Pacific Bay Hotel
Superior - Guestroom Pacific Bay Hotel
Lobby Pacific Bay Hotel
Lobby Pacific Bay Hotel
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6.3
Good
/10
(539 reviews)See what guests said
See map
7.5
Very good
Location rating score
Very good location - Inside city center
Parking
FREE
  • Acanta Mall20 m
  • Guam Regional Medical City180 m
  • DFS Galleria Guam430 m
  • The Plaza550 m
  • Underwater World630 m
  • Tumon Beach670 m
  • JP Super Store700 m
  • Ypao Beach Park710 m
  • Tarza Magical Adventure Zone and Water Park840 m
  • K Mart1.18 km
  • Pacific Bay Hotel

    1000 San Vitores Road Tumon, Tumon Bay, Guam, Guam, 96931 - See map
    "This place is in a great location within walking distance to the main downtown area."
    Ashley - October 1, 2018
    Good service
    6.8 rating for service
    Good comfort
    6.2 room quality and comfort
    • 430 meters to the beach

    • Sauna

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 51 times

    Property ranking|Compared to 141 Guam properties
    See all rankings
    Cheapest price score
    Location score
    7.5/10
    Room comfort score
    6.2/10
    Review score - United States
    6.8/10
    Better than
    98
    %
    of Guam properties
    Better than
    84
    %
    of Guam properties
    Better than
    82
    %
    of Guam properties
    Better than
    82
    %
    of Guam properties
    Value for money6.7
    Distance to city center1. Km
    Location rating7.5
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport1.9 km

    Rooms available at Pacific Bay Hotel

    Superior
    Superior
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 4 single beds
    Enter dates to see prices
    Triple
    Triple
    ...
    • Room size: 24 m²/258 ft²
    • City view
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Premium Room, 1 King Bed, Non Smoking
    Premium Room, 1 King Bed, Non Smoking
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Triple superior
    Triple superior
    ...
      Enter dates to see prices
      Family Room Superior
      Family Room Superior
      ...
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        Twin Standard
        Twin Standard
        ...
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          Superior 2 Beds
          Superior 2 Beds
          ...
            Enter dates to see prices
            Double Standard
            Double Standard
            ...
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              What people love about Pacific Bay Hotel

              • 4.4
                Review score
                Location

                "It has a spacious location."

                julie

                |

                May 26, 2016

              • 10.0
                Exceptional

                "Great and perfect."

                david

                |

                January 13, 2018

              • 8.0
                Very good
                Staff 

                "The room is clean and the staff does an amazing job."

                Ashley

                |

                October 1, 2018

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              More about Pacific Bay Hotel

              More about Pacific Bay Hotel

              7.6
              Very good

              "Spacious in a way for a group of 4."

              hiezel J.

              |

              January 8, 2019

              An overview

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              What they offer

              5.2
              Review score
              Staff 

              "The good part was the staff: very friendly and helpful."

              Wolfgang

              |

              January 4, 2017

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Reviews of Pacific Bay Hotel from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (539)Booking.com Reviews (440)
              Cleanliness5.5
              Facilities5.0
              Location7.5
              Room comfort and quality6.2
              Service6.8
              Value for money6.7
              Rating
              9+ Exceptional (28)
              8-9 Excellent (38)
              7-8 Very Good (78)
              6-7 Good (64)
              <6 Below Expectation (182)
              Time of the year
              Mar - May (76)
              Jun - Aug (105)
              Sep - Nov (81)
              Dec - Feb (128)
              All guests (539)
              All room types
              All languages

              Show reviews that mention 

              Showing 390 verified guest comments
              12345
              8.0
              Excellent
              Ashley from United States
              Solo traveler
              Superior
              Stayed 6 nights in September 2018

              Good value”

              This place is in a great location within walking distance to the main downtown area. You can rent a car, but parking can be tedious if the lot is full. You need to park on the street or in another lot which is not stated anywhere. The room is clean and the staff does an amazing job.. but this place needs some upgrades. You can see the painted walls with touch ups and the bathrooms with touch ups.. you can see the doors chipped or many other issues that show that this place needs to be refurbished. The elevator was not working, but the other one was even though it did not cause issues to get to the room. The card key was malfunctioning, but if you blew on it it would work again.

              Reviewed October 01, 2018
              8.0
              Excellent
              HENRICH from Philippines
              Couple
              Superior
              Stayed 6 nights in April 2014

              Relaxing Comfort”

              Location, Price and Friendly Staff

              Our stay was quite pleasant. The hotel is ideally located at the heart of Guam's tourist haven, Tumon Bay, with everything within walking distance to the restaurants, bars, SandCastle, Pleasure Island, DFS, ABC stores and the beach, which is around 5 minutes walk across the hotel. The Bus Stop is just outside the hotel... Wifi in the room, with mini ref...Spacious lobby... Friendly and Accommodating staff.

              Reviewed May 04, 2014
              8.7
              Excellent
              Kara from Philippines
              Solo traveler
              Stayed 7 nights in November 2013

              Clean, friendly staff, access and value for money”

              The location of the hotel is right in the center of the city. There is easy access to various restaurants and shopping centers. The bus stop is just outside the hotel so it's very easy to get around

              My stay was quite pleasant. Although the hotel is an older one, what it lacks in amenities and luxury is compensated by its friendly staff and location. It's the best place to stay for those with a tighter budget who would like to spend their time shopping and sight-seeing. I will definitely stay here again during my next visit to Guam.

              Reviewed November 24, 2013
              10.0
              Exceptional
              Bernadette from United States
              Couple
              Stayed 2 nights in October 2012

              Great location, spacious and clean room ”

              spacious room, clean room, friendly staff and hotel accesible to majos stores and supermarkets and within walking distance to affordable as well as exotic eateries and shopping mall, safe and well lighted and accessible to free transportation for major supermarkets like KMart, Guam Shopping Center and Macy's.

              We had a wonderful stay. The hotel contrary to reviews that I have read, the room in the hotel where we stayed is very clean and spacious. The beddings are very clean. The staff are friendly and accomodating and helpful. To top this all, the hotel is accessible to major supermarkets and malls. It's within walking distance to affordable eateries such as McDonald's and also to exotic restaurants such as the Korean Barbecue right in the hotel lobby and the Chinese all you can eat lunch and dinner next door. Free transportation is available to go to KMart, Guam Shopping Center (outlet stores) and Macy's. To top this all the hotel is quite big for the price that we paid. My husband and I are planning to stay at Pacific Bay Hotel again a month from now when we visit Guam for the Thanksgiving Sale at Macy's and KMart.

              Reviewed October 18, 2012
              6.8
              Good
              Jon from Guam
              Couple
              Superior
              Stayed 1 night in July 2019

              Good”

              It would be nice to have pool hours extebded. Guest only have access from 8am to 6pm.

              Reviewed July 17, 2019
              6.8
              Good
              KyungJun
              Family with young children
              Superior
              Stayed 1 night in May 2019

              Only Good thing of this Hotel is Price.”

              Water Drops in my room... -_-;;;;;; There is No hair drier, of course there is no WiFi... I recommend this hotel if only you need a room just for a sleep... Bed is Double size.. so you can sleep with your children. Employees are very kind and ready to help the passengers...

              Reviewed May 05, 2019
              5.2
              Miki from Netherlands
              Solo traveler
              Superior
              Stayed 1 night in January 2019

              Above average”

              I arrived late - just an overnight layover. When I opened the door, there was water on the floor, apparently a leak from an AC on the ceiling. I was extremely tired after a long flight but I had to wait for someone to clean it up. The hotel is old, so there were some holes and stains. You can hear quite a lot from the next rooms, especially water-related. Wifi is available only in the lobby area. It was only a 10-hour-stay so it did the job.

              Reviewed January 09, 2019
              7.6
              Very good
              hiezel from Philippines
              Group
              Family Room
              Stayed 3 nights in September 2018

              value for money”

              Guam is just a small island, you don't need lots of facilities and 5 star hotel while on tours. if you just need a place to sleep and leave your things go for this hotel. they don't serve breakfast but that is ok, there are some nearby to-go fastfood chains and family mart just outside the street. restaurants are just across the street and outside the building, so nothing to worry. We have a connecting room that has 4 beds and a bathroom. spacious in a way for a group of 4.

              Reviewed January 08, 2019
              8.4
              Excellent
              Star from United States
              Couple
              Superior
              Stayed 1 night in November 2018

              no.”

              the power went out. when it came back on, the ac didnt work. the phone lines and wifi was down. I was miserable and hot all night. never again. when I told them in the morning they were like sorry. oh ok thanks

              Reviewed November 12, 2018
              6.4
              Good
              Levi from United States
              Solo traveler
              Superior
              Stayed 2 nights in June 2018

              Good Value”

              Hotel is dated, 20+ years, old decor, definitely could be updated. Expect only basic amenities. Beds could be more comfortable, mattresses seem to be on the low end. Basic cable provided on in room tv, some rooms had flat screens, some had 13" tube tvs. Location is nice and near the beach, bars and shopping.

              Reviewed September 26, 2018
              4.8
              Larry from Guam
              Couple
              Superior
              Stayed 1 night in April 2019

              Acceptable”

              Honestly for the price I wasn't expecting much but I had hoped for a bed that was comfortable and it was truly like sleeping on a door with plastic over it. So waking up sore I was looking forward to a hot shower to find there was no hot water. With no ice on premises either this gets put on our we will never stay there again category. If there was an upside, it was clean and it had parking if not a little difficult to find initially.

              Reviewed April 15, 2019
              6.0
              Joseph
              Couple
              Superior
              Stayed 2 nights in March 2019

              Go elsewhere”

              It’s great for location in Tumon and one of the most affordable. Except it’s pretry terrible. AC goes out. Water goes out. Plastic sheets on the bed AND pillows. There is a ref, tub, and it’s close to restos. Still if you have a car I really recommend looking elsewhere.

              Reviewed March 28, 2019
              6.0
              Teresa from Philippines
              Solo traveler
              Superior
              Stayed 3 nights in March 2019

              no wifi. no hot water”

              the room and size of room was alright even if some amenities were not included. some disappointments were: wifi-wifi was paid for which i didnt mind but what was disappointing was the connection gets cut off in the middle of the night. reason given was that they were full. so if you are charging all your guests for wifi why dont you upgrade the speed of what you offer? hot water-no hot water. i was told somebody closed the valve. or i should run it for 5-10minutes. till they finally fixed it on my last day but still i should run the water for 10-15mins before using. really?

              Reviewed March 05, 2019
              5.2
              ANGELITO from Philippines
              Couple
              Superior
              Stayed 5 nights in January 2019

              If you only need a place to sleep and are not discerning, this hotel should be ok”

              Extremely awful facilities, you've been warned

              Reviewed March 08, 2019
              6.0
              Ying from Taiwan
              Solo traveler
              Superior
              Stayed 4 nights in February 2019

              Above average”

              Old, but good location. You can try this one if you want to save money and enjoy the tumor bay.

              Reviewed February 24, 2019
              8.0
              Excellent
              Daisy from Northern Mariana Islands
              Group
              Superior
              Stayed 5 nights in December 2018

              hard wood floors, comfy beds, big bathroom and daily cleaning makes this place so amazing. ”

              Walking distance to many great attractions and restaurants. exterior does need to be updated, building looking old and gloomy but rooms are comfy.

              Reviewed December 25, 2018
              8.4
              Excellent
              Ma. from Philippines
              Family with teens
              Superior
              Stayed 4 nights in September 2018

              Excellent”

              Filipino staff are so friendly <3

              Reviewed September 27, 2018
              5.2
              myungji from South Korea
              Solo traveler
              Superior
              Stayed 1 night in December 2017

              Very noise in the night/ all pay even hair dryer”

              I was staying here for short terms Place is very close from beach and shops. But i have to pay for 5usd for hair dry and it was deposit.I can not belive!! I paid room wifi for 5 usd. It wasnt connected very well...

              Reviewed January 01, 2018
              5.2
              Astranivari from Indonesia
              Couple
              Superior
              Stayed 4 nights in August 2017

              Dirty, Old room, safety is in question”

              we were having a very bad experience staying here. First, found myself woke up in the middle of the night because of noisy sound in the room, when I turned on lights, I saw 2 flying cockroaches in our room. killed them with sandals, put aside next to the bin. Next day, although we put the sign"clean up the room" on our door, the cockroaches bodies were still there!. Second, the room itself is not properly cleaned, you'll know the differences when you spent nights in so many different hotels. Then, on the last day of our stay, realize that lost one of my goods. Asked the receptionists, cleaning lady, nobody knows. Last one, They double charged my card, fortunately after days of back and forth email with both hotel staff & my bank, all things were settled.

              Reviewed September 14, 2017
              10.0
              Exceptional
              Maksudzhon from China
              Couple
              Superior
              Stayed 5 nights in February 2017

              It was a great experience to stay at Pacific Bay Hotel. Staff was helpful, location is just perfect ”

              Frankly speaking, you get what you pay for. It is very clean, staff is extremely helpful, location is perfect, 5mins away from the beach and lots of restaurants around. In overall it was pleasant stay. P.S. I want to personally thank receptionist called Edrea, who check us in and out!

              Reviewed February 14, 2017
              12345
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              • Very good location
              • Tumon Beach