Pacific Hotel & Spa
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8.6
Excellent
/10
(180 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location - 2.98 kilometers from city center
Parking
FREE
  • Royal Angkor International Hospital230 m
  • Paul Du Proul Hotel School340 m
  • Royal International Hospital640 m
  • Cambodian Cultural Village910 m
  • Angkor Golf Resort1.47 km
  • Senteurs d'Angkor1.91 km
  • Top Town Club2.16 km
  • Phsar Leu Thom Thmey2.26 km
  • La Boutique2.45 km
  • Siem Reap International Airport3.06 km
  • Free Wi-Fi

    Pacific Hotel & Spa

    National Road No. 6, Kaksekam Village, Sronge Commune, Kruos, Siem Reap, Cambodia - See map
    "The staffs and food are great."
    Christopher - October 23, 2017
    Exceptional comfort
    9.1 room quality and comfort
    Exceptional cleanliness
    9.0 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Sauna

    Property ranking|Compared to 1,861 Siem Reap properties
    See all rankings
    Room comfort score
    9.1/10
    Cleanliness score
    9.0/10
    Room size
    51 sqm.
    Service score
    9.0/10
    Better than
    97
    %
    of Siem Reap properties
    Better than
    92
    %
    of Siem Reap properties
    Bigger than
    91
    %
    of Siem Reap properties
    Better than
    89
    %
    of Siem Reap properties
    Value for money8.7
    Distance to city center5 km
    Location rating7.7
    Nearest airportSiem Reap International Airport (REP)
    Distance to airport3.1 km

    Rooms available at Pacific Hotel & Spa

    9.1
    Exceptional
    Room comfort & quality
    Deluxe Double/Twin Room
    Deluxe Double/Twin Room
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Superior Double/Twin Room
    Superior Double/Twin Room
    ...
    • Room size: 37 m²/398 ft²
    • Pool view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Deluxe Family Room
    Deluxe Family Room
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Suite Room
    Suite Room
    ...
    • Room size: 90 m²/969 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Superior Triple Room
    Superior Triple Room
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 3 single beds
    Enter dates to see prices
    Colonial Deluxe King Room
    Colonial Deluxe King Room
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 45 m²/484 ft²
    • Pool view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Pacific Suite
    Pacific Suite
    ...
    • Room size: 90 m²/969 ft²
    • Shower and bathtub
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
      Enter dates to see prices
      Colonial Double or Twin Room
      Colonial Double or Twin Room
      ...
      • Room size: 45 m²/484 ft²
      • Shower and bathtub
      Enter dates to see prices

      What people love about Pacific Hotel & Spa

      • 9.2
        Exceptional
        Cleanliness

        "A nice hotel with big rooms that is nice and clean."

        James

        |

        February 5, 2017

      • 10.0
        Exceptional
        Cleanliness

        "The food was delicious and the cleanliness and room service prompt."

        Colin

        |

        April 24, 2018

      • 9.2
        Exceptional
        Breakfast

        "Breakfast was good with plenty of options."

        James

        |

        February 5, 2017

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      More about Pacific Hotel & Spa

      More about Pacific Hotel & Spa

      10.0
      Exceptional

      "We were truly impressed with the decor, the cleanliness and..."

      Colin

      |

      April 24, 2018

      An overview

      Show less

      What they offer

      9.6
      Exceptional

      "Wonderful facilities."

      SOUVIK

      |

      June 26, 2016

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      Please note that a compulsory Christmas Eve Gala Dinner surcharge is applicable for guests staying on 24th of December and a compulsory New Years Eve Gala Dinner surcharge is applicable for guests staying on 31st of December.

      Reviews of Pacific Hotel & Spa from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (180)Booking.com Reviews (31)
      8.6
      /
      10
      Cleanliness9.0
      Facilities8.6
      Location7.7
      Room comfort and quality9.1
      Service9.0
      Value for money8.7
      Rating
      9+ Exceptional (54)
      8-9 Excellent (49)
      7-8 Very Good (33)
      6-7 Good (7)
      <6 Below Expectation (8)
      Time of the year
      Mar - May (39)
      Jun - Aug (38)
      Sep - Nov (28)
      Dec - Feb (46)
      All languages
      All guests (180)
      All room types

      Show reviews that mention 

      Showing 151 verified guest comments
      12345
      10.0
      Exceptional
      Rodrigo from South Korea
      Couple
      Superior Double/Twin Room
      Stayed 1 night in November 2018

      Lovely hotel, lovely people”

      My wife and I stayed here during our tour in Cambodia and loved it. Hotel was extremely accommodating and restaurant was fantastic. We have already been recommending this hotel to friends that will be traveling to Siem Reap.

      Reviewed January 16, 2019
      9.0
      Exceptional
      Norhanim from Malaysia
      Couple
      Deluxe Double/Twin Room
      Stayed 2 nights in October 2014

      Excellent hotel with amazing and friendly staff”

      Friendly staff, perfect location and amazing room

      I totally love my stay at Pacific Hotel & Spa! Stayed for 2 nights for a holiday and to celebrate my best friend's birthday and they have upgraded us to Pacific Suite! Greeted warmly by the Assistant Front Office Manager, Ouer Sinat and another staff, Sivan. They welcomed us with an orange juice and sent a basket of local fruits to our Suite! Awesome! My bestfriend was really happy when they gave her the surprise birthday cake too! The staff even sang 'Happy Birthday' song to her. Their buffet spread was great. We tried the Khmer Traditional Massage at Ananda Spa, Pacific Hotel and it was totally rejuvenating. worth every penny. Not to forget, all their staff were friendly, always smiling...efficient and absolutely helpful. Would definitely recommend this hotel to anyone...we had such a great time during our stay in this hotel and hope to return and enjoy the excellent hospitality soon! My friend and I LOVE Pacific Hotel and Spa, Cambodia!

      Reviewed November 03, 2014
      9.7
      Exceptional
      Austin from Australia
      Couple
      Superior Double/Twin Room
      Stayed 2 nights in August 2013

      Awesome”

      Large room, large bathroom, large breakfast

      Large room, Large bathroom very clean, large breakfast, soo much variety Good wifi Great pool Cost 3us to city by tuk tuk, We had a few tuk tuk drivers, the only one who was fair and honest was Sivan. Mob +855 77986636 We ended up hiring him for 3 days around 9 hours per day for 60us, but give him tip

      Reviewed August 12, 2013
      8.3
      Excellent
      PANKAJ from India
      Couple
      Superior Double/Twin Room
      Stayed 2 nights in January 2011

      Amazing hotel at affordable price”

      Beautiful big rooms, nice pool, sauna & gym, great service, free pick up @ drop service

      Well, this is definitely a hotel that anyone would like to stay, nice big rooms, very clean, lobby is really beautiful, welcome drink and check in service is unique, they do the check in while you are enjoying your drink in the lobby, good service. They have a nice pool, sauna and fitness centre. Only disadvantage will be the location out of main city, but, it takes around 10-15 min by tuktuk to reach city centre. Hotel has their own tuktuk service which is very reliable. Reaching hotel from city centre even late night is not an issue as there are lots of tuk tuk available all the time. They provide free pick up and drop service for airport and even for bus stations, if you are arriving by bus. Just give them a call and confirm your arrival time. Overall we enjoyed our stay here and would definitely recommend this hotel, good hotel at an affordable price.

      Reviewed January 26, 2011
      8.3
      Excellent
      clive from United Kingdom
      Group
      Stayed 3 nights in August 2010

      Angkor Wat visit”

      Huge swimming pool and good sun terrace
      Spa relatively expensive compared to options in Siem Reap

      Used this hotel as a weekend base for Angkor Wat visit. It is a large hotel which offers great value for money and a fantastic swimming pool. It is slightly further away from Siem Reap and Angkor Wat (around 5km) than some other hotels but given the abundance of tuk tuks, this really is no problem and represents a great way to travel. We travelled by land from Poi Pet and the hotel arranged us a reliable pick up from the border with no problems. When we visited, this hotel seemed to be the cheapest of the large hotels available. Previously, have stayed at Le Meridien in Angkor which is a very nice hotel but if you can get a room at the Pacific for one third of the price then this hotel offers tremendous value for money!

      Reviewed August 25, 2010
      9.0
      Exceptional
      Robert from Thailand
      Family with young children
      Superior Double/Twin Room
      Stayed 3 nights in August 2009

      Excellent Stay”

      Everything
      Slightly out of town but not any problem to us at all.

      The hotel is beautiful, new, clean, the staff are very pleasant, there is a Japanese lady who is so helpful. The spa is excellent and the food breakfast although catering more to Japanese/Koreans is very good.

      Reviewed October 31, 2009
      5.6
      Mao from Cambodia
      Family with young children
      Superior Double/Twin Room
      Stayed 1 night in May 2019

      Above average”

      i's asked for an extra pay. which's diff from what has been shown and charged on Agoda. actually, when booking thru agoda, we input all actual info including number of children (02) and their ages but still we arrive, we were asked for an extra pay for the children. I feel untrusted given I can't cancel the booking but have to pay another 30% more. very bad experience on the day !

      Reviewed May 16, 2019
      10.0
      Exceptional
      Colin from Australia
      Couple
      Superior Double/Twin Room
      Stayed 1 night in April 2018

      Exceptional”

      We were truly impressed with the decor, the cleanliness and the hospitality and helpfulness of the staff at the hotel. Miss Sreymom, Miss Sophanith and Miss Sokunna from Reception we’re excellent in their service and professionalism. The food was delicious and the cleanliness and room service prompt. Will truly recommend Pacific Hotel to our friends and families. Thanks Regards Mr and Mrs C.Ellie

      Reviewed April 24, 2018
      8.4
      Excellent
      wayne from Australia
      Couple
      Superior Double/Twin Room
      Stayed 7 nights in March 2018

      dated but currently under renovation”

      The greatest asset of this hotel is its staff. without exception they were friendly, accommodating and eager to solve any issue. The hotel itself is dated and is currently under massive renovation. For this reason I would recommend waiting til this process is completed before staying here.

      Reviewed April 01, 2018
      10.0
      Exceptional
      Mark from Panama
      Couple
      Deluxe Double/Twin Room
      Stayed 2 nights in August 2017

      Pampered at Pacific Hotel”

      This is an exceptionally clean hotel that is within about 5 minutes of the airport. The staff is friendly, courteous and go out of their way to make their guests feel welcome and taken care of. While not really close to the core/pub street it is not costly to take a taxi through the hotel or to arrange a Tuk Tuk ride. The food is tasty, pool bar and area are quite nice and it has a spa but did not use these services. The hotel has beautifully carved wooden furniture and wall hangings in the entrance. This is a reasonably priced hotel that is great value for the money especially in the rainy season. Would highly recommend this hotel to others.

      Reviewed August 30, 2017
      7.6
      Very good
      peter from United Kingdom
      Family with young children
      Stayed 2 nights in April 2017

      Good quality hotel.”

      The hotel is good. Big, open spaces and not as crowded as other hotels closer to town night life. The food is not the best it could be for this standard hotel and the service quite slow. Also the poor standard in toiletries lets it down.

      Reviewed April 15, 2017
      9.2
      Exceptional
      James from United Kingdom
      Family with young children
      Deluxe Family Room
      Stayed 4 nights in January 2017

      Lovely big quiet pool”

      A nice hotel with big rooms that is nice and clean. Breakfast was good with plenty of options. The pool is big and ideal for all ages as there was plenty of shallow water for our son to play in alone with us watching. The location is out of town but a fun 10 mins in a tuk tuk is all you need.

      Reviewed February 05, 2017
      10.0
      Exceptional
      Hendrik from Germany
      Couple
      Superior Double/Twin Room
      Stayed 1 night in October 2016

      friendly and helpful staff”

      We just stayed a couple of hours between two flights. They picked us up at the airport and brought us back later - all for free, which is quite good because off the studid high taxi and tuk tuk prices! The staff was really friendly and helpful! We need to go to the hospital, right next door, neverless they take us there by car and came later to the hospital to check if everything is okay. We didn't check the pool or the other things to do there, but the room was big and clean and had everything you need including free wifi. from our experience we would come back.

      Reviewed October 12, 2016
      7.3
      Very good
      Ana from Philippines
      Business traveler
      Superior Double/Twin Room
      Stayed 1 night in January 2016

      Convenience. Close to airport. Khmer-style ambian”

      Courteous staff. Clean. Attentive.

      Overall, it was good. We didn't get the double bed we booked for, apparently all rooms with double bed were booked, but to compensate for this, they upgraded us to a suite room, albeit with a single large bed.

      Reviewed January 15, 2016
      9.3
      Exceptional
      Amy from Canada
      Solo traveler
      Superior Double/Twin Room
      Stayed 2 nights in October 2015

      Pretty good stay”

      Cleanliness, friendly staff, hotel decorations

      Quite remote location, probably better to just stay at the hotel. It's about 15mins to the Old Town or Angor Wat by car or tuk tuk. The car rental at the hotel is bit expensive compare to outside, but the service is great. Everything else is as described, good stay.

      Reviewed October 14, 2015
      8.7
      Excellent
      Felix from Malaysia
      Solo traveler
      Stayed 4 nights in May 2015

      Staffs are very friendly and helpful...”

      Staffs are friendly, Very clean hotel and big rooms.

      It is a great place to stay. Staffs are friendly and helpful and always for you. Food is okay, except that it has the same menu everyday. Getting to the city center is quite a distance. Otherwise it is awesome hotel.

      Reviewed May 31, 2015
      7.3
      Very good
      Janet from Philippines
      Business traveler
      Superior Double/Twin Room
      Stayed 1 night in March 2015

      Good hotel ”

      location, food, massage

      Second stay in this hotel. I liked it overall but it seems customer service deteriorated. I asked for room service massage. It took a long time then the guy staff with the Masseur went inside my room without asking permission and sat on the desk. Took few minutes for him to write the receipt. If I didn't tell him that he needs to go as I am not comfortable that a guy is inside my room. He will not go. Definitely the management needs to train the staffs more. Aside from that, I think overall the hotel is still a good place to stay.

      Reviewed April 20, 2015
      9.0
      Exceptional
      Valerie from Ireland
      Solo traveler
      Superior Double/Twin Room
      Stayed 3 nights in November 2014

      Miss Valerie”

      The Kames massage was amazing. Breakfast was great and very clean,

      Five dollers to get into town one way. Should be a shuttle bus. The band music is good but not when your room is next to it. So ask for the quiet side of the hotel. The management a d staff fantastic. Hotel clean and very well managed throughout. Well done Pacific

      Reviewed November 19, 2014
      9.3
      Exceptional
      Andy from United Kingdom
      Couple
      Stayed 8 nights in October 2014

      Great hotel and amazing staff.”

      Staff, rooms and pool

      Love it. Staff were just great and super attentive and polite. Room was huge as they have us a free upgrade. Poolside band were quirky but my too loud and finish early and add some charm in a way. Lovely stay and great value for money!

      Reviewed November 01, 2014
      9.0
      Exceptional
      Joanna from Switzerland
      Couple
      Superior Double/Twin Room
      Stayed 1 night in February 2014

      large, modern, well equiped hotel, ideally located”

      large clean rooms, extremely friendly staff, free shuttle to the airport

      10-15 minutes from downtown, sufficiently close to the airport (no noise from airport), extremely friendly and helpful staff. The only negative thing about this hotel is the Korean and Chinese guests. The Duty Manager however reacts immediately on complaints from guests.

      Reviewed February 24, 2014
      12345
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      Pacific Hotel & Spa
      |Excellent 8.6
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      • Very good location
      • Pub Street