OZO Kandy Hotel
OZO Kandy Hotel
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10.0
Exceptional

"Excellent breakfast choices."

Carol

|

April 10, 2018

Sleep King - Guestroom OZO Kandy Hotel
Sleep King - Guestroom
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Lobby OZO Kandy Hotel
Lobby
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Lobby OZO Kandy Hotel
Lobby
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Interior view OZO Kandy Hotel
Interior view
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See map OZO Kandy Hotel
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Excellent
Location
8.5
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What guests are saying:
Hotel approach road is too narrow.
Venkateswara from India
Couple
Located near the lake and closer to points of interest. Good breakfast. Room is too small and compact. Good plush interior though.
Mohammed from Sri Lanka
Family with young children
Great Hotel very Clean !
hermawan from Indonesia
Family with teens
Very good and conveniently located near lake walk and easy walk to Town center.
Samantha from United States
Couple
Excellent breakfast choices. The room is large and clean. Recommend
Carol from Hong Kong
Couple
Upon arrival we were upgraded to a nicer room because one was available. The service was fabulous. Everyone was welcoming and helpful. Buffett was top notch. Rooftop bar and pool were a great place to hang out at the end of the day. Highly recommend!
Cara from United States
Family with teens
best place in kabdy
MASSIMO from Italy
Couple
Was really perfect stay. The hotel is on the hillside and has a whole Kandy Lake view at its roof top. Buffet Breakfast was nice and staffs were very friendly and helpful.
Ying from China
Group
Nice modern and chic Hotel in Kandy.
Chian from Singapore
Couple
Lovely, clean and modern rooms.location was close to Kandy Lake with lovely views.
Melissa from Qatar
Family with young children
Excellent
From 479 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.9
Recommended by 87% of guests
Value for money8.1
Distance to city center9 km
Location rating8.5
Nearest airportBandaranaike International Airport (CMB)
Distance to airport84.7 km
  • Airport transfer

  • Located in heart of Kandy

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.8
Excellent
Room comfort & quality
8 travelers are looking at this property right nowBook now before it's too late!
Dream Lake King Room
Dream Lake King Room
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 1 double bed
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Dream Lake Twin Room
Dream Lake Twin Room
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 2 single beds
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OZO Suite
OZO Suite
...
  • Room size: 41 m²/441 ft²
  • Balcony/terrace
  • 1 double bed
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Sleep King
Sleep King
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
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Dream King
Dream King
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
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Dream Twin
Dream Twin
...
  • Room size: 29 m²/312 ft²
  • Shower
  • 2 single beds
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Sleep Twin Room
Sleep Twin Room
...
  • Room size: 29 m²/312 ft²
  • Non-smoking
  • 2 single beds
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Double room - De Luxe
Double room - De Luxe
...
  • Shower
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Superior Double
Superior Double
...
  • Shower
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Deluxe Double
Deluxe Double
...
  • Shower
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What people love about the property

  • 8.8
    Excellent

    "Hotel staff provided excellent service."

    YAOJING

    |

    February 17, 2018

  • 10.0
    Exceptional

    "Ideal to get to town and attractions"

    Mansukh

    |

    February 9, 2018

  • 10.0
    Exceptional

    "Very impressed with the staff."

    Chantal

    |

    February 6, 2018

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More about OZO Kandy Hotel

More about OZO Kandy Hotel

9.2
Exceptional

"Very cozy rooms"

Rokiah

|

February 19, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

10.0
Exceptional

"Nice modern and chic Hotel in Kandy."

Chian W.

|

March 10, 2018

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (479)Booking.com Reviews (1617)
8.5
/
10
Cleanliness8.9
Facilities8.3
Location8.5
Room comfort and quality8.8
Service8.5
Value for money8.1
Provided by verified guests of Agoda
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All guests (479)
All room types
Showing 322 verified guest comments
12345
10.0
Exceptional
zhaoda from China
Couple
Dream Lake King Room
Stayed 1 night in September 2018
Nice place,kinda modern hotel”
Very nice and comfortable stay. Near by the Kandy lake and the temple...talking about the service,the staff there are very nice and sweet,easy to contact.especially Nimesha,Kasun and Prageeth(hope not spell in wrong way.lol),they offered us very proactive service....very lovely.Thanks a lot.
Reviewed September 29, 2018
Dear Zhaoda, Thank you very much for sharing your experience at Ozo Kandy, great to see that you have enjoyed your visit and really look forward to have you back in near future Regards Monty Ariyaratne
Responded October 01, 2018
OZO Kandy Hotel
9.6
Exceptional
xenia from Spain
Family with young children
Sleep King
Stayed 2 nights in September 2018
Nice facilities and lovely service”
The facilities are really good specially the roof pool. We did a Yoga Class early in the morning and then a training in the gym area. The buffet has a lot of variety and all the food was really tasty. Special thanks for the service, because we travel with a baby and all of them were really kind and lilekable with her
Reviewed September 25, 2018
Dear Xenia, Thank you very much for your excellent review,trust you had comfortable and enjoyable stay at Ozo Kandy, hope you would continue to patronize us in future Regards Monty Ariyaratne Manager Ozo kandy
Responded September 26, 2018
OZO Kandy Hotel
10.0
Exceptional
Ishan from Canada
Business traveler
Sleep King
Stayed 5 nights in August 2018
One of the best hotels for business travellers”
I arrived at the hotel early in the morning after a 30 hour flight. Although the check-in time was in the afternoon, the staff had checked me in when I returned from breakfast. The room is new, cozy and clean. The breakfast spread is excellent. The travel desk organized my daily travel needs for 6 days without with precision. The room service was good. I couldn't ask for more from a business hotel.
Reviewed September 19, 2018
Dear Ishan, Thank you very much for taking time to respond to the survey, we are delighted that your stay was comfortable and rewarding at Ozo kandy, and trust you would continue to visit us in future. Regards Monty Ariyaratne Manager Ozo Kandy
Responded September 19, 2018
OZO Kandy Hotel
9.2
Exceptional
Claire from United States
Couple
Dream Lake King Room
Stayed 2 nights in October 2018
Late October Visit to Kandy and Nuwara Eliya”
OZO is large and modern. Staff was welcoming and the breakfast offerings were extensive and international in scope. We opted for a room overlooking the lake which was beautiful and we enjoyed a lovely dinner in the rooftop bar/restaurant. We had previously stayed in lovely, but more traditional, lodgings in both Unawatuna and Colombo. At this point in our trip we were ready for the modern hotel and amenities we found at OZO. Extremely clean and well appointed room and hotel. One consideration however, is the location relative to downtown sightseeing in Kandy. We had a car and driver. However, older visitors on foot, may want to choose a more centrally located hotel such as the Queens Hotel.
Reviewed November 02, 2018
Dear Claire, Thank you very much for taking time to share your experience at Ozo Kandy we are delighted that we were able to exceed your expectation,trust in the back of great experience you would want to visit us real soon, Regards Monty Ariyaratne Manager Ozo Kandy
Responded November 07, 2018
OZO Kandy Hotel
6.0
patrice from India
Couple
Dream King
Stayed 3 nights in September 2018
Mahesh, Tarangui, Umesha, Bhagya and Sanka at the front desk simple made our stay!”
My husband has got so sick with Kanfy pollution as Ozo is a city hotel that we has to cancel our second stay there and Tarangui, Mahesh, Bhagya, Sanka and Umesha have simply made our stay as they agreed to refund us I spite of a non-refundable stay due to my husband's extremely dangerously poor health. We're forever grateful to all of you at the restaurant (Ajith, Amalia, Deshmukha(?) managers and Sarudin(?), Lasantha(?), Nisa(?, sorry forgot all the names spellings...)and especially at the front desk for making our stay as comfortable as possible regarding the conditions and Miss Tarangi and Mahesh should definitely get a well-deserved promotio for their outstanding service! We feel so blessed to have stayed at this hotel only to meet these souls who have agreed to refund us to simply save my husband's life!!!!!
Reviewed October 06, 2018
Dear Patrice, Thank you very much for your review and ratings, extremely happy that we were able to solve all your problems to the entire satisfaction, it also give me great pleasure to know most of my team members have executed their job role with a lots of passion and heart. we greatly appreciate your recommendation and trust your husband has recovered and in good health Regards Monty Ariyaratne Manager Ozo kandy
Responded October 13, 2018
OZO Kandy Hotel
7.2
Very good
Steven from United Kingdom
Couple
Dream Twin
Stayed 3 nights in September 2018
Good choice to explore Kandy”
Modern hotel on lakeside walking distance to town and temple. Good food choices, rooftop bar and small pool. Car for long excursions eg. Sigiriya, tuk tuks outside for short one eg botanic gardeens.
Reviewed October 05, 2018
Dear Steven, Thank you very much for taking time to respond to the survey,we are delighted that your stay at Ozo kandy was comfortable and enjoyable,trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo Kandy
Responded October 05, 2018
OZO Kandy Hotel
6.8
Good
patrice from India
Couple
Sleep Twin Room
Stayed 4 nights in September 2018
Miss Tarangi has once again made our stay ”
The front desk manager miss Tarangi has once again simply made our stay as she’s the little bee flying to every department and making sure everything is going on well for us. We feel blessed to be taken care of in such a human and personal way, whether it be communicating to all the different chefs and restaurant managers at different shifts about my dietary requirements, looking for medicine into her own bag to save my husband’s late night asthma attack, sending a car to get probiotics, trying to find an emergency taxi with her own phone and her own app, trying to unblock our email ids due to location ip addresses change, she is just incredible! We wonder how she can shower us with the perfect amount of courtesy, politeness, genuine kindness of the heart and sheer efficiency, all of this with an always relaxed smile! That’s why we keep coming back here as we feel so comforted in her good hands. How can she be like this with all guests balancing the perfect amount of privacy and professionalism, all this it looks with effortless grace?.. We’re so grateful for our stay that couldn’t be improved upon thanks to her, Ajith manager and Kasun at the restaurant, Sanka, Bhagya and Umesha at the front desk, and Indika at the pool bar. Thank you so much everyone! With all our gratitude, ShivaShakti 🙏💗
Reviewed September 25, 2018
Dear ShivaShakti, Thank you very much for taking time to share your experience at Ozo kandy, great to hear all your needs were duly attended by our team headed by Tarangi, hope you would continue to patronize us in future Regards Monty Ariyaratne Manager Ozo Kandy
Responded September 26, 2018
OZO Kandy Hotel
6.8
Good
patrice from India
Couple
Dream King
Stayed 4 nights in September 2017
Tharangi front desk manager has been our angel ”
Miss Tarangi simply made our stay! From trying her level best to accommodate our needs, whether it be briefing the chefs to customise my food according to my Ayurvedic treatment, finding a taxi on her personal phone app to avoid extra cost from the hotel, upgrading us for free, briefing her own front desk staff (Sanka, Bhagya, Umesha, have been amazing too), even sending the hotel car to get medicine for my husband as he was not well! We thank you everyone but above all Miss Tarangi as she has been our angel. With all our gratitude, ShivaShakti 🙏💗
Reviewed September 25, 2018
Dear ShivaShakti, Thank you very much for taking time to share your experience at Ozo kandy, great to hear all your needs were provided with a smile by my front office manager, and would love to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy
Responded September 26, 2018
OZO Kandy Hotel
8.8
Excellent
Alan from United Kingdom
Couple
Sleep Room
Stayed 2 nights in September 2018
A good night’s sleep ”
We arrived here after a 15 hour flight and 4 hour bus journey. The hotel itself is nestled on Kandy Lake away from the hustle and bustle of the city. Although it is quite a far walk away from any food and the main road it is situated on is packed with traffic. It’s very modern (although this means that it doesn’t really feel like you are in Sri Lanka) but the rooms and facilities are very good including a rooftop pool. All staff were extremely attentive and organised takeaway breakfasts for our day trip to Sigiriya and Dambulla. Overall a good stay and an extremely comfortable bed. Would recommend if you need to catch a solid night’s sleep.
Reviewed September 24, 2018
Dear Alan, Thank you very much for your wonderful review,trust you have enjoyed the visit to Ozo Kandy, while appreciating your recommendation we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy
Responded September 26, 2018
OZO Kandy Hotel
9.6
Exceptional
Hariaran from Malaysia
Couple
Sleep King
Stayed 2 nights in June 2018
Amazing Staff”
Stayed at OZO for 2 days as it was our base while traveling to places around Kandy. Our rooms faced the hills and it was just a stones throw from the lake. Room was comfortable and had all the necessities a traveler would need. All the staff were very friendly and helpful. Special mention however, to restaurant staff Sandaruman who was very accomodation , both during our dinner and breakfast and Chef Soorasena who cooked the best black pepper fish curry this side of the world. His dish brought back memories of my late mother-in-law's fish curry. All in all a wonderful place to stay.
Reviewed June 15, 2018
Dear Hariaran Thank you very much for sharing your experience at Ozo kandy,great to see that you have enjoyed your stay while going down the memory lane with Chef Soori's dishes, we really look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo Kandy
Responded June 16, 2018
OZO Kandy Hotel
8.4
Excellent
daniel from Philippines
Couple
Dream King
Stayed 2 nights in March 2018
Great modern city hotel”
The hotel is located within a short walk from the city center and the sacred temple. All staff was very friendly specially Prabath who welcomed us and upgraded our room to nice 4th floor lake view. We specially enjoyed the rooftop bar vibes and night view!
Reviewed April 01, 2018
Dear Daniel Thank you for sharing your experience and great to see that you have had a comfortable stay with us special mention on the staff member is duly noted and shared trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo kandy
Responded April 10, 2018
OZO Kandy Hotel
8.4
Excellent
Garrison from United States
Couple
Sleep Twin Room
Stayed 1 night in January 2018
Finally a clean hotel in Kandy”
We booked at Helga's Folly which was filthy - we walked out and went around town looking for another hotel at 8 pm at night. The Ozo was the 5th hotel we visited - absolutely a relief. Great rooftop bar to drink away my shattered nerves. clean room, clean bed linens - everything works...
Reviewed January 08, 2018
10.0
Exceptional
Murray from New Zealand
Business traveler
Sleep Twin Room
Stayed 10 nights in August 2018
Exceptional”
The staff at OZO were always friendly and accommodating. They did everything in their power to ensure I had a perfect stay in Kandy. The location by the Kandy lake made it easy to get to work or walk in to the central city.
Reviewed August 23, 2018
Dear Murray, Thank you very much for taking time to share your experience, we are extremely happy that your stay was comfortable and enjoyable at Ozo Kandy, look forward to seeing you in near future. Regards Monty Ariyaratne Manager Ozo Kandy
Responded August 23, 2018
OZO Kandy Hotel
6.8
Good
Chun from Hong Kong
Couple
Sleep Twin Room
Stayed 2 nights in July 2018
Near Kandy Lake + Temple of the tooth”
Pretty good location. Walking distance to Temple of the tooth. We spent some time at the rooftop bar. Food (rooftop bar + room service) was decent and staff were friendly. I suffered from diarrhea and the bar staff gave me a shot of lime juice mixed with soy sauce and I felt so much better the next day. The gym is quite small but sufficient for a quick workout. There's always tuk tuk outside the hotel but we rely on the apps "pick me" all the time. Breakfast is a bit disappointing but overall it was a good stay.
Reviewed August 06, 2018
Dear Chun Thank you very much for your detailed review great to see that you have enjoyed the visit your comment on the breakfast is noted and shared with concern teams to improve on and we reallylook forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy
Responded August 10, 2018
OZO Kandy Hotel
9.2
Exceptional
Nicholas from United Kingdom
Couple
Dream King
Stayed 1 night in August 2018
Very good hotel ... just not the easiest to get to although the station is pretty close”
Expect to pay 500LKR for a taxi (with bags) from station to hotel. It’s pricey compared to even Colombo, but when you’re a tourist its a case of ‘take one for Scotland’ , if you’re from north of Hadrian’s Wall
Reviewed August 04, 2018
Dear Nicholas, Thank you very much for your review trust you have enjoyed the visit to Ozo Kandy, look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy
Responded August 10, 2018
OZO Kandy Hotel
10.0
Exceptional
Cara from United States
Family with teens
Sleep King
Stayed 2 nights in June 2018
Excellent”
Upon arrival we were upgraded to a nicer room because one was available. The service was fabulous. Everyone was welcoming and helpful. Buffett was top notch. Rooftop bar and pool were a great place to hang out at the end of the day. Highly recommend!
Reviewed July 12, 2018
Dear Cara, Thank you very for taking time to share your experience and we are extremely happy that you had a pleasant stay at Ozo Kandy, really look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo Kandy
Responded July 13, 2018
OZO Kandy Hotel
6.0
Anne from Malaysia
Business traveler
Dream King
Stayed 2 nights in June 2018
Very Disappointed with Customer Service”
I have been to a number of OZO hotels and OZO Kandy staff have the worst customer service to offer. We were there and in group and we had done our booking individually but each of us got different treatment from the staff. They seem very biased towards various customers. Very biased towards Asians but mega friendly towards westerners although we paid equal for the service. Sad!!!
Reviewed June 30, 2018
Dear Anne, Thank you very much for taking time to share your experience at the hotel, we are deeply sadden that your stay wasn't up to your expectation specially on the remarks that staff has been biased, it is something we do not want to portray to our valued guest hence i would like you to share more details in to the experience so that i could thoroughly investigate to avoid such situation in the future, please accept my sincere apology on behalf of the management and look forward to hear from you soon Regards Monty Ariyaratne Manager Ozo Kandy
Responded July 02, 2018
OZO Kandy Hotel
10.0
Exceptional
Ying from Singapore
Group
Dream Lake Twin Room
Stayed 2 nights in June 2018
Great location, excellent rooms and amentities ”
Located just a stone throw from Kandy lake. However do note that from the main road to the hotel is sloped roads. Rooms were clean and comfortable, view of Kandy lake from the balcony. Roof top pool was small but nice. Buffet Breakfast was excellent! Must try their hoppers and curries!
Reviewed June 26, 2018
Dear Ying Thank you very much for sharing your experience at Ozo kandy, great to see that you have enjoyed the stay greatly appreciate your recommendation on food and beverage offerings,really look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo Kandy
Responded June 26, 2018
OZO Kandy Hotel
10.0
Exceptional
Paul from Australia
Couple
Sleep King
Stayed 1 night in June 2018
Modern hotel”
We only had one night at the Ozo and it didn't disappoint. It was clea, modern and had everything we needed for our short stay. Bed firm and pillows soft. Big screen tv with cable channels and Internet good. Didn't have time to see the pool on the roof or have a meal other than breakfast which was varied and plentiful with the usual stuff plus egg hoppers and curry. Staff lovely.
Reviewed June 18, 2018
Dear Paul Thank you very much for sharing your experience and great to hear that you have enjoyed fully your short stay look forward to have you for a extended stay in future Regards Monty Ariyaratne Manager Ozo Kandy
Responded June 19, 2018
OZO Kandy Hotel
10.0
Exceptional
Georgina from Kuwait
Solo traveler
Dream Lake King Room
Stayed 5 nights in October 2018
Location Location Location”
A short walk to the lake which leads to all the sights.
Reviewed October 30, 2018
12345
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OZO Kandy Hotel
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  • Excellent location
  • Kandy Railway Station is within 1.32 km