10 Dec 2019
Tuesday
11 Dec 2019
Wednesday
2 adults
1 room
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7.8
Very good
/10
(83 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
Newly renovated
Free Wi-Fi
Pacific Express Hotel Chinatown
Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map
Exceptional reputation
Recommended by 85% of guests
Recommended by 85% of guests
Very good cleanliness
7.8 rating for cleanliness
7.8 rating for cleanliness
Very good service
7.8 rating for service
7.8 rating for service
Good facilities on premise
6.9 facilities on premise
6.9 facilities on premise
400 meters to public transportation
Located in heart of Kuala Lumpur
Currency exchange
Free Wi-Fi in all rooms!
Air conditioning
Cheaper than 97% of all properties in Kuala Lumpur in the last 24 hoursCompared to 14,860 Kuala Lumpur properties at Agoda for various dates
Property ranking|Compared to 14,860 Kuala Lumpur properties
See all rankings
Location score
8.5/10
Value for money score
8.1/10
Service score
7.8/10
Cleanliness score
7.8/10
Better than
98
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
Better than
97
%
of Kuala Lumpur properties
| Value for money | 8.1 |
| Distance to city center | 5km |
| Location rating | 8.5 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 16.0 km |
Rooms available at Pacific Express Hotel Chinatown
Room photos and details
Standard Queens
...
- Room size: 16 m²/172 ft²
- Non-smoking
- 1 queen bed
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Room photos and details
Superior Twin
...
- Room size: 21 m²/226 ft²
- Non-smoking
- 2 single beds
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Room photos and details
Superior Queen
...
- Room size: 21 m²/226 ft²
- Non-smoking
- 1 queen bed
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Room photos and details
Premier Triple
...
- Room size: 29 m²/312 ft²
- Non-smoking
- 1 single bed and 1 queen be...
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Room photos and details
Deluxe Quad
...
- Room size: 25 m²/269 ft²
- Non-smoking
- 2 queen beds
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Room photos and details
Premier Quad
...
- Room size: 29 m²/312 ft²
- Non-smoking
- 2 queen beds
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Room photos and details
Deluxe Twin
...
- Room size: 25 m²/269 ft²
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Room photos and details
Standard - Twin
...
- Room size: 16 m²/172 ft²
- Non-smoking
- 2 single beds
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Room photos and details
Premier Twin
...
- Room size: 29 m²/312 ft²
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Room photos and details
Deluxe Quadruple Room without Window
...
- Room size: 25 m²/269 ft²
- Shower
- 2 double beds
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An overview
Built in 1992, Pacific Express Hotel Chinatown is a distinct addition to Kuala Lumpur and a smart choice for travelers. Situated only 5km from the city center, guests are well located to enjoy the town's attractions and activities. With its convenient location, the property offers easy access to the city's must-see destinations.
The facilities and services provided by Pacific Express Hotel Chinatown ensure a pleasant stay for guests. Facilities like free Wi-Fi in all rooms, 24-hour security, wheelchair accessible, 24-hour front desk, car park are readily available for the convenience of each guest.
Guests can choose from 211 rooms, all of which exude an atmosphere of total peace and harmony. The property's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Pacific Express Hotel Chinatown is an excellent choice for your stay in Kuala Lumpur.
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Most talked about facilities
Car Park
2 mentions
Swimming Pool
What they offer
Languages spoken
- English
- Chinese [Mandarin]
- Chinese [Cantonese]
- Malay
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Dining, drinking, and snacking
- Coffee shop
- Restaurants
- Room service
Services and conveniences
- Currency exchange
- Luggage storage
- Smoking area
- Daily housekeeping
- Safety deposit boxes
- Laundry service
- Smoke-free property
For the kids
- Family room
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
- Facilities for disabled guests
- Security [24-hour]
Getting around
- Car park [charges apply]
- Car park [on-site]
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Nearest essentials
Airports
Sultan Abdul Aziz Shah Airport (SZB)
16.0 km
Kuala Lumpur International Airport (KUL)
43.5 km
Public transportation
Puduraya Bus Terminal
380 m
LRT Train Station - Pasar Seni
430 m
Hospital or clinic
Tung Shin Hospital
690 m
Shopping
Pavilion Kuala Lumpur
1.8 km
Convenience store
7 Eleven
100 m
Cash withdrawal
ATM
140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Breakfast options
Continental
Restaurants on site
Restaurant
Cuisine:Asian, International
Menu:Buffet
What's nearby
Popular landmarks
- Petaling Street - 130 m
- Sri Maha Mariamman Temple - 280 m
- Pavilion Kuala Lumpur - 1.78 km
- Aquaria KLCC - 1.92 km
- Kuala Lumpur City Centre (KLCC) - 2.04 km
- Suria KLCC - 2.08 km
- Petronas Twin Towers - 2.1 km
- Thean Hou Temple - 2.87 km
- Mid Valley Mega Mall - 3.76 km
- Batu Caves - 10.82 km
Nearby landmarks
- Sze Ya Temple - 120 m
- Sin Sze Si Ya Temple - 120 m
- Petaling Street - 130 m
- Reggae Bar - 150 m
- Net Youth Resources - 160 m
- Chinatown - Kuala Lumpur - 180 m
- Guandi Temple - 200 m
- China Town - 200 m
- Guan Di Temple Kuala Lumpur Malaysia - 200 m
- Gajah Gajah Gallery - 210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Minimum age of guests is: 3 year(s).
| Guest's age | Extra bed |
|---|---|
Children 3-11 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 12 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 03:00 PM
Check-out from: 12:00 PM
Check-out until: 12:00 PM
Reception open until: 12:00 AM
Getting around
Distance from city center: 5km
Travel time to airport (minutes): 60
Extras
Breakfast charge (unless included in room price): 25 MYR
The property
Non-smoking rooms/floors: Yes
Number of floors: 5
Number of rooms : 211
Year property opened: 1992
Most recent renovation: 2018
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Announcements
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
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Reviews of Pacific Express Hotel Chinatown from real guests
Overall rating
7.9
Very good
From 402 reviews
Provided by verified guests of 
Agoda Reviews (83)Booking.com Reviews (319)
Rating via Agoda7.8
/
10
Very good
High score for Kuala Lumpur
Rating
9+ Exceptional (13)
8-9 Excellent (7)
7-8 Very Good (9)
6-7 Good (1)
<6 Below Expectation (10)
Time of the year
Mar - May (6)
Jun - Aug (9)
Sep - Nov (20)
Dec - Feb (5)
All guests (83)
All room types
All languages
Showing 40 verified guest comments
12
12
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- Petaling Street
- Puduraya Bus Terminal is within 0.38 km
cleanness ”
affordable price but the carpet in the room need vacuum more because the carpet is a bit dirty but totally nice place to staff and the room size also big and nice.
Thank you for choosing to stay with us and we will take note on your comment for improvement.
Hotel is practical place to live or stay”
its near to everything lime food and shopping arcade and etc
Thank you for staying with us. We are glad that you like our convenient location.
Value for Money”
Nice location and clean hotel👍
Thank you for staying with us.
Great place to stay”
Everything is perfect,but the parking fees u have to pay by ur own,the rooms are really nice n comfort,overall is nice..
Thank you for staying with us.
Very near to china town, foodstall nearby”
There is a 24hours fast food and convinient store nearby withjin 1min.
Thank you for your feedback and sharing with us here.
Great stay but maintenance taking too long”
Clean and new amenities in the room. However, electricity power shutdown was conducted in the night of our stay which took so long for the power to be back up. Maybe one off maintenance but that was the only downside of the stay
Thank you for your feedback and sharing with us here.
Stayed alone for transit a night”
Stayed a night. Was cheaper to book and get the room through agoda rather than get it from the reception. Price was almost half price difference. Great location as got lots to see nearby. I have only one complaint as the air cond takes a long time to cool the room, and its a pity as everything else is good with this place. Recommend for couples too
Thank you for staying with us and we hope to welcome you back.
WORSE CUSTOMER SERVICE”
There were so much to complain about. I arrived quite late for check-in & I just realize I don't have cash in hand for deposit. Despite seeing me alone & not driving that night, the staff make me walk to the bank to withdraw cash. I wouldn't mind if it's day time, but at night the streets were dark & you can find drunk homeless loitering the sidewalk. It is totally unsafe. I had to walk to 3 banks & it turns out my card is unable to withdraw money at any MEPS & there are no Hong Leng Bank nearby. He still didn't give in until I ask him to call his supervisor to assist me. Rules are manmade & can always be amended depends on situation. I'm handling four hotels in two prime area of Kuala Lumpur, which offers more room facilities that they do not (fridge, kettle, slippers, toiletries set, toothbrush, complimentary coffee & tea).To be honest, their access card system is not as good as mine, considering that I can use my own hotel master access card for electricity without theirs.
Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
Decent for the price”
worth the stay
Thank you for staying with us and we hope to welcome you back.
Amazing Stay at Pacific Express Hotel Chinatown”
Had an amazing stay at this brand new hotel right outside the the bustling Chinatown. Location was great but what impressed us was the staff at the front desk. Their service level was top notch and were always eager to help. Will definitely stay here our next trip to KL.
Thank you for staying with us and we hope to welcome you back.
receptionist not polite..”
receptionist not polite, and not even say hi, just keep quite until he ask for money... just trained or change the receptionist and im sure the review of this hotel will be better..
Thank you for staying with us and we will take note on your comment to improve our service.
New and Nice”
Everything is still new and clean. Housekeeping is doing good works. Daily change of bed sheet and towel. Iron and hot drinking water dispenser are located at corridor each floor. Awesome location - easy to find food and public transport. Texas Chicken and 7-11 just at ground floor. Hotel has coffee house too. Chinatown is just across the road. Walking distance to Dataran Merdeka for marathon event. Good security - you need access card to enter your floor and room. Air conditional working well. Will come again.
Thank you for staying with us and we hope to welcome you back.
very clean hotel”
location good with environment clean but just a bit traffic jam at that area
Thank you for staying with us.
Great Location”
- Strategic Location at China Town/Petalling Street. - Room Big - Less Pillow - Parking RM10 P/day if u r driving
Thank you for staying with us.
Requires Improvement”
We stayed in triple room. It comes with limited power sockets design, which provides 2 power sockets only while 1 of it is malfunctioned. The toilet is clean but there is smell from drain hole. The bathroom drain hole is clogged. Overall, the room is acceptable but its facilities require improvement.
Thank you for your comment. We have taken note on your feedback for immediate repair and improvement.
very clean”
clean location best staff fast
Thank you for staying with us.
Disappointing House Keeper”
Floor toilet not replaced and refuse not disposed for 3 days until I told the house keeping staff who claimed other staff serviced my room. Pillow cases and bed sheet not replaced for the entire 6 days stay. The carpet floor never vacuum at all and with red colour stained infront of the bed area that can cause confusing feeling. This hotel was selected because newly complete refurished and excellent location. During my stay I experienced big groups for 1-night stopover stay. The reception lady staff was helpful and good PR. Recommend to friends on ONLY SHORT-TERM STAY (only for the room).
We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.
good”
goid
Thank you for staying with us.
good ”
good
Thank you for staying with us and we hope to welcome you back.
Great hotel”
Must stay
Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation.