OYO 252 Istana Permata Ngagel
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum.
Car park
Free Wi-Fi in all rooms!
Sauna
Swimming Pool
Wi-Fi in public areas
Daily housekeeping
Smoke-free property
Not worth it”
Paid the 150k room. The water heater didn’t work. The AC had no remote control, albeit it worked. The room looked like it came out of a horror film
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Acceptable”
The room is spacious, yet the facility is not well maintained. The AC is not cool enough and can't be set to be cooler. Some of the lamps are dead and not all of them can be replaced when I asked to. Some part of the wall is moldy and damp. The bed and pillows smell bad and also damp. And my friend's room has trouble with its flusher.
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Hi, Felicia! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Nur
Horrible rooms, stinky, no remote controler from TV and AC, bugs ”
I know it’s a cheap hotel, but after 3 times of changing rooms because no remote controll either for AC or TV or even no electricity in the room. The last room they gave me, broken AC and lights during the night and bugs in the bathroom... how they can offer rooms like that???
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Hi, Milos! We are sorry for the inconvenience you had. Rest be assured, we will surely look into this matter to ensure it does not repeat. We would like to thank you for sharing this experience with us it surely helps for improvements. Regards, Barbara
Very bad. Not recommended.”
Rat found inside the room. Door knob spoiled.
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We are sorry for the inconvenience caused to you, Soong! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Nur
Good Enough to Stay”
Location is good, near center of Surabaya. Need to improve about cleaness. Huge room and is good overall.
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Hi, Rosi! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta
Excellent”
Nothing special, decent price yet the cleanliness is questionable
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Hi Oktavia ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Zara
besih,nyaman,harga terjangkau,nyaman”
bersih..nyaman...harga terjangkau..sunyi...enak buat liburan atau yg ingin ber istrhat dengan santai
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Senang mendengar ini, Emy! Akan sangat bagus jika Anda bisa menyebarkan berita di kalangan Anda. Semoga harimu menyenangkan :) Salam, Joey
Exceptional”
good location, recommended for stay, staff helpful, nice !!!
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Hi David ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ravneet
Body soap n shampoo”
There's less body soap n shampoo
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Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Joey
value for money”
all good, need more touch up
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Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.
Interior hotel should be renovation ”
Lobby room is hot, AC bed room not cool, room not clean, water heater good, tv OK
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Hi, Dince! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta
Poor.....”
Actually I must stayed for 3 night, but I cancelled my last day. They didn’t cleaned my room. I left my snack at room. It still closed & banded. The rat come in the room & makes a big hole at the plastic wrap. The bathroom floor wasn’t good. So the water not flow at the hole. It make water float around. The room was smelling with cigarette. The wall, curtain & bed sheets were dirty. The corridor between lift & room rather dark & clumsy. The cheapest prices make any ‘kind’ of people come. It’s not good to bring your family & children. I really scared if I must stay there alone.
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Hi, Bramesthisari! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Winisha!
cheap but bad. Your sleep worth more.”
Pick it bcos it’s dirt cheap for a night. Well it’s cheap for a reason. (Murah koq minta selamat). The parking space is confusing, people yelling at me at night for parking in wrong place. No parking Security guard. The room is recently renovated and pretty good but the floor is not swept clean. Shower is good, nice toilet but little dirty (cigarette ash on the toilet). hair on shower sink. AND the WORST of all the AC is hot. first it’s pretty cool, but at 3am i wake up sweating. the Air Con is turning hot and i can’t sleep. it’s like a sauna. Try to change to a cooler room but the guard say it’s full. Try to make the AC cool again by remote but it’s not working. It’s so hot, i decide to check out immediately at 5am. My sleeping time is worth more than a cheap hotel.
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Hi, Steven! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Prahlad
Nice stay”
Good place fir rest
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Terrible Hotel”
This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.
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Exceptional”
lumayan bagus
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Terima kasih atas penilaian positifnya, Semoga dapat segera menjadi tuan rumah :) Salam, Rehana!
Dissappoint !”
Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)
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Bad shower room and dirty sheet”
The water in the shower room is dripping slowly, I've complaint to the staff and they spontaneous said "I'ts always like this". I took shower forever. And the sheet is dirty. Not a recommended at all.
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Hi, Kholid ! We sincerely apologize for the trouble caused. We would like to thank you for sharing such an important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Zara
The worst experience that I have ever try.”
This hotel do not have any room service and room clean up. The facilities there are old and dirty. During our stay, we had changed to more than 4 room, due to the bad quality of room, for example, no water, no hot water, broken door lock.... There is poor hygiene problem. There are ants and even mice in our room. That is ridiculous.
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Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Charles
Ok”
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Glad to see that you have rated us super, Sa'ban! Hope to serve you soon with an even more happening stay. Regards, Edward