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Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
Pacific Express Hotel Central Market

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7.8

Very good

3,280 reviews

3,280 reviews

See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Kuala Lumpur City Centre

20 m

Illusion 3D Art Museum

40 m

Gajah Gajah Gallery

40 m

Art House Gallery Museum of Ethnic Arts

50 m

Kuil Sri Mariamman

80 m

Popular landmarks
Chinatown - Kuala Lumpur

460 m

KL Bird Park

990 m

Menara Kuala Lumpur

1.1 km

Jalan Alor

1.5 km

Pavilion Kuala Lumpur

2.0 km

Closest landmarks
Syarikat M. S. Ally Sdn. Bhd.

80 m

Yong Klinik

120 m

Old Town Kopitiam

170 m

HSBC

170 m

Central Market aka Pasar Seni

180 m

Pacific Express Hotel Central Market

Jalan Hang Kasturi, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Chinatown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transport

Excellent view

270 meters to public transportation

Facilities

Front desk [24-hour]

Complimentary WIFi in all rooms

Luggage storage

Car park [on-site]

Swimming pool [indoor]

Exercise area

Restaurants

Shops

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.0
Distance to city center4.6 km
Location rating8.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.0 km

Rooms available at Pacific Express Hotel Central Market

Excellent
Room comfort & quality

8.3

Standard Twin without Window
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Superior Twin
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
Enter dates to see prices
PACIFIC ROOM
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Standard Queen Without Window
...
  • No Windows view
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Standard Twin Room (No Window)
...
  • Room size: 19 m²/205 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Eco-Stay Package - Superior Queen Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Eco-Stay Package - Standard Queen Room (No Window)
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Eco-Stay Package - Superior Twin Room
...
  • Room size: 19 m²/205 ft²
  • 2 single beds
Enter dates to see prices
Superior Queen
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Eco-Stay Package - Standard Twin Room (No Window)
...
  • Room size: 19 m²/205 ft²
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pacific Express Hotel Central Market?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pacific Express Hotel Central Market?

For those who wish to drive their own cars, Pacific Express Hotel Central Market has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Pacific Express Hotel Central Market?

Start your mornings right, with the continental and buffet breakfast options offered at Pacific Express Hotel Central Market. Asian breakfast is available for guests. There's an additional charge of 20 MYR for adults and 12 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pacific Express Hotel Central Market?

Pacific Express Hotel Central Market features an on-site restaurant for your dining convenience.

Can business events be hosted at Pacific Express Hotel Central Market?

On-site venues and convenient event services make Pacific Express Hotel Central Market an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 60 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pacific Express Hotel Central Market?

Pacific Express Hotel Central Market does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Pacific Express Hotel Central Market?

The closest train, metro, or bus station to Pacific Express Hotel Central Market is LRT Train Station - Masjid Jamek, 280 m away.

What restaurants are nearby Pacific Express Hotel Central Market?

Restaurants including ARCH Cafe, Kafe Old Market Square and Sing Seng Nam are popular in Pacific Express Hotel Central Market’s neighborhood which is known as Chinatown.

What popular shopping places are close to Pacific Express Hotel Central Market?

Shopping options in Pacific Express Hotel Central Market’s Chinatown neighborhood include Gadis Manis, Junk Book Store and Gilasco.

What are popular attractions near Pacific Express Hotel Central Market?

Pacific Express Hotel Central Market’s location in the Chinatown neighborhood makes it close to famous attractions including Chinatown - Kuala Lumpur, Kuala Lumpur City Gallery and Merdeka Square.

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Explore the neighborhood

What people love about Pacific Express Hotel Central Market

  • 10

    Exceptional

    "Hotel superb."

    MUHAMMAD

    |

    December 11, 2021

  • 10

    Exceptional
    Location

    "Good location"

    Mohd

    |

    September 15, 2020

  • 7.6

    Very good
    Breakfast

    "The breakfast was really good and nice."

    Dayang

    |

    February 28, 2020

Property ranking|Compared to 6,474 Kuala Lumpur properties
See all rankings
Room comfort score
8.3/10
Location score
8.6/10
Value for money score
8/10
Service score
7.6/10
Better than
99
%
of Kuala Lumpur properties
Better than
94
%
of Kuala Lumpur properties
Better than
92
%
of Kuala Lumpur properties
Better than
90
%
of Kuala Lumpur properties
Overall rating:

7.8

Very good
2,675 reviews
Cleanliness
7.5
Facilities
7.2
Location
8.6
Read all reviews >
What travelers say they love:
The hotel is well located and nice for the price.
hernan from Thailand
Solo traveler
More about Pacific Express Hotel Central Market

More about Pacific Express Hotel Central Market

Pacific Express Hotel Central Market

Get the most from an urban escape in Kuala Lumpur when you book a room at Pacific Express Hotel Central Market. Located right in the city center, Pacific Express Hotel Central Market saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Kuala Lumpur that most travelers never see, with a stay at Pacific Express Hotel Central Market -- located only 2.1 km from Petronas Twin Towers. Conveniently located only 7.7 km from Terminal Bersepadu Selatan, a stay at Pacific Express Hotel Central Market adds efficiency to your trip with easy city access and diverse day trip options.
At Pacific Express Hotel Central Market, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Car hire services provided by the hotel make exploring Kuala Lumpur even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service and luggage storage can assist with your needs. Packing light is possible at Pacific Express Hotel Central Market thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Pacific Express Hotel Central Market are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a coffee or tea maker and mini bar at your disposal.
It's good to know that bathroom amenities including a hair dryer are provided in some of the guest bathrooms.


Dining and things to do

Every day at Pacific Express Hotel Central Market begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Apart from amenities and services, Pacific Express Hotel Central Market goes the extra mile to make sure all guests make the most of their time. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience Kuala Lumpur like a true local. Don't forget to stop by Menara Kuala Lumpur located 1.1 km away, where everyone who visits Kuala Lumpur wants to have their photo taken.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 97% of the city's other accommodations.
Ranking higher than 94% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Swimming Pool

148 mentions

Housekeeping

108 mentions

Breakfast

25 mentions

Internet

23 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Pool with view
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Iron and ironing board
  • Wi-Fi
Food and dining
Restaurants on site

The ARCH Cafe

  • Cuisine: Asian, International, Malaysian
  • Menu: Buffet
Location
Jalan Hang Kasturi, Chinatown, Kuala Lumpur, Malaysia, 50050
Excellent
Location

8.6

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    16.0 km 37 min drive
  • Kuala Lumpur International Airport (KUL)
    45.0 km 57 min drive

Public transportation

  • LRT Train Station - Masjid Jamek
    280 m 4 min walk
  • Pasar Seni
    470 m

Hospital or clinic

  • Syarikat M. S. Ally Sdn. Bhd.
    80 m

Shopping

  • Pavilion Kuala Lumpur
    2.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1 min walk
What's nearby

Popular landmarks

  • Central Market
    130 m
  • Chinatown - Kuala Lumpur
    460 m
  • KL Bird Park
    990 m
  • Menara Kuala Lumpur
    1.1 km
  • Jalan Alor
    1.5 km
  • Pavilion Kuala Lumpur
    2.0 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    2.0 km
  • Aquaria KLCC
    2.1 km
  • Petronas Twin Towers
    2.2 km
  • KLCC Park
    2.3 km

Nearby landmarks

  • Kuala Lumpur City Centre
    20 m
  • Illusion 3D Art Museum
    40 m
  • Gajah Gajah Gallery
    40 m
  • Art House Gallery Museum of Ethnic Arts
    50 m
  • Syarikat M. S. Ally Sdn. Bhd.
    80 m
  • Kuil Sri Mariamman
    80 m
  • Gadis Manis
    120 m
  • Yong Klinik
    120 m
  • Central Market
    130 m
  • Sin Sze Si Ya Temple
    150 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 3 year(s).

Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • A security deposit of MYR 200 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • This is a strictly non-smoking property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee80 MYR
  • Distance from city center4.6 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)20 MYR

The property

  • Number of floors9
  • Number of restaurants1
  • Number of rooms 207
  • Room voltage220
  • Year property opened2014

Reviews of Pacific Express Hotel Central Market from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.5
Facilities7.2
Location8.6
Room comfort and quality8.3
Service7.6
Value for money8.0
High score for Kuala Lumpur
Rating
9+ Exceptional (453)
8-9 Excellent (332)
7-8 Very Good (458)
6-7 Good (188)
<6 Below Expectation (296)
Time of the year
Mar - May (350)
Jun - Aug (355)
Sep - Nov (537)
Dec - Feb (485)
All guests (2,675)
All room types
All languages

Show reviews that mention 

Showing 1,727 verified guest comments
12345
9.6
Exceptional
William from Malaysia
Couple
Standard Twin without Window
Stayed 1 night in February 2017

Worth for the Value!”

(1) Location - 5min walking distance to hotspot! (Central Market, Kasturi Walk & Chinatown) (2) Transport - 5min walking distance to nearest station (KJ Line train station "Pasar Seni") (3) Convenience - walk out from hotel, left is MyNews mart & right is 7Eleven mart, opposite is Malay/Indian food stall (all this 24hrs) (4) Staff - very helpful & friendly! (Surprise they give us compliment upgrade to 8720 Deluxe room!) (5) Room ambient - very cozy, clean & warmth feel to have a good rest! (6) Room amenities - shampoo, soap, hairdryer, bottles water, coffee/tea sachet, fridge, sofa, USB charging port (I love this!) & great rain shower bathroom (7) Facilities - swimming pool & gym room at rooftop (7am-9pm at level 9, staircase up) *although is small but do remember what you pay for! is enough for us absolutely! Overall very satisfy & would stay Pacific Express Hotel Central Market again when visit to KL! (Also thanks to Nurul the receptionist, very helpful & nice to meet her!)

Reviewed February 27, 2017

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9.3
Exceptional
Sarah from United States
Solo traveler
Superior Twin
Stayed 6 nights in January 2016

Fun and Safe Place for Solo Travelers”

Cafe, Pool, Safety

As a solo traveler I would like to share that this was a safe and fun place to stay. The location is great, in walking distance to markets and landmarks. The rooftop pool helps in keeping cool within the tropical weather and has nice views of the city. The cafe on the first floor is very fun and upbeat. Regarding the staff, when I first arrived I requested a minor repair in the room and they accomplished it right away. The cleaning standards were slightly lower than what I am used to so I did some extra cleaning when I arrived - this felt typical of traveling in the region. I do recommend getting a room with a window. The price is not much higher and it's worth it. The wifi is good. Requires a login each time but performed consistently. The concierge was valuable for me when I needed a taxi to the airport. They have a relationship with a taxi service so I knew it was safe and the price would be right. Overall this was a great hotel experience and I plan to stay at Pacific Express again if I return to Kuala Lumpur.

Reviewed January 13, 2016

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9.2
Exceptional
mitharia from Indonesia
Solo traveler
Standard Twin without Window
Stayed 3 nights in December 2017

amazing place”

I stayed here for 3 nights and it is the best place so far for me. This hotel is superb! good location, near from the train station, near the central market, china town and plus the terminal for GoKL bus (which i use for free). and the rooftop pool is so awesome at night! i cant find the other cheap hotels that have the facilities like this. it is more than what you pay. the staff will clean your room based on your request. the room itself is okay for 2 people. the shower is good, the water heater is working well. they give the soap and shampoo everyday. there is also restaurant down of the hotel and the food is very good and its cheap as well. Near by the hotel (along katsuri walk) there is popular curry restaurant, yusoof and zakhir, which I check on google its one of the best curry restaurant in kuala lumpur. And its cheap also! I will have another trip to kuala lumpur and will stay here again. ^^

Reviewed February 09, 2018

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9.3
Exceptional
Nadiah from Malaysia
Family with young children
Standard Twin without Window
Stayed 2 nights in April 2015

FRIENDLY and HELPFUL staff!”

Value for money, spacious room, great performance of staff

I need to be at the center of the city for some programs with the other lawyers for a month. So for the 3rd week of it, i changed to this hotel because most of my colleagues stay here as well. Now i know y they insist to stay at pacific express, although the room didnt come with breakfast, the staff perfomances can be rated at 5stars, and the room is very2 spacious and they have swimming pool also gym!!well to be in the middle of the city, it is really2 hard fo find a hotel with a complete package offering such a great price! They put the BEST front desk staff, aizat and wanie, they r very helpful and always make us feel welcome each time we bump into them at the hotel. It feels really good to see some smiles after a hectic day. Also, they have the best manager Mr Dasuki that will be at the lobby to monitor and cover almost all aspects i can say. Very experience person, most importanly, good manners and best communication skills! Every colleagues of mine was complementing the same that make them insist to stay at this hotel ;) Most importantly, my family really enjoy their stays, great job pacific express! Definitely will come again!

Reviewed April 17, 2015

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9.7
Exceptional
William from Malaysia
Couple
Standard Twin without Window
Stayed 4 nights in August 2014

Affordable 4 stars hotel with friendly staffs”

Friendly staffs, affordable 4 stars hotel and strategic location.

Misleading photos and info while we booked the room, but was solved promptly by Agoda and the hotel. We end up getting an upgraded room. Case was known by the hotel staffs as soon as we arrived, and they gave a warm hearted welcome. Overall it was a comfortable stay at the Pacific Express Hotel Central Market. Will consider coming back for next trip.

Reviewed August 22, 2014

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6.8
Good
Shun from United Kingdom
Solo traveler
Standard Twin without Window
Stayed 3 nights in October 2016

Disappointed ”

I travel all round Asia every year . This year I been staying in 5 different hotels in Bangkok and 1 hotel in ho chi Minh city Vietnam. All are very nice . Except this one . Pacific express hotel central market. First before I arrived Kuala Lumpur Malaysia. Hotel refuse to confirm my special request for smoking room . In fact there is no nonsmoking sign or stated on the both hotel description and on the room type . The hotel in Bangkok all reply my email clearly to confirm my special request. Especially the one in ho chi Minh city Vietnam do my bookings as a special booking.. I make my bookings in a 3 separate Agoda bookings as I been waiting for their confirmation of my special request. But they need me to amend my key card on subsequent booking. That was totally different with the hotels I stayed in all Bangkok hotels . And round Asia even in China. Hotel need a deposit of 50 for the key . There is totally different with my staying over the past in a different hotel in Kuala Lumpur Malaysia. I only need to give my credit card number for guaranteed when I was staying in Bangkok. Not even a single penny taken or block from my card in Bangkok. That was great and last year when I was staying in a 4 star hotel and a 3 star hotel in Kuala Lumpur Malaysia. Hotel not even bother to ask me to give my credit card number. Hotel room is in good size with the price I paid . But soon I arrived. They put the price up on the Agoda website. That is very bad . I am travelling every year 6 months . Always stay in Kuala Lumpur Malaysia for at least a month . The management don't know about business. A regular customers every year and for a month staying like me from United Kingdom is more important than someone pay a higher price for 3 or even 7 days but never come back . I have asked morning call at 6 am on the first morning but nothing until I wake up at half past 7 . I would imagine if someone need to wake up for the morning flight would have miss the flight because of the

Reviewed October 09, 2016

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9.3
Exceptional
Ma from Philippines
Solo traveler
Standard Twin without Window
Stayed 1 night in November 2015

My lucky choice”

good location, no frills but very comfortable and clean hotel, helpful staff

Im so happy to have chosen Pacific Express. It was strategically located and within a short walking distance to the KL City Gallery, museums, hop on hop off bus and tram, Central Market, Chinatown and Kasturi Walk. I was very comfortable here even if I stayed in a standard room. Highly recommended!

Reviewed November 22, 2015

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8.4
Excellent
Jesslyn from Indonesia
Solo traveler
STANDARD ROOM (WINDOWLESS) - Room Only
Stayed 3 nights in September 2018

Amazing upgrade room”

It's my 2nd time back to Pacific Hotel. This time I see a lot of new faces but they're friendly much more friendly than last time. When i arrived I was surprised for the room I booked, its was a really small room which I didn't read properly, anyhow when the gave the room, the sink was leaking and so I made a call to the receptionist. Since they can't fix it they upgrade my room for free and they gave a beautiful room with a really nice virmew that I can see from the hotel directly. I totally the upgraded room. 2 things they need to take consideration is firstly the cleanliness: the carpet quite dusty even when I ask the duty ckenaing officer to cleanup the room they don't vacuum. Secondly, 4th stars hotel should have at least tootbrush and toothpaste which I believe even in 3 stars they have it there. Last but not least (I am not sure whether is necessary) but the cleaning officer on duty this time wasn't as pleasant and friendly as last time.... Anyhow I will keep the good memory in the hotel since I came back for my friend's wedding purposes. I won't the upgrade room cuz I know how expensive that room is. Thanks a lot Pacific Express Hotel and the management!! 5 stars for them! I will keep the souvenir too as my good memory and see you again in case I will visit Malay again in the future. 😉🌟 Too bad I didn't have time to use the pool perhaps next time but the view up there! ❤️ it

Reviewed September 23, 2018

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It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.

Responded September 24, 2018
Pacific Express Hotel Central Market
10.0
Exceptional
Huu from Vietnam
Couple
Standard Twin without Window
Stayed 3 nights in August 2017

Great place to stay in Kuala Lumpur”

The location is perfect, next to Central Market, near to Medarka Square, Petaling Street, Jamek Mosque. I spent the morning to go the nearby places and that was interesting. 10 minutes walking to the MRT and 3 minutes to 7Eleven. The swimming pool on the top is wonderful and you can see the whole view of Kuala Lumpur. The room is clean with full commodity, the housekeeper cleans the room well every morning. Absolutely 4 star class hotel. Will come back to stay.

Reviewed December 04, 2017

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8.7
Excellent
Lina from Indonesia
Family with young children
Standard Twin without Window
Stayed 2 nights in October 2014

Very nice stay”

Room, Pool, Strategic Location

28-30 Oct 2014 Our 2 night stayed at this hotel once arrived KL, we booked Standard room without window/breakfast. Both room and bathroom were larger than our expectation against picture we've seen. Both were very clean. It make us very satisfied. Price was very reasonable and worth it. Service couldn't be doubt anymore, I gave 9+ for this hotel. Ms. Ess gave us very clear information, check in process was very fast since we're very tired due lately flight arrival at 10pm. Ms. Ess and all team were very helpful by given any information we need. Once entered room, Ms. Ess gave a short call that any assistance we could get by call reception phone desk. I like this hospitallity. We didn't see any slippers served in the room, but as soon we got it during our call. Only 1 thing, the freezer was not workable. Since we didn't prefer it so had no matter for this time. Well, hope Pacific Express can well maintain customer's satisfaction and for sure we'll back to have stay at this hotel in our next trip.

Reviewed November 09, 2014

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9.3
Exceptional
hai from United States
Solo traveler
Standard Twin without Window
Stayed 1 night in April 2015

Great bang for the buck!”

Beds, Separation of Shower area and toilet, Style

We stayed at a different hotel prior to moving to this one. The other hotel didn't have any sort of shower curtain or shower door so everytime we showered, it would get the toilet wet too. It was so annoying. It is my understanding that many hotels do this in KL. The rooms at pacific express were very much a 4 star accomodation and I loved the rain shower feature in the bathroom. The view from the rooftop pool area was pretty cool and it was a very short walk to the metro and China Town. Additionally, unlike many of the smaller hotels, it is conveniently located on an uncrowded corner and easy to find. My only complaint would be that the cups for the coffee/tea wasn't very clean at all. It didn't look like they'd changed them. Other than that, I give it full points.

Reviewed May 05, 2015

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9.0
Exceptional
LESLIE from United Kingdom
Couple
Superior Twin
Stayed 2 nights in May 2015

Great central location.”

Well appointed room, large comfortable bed, location.

After getting past a particularly obnoxious male receptionist, who was insisting we had a twin room, when clearly I had booked a double room. We got the room I ordered within minutes, but I could have done without this initial unnecessary unpleasantness! Anyway, this is a great place to stay. Our room on the 4th floor was not spacious but very adequate. Enclosed quality shower, toilet & washbasin. Every comfort that you can think of in terms of amenities were there, even a kettle. Central market is virtually next door with some fine shops. Chinatown market is a few minutes walk, in fact there are so many amenities close at hand, just have a wander & you can find them. Special mention to the Indian restaurant right opposite the hotel (Resoran Tajudin Nasi Briani) just the best food! very helpful staff, warm welcome, & inexpensive too. Enjoy!

Reviewed June 02, 2015

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9.0
Exceptional
Mark from Australia
Solo traveler
Superior Twin
Stayed 4 nights in November 2015

GREAT LOCATION & GREAT VALUE”

CLOSE TO MARKETS, CLOSE TO TRANSPORT, NEAR GREAT RESTAURANTS

This hotel is right in the centre of the hustle and bustle of Central Market. Its a busy area so if you need a resort style location it probably won't be what you require. If, however, you love the buzz of a central location, the sounds of the day to day world going on and the feel and sights, the sounds and smells of an older style KL this place may just be a destination for you. Plenty of heritage buildings just over the road. If you like a comfortable room as a base while you go exploring and a great price this is an ideal place. Great shower and bathroom facilities. Plenty of room. The bedroom is compact but more than adequate for all your needs. GREAT big screen TV. The WIFI works well. SO CLOSE to Central Market (try the food court and Old Town White Coffee). Try some of the best restaurants in KL PRECIOUS OLD CHINA & THE BETEL LEAF - all walking distance. TRY PETALING STREET 5 minutes walk away. Walk to Masjid Jamek Station and catch LRT straight to KLCC in under 5 minutes. Great views from the pool.

Reviewed November 07, 2015

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10.0
Exceptional
Warren from United States
Solo traveler
Superior Twin
Stayed 1 night in January 2015

Great hotel with exceptional service”

Warm and courteous welcome with professional staff, coupled with great facilities and an overall exceeds expectation experience!!

The stay definitely exceeded expectations that I extended it for another night. From the time I checked in and as greeted by Faezul at the front desk to asking the security guards for food recommendations, the Pacific Express hotel exceeds client expectations by going over and above. And the rooftop pool is a plus!! Would highly recommend the hotel to anyone! Definitely a boutique hotel and hidden gem!!

Reviewed January 18, 2015

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9.0
Exceptional
Edwin from Singapore
Solo traveler
Standard Twin without Window
Stayed 2 nights in November 2015

pleasant stay in the heart of KL”

location, room ambience, facilties

Reasonably priced and yet offering over-the-top service, Pacific Express offered a pleasant escape from the hustle of the city. The staff welcomed me kindly upon check-in, and I was delighted to find that my room had everything I needed - laundry service, minibar fridge, working light with desk, and even magazines (NatGeo, AstroView) for my perusal. The beds were especially comfy and conducive for sleeping. The toilet came with rain shower/normal shower modes, bidet, and hair dryer. The rooftop pool and gym, although small, offered a great view of the city. Would definitely stay here again for my next visit in KL.

Reviewed November 12, 2015

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9.6
Exceptional
Emily from Canada
Couple
Standard Twin without Window
Stayed 1 night in February 2018

Great value and great views ”

We loved how central this location was because we wanted to be right in the hub of china town. Close to many shops and restaurants, and not too far from major tourist sites (like the towers). There were a few ants in the bathroom but that did not bother us, as it’s the tropics and there are ants everywhere. Beautiful view from our room, and the rooftop pool was a bonus with a view of Merdeka square (which is steps across the river). We’re returning to this hotel on our next stay in Kuala Lumpur.

Reviewed February 15, 2018

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10.0
Exceptional
David from United Kingdom
Couple
Standard Twin without Window
Stayed 1 night in November 2015

4 Star Accommodation at a Budget Price”

Swimming pool, Modern rooms, Location

This hotel is perfect, it offers all the amenities you would expect from modern 4 star hotel, yet at a price that is easily accessible even to backpackers. The rooms are immaculate and modern. The swimming pool is small, but very nice and offers good views of KL. The location is perfect, centered next to Chinatown you are a short walk from the Central Market and the LRT station.

Reviewed January 16, 2016

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8.8
Excellent
Keng from Malaysia
Solo traveler
Standard Twin without Window
Stayed 3 nights in April 2016

Great, budget price hotel with 4-star facilities and services! ”

Stayed 3 nights in this hotel...the 1st night I was given a twin bed room, but allowed to change to a double bed room for the next 2 nights when rooms are available. Spacious, comfortable room with surprisingly extra facilities like - a sofa with sofa table, hair dryer, toilet bowl with bidet, safe box, double shower head and room service indicator buttons. The rooftop swimming pool is a great add-on..despite slightly small, it is a relaxing place to be at with sunbeds and a city view. Gym is decent though a little hot. On the last day of my stay, the hotel manager actually offered to help mail out my parcel, as all post offices were already closed by then.. great service and hospitality! Found out that there were shuttle services to several parts of the cities but didn't get to utilize them.. Nevertheless, location is convenient enough with a Malay street market just outside (several yummy food sold there), LRT/bus station further down, and Chinatown street with lots of good food just nearby. Overall, a great hotel for the price! Had a very pleasant stay and wonderful experience and will definitely be coming back during my future KL trips!

Reviewed April 28, 2016

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9.3
Exceptional
Millie from United Kingdom
Couple
Standard Twin without Window
Stayed 5 nights in January 2016

Great stay”

location, lovely staff and room was clean and modern

Really good stay at Pacific express, location good and central, staff were lovely and couldn't do enough to help, room was clean and modern. Room had water and tea and coffee and good a nice bathroom. Good stay at Pacific express.

Reviewed February 06, 2016

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9.2
Exceptional
Yohanes from Indonesia
Family with teens
Stayed 3 nights in December 2017

Can't agree more with the location!”

This hotel is located in the excellent site in the heart of central Kuala Lumpur, and close to many public attractions in the city centre. Very close also to the Central Market, MRT station and LRT station

Reviewed January 02, 2018

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