rumah :) Salam, Rehana!

              Responded August 19, 2019
              OYO 252 Istana Permata Ngagel
              5.0
              Vinia from Indonesia
              Family with young children
              Stayed 2 nights in October 2014

              Dissappoint !”

              Only the buffet breakfast is the good one

              Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)

              Reviewed October 20, 2014

              See room deals

              4.8
              Kholid from Indonesia
              Couple
              Standard Double Room
              Stayed 1 night in August 2019

              Bad shower room and dirty sheet”

              The water in the shower room is dripping slowly, I've complaint to the staff and they spontaneous said "I'ts always like this". I took shower forever. And the sheet is dirty. Not a recommended at all.

              Reviewed August 27, 2019

              See room deals

              Hi, Kholid ! We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Zara

              Responded August 28, 2019
              OYO 252 Istana Permata Ngagel
              3.2
              Tsz from Indonesia
              Group
              Standard Double Room
              Stayed 9 nights in July 2019

              The worst experience that I have ever try.”

              This hotel do not have any room service and room clean up. The facilities there are old and dirty. During our stay, we had changed to more than 4 room, due to the bad quality of room, for example, no water, no hot water, broken door lock.... There is poor hygiene problem. There are ants and even mice in our room. That is ridiculous.

              Reviewed July 25, 2019

              See room deals

              Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Charles

              Responded July 26, 2019
              OYO 252 Istana Permata Ngagel
              10.0
              Exceptional
              Sa'ban from Indonesia
              Couple
              Standard Double Room
              Stayed 1 night in March 2019

              Ok”

              Reviewed March 22, 2019

              See room deals

              Glad to see that you have rated us super, Sa'ban! Hope to serve you soon with an even more happening stay. Regards, Edward

              Responded March 23, 2019
              OYO 252 Istana Permata Ngagel
              12345
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