OZO Kandy Hotel

Very nice and comfortable stay. Near by the Kandy lake and the temple...talking about the service,the staff there are very nice and sweet,easy to contact.especially Nimesha,Kasun and Prageeth(hope not spell in wrong way.lol),they offered us very proactive service....very lovely.Thanks a lot.

The facilities are really good specially the roof pool. We did a Yoga Class early in the morning and then a training in the gym area. The buffet has a lot of variety and all the food was really tasty. Special thanks for the service, because we travel with a baby and all of them were really kind and lilekable with her

I arrived at the hotel early in the morning after a 30 hour flight. Although the check-in time was in the afternoon, the staff had checked me in when I returned from breakfast. The room is new, cozy and clean. The breakfast spread is excellent. The travel desk organized my daily travel needs for 6 days without with precision. The room service was good. I couldn't ask for more from a business hotel.

OZO is large and modern. Staff was welcoming and the breakfast offerings were extensive and international in scope. We opted for a room overlooking the lake which was beautiful and we enjoyed a lovely dinner in the rooftop bar/restaurant. We had previously stayed in lovely, but more traditional, lodgings in both Unawatuna and Colombo. At this point in our trip we were ready for the modern hotel and amenities we found at OZO. Extremely clean and well appointed room and hotel. One consideration however, is the location relative to downtown sightseeing in Kandy. We had a car and driver. However, older visitors on foot, may want to choose a more centrally located hotel such as the Queens Hotel.

My husband has got so sick with Kanfy pollution as Ozo is a city hotel that we has to cancel our second stay there and Tarangui, Mahesh, Bhagya, Sanka and Umesha have simply made our stay as they agreed to refund us I spite of a non-refundable stay due to my husband's extremely dangerously poor health. We're forever grateful to all of you at the restaurant (Ajith, Amalia, Deshmukha(?) managers and Sarudin(?), Lasantha(?), Nisa(?, sorry forgot all the names spellings...)and especially at the front desk for making our stay as comfortable as possible regarding the conditions and Miss Tarangi and Mahesh should definitely get a well-deserved promotio for their outstanding service! We feel so blessed to have stayed at this hotel only to meet these souls who have agreed to refund us to simply save my husband's life!!!!!

Modern hotel on lakeside walking distance to town and temple. Good food choices, rooftop bar and small pool. Car for long excursions eg. Sigiriya, tuk tuks outside for short one eg botanic gardeens.

The front desk manager miss Tarangi has once again simply made our stay as she’s the little bee flying to every department and making sure everything is going on well for us. We feel blessed to be taken care of in such a human and personal way, whether it be communicating to all the different chefs and restaurant managers at different shifts about my dietary requirements, looking for medicine into her own bag to save my husband’s late night asthma attack, sending a car to get probiotics, trying to find an emergency taxi with her own phone and her own app, trying to unblock our email ids due to location ip addresses change, she is just incredible! We wonder how she can shower us with the perfect amount of courtesy, politeness, genuine kindness of the heart and sheer efficiency, all of this with an always relaxed smile! That’s why we keep coming back here as we feel so comforted in her good hands. How can she be like this with all guests balancing the perfect amount of privacy and professionalism, all this it looks with effortless grace?.. We’re so grateful for our stay that couldn’t be improved upon thanks to her, Ajith manager and Kasun at the restaurant, Sanka, Bhagya and Umesha at the front desk, and Indika at the pool bar. Thank you so much everyone! With all our gratitude, ShivaShakti 🙏💗

Miss Tarangi simply made our stay! From trying her level best to accommodate our needs, whether it be briefing the chefs to customise my food according to my Ayurvedic treatment, finding a taxi on her personal phone app to avoid extra cost from the hotel, upgrading us for free, briefing her own front desk staff (Sanka, Bhagya, Umesha, have been amazing too), even sending the hotel car to get medicine for my husband as he was not well! We thank you everyone but above all Miss Tarangi as she has been our angel. With all our gratitude, ShivaShakti 🙏💗

We arrived here after a 15 hour flight and 4 hour bus journey. The hotel itself is nestled on Kandy Lake away from the hustle and bustle of the city. Although it is quite a far walk away from any food and the main road it is situated on is packed with traffic. It’s very modern (although this means that it doesn’t really feel like you are in Sri Lanka) but the rooms and facilities are very good including a rooftop pool. All staff were extremely attentive and organised takeaway breakfasts for our day trip to Sigiriya and Dambulla. Overall a good stay and an extremely comfortable bed. Would recommend if you need to catch a solid night’s sleep.

Stayed at OZO for 2 days as it was our base while traveling to places around Kandy. Our rooms faced the hills and it was just a stones throw from the lake. Room was comfortable and had all the necessities a traveler would need. All the staff were very friendly and helpful. Special mention however, to restaurant staff Sandaruman who was very accomodation , both during our dinner and breakfast and Chef Soorasena who cooked the best black pepper fish curry this side of the world. His dish brought back memories of my late mother-in-law's fish curry. All in all a wonderful place to stay.

The hotel is located within a short walk from the city center and the sacred temple. All staff was very friendly specially Prabath who welcomed us and upgraded our room to nice 4th floor lake view. We specially enjoyed the rooftop bar vibes and night view!

We booked at Helga's Folly which was filthy - we walked out and went around town looking for another hotel at 8 pm at night. The Ozo was the 5th hotel we visited - absolutely a relief. Great rooftop bar to drink away my shattered nerves. clean room, clean bed linens - everything works...

The staff at OZO were always friendly and accommodating. They did everything in their power to ensure I had a perfect stay in Kandy. The location by the Kandy lake made it easy to get to work or walk in to the central city.

Pretty good location. Walking distance to Temple of the tooth. We spent some time at the rooftop bar. Food (rooftop bar + room service) was decent and staff were friendly. I suffered from diarrhea and the bar staff gave me a shot of lime juice mixed with soy sauce and I felt so much better the next day. The gym is quite small but sufficient for a quick workout. There's always tuk tuk outside the hotel but we rely on the apps "pick me" all the time. Breakfast is a bit disappointing but overall it was a good stay.

Expect to pay 500LKR for a taxi (with bags) from station to hotel. It’s pricey compared to even Colombo, but when you’re a tourist its a case of ‘take one for Scotland’ , if you’re from north of Hadrian’s Wall

Upon arrival we were upgraded to a nicer room because one was available. The service was fabulous. Everyone was welcoming and helpful. Buffett was top notch. Rooftop bar and pool were a great place to hang out at the end of the day. Highly recommend!

I have been to a number of OZO hotels and OZO Kandy staff have the worst customer service to offer. We were there and in group and we had done our booking individually but each of us got different treatment from the staff. They seem very biased towards various customers. Very biased towards Asians but mega friendly towards westerners although we paid equal for the service. Sad!!!

Located just a stone throw from Kandy lake. However do note that from the main road to the hotel is sloped roads. Rooms were clean and comfortable, view of Kandy lake from the balcony. Roof top pool was small but nice. Buffet Breakfast was excellent! Must try their hoppers and curries!

We only had one night at the Ozo and it didn't disappoint. It was clea, modern and had everything we needed for our short stay. Bed firm and pillows soft. Big screen tv with cable channels and Internet good. Didn't have time to see the pool on the roof or have a meal other than breakfast which was varied and plentiful with the usual stuff plus egg hoppers and curry. Staff lovely.

A short walk to the lake which leads to all the sights.