Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
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10.0
Exceptional

"Good location"

Faris

|

April 9, 2018

Superior Room - Bathroom Pacific Express Hotel Central Market
Superior Room - Bathroom
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Interior view Pacific Express Hotel Central Market
Interior view
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Interior view Pacific Express Hotel Central Market
Interior view
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Swimming pool Pacific Express Hotel Central Market
Swimming pool
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See map Pacific Express Hotel Central Market
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Excellent
Location
8.6
See all 6 photos Pacific Express Hotel Central Market
See all 6 photos
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What guests are saying:
really sastified with the hotel n service😍
siti from Malaysia
Business traveler
near to pasar seni, dataran merdeka, petaling street, river of life and just 5minit to masjid jamek. so many convenient store around there.
Sopie
Group
Nice room, pool on top (sky pool), nice room design,
Ezza from Malaysia
Family with young children
Awesome staffs, very welcoming especially Mr. Rizal (if i'm not mistaken his name were). The room is just nice, the best part is the location. Right in the centre of the city. I had a great time here, shall return again soon.
Mu'az from Malaysia
Business traveler
We are lucky that the receptionists are also Filipino.. :)
Ruth from Philippines
Couple
the hotel is very good for the location, swimming pool also best and clean, friendly staff,
Nur from Malaysia
Couple
Reasonable price
chandra
Solo traveler
Location was great, staff were lovely, very easy place to stay close to the older area of town.
Linda from Myanmar
Solo traveler
Brilliant. Will certainly stay here if I am in KL city again :)
Meng from New Zealand
Solo traveler
This place is worth staying with just for the pool & the location. The room was slighty musty but everything worked fine & we had a quiet sleep. I loved the area this hotel was in & the staff were very helpful!
Thomas from United Kingdom
Couple

Pacific Express Hotel Central Market

Excellent location
- Inside city center
- What's nearby?
Very good
From 2149 reviewsSee what guests said
7.8
/
10
Excellent room comfort and quality
8.3
Value for money8.0
Distance to city center4.6 km
Location rating8.6
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.6 km
  • 310 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 10 hours ago | 11 travelers are looking at this property right now
Superior Room
Superior Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds or 1 double b...
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Standard No Window
Standard No Window
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds or 1 double b...
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Shower
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Standard
Standard
...
  • Shower
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Pacific Room
Pacific Room
...
  • Shower
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Room ECONOMY - ROOM ONLY
Room ECONOMY - ROOM ONLY
...
  • Shower
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Pacific with Breakfast
Pacific with Breakfast
...
  • Shower
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Deluxe Room
Deluxe Room
...
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    Standard Room No Window
    Standard Room No Window
    ...
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      Have a question for Pacific Express Hotel Central Market?

      What people love about the property

      • 8.8
        Excellent

        "Friendly and helpful staff."

        Nor A.

        |

        May 23, 2017

      • 10.0
        Exceptional

        "Nice location!"

        Mayeth

        |

        December 5, 2017

      • 9.6
        Exceptional

        "Room was clean and spacious."

        Louise

        |

        November 16, 2017

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      More about Pacific Express Hotel Central Market

      More about Pacific Express Hotel Central Market

      9.6
      Exceptional

      "Good hotel, nice place.."

      Novinta

      |

      July 14, 2017

      An overview

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Darabif
      340 m American
      Front Page Sports Bar & Grill
      1.0 km American, Bar, Pub
      Havana Club
      1.2 km American, Australian, Bar
      Asian cuisine
      Asian cuisine
      ARCH Cafe
      20 m Asian, Cafe, Malaysian
      Old Town White Coffee
      30 m Asian, Malaysian
      Ginger Restaurant
      120 m Asian, Malaysian, Thai
      Chinese cuisine
      Chinese cuisine
      Chinatown Heritage Cafe
      40 m Chinese, International
      Hong Ngek Restaurant 風月酒家
      280 m Chinese
      Madras Lane Yong Tau Foo
      300 m Chinese, Street food

      What they offer

      10.0
      Exceptional

      "Nice and clean room"

      Faris

      |

      April 9, 2018

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Real reviews from real guests

      Agoda Reviews (2149)Booking.com Reviews (2276)
      7.8
      /
      10
      Cleanliness7.6
      Facilities7.2
      Location8.6
      Room comfort and quality8.3
      Service7.6
      Value for money8.0
      Provided by verified guests of Agoda
      All languages
      All guests (2149)
      All room types
      Showing 1519 verified guest comments
      12345
      8.8
      Excellent
      mohammad from Malaysia
      Family with young children
      Standard No Window
      Stayed 2 nights in December 2018
      everything was okay.”
      Pro : Nice pool(rooftop) Have facilities water dispenser every floor. Sound proof room. Near to everything. Location good. Beside Central market, 300m from Petaling street. 400m from LRT pasar seni. Fast Check in and checkout. Housekeeping clean a room everyday. Morning u can find hawker stall nearest hotel. Nasi lemak. Con : Have free parking but u need to drive around of jalan lebuh pasar to enter a basement parking. Lack of room. Will stay again next time.
      Reviewed December 14, 2018
      8.0
      Excellent
      Omar
      Couple
      Standard
      Stayed 4 nights in November 2018
      A good stay! ”
      1. It’s a good hotel. Next to central market one of the oldest market to get souvenirs and stuff. 2.The hotel is good but with a small cafe which gets really overcrowded at breakfast. Specially if a group comes in you should forget having breakfast , but despite this the waiters and staff is really good they clean the tables in no time. 3. The gym was closed for some odd reason. 4. Pool is awesome. Overall it was a good stay. Recommended.
      Reviewed November 22, 2018
      Thank you so much for your kind review and we hope to welcome you back soon!
      Responded November 27, 2018
      Pacific Express Hotel Central Market
      8.8
      Excellent
      Kartik from Malaysia
      Couple
      Standard No Window
      Stayed 3 nights in December 2018
      No Pipes in Toilet. ”
      Everything is more there worth except the toilet
      Reviewed December 12, 2018
      9.2
      Exceptional
      HAFIZUL from Malaysia
      Group
      Standard No Window
      Stayed 1 night in December 2018
      Awesome”
      Great & clean room. Easy access to big town of Kuala Lumpur
      Reviewed December 11, 2018
      6.0
      Omar from Singapore
      Couple
      Standard No Window
      Stayed 2 nights in November 2018
      3 days 2 nights”
      The hotel is in the heart of the city. Do expect the street and road around the hotel to be extremely crowded. Not much food centers within the vicinity of the hotel. The jam right outside the hotel is horrendous. If you happen to drive, there is no proper marking for the location of the car park & car park is always full even before 9pm. No lift from the basement to the lobby. Do unload your baggage before proceeding to the basement. Parking spots of only 6 cars. Requested the counter for help but they told to park the car elsewhere which is a distant from the hotel itself. The hotel room itself was clean, but had a pungent stagnant smell when we first entered. Perhaps the room was not used for sometime. The security guard was very friendly and helped us more than the front desk itself. If your intention is to really explore KL with ease and venture other parts of the town, this will not be a good location due to extreme bad traffic (wasted nearly 2 - 3 hours on the Central Jam).
      Reviewed December 04, 2018
      8.4
      Excellent
      Jesslyn from Indonesia
      Solo traveler
      Standard
      Stayed 3 nights in September 2018
      Amazing upgrade room”
      It's my 2nd time back to Pacific Hotel. This time I see a lot of new faces but they're friendly much more friendly than last time. When i arrived I was surprised for the room I booked, its was a really small room which I didn't read properly, anyhow when the gave the room, the sink was leaking and so I made a call to the receptionist. Since they can't fix it they upgrade my room for free and they gave a beautiful room with a really nice virmew that I can see from the hotel directly. I totally the upgraded room. 2 things they need to take consideration is firstly the cleanliness: the carpet quite dusty even when I ask the duty ckenaing officer to cleanup the room they don't vacuum. Secondly, 4th stars hotel should have at least tootbrush and toothpaste which I believe even in 3 stars they have it there. Last but not least (I am not sure whether is necessary) but the cleaning officer on duty this time wasn't as pleasant and friendly as last time.... Anyhow I will keep the good memory in the hotel since I came back for my friend's wedding purposes. I won't the upgrade room cuz I know how expensive that room is. Thanks a lot Pacific Express Hotel and the management!! 5 stars for them! I will keep the souvenir too as my good memory and see you again in case I will visit Malay again in the future. 😉🌟 Too bad I didn't have time to use the pool perhaps next time but the view up there! ❤️ it
      Reviewed September 23, 2018
      It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
      Responded September 24, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Kelvin from Malaysia
      Couple
      Standard
      Stayed 2 nights in November 2018
      Good location”
      Pros - good location, walking distance to petaling street(chinatown), pasar seni/pasar seni bus station,nice view from the roof top pool Cons - the carpet in the room was not clean (felt like sticky substance absorbed into the carpet), there were two treadmills in the gym but only one can be used, the cafeteria was quite small whereby during the breakfast, there was a group of tourists from China and the cafe was packed by them.not ,much variety of foods during breakfast.
      Reviewed December 01, 2018
      7.2
      Very good
      Mazliyana from Malaysia
      Family with young children
      Standard No Window
      Stayed 1 night in December 2018
      Good Hotel, Nice place”
      Centrally located, good location and comfortable.Enjoyed city view at the rooftop swimming pool. Satisfied with the facilities and services.
      Reviewed December 10, 2018
      8.4
      Excellent
      Rizwan from Malaysia
      Couple
      Standard No Window
      Stayed 1 night in September 2018
      Excellent”
      Everything was upto the mark. However, I have few concerns regarding my stay. The lighting inside room is very dark, considering a windowless room, it was too dark. There was no complimentary drinking water which was very surprising. Rest was acceptable, overall I had good value for money
      Reviewed September 12, 2018
      Our lighting inside the room has been designed to be aesthetically pleasing and dim to set the mood and create ambiance of a pleasant stay. Complimentary water is provided at the public area. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
      Responded September 13, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Mohan from India
      Couple
      Superior Room
      Stayed 3 nights in September 2018
      Best price for the best location”
      Travel to important destinations was very easy. Breakfast was simple considering the charges of the hotel. Even the staff were courteous to explain things in detail. Too many tourists come into this place. Good job team!
      Reviewed September 11, 2018
      Thank you for your kind comment and for staying with us!
      Responded September 12, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      Abdul from Malaysia
      Business traveler
      Standard No Window
      Stayed 1 night in August 2018
      Lack of courteousness”
      Everything was so good about this hotel, especially all the facility I need to complete my long and hectic proposal writing in the room. However during check-out, I lost my deposit receipt. The big-fat-lady at the counter had been very rude and the other guy too were both not offering the right courteousness to the guest. Especially when I did not push for the refund and admit my mistake. 50-50 for future bookings, YES if meet a lady during check-in, and a big NO should I met those two culprits again.
      Reviewed September 07, 2018
      I am sorry to hear about your experience. Please reach out to us directly so we may rectify this matter.
      Responded September 13, 2018
      Pacific Express Hotel Central Market
      9.2
      Exceptional
      Mu'az from Malaysia
      Business traveler
      Standard No Window
      Stayed 1 night in August 2018
      Great location with good price”
      Awesome staffs, very welcoming especially Mr. Rizal (if i'm not mistaken his name were). The room is just nice, the best part is the location. Right in the centre of the city. I had a great time here, shall return again soon.
      Reviewed September 01, 2018
      Thank you for your pleasant comment!
      Responded September 03, 2018
      Pacific Express Hotel Central Market
      8.0
      Excellent
      AZRULHISYAM from Malaysia
      Solo traveler
      Standard No Window
      Stayed 1 night in July 2018
      Great location but poor service from the front office staff”
      Hotel condition is great, location is excellent. The only thing that set it back is the attitude of the front office staff that lacks attentiveness and courtesy to the guests especially during check-in.
      Reviewed August 06, 2018
      Thank you for staying with us and glad that you like our convenient location! We are continuing to work with the team to improve all areas of service, and I have taken note of your feedback. Looking forward to welcome you back!
      Responded August 07, 2018
      Pacific Express Hotel Central Market
      9.2
      Exceptional
      Thomas from United Kingdom
      Couple
      TWIN INNER - ROOM ONLY
      Stayed 1 night in July 2018
      Amazing rooftop pool & location, everything else was just fine.”
      This place is worth staying with just for the pool & the location. The room was slighty musty but everything worked fine & we had a quiet sleep. I loved the area this hotel was in & the staff were very helpful!
      Reviewed July 09, 2018
      Thank you so much and hope to welcome you back real soon!
      Responded July 09, 2018
      Pacific Express Hotel Central Market
      3.6
      Roy from Malaysia
      Couple
      Standard No Window
      Stayed 1 night in December 2018
      Acceptable”
      The room is so dim that it looks like a haunted room. Very disappointing. I even requested if possible they can transfer me to another room but no help from them.
      Reviewed December 08, 2018
      3.6
      Joseph from Australia
      Couple
      DOUBLE INNER - ROOM ONLY
      Stayed 2 nights in November 2018
      Acceptable”
      Never stay this again.
      Reviewed December 08, 2018
      10.0
      Exceptional
      Amina from United Kingdom
      Family with young children
      Standard No Window
      Stayed 3 nights in November 2018
      Exceptional”
      Excellent location. Clean and a very good orics
      Reviewed November 29, 2018
      8.8
      Excellent
      Christopher from Philippines
      Solo traveler
      Standard
      Stayed 2 nights in November 2018
      Strategic location”
      near chinwoo stadium, tourist spots, bus terminal, train, malls and food places
      Reviewed November 21, 2018
      Thank you for staying with us and we hope to welcome you back soon!
      Responded November 27, 2018
      Pacific Express Hotel Central Market
      2.8
      Han from Malaysia
      Business traveler
      Standard No Window
      Stayed 1 night in November 2018
      Agoda: Please look into this”
      My terrible experience. Strong unpleasant and stinking smell really made me want to vomit when open the door. The carpet inside the room was wet and smelly. The floor in the toilet was sticky and slippery. I did not complain to the service counter because it almost 1:00 am in the morning when I checked in to the hotel and we both are so tired for travelling the whole day. We went to bed after a quick shower but we couldn't sleep through the night because the bed sheet and blanket caused skin irritation and itchiness to our body.
      Reviewed November 12, 2018
      We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the room condition that you encountered is not the hotel’s standards and it is an isolated incident. Please do contact the reception if you encounter such incidences in the future so we may rectify it immediately.
      Responded November 14, 2018
      Pacific Express Hotel Central Market
      6.4
      Good
      Yuen from Malaysia
      Couple
      Standard No Window
      Stayed 2 nights in September 2018
      Good”
      + : This hotel is at a strategic location. Walking distance to public transport + some tourist attractions. Staff was helpful. - : Although there’s no window in my room, ventilation was quite good. The room was clean but there were some dried blood stains(looks like it has been there for some time) on the blanket (I saw this when I accidentally opened the blanket cover). The room that I got was located on second floor and it’s not sound proof. I could hear next door’s guest’s noises (eg. sound of hair dryer, big loud laugh). This is particularly annoying during midnight. I’d stay at this hotel again if they improve on their cleanliness.
      Reviewed October 01, 2018
      Thank you for staying with us! We will investigate your claim and rectify it the soonest possible. Thank you and hope to welcome you back.
      Responded October 01, 2018
      Pacific Express Hotel Central Market
      12345
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      Pacific Express Hotel Central Market
      |Very good 7.8
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      • Excellent location
      • Petaling Street
      • LRT Train Station - Masjid Jamek is within 0.31 km