Pacific Express Hotel Central Market

Pacific Express Hotel Central Market

Jalan Hang Kasturi, Chinatown, Kuala Lumpur, Malaysia, 50050
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Superior Room Pacific Express Hotel Central Market
Superior Room
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    Interior view Pacific Express Hotel Central Market
    Interior view Pacific Express Hotel Central Market
    Swimming pool Pacific Express Hotel Central Market
    Standard No Window Pacific Express Hotel Central Market
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     Pacific Express Hotel Central Market

    Guest reviews

    7.8
    Very good
    /10
    (2216 reviews)See what guests said
    8.4
    Excellent

    "Affordable price with good location."

    Fafa

    -

    October 7, 2018

    8.3
    Excellent room comfort and quality

    Property highlights

    • 310 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 8 hours ago
    Excellent
    Location
    8.6
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Gajah Gajah Gallery40 m
  • Gadis Manis120 m
  • Central Market140 m
  • Sin Sze Si Ya Temple150 m
  • Sze Ya Temple150 m
  • Junk Book Store160 m
  • Masjid Jamek230 m
  • National History Museum230 m
  • Sultan Abdul Samad Building230 m
  • Arch280 m
  • Fast facts about Pacific Express Hotel Central Market

    Value for money8.0
    Distance to city center4.6 km
    Location rating8.6
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport15.9 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Superior Room
    Superior Room
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 2 single beds or 1 double b...
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    Standard No Window
    Standard No Window
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 2 single beds or 1 double b...
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    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
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    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Shower
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    Standard
    Standard
    ...
    • Shower
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    Room ECONOMY - ROOM ONLY
    Room ECONOMY - ROOM ONLY
    ...
    • Shower
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    Pacific with Breakfast
    Pacific with Breakfast
    ...
    • Shower
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    Superior room (non refundable) (double/twin (2 pers) )
    Superior room (non refundable) (double/twin (2 pers) )
    ...
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      Standard Room No Window
      Standard Room No Window
      ...
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        Double deluxe (non refundable)
        Double deluxe (non refundable)
        ...
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          Have a question for Pacific Express Hotel Central Market?

          What people love about the property

          • 9.2
            Exceptional

            "Great & clean room."

            HAFIZUL

            |

            December 11, 2018

          • 9.2
            Exceptional

            "This hotel is located in the excellent site in the heart of central Kuala Lumpur, and close to many public attractions in the city centre."

            Yohanes N.

            |

            January 2, 2018

          • 10.0
            Exceptional

            "Staff were attentive, room was spacious, facilities were excellent."

            Caitlin

            |

            December 30, 2017

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          More about Pacific Express Hotel Central Market

          More about Pacific Express Hotel Central Market

          8.8
          Excellent

          "Pro : Nice pool"

          mohammad

          |

          December 14, 2018

          An overview

          Show less

          What they offer

          9.2
          Exceptional

          "Location is great for tourists."

          Ji Y.

          |

          January 10, 2019

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          Darabif
          340 m American
          Front Page Sports Bar & Grill
          1.0 km American, Bar, Pub
          Havana Club
          1.2 km American, Australian, Bar
          Asian cuisine
          Asian cuisine
          ARCH Cafe
          20 m Asian, Cafe, Malaysian
          Old Town White Coffee
          30 m Asian, Malaysian
          Ginger Restaurant
          120 m Asian, Malaysian, Thai
          Chinese cuisine
          Chinese cuisine
          Chinatown Heritage Cafe
          40 m Chinese, International
          Hong Ngek Restaurant 風月酒家
          280 m Chinese
          Madras Lane Yong Tau Foo
          300 m Chinese, Street food

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Real reviews from real guests

          Agoda Reviews (2216)Booking.com Reviews (2259)
          7.8
          /
          10
          Cleanliness7.6
          Facilities7.2
          Location8.6
          Room comfort and quality8.3
          Service7.6
          Value for money8.0
          Provided by verified guests of Agoda
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          All guests (2216)
          All room types

          Show reviews that mention 

          Showing 1546 verified guest comments
          12345
          8.0
          Excellent
          abdulah from France
          Solo traveler
          Standard No Window
          Stayed 1 night in February 2019
          Just fine and clean place at very good location”
          OK place with a swimming pool
          Reviewed February 20, 2019
          8.8
          Excellent
          mohammad from Malaysia
          Family with young children
          Standard No Window
          Stayed 2 nights in December 2018
          everything was okay.”
          Pro : Nice pool(rooftop) Have facilities water dispenser every floor. Sound proof room. Near to everything. Location good. Beside Central market, 300m from Petaling street. 400m from LRT pasar seni. Fast Check in and checkout. Housekeeping clean a room everyday. Morning u can find hawker stall nearest hotel. Nasi lemak. Con : Have free parking but u need to drive around of jalan lebuh pasar to enter a basement parking. Lack of room. Will stay again next time.
          Reviewed December 14, 2018
          Thank you for staying with us.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          8.0
          Excellent
          Kelvin from Malaysia
          Couple
          Standard
          Stayed 2 nights in November 2018
          Good location”
          Pros - good location, walking distance to petaling street(chinatown), pasar seni/pasar seni bus station,nice view from the roof top pool Cons - the carpet in the room was not clean (felt like sticky substance absorbed into the carpet), there were two treadmills in the gym but only one can be used, the cafeteria was quite small whereby during the breakfast, there was a group of tourists from China and the cafe was packed by them.not ,much variety of foods during breakfast.
          Reviewed December 01, 2018
          Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          9.6
          Exceptional
          ian from Philippines
          Couple
          Standard No Window
          Stayed 3 nights in January 2019
          great location”
          about 5 mins walk to CHINATOWN/CENTRAL MARKET /and MRT STATION PASAR SENI....15 mins to KL CENTRAL @ 2 rems/person.........basic western breakfast at 20 rem open to 10am........lift a bit slow or not working at times.....rooms do need a good reading light near bed other wise this hotel would be my choice again if i return
          Reviewed February 06, 2019
          Thank you so much for your review and hope to welcome you back.
          Responded February 07, 2019
          Pacific Express Hotel Central Market
          8.0
          Excellent
          Omar
          Couple
          Standard
          Stayed 4 nights in November 2018
          A good stay! ”
          1. It’s a good hotel. Next to central market one of the oldest market to get souvenirs and stuff. 2.The hotel is good but with a small cafe which gets really overcrowded at breakfast. Specially if a group comes in you should forget having breakfast , but despite this the waiters and staff is really good they clean the tables in no time. 3. The gym was closed for some odd reason. 4. Pool is awesome. Overall it was a good stay. Recommended.
          Reviewed November 22, 2018
          Thank you so much for your kind review and we hope to welcome you back soon!
          Responded November 27, 2018
          Pacific Express Hotel Central Market
          8.4
          Excellent
          Jesslyn from Indonesia
          Solo traveler
          Standard
          Stayed 3 nights in September 2018
          Amazing upgrade room”
          It's my 2nd time back to Pacific Hotel. This time I see a lot of new faces but they're friendly much more friendly than last time. When i arrived I was surprised for the room I booked, its was a really small room which I didn't read properly, anyhow when the gave the room, the sink was leaking and so I made a call to the receptionist. Since they can't fix it they upgrade my room for free and they gave a beautiful room with a really nice virmew that I can see from the hotel directly. I totally the upgraded room. 2 things they need to take consideration is firstly the cleanliness: the carpet quite dusty even when I ask the duty ckenaing officer to cleanup the room they don't vacuum. Secondly, 4th stars hotel should have at least tootbrush and toothpaste which I believe even in 3 stars they have it there. Last but not least (I am not sure whether is necessary) but the cleaning officer on duty this time wasn't as pleasant and friendly as last time.... Anyhow I will keep the good memory in the hotel since I came back for my friend's wedding purposes. I won't the upgrade room cuz I know how expensive that room is. Thanks a lot Pacific Express Hotel and the management!! 5 stars for them! I will keep the souvenir too as my good memory and see you again in case I will visit Malay again in the future. 😉🌟 Too bad I didn't have time to use the pool perhaps next time but the view up there! ❤️ it
          Reviewed September 23, 2018
          It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
          Responded September 24, 2018
          Pacific Express Hotel Central Market
          8.4
          Excellent
          Rizwan from Malaysia
          Couple
          Standard No Window
          Stayed 1 night in September 2018
          Excellent”
          Everything was upto the mark. However, I have few concerns regarding my stay. The lighting inside room is very dark, considering a windowless room, it was too dark. There was no complimentary drinking water which was very surprising. Rest was acceptable, overall I had good value for money
          Reviewed September 12, 2018
          Our lighting inside the room has been designed to be aesthetically pleasing and dim to set the mood and create ambiance of a pleasant stay. Complimentary water is provided at the public area. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
          Responded September 13, 2018
          Pacific Express Hotel Central Market
          8.0
          Excellent
          Mohan from India
          Couple
          Superior Room
          Stayed 3 nights in September 2018
          Best price for the best location”
          Travel to important destinations was very easy. Breakfast was simple considering the charges of the hotel. Even the staff were courteous to explain things in detail. Too many tourists come into this place. Good job team!
          Reviewed September 11, 2018
          Thank you for your kind comment and for staying with us!
          Responded September 12, 2018
          Pacific Express Hotel Central Market
          8.0
          Excellent
          Abdul from Malaysia
          Business traveler
          Standard No Window
          Stayed 1 night in August 2018
          Lack of courteousness”
          Everything was so good about this hotel, especially all the facility I need to complete my long and hectic proposal writing in the room. However during check-out, I lost my deposit receipt. The big-fat-lady at the counter had been very rude and the other guy too were both not offering the right courteousness to the guest. Especially when I did not push for the refund and admit my mistake. 50-50 for future bookings, YES if meet a lady during check-in, and a big NO should I met those two culprits again.
          Reviewed September 07, 2018
          I am sorry to hear about your experience. Please reach out to us directly so we may rectify this matter.
          Responded September 13, 2018
          Pacific Express Hotel Central Market
          9.2
          Exceptional
          Mu'az from Malaysia
          Business traveler
          Standard No Window
          Stayed 1 night in August 2018
          Great location with good price”
          Awesome staffs, very welcoming especially Mr. Rizal (if i'm not mistaken his name were). The room is just nice, the best part is the location. Right in the centre of the city. I had a great time here, shall return again soon.
          Reviewed September 01, 2018
          Thank you for your pleasant comment!
          Responded September 03, 2018
          Pacific Express Hotel Central Market
          9.6
          Exceptional
          Justine from Canada
          Solo traveler
          Standard No Window
          Stayed 1 night in February 2019
          Clean and modern ”
          The most comfortable bed I have had in Malaysia so far. Good wifi. Pool on the rooftop (9th floor).
          Reviewed February 03, 2019
          Thank you and hope to welcome you back!
          Responded February 04, 2019
          Pacific Express Hotel Central Market
          9.2
          Exceptional
          Ji from Canada
          Solo traveler
          DOUBLE INNER - ROOM ONLY
          Stayed 2 nights in April 2018
          Great one!”
          Location is great for tourists. Staffs are very kind and helpful. Rooftop pool has good views. I booked the lowest price room, so there is no window. Feel was not that great. However, just for sleeping is okay. Frigde and kettle, safe and closet in the room. Every basic stuff in the room.
          Reviewed January 10, 2019
          9.6
          Exceptional
          Noor from Malaysia
          Couple
          Superior Room
          Stayed 2 nights in December 2018
          Excellent Service”
          We had a wonderful stay at PEHCM thanks to all the staff especially Mr Rueben who were able to address our issues and in so doing, displayed excellent and professional service. We were so impressed we with Mr. Reuben we were going to give 5 stars for everything but the only negative is there was too much chlorine in the swimming pool otherwise absolutely excellent and thanks again !
          Reviewed December 28, 2018
          Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          4.8
          Jasper from Malaysia
          Solo traveler
          Superior Room
          Stayed 3 nights in December 2018
          This hotel is only 2 star hotel not 4 star hotel.”
          Upon check in reception staff not friendly and helpful...ask for extra key card need to pay money...7pm check in my room still not available..wait for almost 30mins at the reception. The room partition was weak, when and movement or room closed doom is slammed noise...housekeeping was badly done, if there is refund I would like to change hotel.
          Reviewed December 27, 2018
          Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          6.4
          Good
          michel from Switzerland
          Solo traveler
          Standard No Window
          Stayed 2 nights in December 2018
          catastrophic isolation”
          the great thing about this hotel is its location, hotel located just behind the Central Market. The big problem is catastrophic isolation; you hear your neighbor as if he were in your room !!!!!! and do not trust the photo of the pool, the deckchair picture, I'm still looking for it. I paid this room 30 euro, room without window, it is much too expensive, you will find much better elsewhere.
          Reviewed December 26, 2018
          Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          6.0
          Omar from Singapore
          Couple
          Standard No Window
          Stayed 2 nights in November 2018
          3 days 2 nights”
          The hotel is in the heart of the city. Do expect the street and road around the hotel to be extremely crowded. Not much food centers within the vicinity of the hotel. The jam right outside the hotel is horrendous. If you happen to drive, there is no proper marking for the location of the car park & car park is always full even before 9pm. No lift from the basement to the lobby. Do unload your baggage before proceeding to the basement. Parking spots of only 6 cars. Requested the counter for help but they told to park the car elsewhere which is a distant from the hotel itself. The hotel room itself was clean, but had a pungent stagnant smell when we first entered. Perhaps the room was not used for sometime. The security guard was very friendly and helped us more than the front desk itself. If your intention is to really explore KL with ease and venture other parts of the town, this will not be a good location due to extreme bad traffic (wasted nearly 2 - 3 hours on the Central Jam).
          Reviewed December 04, 2018
          Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.
          Responded December 31, 2018
          Pacific Express Hotel Central Market
          8.0
          Excellent
          AZRULHISYAM from Malaysia
          Solo traveler
          Standard No Window
          Stayed 1 night in July 2018
          Great location but poor service from the front office staff”
          Hotel condition is great, location is excellent. The only thing that set it back is the attitude of the front office staff that lacks attentiveness and courtesy to the guests especially during check-in.
          Reviewed August 06, 2018
          Thank you for staying with us and glad that you like our convenient location! We are continuing to work with the team to improve all areas of service, and I have taken note of your feedback. Looking forward to welcome you back!
          Responded August 07, 2018
          Pacific Express Hotel Central Market
          9.2
          Exceptional
          Thomas from United Kingdom
          Couple
          TWIN INNER - ROOM ONLY
          Stayed 1 night in July 2018
          Amazing rooftop pool & location, everything else was just fine.”
          This place is worth staying with just for the pool & the location. The room was slighty musty but everything worked fine & we had a quiet sleep. I loved the area this hotel was in & the staff were very helpful!
          Reviewed July 09, 2018
          Thank you so much and hope to welcome you back real soon!
          Responded July 09, 2018
          Pacific Express Hotel Central Market
          9.2
          Exceptional
          Jesslyn from Indonesia
          Solo traveler
          DOUBLE INNER - ROOM ONLY
          Stayed 1 night in May 2018
          I will come back again”
          The room is great!! but the customer service need to be improved by listening more to customer request. I am a solo traveler but at first the receptionist gave twin bed room yet I chose 1 King bed from AGODA. I have to show angry face at first and many miscommunication. Overall actually the service are fine just needs to be improved! Another problem is the lobby,many cars who wanted to do a pick-up or drop off gets confused because outside is already traffic light meaning no proper lobby to conveniently drop passenger's luggage. I wish the hotel management do something in improving their main lobby or offer the sign to be on the left side since Pacific is located on the left. Other than that,the hotel location near China town, eating place, and tourism spot so for that is absolutely fine. Swimming pool view is great!! LOVE it! 👍 Internet and TV,I never try it so no comment but I will absolutely come back in case I visit Malay again
          Reviewed May 17, 2018
          Thank you for your invaluable feedback and look forward to your continuous support.
          Responded May 18, 2018
          Pacific Express Hotel Central Market
          2.8
          Han from Malaysia
          Business traveler
          Standard No Window
          Stayed 1 night in November 2018
          Agoda: Please look into this”
          My terrible experience. Strong unpleasant and stinking smell really made me want to vomit when open the door. The carpet inside the room was wet and smelly. The floor in the toilet was sticky and slippery. I did not complain to the service counter because it almost 1:00 am in the morning when I checked in to the hotel and we both are so tired for travelling the whole day. We went to bed after a quick shower but we couldn't sleep through the night because the bed sheet and blanket caused skin irritation and itchiness to our body.
          Reviewed November 12, 2018
          We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the room condition that you encountered is not the hotel’s standards and it is an isolated incident. Please do contact the reception if you encounter such incidences in the future so we may rectify it immediately.
          Responded November 14, 2018
          Pacific Express Hotel Central Market
          12345
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          Pacific Express Hotel Central Market
          |Very good 7.8
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          • Excellent location
          • Petaling Street
          • LRT Train Station - Masjid Jamek is within 0.31 km