Hotel Service Good but OYO Management Not Helpful”

I reached de hotel at 230am from a long drive from KL, when reached de hotel, the counter informed me that my Agoda booking is not in de system, cannot check-in. I have called Agoda, then Agoda asked call OYO Management, after that OYO Management ask call back to Agoda to confirm and due to de hotel room fully book, OYO Management ask me ask Agoda to arrange me to another hotel, when I called Agoda to explained to them that time already 330am, why de arrangement still cannot solve, the best part is Agoda's customer services - Ms Rhea said she cannot help, ask me to refund and find myself de hotel, I strongly unstratified that I received this kind of "Customer Services" from Agoda & OYO Management. Finally, I need to appreciate the Front Desk people to help me solve it by requested me to copy them de Confirmation Letter, they will manually key into their system and allow me to check into de hotel, thus, I need thanks to the hotel front desk but not the OYO Management, thanks

Enjoyable relaxing stay”

Clean hotel, comfortable bed and friendly staffs. There is a security guard on watch at night so you feel safe. There is a yummy nasi padang restaurant infront of the hotel.Staff were very helpful. We accidentally left our i pad charger and only realized when we arrived home in Kedah. I called the hotel and staff named Fiza helped me to courier the charger for free! Thank you Fiza and fern lodge! Will come again whenever in JB.

nice hotel”

This hotel is good for me. fast check in check out. service is good. location ok because nothing much at skudai. we stay here very short time. but i would recommend for skudai budget hotel.

Nice”

Got a corner room with windows facing front. A little noise from the road but overall okay. Rooms with window is bigger than normal ones. Comfort stay.

Noisy room”

This accommodation is located in a shop area and is very near to a busy road, can say is a highway, you can hear many vehicle passing all the time I stay here for 2 nights, the 1st night was worse, start on 11pm something, there were much noise outside my room, got few man laughing, yelling and talking and some women voice too, until 1am something, i felt terrible and horrible in the same time with my wife I could hear the door opening very clear, like opening my room door, it actually from the room beside my room, can say much sound can hear from outside like beside a thin barrier Upon checking-in also got trouble, the receptionist seem doubt about my booking and talk very long time with his boss in the phone And finally the receptionist let me know the problem is their system record, my name got one alphabet different from my original booking and i talked to his boss too in the phone and his boss seem do not believe my booking even i show his staff my original booking from Agoda, also ask them to verified my booking numbers Then i ask back his staff also the boss, if their system record is same to my booking, i ask if they got my booking from Agoda, also if their system record was manual key in, they just cannot answer me and in the end they give me the key In the end, the staff apology to me and told me, actually got other staff in the morning key in the info in the morning and when shift change he left without telling them any other info

Decent stay, but out of the way”

Hard to get to if you don't drive, and it's quite secluded. The presence of the security guard eased my mind a little. I can imagine some finding it hard to sleep with all the vehicular sounds from the busy expressway, thankfully my family consists of heavy sleepers. The clean room helped make the stay more enjoyable, but the lack of clear TV reception turned the big TV into a 3D painting. Have stayed in better shop house hotels before, but I won't rule out returning in the future if others aren't available.

Affordable, clean and comfort”

Pros - Good location with restaurant, 99speedmart, petrol station (ATM) nearby. Room and toilet is clean, cold air con and strong water pump for shower. Cons - the soundproof is pretty bad, I woke up cause the rain and wind is so loud in the morning. Nevertheless, I'm willing to come back for second stay.

Good service”

value for money worth the price, location near senai, cleanlines very good, friendly staff, facilities very good

Cheap hotel for short stay”

Good hotel that nearby to laundry shop...Overall hotel room is nice and air-cond is cold enough...Just the toilet alittle bit 'romantic' due to light source not really too bright enough...But is a good hotel for short stay and well maintainence...

Excellent”

Worth staying.. Staffs was very friendly and the room was clean and facilities were really good.

Budget Hotel close to major attraction”

This budget hotel located near sri puteri bus station... It is good if you want to stay if you come from KL by bus..Just walk in around 5 minute from bus station to hotel..It is also close to UTM..

Afffordable price”

Affordable price for room and clean in the room. Recommended.

Dirty, Hot and Stuffy”

Bad. The location of The Fern Lodge is good for me to travel to my destination as it is quite near to the place but unfortunately, other than the location, there is nothing else good about this hotel. The hotel is huge but however the air cond in the room doesnt seem to be able to cope with the space in the room as it was very stuffy and hot.

Good”

Normal budget hotel for short stay. The rooms are not really soundproof, you can even hear people nextdoor showering and talking. From the outside, you can hear what's the people inside the room is discussing about. Really not suitable for private getaway. Receptionist staff is not really helpful, other staffs (guard, cleaning lady) are helpful.

good hotel”

near to food areas, which located at backside of hotel. but sometimes is very noise and can hear people talking.

Worth the budget”

Simple and nice. Clean and cosy, found a baby cockroach but room considered clean. Facilities okay, guard at night. Noisy during night when staff clean room.

Value for money, location, facilities ”

I can't complain more. This place is amazing. I was with my friend, we had training in NIOSH. We booked for double standard room (I think). So affordable, rm70/night. Highly recommended

Affordable”

Pro: Affordable,cheap place,so big cons: Periodic Air Condition make the room less cooler and sometimes i need to wakeup to just on back aircond

Ok Ok”

Just as what i expected from a budget hotel. It was quite far from the town area so prepare extra money for the cab fare back and forth the vicinity.

Nice, clean and spacious room.”

Just stayed for a night. Check in late at night and check out the next morning. Check in is fast and efficient. Staff were friendly. Room are spacious and bed comfy. Check out early next day. There are some small eateries around and were surprisingly good. Will recommend to stay there again.