Pacific Express Hotel Chinatown
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Standard - Twin Pacific Express Hotel Chinatown
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7.8
Very good
/10
(83 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • Petaling Street130 m
  • Sri Maha Mariamman Temple280 m
  • Pavilion Kuala Lumpur1.78 km
  • Aquaria KLCC1.92 km
  • Kuala Lumpur City Centre (KLCC)2.04 km
  • Suria KLCC2.08 km
  • Petronas Twin Towers2.1 km
  • Thean Hou Temple2.87 km
  • Mid Valley Mega Mall3.76 km
  • Batu Caves10.82 km
  • Newly renovated
    Free Wi-Fi

    Pacific Express Hotel Chinatown

    Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map
    Exceptional reputation
    Recommended by 85% of guests
    Very good cleanliness
    7.8 rating for cleanliness
    Very good service
    7.8 rating for service
    Good facilities on premise
    6.9 facilities on premise
    • 400 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 97% of all properties in Kuala Lumpur in the last 24 hoursCompared to 14,860 Kuala Lumpur properties at Agoda for various dates
    Property ranking|Compared to 14,860 Kuala Lumpur properties
    See all rankings
    Location score
    8.5/10
    Value for money score
    8.1/10
    Service score
    7.8/10
    Cleanliness score
    7.8/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money8.1
    Distance to city center5km
    Location rating8.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.0 km

    Rooms available at Pacific Express Hotel Chinatown

    Standard Queens
    Standard Queens
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 queen bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 2 single beds
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    Superior Queen
    Superior Queen
    ...
    • Room size: 21 m²/226 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Premier Triple
    Premier Triple
    ...
    • Room size: 29 m²/312 ft²
    • Non-smoking
    • 1 single bed and 1 queen be...
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    Deluxe Quad
    Deluxe Quad
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Premier Quad
    Premier Quad
    ...
    • Room size: 29 m²/312 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    Standard - Twin
    Standard - Twin
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 29 m²/312 ft²
    Enter dates to see prices
    Deluxe Quadruple Room without Window
    Deluxe Quadruple Room without Window
    ...
    • Room size: 25 m²/269 ft²
    • Shower
    • 2 double beds
    Enter dates to see prices
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    More about Pacific Express Hotel Chinatown

    More about Pacific Express Hotel Chinatown

    An overview

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    Most talked about facilities

    Car Park
    2 mentions
    Swimming Pool

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Restaurant
    Cuisine:Asian, International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Pacific Express Hotel Chinatown from real guests

    Overall rating
    7.9
    Very good
    From 402 reviews
    Provided by verified guests of
    Agoda Reviews (83)Booking.com Reviews (319)
    Rating via Agoda7.8
    /
    10
    Cleanliness7.8
    Facilities6.9
    Location8.5
    Service7.8
    Value for money8.1
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (13)
    8-9 Excellent (7)
    7-8 Very Good (9)
    6-7 Good (1)
    <6 Below Expectation (10)
    Time of the year
    Mar - May (6)
    Jun - Aug (9)
    Sep - Nov (20)
    Dec - Feb (5)
    All guests (83)
    All room types
    All languages
    Showing 40 verified guest comments
    12
    8.8
    Excellent
    Jenny
    Group
    Standard Queens
    Stayed 1 night in November 2019

    cleanness ”

    affordable price but the carpet in the room need vacuum more because the carpet is a bit dirty but totally nice place to staff and the room size also big and nice.

    Reviewed November 27, 2019

    Thank you for choosing to stay with us and we will take note on your comment for improvement.

    Responded December 02, 2019
    Pacific Express Hotel Chinatown
    8.8
    Excellent
    Ronimilia from Malaysia
    Solo traveler
    Standard Queens
    Stayed 1 night in November 2019

    Hotel is practical place to live or stay”

    its near to everything lime food and shopping arcade and etc

    Reviewed November 07, 2019

    Thank you for staying with us. We are glad that you like our convenient location.

    Responded November 11, 2019
    Pacific Express Hotel Chinatown
    9.2
    Exceptional
    Anthony from Philippines
    Solo traveler
    Standard Queens
    Stayed 1 night in November 2019

    Value for Money”

    Nice location and clean hotel👍

    Reviewed November 04, 2019

    Thank you for staying with us.

    Responded November 04, 2019
    Pacific Express Hotel Chinatown
    10.0
    Exceptional
    Saswine from Malaysia
    Family with young children
    Superior Queen
    Stayed 1 night in October 2019

    Great place to stay”

    Everything is perfect,but the parking fees u have to pay by ur own,the rooms are really nice n comfort,overall is nice..

    Reviewed November 02, 2019

    Thank you for staying with us.

    Responded November 04, 2019
    Pacific Express Hotel Chinatown
    7.6
    Very good
    Cheng from Malaysia
    Business traveler
    Standard Queens
    Stayed 2 nights in October 2019

    Very near to china town, foodstall nearby”

    There is a 24hours fast food and convinient store nearby withjin 1min.

    Reviewed October 28, 2019

    Thank you for your feedback and sharing with us here.

    Responded October 31, 2019
    Pacific Express Hotel Chinatown
    6.8
    Good
    Zarith from Malaysia
    Couple
    Standard Queens
    Stayed 1 night in October 2019

    Great stay but maintenance taking too long”

    Clean and new amenities in the room. However, electricity power shutdown was conducted in the night of our stay which took so long for the power to be back up. Maybe one off maintenance but that was the only downside of the stay

    Reviewed October 24, 2019

    Thank you for your feedback and sharing with us here.

    Responded October 31, 2019
    Pacific Express Hotel Chinatown
    8.0
    Excellent
    vinoth from Malaysia
    Solo traveler
    Standard Queens
    Stayed 1 night in September 2019

    Stayed alone for transit a night”

    Stayed a night. Was cheaper to book and get the room through agoda rather than get it from the reception. Price was almost half price difference. Great location as got lots to see nearby. I have only one complaint as the air cond takes a long time to cool the room, and its a pity as everything else is good with this place. Recommend for couples too

    Reviewed October 16, 2019

    Thank you for staying with us and we hope to welcome you back.

    Responded October 17, 2019
    Pacific Express Hotel Chinatown
    2.0
    Athirah
    Business traveler
    Standard Queens
    Stayed 1 night in October 2019

    WORSE CUSTOMER SERVICE”

    There were so much to complain about. I arrived quite late for check-in & I just realize I don't have cash in hand for deposit. Despite seeing me alone & not driving that night, the staff make me walk to the bank to withdraw cash. I wouldn't mind if it's day time, but at night the streets were dark & you can find drunk homeless loitering the sidewalk. It is totally unsafe. I had to walk to 3 banks & it turns out my card is unable to withdraw money at any MEPS & there are no Hong Leng Bank nearby. He still didn't give in until I ask him to call his supervisor to assist me. Rules are manmade & can always be amended depends on situation. I'm handling four hotels in two prime area of Kuala Lumpur, which offers more room facilities that they do not (fridge, kettle, slippers, toiletries set, toothbrush, complimentary coffee & tea).To be honest, their access card system is not as good as mine, considering that I can use my own hotel master access card for electricity without theirs.

    Reviewed October 08, 2019

    Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!

    Responded October 17, 2019
    Pacific Express Hotel Chinatown
    7.2
    Very good
    Ching from Singapore
    Couple
    Superior King
    Stayed 1 night in June 2019

    Decent for the price”

    worth the stay

    Reviewed October 07, 2019

    Thank you for staying with us and we hope to welcome you back.

    Responded October 17, 2019
    Pacific Express Hotel Chinatown
    9.6
    Exceptional
    Kong from Singapore
    Group
    Superior Queen
    Stayed 1 night in October 2019

    Amazing Stay at Pacific Express Hotel Chinatown”

    Had an amazing stay at this brand new hotel right outside the the bustling Chinatown. Location was great but what impressed us was the staff at the front desk. Their service level was top notch and were always eager to help. Will definitely stay here our next trip to KL.

    Reviewed October 06, 2019

    Thank you for staying with us and we hope to welcome you back.

    Responded October 17, 2019
    Pacific Express Hotel Chinatown
    6.0
    Hilmi from Indonesia
    Couple
    Standard Queens
    Stayed 3 nights in September 2019

    receptionist not polite..”

    receptionist not polite, and not even say hi, just keep quite until he ask for money... just trained or change the receptionist and im sure the review of this hotel will be better..

    Reviewed October 01, 2019

    Thank you for staying with us and we will take note on your comment to improve our service.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    9.6
    Exceptional
    Chun from Malaysia
    Couple
    Standard Queens
    Stayed 2 nights in September 2019

    New and Nice”

    Everything is still new and clean. Housekeeping is doing good works. Daily change of bed sheet and towel. Iron and hot drinking water dispenser are located at corridor each floor. Awesome location - easy to find food and public transport. Texas Chicken and 7-11 just at ground floor. Hotel has coffee house too. Chinatown is just across the road. Walking distance to Dataran Merdeka for marathon event. Good security - you need access card to enter your floor and room. Air conditional working well. Will come again.

    Reviewed October 01, 2019

    Thank you for staying with us and we hope to welcome you back.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    9.2
    Exceptional
    lay from Malaysia
    Solo traveler
    Deluxe Quad
    Stayed 1 night in September 2019

    very clean hotel”

    location good with environment clean but just a bit traffic jam at that area

    Reviewed October 01, 2019

    Thank you for staying with us.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    7.2
    Very good
    KWANG from Malaysia
    Couple
    Standard Queens
    Stayed 1 night in September 2019

    Great Location”

    - Strategic Location at China Town/Petalling Street. - Room Big - Less Pillow - Parking RM10 P/day if u r driving

    Reviewed September 30, 2019

    Thank you for staying with us.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    8.0
    Excellent
    SWET from Malaysia
    Family with young children
    Premier Triple
    Stayed 1 night in September 2019

    Requires Improvement”

    We stayed in triple room. It comes with limited power sockets design, which provides 2 power sockets only while 1 of it is malfunctioned. The toilet is clean but there is smell from drain hole. The bathroom drain hole is clogged. Overall, the room is acceptable but its facilities require improvement.

    Reviewed September 30, 2019

    Thank you for your comment. We have taken note on your feedback for immediate repair and improvement.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    9.2
    Exceptional
    lay from Malaysia
    Solo traveler
    Deluxe Quad
    Stayed 1 night in September 2019

    very clean”

    clean location best staff fast

    Reviewed September 30, 2019

    Thank you for staying with us.

    Responded October 02, 2019
    Pacific Express Hotel Chinatown
    5.6
    Leow from Singapore
    Solo traveler
    Standard - Twin
    Stayed 5 nights in September 2019

    Disappointing House Keeper”

    Floor toilet not replaced and refuse not disposed for 3 days until I told the house keeping staff who claimed other staff serviced my room. Pillow cases and bed sheet not replaced for the entire 6 days stay. The carpet floor never vacuum at all and with red colour stained infront of the bed area that can cause confusing feeling. This hotel was selected because newly complete refurished and excellent location. During my stay I experienced big groups for 1-night stopover stay. The reception lady staff was helpful and good PR. Recommend to friends on ONLY SHORT-TERM STAY (only for the room).

    Reviewed September 26, 2019

    We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

    Responded September 30, 2019
    Pacific Express Hotel Chinatown
    8.0
    Excellent
    LIEW from Malaysia
    Solo traveler
    Standard Queens
    Stayed 3 nights in June 2019

    good”

    goid

    Reviewed September 25, 2019

    Thank you for staying with us.

    Responded September 30, 2019
    Pacific Express Hotel Chinatown
    8.4
    Excellent
    LIEW from Malaysia
    Solo traveler
    Standard Queens
    Stayed 1 night in September 2019

    good ”

    good

    Reviewed September 22, 2019

    Thank you for staying with us and we hope to welcome you back.

    Responded September 24, 2019
    Pacific Express Hotel Chinatown
    10.0
    Exceptional
    Ahmad from Malaysia
    Solo traveler
    Standard Queens
    Stayed 1 night in August 2019

    Great hotel”

    Must stay

    Reviewed August 25, 2019

    Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation.

    Responded September 10, 2019
    Pacific Express Hotel Chinatown
    12
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    • Excellent location
    • Petaling Street
    • Puduraya Bus Terminal is within 0.38 km