Pacific Express Hotel Central Market
 Pacific Express Hotel Central Market
Interior view Pacific Express Hotel Central Market
Interior view Pacific Express Hotel Central Market
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7.8
Very good
4.8% this month
/10
(2401 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Gajah Gajah Gallery40 m
  • Gadis Manis120 m
  • Central Market140 m
  • Sin Sze Si Ya Temple150 m
  • Sze Ya Temple150 m
  • HSBC150 m
  • Junk Book Store160 m
  • Old Town Kopitiam170 m
  • Masjid Jamek230 m
  • National History Museum230 m
  • Free Wi-Fi

    Pacific Express Hotel Central Market

    Jalan Hang Kasturi, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map
    "We had a wonderful stay at PEHCM thanks to all the staff especially Mr Rueben who were able to address our issues and in so doing, displayed excell..."
    Noor A. - December 28, 2018
    Fantastic breakfast
    84% positive mentions
    Excellent comfort
    8.3 room quality and comfort
    • 300 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 100 times

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Room comfort score
    8.3/10
    Location score
    8.6/10
    Review score - United States
    7.9/10
    Value for money score
    8.0/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money8.0
    Distance to city center4.6 km
    Location rating8.6
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport15.8 km

    Rooms available at Pacific Express Hotel Central Market

    8.3
    Excellent
    Room comfort & quality
    Superior Twin
    Superior Twin
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard Twin without Window
    Standard Twin without Window
    ...
    • Room size: 22 m²/237 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard Twin Room (No Window)
    Standard Twin Room (No Window)
    ...
    • Room size: 19 m²/205 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Pacific Room
    Pacific Room
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Standard Room (Windowless)
    Standard Room (Windowless)
    ...
    • Shower
    Enter dates to see prices
    Pacific House Room
    Pacific House Room
    ...
    • 1 queen bed
    Enter dates to see prices
    Standard Queen Without Window
    Standard Queen Without Window
    ...
    • 1 queen bed
    Enter dates to see prices
    Double Deluxe
    Double Deluxe
    ...
      Enter dates to see prices

      What people love about Pacific Express Hotel Central Market

      • 7.6
        Very good
        Location

        "Nice hotel with good location , is next to central market , near to petailing market and station pasar seni also near to daratan merdeka ."

        saepul

        |

        September 13, 2018

      • 8.4
        Excellent
        Cleanliness

        "Room was clean."

        Fafa

        |

        October 7, 2018

      • 6.0
        Review score
        Staff 

        "The security guard was very friendly and helped us more than the front desk itself."

        Omar

        |

        December 4, 2018

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      More about Pacific Express Hotel Central Market

      More about Pacific Express Hotel Central Market

      9.2
      Exceptional

      "Location is great for tourists."

      Ji Y.

      |

      January 10, 2019

      An overview

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      What they offer

      10.0
      Exceptional
      Spaciousness

      "Staff were attentive, room was spacious, facilities were exc..."

      Caitlin

      |

      December 30, 2017

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Darabif
      340 m American
      Front Page Sports Bar & Grill
      1.0 km American, Bar, Pub
      Havana Club
      1.2 km American, Australian, Bar
      Asian cuisine
      Asian cuisine
      ARCH Cafe
      20 m Asian, Cafe, Malaysian
      Old Town White Coffee
      30 m Asian, Malaysian
      Ginger Restaurant
      120 m Asian, Malaysian, Thai
      Chinese cuisine
      Chinese cuisine
      Chinatown Heritage Cafe
      40 m Chinese, International
      Hong Ngek Restaurant 風月酒家
      280 m Chinese
      Madras Lane Yong Tau Foo
      300 m Chinese, Street food

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Pacific Express Hotel Central Market from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (2401)Booking.com Reviews (1930)
      7.8
      /
      10
      Very good
      4.8% this month
      Cleanliness7.6
      Facilities7.2
      Location8.6
      Room comfort and quality8.3
      Service7.6
      Value for money8.0
      Rating
      9+ Exceptional (425)
      8-9 Excellent (316)
      7-8 Very Good (430)
      6-7 Good (178)
      <6 Below Expectation (275)
      Time of the year
      Mar - May (344)
      Jun - Aug (352)
      Sep - Nov (483)
      Dec - Feb (445)
      All languages
      All guests (2401)
      All room types

      Show reviews that mention 

      Showing 1624 verified guest comments
      12345
      8.0
      Excellent
      Nadzirah from Malaysia
      Couple
      Superior Twin
      Stayed 1 night in July 2019

      Great location”

      I booked this hotel because of AXA half marathon during weekend. Location wise, it is very very strategic. Walk like 3 mins and voila ur there at Dataran Merdeka. But parking is not available or u have to park far. So we took valet parking RM30 for 1 day, and parked right at the entrance. Breakfast option quite limited. Staff at checkin and out are polite but they're really understaffed, so have to wait for a while to be attended to. In room, they have minibar and cable TV with fox movies, and my room has a wide view of the town. So that was wonderful. Bathroom smells a bit despite being clean. But I dont mind staying here again if there's another marathon nearby.

      Reviewed July 25, 2019

      Thank you for your comments regarding your recent stay at the Pacific Express Hotel Central Market. It is always a pleasure to receive feedback. We are glad you had a wonderful experience with us and we look forward to welcoming you back again.

      Responded July 29, 2019
      Pacific Express Hotel Central Market
      8.8
      Excellent
      amin from Malaysia
      Solo traveler
      Standard Twin without Window
      Stayed 1 night in July 2019

      Limited Car Park ”

      Pros: hotel was great , very spacious and really near to the Dataran Merdeka . Just around rm100 or below , you cannot get any better deals than this . Really recommended. Cons : Parking for car is very limited . I mean probably only 5cars at a time. So first come first serve .

      Reviewed July 25, 2019

      Thank you for your comments regarding your recent stay at the Pacific Express Hotel Central Market. It is always a pleasure to receive feedback. We are glad you had a wonderful experience with us and we look forward to welcoming you back again.

      Responded July 29, 2019
      Pacific Express Hotel Central Market
      2.4
      chooi from Australia
      Solo traveler
      Standard Room
      Stayed 2 nights in July 2019

      Don’t stay here!”

      Deceptive advertising. They offer ‘Standard without window’ rooms and ‘Standard’ rooms at a higher rate. I booked the more expensive room assuming it has a window. Obviously. Wrong! No difference. They refused to refund me when asked, and offered another room with a window at twice the difference compared to what I would have to pay if I had booked it online. When asked to speak to the manager, he or she refused to make an appearance.

      Reviewed July 21, 2019

      Thank you for staying with us. The offer that we stated is clear as we had both with and without windows rooms.

      Responded July 23, 2019
      Pacific Express Hotel Central Market
      10.0
      Exceptional
      Christine from Malaysia
      Family with young children
      Superior Twin
      Stayed 1 night in July 2019

      Exceptional”

      The restaurant a bit small for bfast, Too much ppl

      Reviewed July 22, 2019

      Thank you for staying with us and for your comment.

      Responded July 23, 2019
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Mikhail from Russia
      Group
      Deluxe Twin
      Stayed 2 nights in July 2019

      Very good”

      good location, lots of amenities around, not so far from public transport (e.g. ~10 minutes by taxi to KL Sentral), quite close to the main KL landmarks (same 10-15 min by taxi). very nice rooftop swimming pool. big/dark rooms. staff made their best for our early check-in. staff is very responsive & friendly. there some cons as well. we asked 3 rooms for group close to each other, preferably. but we were settled in the rooms with same number but different floors (!) – 123, 323, 523. didn't enjoy the breakfast at all.

      Reviewed July 12, 2019

      Thank you for choosing to stay with us.

      Responded July 15, 2019
      Pacific Express Hotel Central Market
      8.4
      Excellent
      Tee from Singapore
      Couple
      Superior Twin
      Stayed 1 night in May 2019

      2nd stay at Pacific Express Hotel Central Market”

      We would like to express our sincere thanks to Kavita, Elviana and Arjun who extended their help when we were unable to park our car at the car park due to Vesak Day parade outside the hotel where some roads were blocked. We especially like to compliment Arjun , the young security guard, who took the trouble to arrange with the valet parking guy to let us park at the valet parking lot first until traffic was cleared. He also took the trouble to call us even though it was past midnight once the traffic was cleared and directed us to park our car at the hotel car park. Thumbs up Arjun!!

      Reviewed May 22, 2019

      Thank you so much for staying with us and we will definitely convey the good words to the respective staff members. We hope to welcome you back soon!

      Responded May 23, 2019
      Pacific Express Hotel Central Market
      6.8
      Good
      sathitchalalai from Thailand
      Couple
      Standard Twin without Window
      Stayed 2 nights in July 2019

      Good stay”

      Overall is fine but they don't give toothbrush so you have to prepare yours and towels are so smelly.

      Reviewed July 22, 2019

      Thank you for staying with us.

      Responded July 23, 2019
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Nikoletta from United Kingdom
      Solo traveler
      Stayed 4 nights in March 2019

      Very good”

      I’ve stayed for 4 nights in this hotel, it has excellent location. Central Market is just 2mins walking distance with amazing restaurants and coffee shops nearby. My room was small but clean and tidy. No small towels were given, that’s weird. Quality of toilet paper should be changed. Fire alarm was beeping every single night once altough I let them know was no changing. Breakfast voucher wasn’t given upon arrival however was asked every morning in the restaurant. Didn’t even know what they ask because noone told me about it. Breakfast was interesting, those dirty-looking plastic cups are not the best choice. I dont know how this hotel has been rewarded with 4 star but its far away to that. Strong 3star no more. Or if its really a 4star in KL I better not to see further down.

      Reviewed March 30, 2019

      We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

      Responded April 01, 2019
      Pacific Express Hotel Central Market
      8.0
      Excellent
      David from Singapore
      Business traveler
      Standard Twin without Window
      Stayed 2 nights in February 2019

      Spacious room. Good service level”

      The hotel is near Masjid Mamek and a short walk from the metro station of the same name. A few historical places to explore. The train station (red line) connects direct from KL Sentral, which is the terminal station from KLIA/KLIA2 to downtown KL. Room was spacious, large bathroom/WC combined. Lack of amenities though. Gym and Swimming was on top floor and the view was breathtaking. Staff was nice and courteous, which makes the stay more pleasant.

      Reviewed February 22, 2019

      Thank you for staying with us and we hope to welcome you back soon!

      Responded February 26, 2019
      Pacific Express Hotel Central Market
      7.6
      Very good
      Cyntia from Indonesia
      Couple
      Superior Twin
      Stayed 1 night in July 2019

      Small room. Nice view”

      Staff not helpful, many times I asked for breakfast coupon

      Reviewed July 17, 2019

      Thank you for staying with us.

      Responded July 23, 2019
      Pacific Express Hotel Central Market
      10.0
      Exceptional
      fatin from Malaysia
      Solo traveler
      Superior Twin
      Stayed 1 night in December 2018

      Nice view in the city ”

      Very convenience stay in the city

      Reviewed July 04, 2019

      Thank you for staying with us.

      Responded July 08, 2019
      Pacific Express Hotel Central Market
      6.4
      Good
      Francesco from Italy
      Couple
      Standard Twin without Window
      Stayed 3 nights in June 2019

      Very good location”

      Actually I thank that is not a 4 stars hotel, Pacif Express is a 3 stars and not more than that! His location is grear and the staff is quite nice but the hotel/building really nothing of special. If I will be back in KL for sure I will not go back there.

      Reviewed June 25, 2019

      Thank you.

      Responded July 01, 2019
      Pacific Express Hotel Central Market
      7.6
      Very good
      mark from United Kingdom
      Business traveler
      Standard Twin without Window
      Stayed 3 nights in November 2018

      Top value for money”

      Just over £20 night. Tremendous value. It has a small pool on the roof with great views, including nearby Independence Square. Right next to Central Market and less than 10 mins to Petaling Street market. Great value for tourists. Rooms are compact, but clean and quiet. All I would suggest is a brighter light in the room please!

      Reviewed June 11, 2019

      Thank you for your kind comment and we hope to welcome you back!

      Responded June 12, 2019
      Pacific Express Hotel Central Market
      8.4
      Excellent
      Sanny from Indonesia
      Family with young children
      Standard Twin without Window
      Stayed 2 nights in May 2019

      Nit recommended dor traveller with baby or toddler”

      The location is great. Service is okay. The building looks and interior is quite modern. But somehow... from lift to the room (alley) feels old and unclean. I must say the most annoying thing is the carpet and the fragrance. The fragrance from the alley to the rooms feels to much like something to hide (old carpet odor maybe?) I don’t even let my 4yo boy to play on the carpet worrying if it is clean enough. For traveller who just need to spend the night this hotel will be great because of the value for money and strategic location.

      Reviewed May 23, 2019

      Thank you for staying with us. The issue you mention about odor have been forwarded to the respective department for their immediate action.

      Responded May 30, 2019
      Pacific Express Hotel Central Market
      4.8
      Natalia from Singapore
      Solo traveler
      Standard Twin without Window
      Stayed 1 night in April 2019

      Cheap hotel. It says it all.”

      Pros- cheap. Cons- dirty, cleaning was done but floor dirty. Towels taken and was not given new. Cheapest room without window. Noise isolation is not there. Very noisy. Breakfast I heard it's not good.

      Reviewed April 30, 2019

      We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

      Responded May 03, 2019
      Pacific Express Hotel Central Market
      8.8
      Excellent
      mohammad from Malaysia
      Family with young children
      Standard Twin without Window
      Stayed 2 nights in December 2018

      everything was okay.”

      Pro : Nice pool(rooftop) Have facilities water dispenser every floor. Sound proof room. Near to everything. Location good. Beside Central market, 300m from Petaling street. 400m from LRT pasar seni. Fast Check in and checkout. Housekeeping clean a room everyday. Morning u can find hawker stall nearest hotel. Nasi lemak. Con : Have free parking but u need to drive around of jalan lebuh pasar to enter a basement parking. Lack of room. Will stay again next time.

      Reviewed December 14, 2018

      Thank you for staying with us.

      Responded December 31, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Kelvin from Malaysia
      Couple
      STANDARD ROOM (WINDOWLESS) - Breakfast
      Stayed 2 nights in November 2018

      Good location”

      Pros - good location, walking distance to petaling street(chinatown), pasar seni/pasar seni bus station,nice view from the roof top pool Cons - the carpet in the room was not clean (felt like sticky substance absorbed into the carpet), there were two treadmills in the gym but only one can be used, the cafeteria was quite small whereby during the breakfast, there was a group of tourists from China and the cafe was packed by them.not ,much variety of foods during breakfast.

      Reviewed December 01, 2018

      Thank you for staying with us. Please be assured that I will share your comments with my team as an avenue for improvements.

      Responded December 31, 2018
      Pacific Express Hotel Central Market
      8.4
      Excellent
      Jesslyn from Indonesia
      Solo traveler
      STANDARD ROOM (WINDOWLESS) - Room Only
      Stayed 3 nights in September 2018

      Amazing upgrade room”

      It's my 2nd time back to Pacific Hotel. This time I see a lot of new faces but they're friendly much more friendly than last time. When i arrived I was surprised for the room I booked, its was a really small room which I didn't read properly, anyhow when the gave the room, the sink was leaking and so I made a call to the receptionist. Since they can't fix it they upgrade my room for free and they gave a beautiful room with a really nice virmew that I can see from the hotel directly. I totally the upgraded room. 2 things they need to take consideration is firstly the cleanliness: the carpet quite dusty even when I ask the duty ckenaing officer to cleanup the room they don't vacuum. Secondly, 4th stars hotel should have at least tootbrush and toothpaste which I believe even in 3 stars they have it there. Last but not least (I am not sure whether is necessary) but the cleaning officer on duty this time wasn't as pleasant and friendly as last time.... Anyhow I will keep the good memory in the hotel since I came back for my friend's wedding purposes. I won't the upgrade room cuz I know how expensive that room is. Thanks a lot Pacific Express Hotel and the management!! 5 stars for them! I will keep the souvenir too as my good memory and see you again in case I will visit Malay again in the future. 😉🌟 Too bad I didn't have time to use the pool perhaps next time but the view up there! ❤️ it

      Reviewed September 23, 2018

      It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.

      Responded September 24, 2018
      Pacific Express Hotel Central Market
      8.4
      Excellent
      Rizwan from Malaysia
      Couple
      Standard Twin without Window
      Stayed 1 night in September 2018

      Excellent”

      Everything was upto the mark. However, I have few concerns regarding my stay. The lighting inside room is very dark, considering a windowless room, it was too dark. There was no complimentary drinking water which was very surprising. Rest was acceptable, overall I had good value for money

      Reviewed September 12, 2018

      Our lighting inside the room has been designed to be aesthetically pleasing and dim to set the mood and create ambiance of a pleasant stay. Complimentary water is provided at the public area. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.

      Responded September 13, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Mohan from India
      Couple
      Superior Twin
      Stayed 3 nights in September 2018

      Best price for the best location”

      Travel to important destinations was very easy. Breakfast was simple considering the charges of the hotel. Even the staff were courteous to explain things in detail. Too many tourists come into this place. Good job team!

      Reviewed September 11, 2018

      Thank you for your kind comment and for staying with us!

      Responded September 12, 2018
      Pacific Express Hotel Central Market
      12345
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      Pacific Express Hotel Central Market
      |Very good 7.8
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      • Excellent location
      • Petaling Street
      • LRT Train Station - Masjid Jamek is within 0.31 km